The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
My order arrived very quickly and well packaged. The items are in order and the quality is good. However, I think it's a shame that one of the figurine supports arrived in blue, whereas on the website it was transparent. But nothing serious.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DLThe photos posted on our site are given to us by the suppliers, and we are sorry if the base was not the same as on these photos.wishing you a good day & see you soon on our site!
M
Maud B.
Rating: 3 out of 5
following a purchase from 24/01/2024
The 3 stars correspond to the lack of protection in the parcels. I ordered 22 figurines, which arrived with a few air bubbles here and there, but no real protection. The box had 4 holes made during transport and some boxes suffered from the lack of bubble wrap for example. Apart from that, everything was perfect and I recommend it.
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Response from CHIBI AKIHABARA
Hello,First of all, we're sorry to hear that the boxes of your products arrived damaged.We've taken note of your opinion and we'll do what's necessary to improve the packaging of the products in our parcels.Thank you all the same for your recommendation.Good day to you.
L
Law
Rating: 4 out of 5
following a purchase from 22/01/2024
Package arrived quickly, figurine in good condition. Thank you
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon!
J
Jessica D.
Rating: 3 out of 5
following a purchase from 18/01/2024
I ordered for the sales and some of the packaging was damaged or even open. Otherwise the discounts were interesting and the shipping fast.
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Response from CHIBI AKIHABARA
Hello,We are very sorry for this inconvenience. Packages can sometimes suffer shocks during transport, and we try to do our utmost to protect the boxes. Regarding the fact that you think the boxes have been opened, have you contacted customer service and sent photos to discuss the situation? We do not open the boxes, as the product would lose its value, but our customer service team is at your disposal. Best regards.
J
JOACHIM
Rating: 4 out of 5
following a purchase from 18/01/2024
delivery received on time, corresponds to order placed
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Response from CHIBI AKIHABARA
Hello, Thank you for your review. Please do not hesitate to tell us what earned us one star less so that we can improve. Thank you for your order. Have a nice day.
H
Hugo T.
Rating: 3 out of 5
following a purchase from 17/01/2024
parcel arrived a day late and badly protected so one of the boxes was badly damaged and 4 others were partially damaged
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Response from CHIBI AKIHABARA
Hello,We're very sorry for the inconvenience. Have you contacted our customer service department to report this problem and attach photos? Do not hesitate to open a ticket via our after-sales system, available on our website. Sincerely
A
Alex F.
Rating: 4 out of 5
following a purchase from 02/01/2024
Good experience for a first time, a bit of a shame about the late delivery, but I appreciate the service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! :DBonjour & à bientôt sur Chibi Akihabara !
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Fairly
Rating: 4 out of 5
following a purchase from 22/12/2023
I ordered a number of products. I received everything, in excellent condition, even if DPD didn't meet the delivery deadlines (the first time, the deliveryman didn't contact me and told the agency that I had refused delivery when I hadn't, but I was able to have it delivered a few days later, following multiple calls to customer service). As for Chibi Akihabara, there are many choices available for purchase and pre-order, and the site is very easy to use. I obviously recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion & your recommendation! Don't hesitate to let us know what we could improve in order to obtain 5 stars, because from what you indicate, it would only be the delay linked to DPD which is beyond our control.Wishing you a pleasant day & see you soon on Chibi Akihabara!
M
Maëlle C.
Rating: 4 out of 5
following a purchase from 20/12/2023
I find that there's not as much choice on the site as in store when you come to art to play in Nantes or elsewhere and Foix you don't find what you're looking for and it often takes a long time to order. Last year I ordered on 26/12 and 8 months later I got the parcel and it's for Christmas, but well...
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed review!From what we can see regarding this order you mention, dating from December 2022, most of the figures in this order were pre-orders for the year 2023. We only dispatch Preco/Dispo orders once all the products have arrived at our premises, and as they are pre-orders, the date shown is provisional and may be changed at any time by the supplier. Unfortunately, we have no control over their delivery times and cannot predict any delays. However, as you did for your last order, it was possible to divide it into two shipments ^^Hoping to have been able to provide you with some answers,Wishing you a beautiful day & happy holidays,Sincerely.
M
Marie T.
Rating: 4 out of 5
following a purchase from 15/12/2023
We have received the figurine ordered
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day, happy holidays & see you soon :)
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Client(e)
Rating: 4 out of 5
following a purchase from 13/12/2023
Many products to choose from at attractive prices.reasonable delivery time.one small problem: one of the boxes received was slightly damaged (not ideal for a gift).
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion! :DNWe are sorry that the box arrived damaged, it can happen that during transport, even with the protections, these take shocks. Please do not hesitate to contact customer service in such cases ^^Happy day, happy holidays & see you soon on Chibi Akihabara!
C
Client
Rating: 4 out of 5
following a purchase from 14/12/2023
Despite a small delivery problem, this was quickly dealt with and the problem was solved. As a result, my order arrived in time for the festive season!
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Concerning the delay of your order, unfortunately, we have no control over the delivery times of the carriers and cannot predict the actions of the deliverers or their delays if any. Our customer service team took matters into their own hands following your report, and we're delighted to learn that your order finally arrived at the right destination :)Have a nice day, happy holidays & see you soon on Chibi Akihabara! ^^
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Mika
Rating: 4 out of 5
following a purchase from 06/12/2023
Fast shipping, smooth reception, nothing damaged. I'm very satisfied. One downside for a product costing more than 250 euros, I'm surprised there's no bubble wrap in addition to the standard padding.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)If your product arrived without breakage or defect, it means that the standard protection is sufficient, so it was not necessary to have additional protection for your product is not indicated at risk. Have a nice day, happy holidays & see you soon on Chibi Akihabara!
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Etienne C.
Rating: 3 out of 5
following a purchase from 30/11/2023
Order conforms to what I ordered but I got a figurine as a gift where the support is broken. Otherwise well packaged and protected.
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Response from CHIBI AKIHABARA
Hello,Following our email exchanges, we were able to clarify the situation. Thank you very much for your help! :)The problem came from a product that was offered, and as we explained to our customer, don't hesitate to contact us to let us know that one of the products has a defect (even if it's offered), our priority is that our customers have products in good condition and not broken or otherwise.Thank you again for your understanding and your feedback,Have a nice day & see you soon!
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Ristic D.
Rating: 4 out of 5
following a purchase from 22/11/2023
My experience would have been totally perfect if your DPD carrier hadn't postponed the delivery twice. Apart from that, it's perfect!
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your review :)Concerning the DPD carrier, this one is independent and is not part of our company. Unfortunately, we have no control over the deliverers' actions and you should not hesitate to contact their customer service department to report any anomaly.For future deliveries, we advise you to choose another carrier such as Colissimo if it suits you better ^^Happy day & see you soon on our site!
S
Stacy B.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very fast delivery, parcel seems well protected, it's a pity that a damaged box was in the parcel before sending. But I'm sure you can't see everything and the product seems to be in good condition despite the damaged box.
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Response from CHIBI AKIHABARA
Bonjour,Merci pour votre avis :)Il peut arriver que pendant le transport, même avec les protections, les boîtes peuvent en retrouver un peu abîmé et certains deliverurs sont parfois indélicats...Vous souhaiter une bonne journée & à bientôt ! ^^
M
Magali L.
Rating: 4 out of 5
following a purchase from 09/11/2023
Great company, but the box was damaged on arrival and I'm missing the Koro Sensei Blanc golden ticket.
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Response from CHIBI AKIHABARA
Hello,First of all thank you for this review, & we are sorry for this oversight.Our customer service has contacted you by mail dated 22/11/23, can you read and respond? Thank you very much. Have a nice day.
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Lydie
Rating: 3 out of 5
following a purchase from 08/11/2023
I wanted to order for a friend and send it directly to her, but it was impossible to send it in her name. I ordered without being logged in, using someone else's email address to send in her name. You could change the delivery address but not the name. What's more, I don't understand why it was pre-ordered, but we saw it earlier, so much the better, but it doesn't look professional. Fortunately, the figurine arrived in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review & for your purchase :)When you make a purchase on our site (with a guest account) for someone else with another name, simply contact our customer service so that they can make the changes for shipping.After checking, we unfortunately found no message from you indicating a desire for a change or otherwise. If you were having trouble ordering from our site because it was your first time, please don't hesitate to contact us. We'd be happy to help you - our customer service team is there for you! Concerning pre-orders, these have provisional dates announced by our suppliers, but this doesn't mean that the products can't arrive earlier or later, we have no control over this. As soon as we receive the products, they are dispatched directly, so as not to keep our customers waiting any longer ^^ Hoping to have been able to give you some answers,Wishing you a nice day,Sincerely.
T
Tkt M.
Rating: 4 out of 5
following a purchase from 16/10/2023
I've been shopping on their site for some time now, and I've never had any particular problems. Apart from occasional delays on pre-orders, which isn't surprising in itself given that importing figurines from Japan can take a long time, and the prices of the figurines are higher than those in Japan, which is also normal - importing has a price... and I personally prefer to go through their service than take the risk of importing myself from Japan and having to pay customs at a higher cost than that of my order.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback and your understanding! :)Wishing you a nice day & see you soon on our site!
G
Gaétan M.
Rating: 4 out of 5
following a purchase from 16/10/2023
Quality figurine but delivery a little long
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :)Concerning the delivery a little longer than usual, unfortunately, from the moment your package is entrusted to the Post Office or DPD, we no longer have control over the actions of carriers and possible delays. If you're not convinced by the carrier you've chosen, you can always choose another one next time ^^Have a nice day & see you soon!
J
Jerome F.
Rating: 2 out of 5
following a purchase from 17/10/2023
Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.
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Response from CHIBI AKIHABARA
Hello,First of all, we are very sorry that your experience with our customer service did not satisfy you. Concerning pre-orders, please believe that we are aware that the wait can be very long for our customers and it is important to us that orders are honored on time. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlBien.
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Leo P.
Rating: 3 out of 5
following a purchase from 16/10/2023
The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.When this happens, our customer service is there to help you, and please do not hesitate to contact us :)Wishing you a good day, Sincerely.
B
B_scuit_
Rating: 4 out of 5
following a purchase from 11/10/2023
The figurines are great, they always arrive in perfect condition ???? however I have to take 1 star off because the deadlines for pre-orders are never met. I pre-ordered 2 figurines 1 year ago, they were supposed to arrive in July and I received them at the end of October. I had totally forgotten that I had made this purchase? In any case they are magnificent, I'm satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & please accept our apologies for the delay. Unfortunately, as we are regularly reminded, we have no control over the delivery times of our suppliers and cannot predict their delays if any. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. Please believe us that we are aware that the wait can be very long for our customers and it is important to us that orders are fulfilled on time. As soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. In addition, since last spring, we have set up:- an e-mail system to warn our customers if the dates of pre-ordered products are postponed;- a tab dedicated to your pre-orders has been created in your customer area so that you can consult the release dates of your pre-orders at any time, even if the product no longer appears online.You can also contact our customer service department if you need more information about your pre-ordered products :)Wishing you a good day,Sincerely.
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Greg M.
Rating: 4 out of 5
following a purchase from 12/10/2023
Very well packaged delivered quickly but lack of communication on the postponement of pre-orders but very fast and friendly customer service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Regarding the postponement of pre-orders, we've implemented a number of little things over the last few months, such as the "Your pre-orders" tab in your customer area, which allows you to consult the provisional release dates of your products at any time, as well as an e-mail that is sent to you when one of your pre-ordered products is postponed. In addition, we would like to inform you that we are also actively working on another tool to keep you better informed on this subject. ^^Wishing you a pleasant day & see you soon on our site!
A
Alexia P.
Rating: 4 out of 5
following a purchase from 05/10/2023
I pre-ordered two figurines and they arrived in superb condition, well protected and ahead of schedule. I'm very satisfied with my purchases!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your pre-order with us.please let us know by email what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon ^^
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Xavii
Rating: 3 out of 5
following a purchase from 13/09/2023
The price is too high for the quality.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. Although we try to maintain very competitive prices throughout our store, in your case, the price indicated for these figurines is the manufacturer's recommended price. What's more, you have benefited from a pack, which is less expensive than if you had bought these two figurines separately. Have a nice day :)
S
Sixel
Rating: 4 out of 5
following a purchase from 19/09/2023
Good product, correct price, delivered in good condition, just a little lack of information when deliveries are delayed due to stock problems.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your opinion! :DD Recently, suppliers have decided to deliver certain products in two shipments. We are only informed of this at the last moment and we are the first to regret these decisions. As a result, we are currently working on a way of notifying our customers when this happens, so that you can have better follow-up ^^Wishing you a good day & see you soon!
F
Florian B.
Rating: 3 out of 5
following a purchase from 19/09/2023
Lack of information on pre-order tracking. Quality shipment, well protected
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience of your order with us.Please let us know what we can do to improve the tracking of pre-orders by sending us an email at [email protected] ^^We remind you that you can see the projected release dates of products directly in your customer area, and that an email is sent if the product is delayed. Wishing you a pleasant day.
N
Nadege
Rating: 4 out of 5
following a purchase from 13/09/2023
Nickel product, just what I ordered... my son was delighted!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please feel free to send us an email at [email protected] and let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
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Aurelie C.
Rating: 3 out of 5
following a purchase from 12/09/2023
On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.
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Response from CHIBI AKIHABARA
Hello,We're sorry that the DPD delivery driver didn't give you your parcel on time. Unfortunately, from the moment the parcel is given to the carrier, we no longer have control over their actions.For future occasions, we invite you to choose another carrier such as Colissimo, but also to report to DPD what happened with your parcel so that it doesn't happen again.Good day to you.
N
Nicolas
Rating: 4 out of 5
following a purchase from 31/08/2023
Everything went well, just the delivery was 1 day late.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe would like to remind you that from the moment the parcel is entrusted to the carrier, we no longer have control over their actions and possible delays in delivery to our customers. From what we've been able to see of your order, it was dispatched on 29/08 and received on 01/09, which is a rather short lead time. Wishing you a good day & see you soon! ^^
A
Antoine G.
Rating: 4 out of 5
following a purchase from 30/08/2023
No problem with the transaction or delivery, but it would be better to have more information on order tracking because the waiting time for the parcel to be sent is a bit long.
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Response from CHIBI AKIHABARA
Hello,First of all, thank you very much for your review & your order:DL wait for shipment of your package in your case was normal: you had chosen the payment in installments by check.This means of payment has a longer processing than a payment by CB or Paypal.As explained to you by our customer service, it is only when all checks are cashed that your order is shipped. There is then a waiting period of 10 to 15 days when the last cheque is deposited, in case there is a return from the bank. For future orders, we advise you to choose another, faster payment method if you wish to receive your products more quickly. Paypal, for example, offers payment in several instalments :)Wishing you a pleasant day & see you soon on our site!
V
Vincent T.
Rating: 4 out of 5
following a purchase from 29/08/2023
Very good transaction. New and well protected products. In terms of communication, I had asked for support for point relay delivery and I had no answer. I didn't know DPD and had to call their customer service several times, but I got through :)
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your feedback :)We have questioned our team about your support request, but we have nothing on this subject, it is certainly the DPD carrier you are talking about. Unfortunately, we have no control over the actions & services of the carriers we work with. However, you can always open a ticket on our site if you need to, for any questions regarding your orders, our products or the status of the shipment. :DV Wishing you a good day & see you soon!
A
Alexandre
Rating: 2 out of 5
following a purchase from 21/08/2023
Delivery time too long
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that you found the delivery time long, but according to the history of your order, it was placed and prepared the day before a weekend. Remember that, depending on your location, it takes between 2 and 4 working days for your order to be delivered. Your parcel was entrusted to the carrier on Friday, and you received it on Tuesday. You have therefore received your parcel within a perfectly normal timeframe :)Wishing you a good day,Sincerely.
K
Kaelis
Rating: 2 out of 5
following a purchase from 21/08/2023
Usually nothing to report, but this time I needed information via customer service. I had to deal with a rare condescension that shocked me. I'll empty my loyalty points next time and move on to another store.
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Response from CHIBI AKIHABARA
Hello,We're really sorry for the feeling you've experienced.The situation is as follows: you opened a ticket to ask for information about your order, which included a pre-ordered figurine & one that was in stock. Our customer service department replied, trying to give you as much information as possible. The written word can sometimes be misinterpreted, and we are sincerely sorry for this. We wish you a good day.
D
Daniel M.
Rating: 4 out of 5
following a purchase from 16/08/2023
Very nice product But too much waiting 6 months for the realization
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience :)Pre-orders are often postponed by suppliers/manufacturers, and unfortunately we are powerless against these changes that may occur.Wishing you a good day ^^
M
Moisson C.
Rating: 3 out of 5
following a purchase from 11/08/2023
Half-opened parcel. Fortunately, nothing was missing and everything inside was well protected.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your parcel arrived in this condition, but we're reassured that nothing is missing! Unfortunately, this is not our fault, as we have no control over the actions of the carriers. When this happens, we advise you to make a reservation with the deliverer, and even contact their services to report the problem encountered.wishing you a good day.
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Nhat N.
Rating: 3 out of 5
following a purchase from 06/08/2023
Product conforms, but the waiting time is extremely long, even though the "Itachi Dioramatic" figurine has been available since June in certain specialized stores such as manga story in Paris. And the figurine had been pre-ordered since the end of February for delivery at the beginning of August. What's more, the figurine's box was damaged because there's large bubble wrap on one part but not all around the figurine's box in the carton, so with the carrier(s) there's bound to be a lot of damage - in short, I was disappointed with the waiting time and the packaging of the box.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. First of all, unfortunately we don't all have the same suppliers, and some may have them sooner than others (with imports, for example). In addition, our supplier had decided to deliver the figurine in two shipments, and we're taking note of this and will improve on it. When this happens, don't hesitate to contact our customer service and send us photos.wishing you a good day! :)
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Eva
Rating: 4 out of 5
following a purchase from 03/08/2023
FastThank you for answering my questions.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience. :)Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day ^^
I
Isabell L.
Rating: 4 out of 5
following a purchase from 25/07/2023
parcels arrive without delay
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day and see you soon :)
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