The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
I removed 2* because of the DPD delivery. I asked for home delivery and was at home waiting for the parcel. The delivery man didn't come and dropped the parcel off at the point relais. Imagine if I didn't have a car... Otherwise for the site Chibi is very good, ordered on 20/07 received on 22/07, it's great. Can't wait to place another order. It would be great if I could change the delivery service.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! Unfortunately, we have no control over the decisions and behaviour of the delivery services we work with. For the next time, we advise you to choose Colissimo if DPD does not suit you :)Have a nice day & see you soon on our site!
O
Olivier
Rating: 4 out of 5
following a purchase from 09/07/2023
The delivery was made very soon after the product was released (I ordered in pre-order).the only hitch is that despite relay points near me, the only one offered was several kilometers away.otherwise everything is ok!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :DC Concerning the relay points, this only concerns DPD, whose module is currently experiencing some bugs. We are aware of this problem, and we are actively working so that our customers can again choose the desired relay point without it being automatically selected :) Wishing you a nice day & see you soon ^^
J
Jenny
Rating: 4 out of 5
following a purchase from 22/11/2021
Great service and fast! There's just one small thing to improve, and that's taping up the parcel properly, because I found my parcel at the post office, half-open. Someone simply removed the tape to try and see my parcel. Apart from that, everything's fine
Translated reviews
Response from CHIBI AKIHABARA
Hello, Thank you for your feedback, which I'm passing on to the order department to improve our deliveries. We will take care to protect them as much as possible. Don't hesitate to report any attempted thefts to your carrier (La Poste). We'll do the same for you. We apologize for the inconvenience. Yours faithfully
I
Inconnue
Rating: 4 out of 5
following a purchase from 05/07/2023
I waited a long time for my order but was very satisfied with the replacement and the speed!
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your opinion Good day
K
Kevin M.
Rating: 4 out of 5
following a purchase from 05/07/2023
I ordered figurines in december, received them in july.very nice figurine, identical to the site but big problem with delivery times.never trust the date indicated on the delivery.
Translated reviews
Response from CHIBI AKIHABARA
HelloSuppliers give us delivery dates. Unfortunately they can change this date at any time for various reasons. We have posted a message on our blog to explain the situation. Our customer service is also available to answer any questions you may have. We are delighted to hear that your figurine has arrived and is in your hands. Sincerely
K
Kasug L.
Rating: 4 out of 5
following a purchase from 05/07/2023
Good products, good quality, wide range of choices, even if a little expensive the promos always please the wallet :D
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your opinion Sincerely
L
Laure B.
Rating: 4 out of 5
following a purchase from 05/07/2023
Compliant, quality product, but the deadlines announced in the pre-order were not met and we had to wait 3 months.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time, and we are unfortunately powerless against these decisions.This is why we have implemented several things over the last few months:- You can check the projected release date of your pre-orders directly in the "Your Preorders" tab of your customer area at any time, even if the product is no longer online. In addition, don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!
F
Franck B.
Rating: 3 out of 5
following a purchase from 05/07/2023
Carton damaged during travel. The figurine's box was badly damaged, even torn, but fortunately the parts were intact.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Our customer service department has sent you an e-mail dated 11/07 in order to obtain more information on what you have indicated in your review.If you have encountered a problem with the delivery, you can contact our customer service department as indicated on our truspilot page. Our after-sales service remains at your disposal.
R
Romain R.
Rating: 3 out of 5
following a purchase from 13/06/2023
I received my figurine slightly damaged on the front and it had a manufacturing defect on the back.I tried several times to make a support ticket on the site to make a claim but it was unfortunately impossible for an unknown reason.It's been nearly 3 weeks since I received my figurine but I still haven't been able to inform the site that I had a problem, I'm very disappointed... Apart from the above-mentioned defects the figurine is very beautiful and of good quality... I would have hoped for a gesture for my next order... Sincerely.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We have notified our Customer Service team, who sent you an e-mail yesterday morning to get more details and also to see what can be done about your figurine. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not possible otherwise. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not otherwise possible. We look forward to hearing from you.
S
Sophie N.
Rating: 4 out of 5
following a purchase from 13/06/2023
Ordered several times, the products are top quality
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your feedbackGood day
G
Guillaume B.
Rating: 4 out of 5
following a purchase from 13/06/2023
Parcel received 2 months after the estimated delivery date (it was a pre-order with several figurines), I would have liked to have been warned to reassure me because one of the figurines was no longer listed on the site. Otherwise, nothing to say, careful shipment, products conform and in good condition, I'm very happy with the figurines!
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time by them, and we are unfortunately powerless against these decisions. That's why we've put several things in place over the last few months: - You can check the expected release date of your pre-orders directly in the "Your Pre-orders" tab of your customer area at any time, even if the product is no longer online. Don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!
F
Florian T.
Rating: 4 out of 5
following a purchase from 02/06/2023
When the product is available, shipping is fast and efficient. In the case of pre-orders, on the other hand, there was a 3-month delay between the forecast date and the actual date.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback :DThere may be some delays when it comes to pre-orders, unfortunately this is not our fault, but that of the suppliers and sometimes even the manufacturer. The date indicated on pre-orders is provisional and may be changed at any time by the suppliers. For more information, we invite you to read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a nice day & see you soon!
L
Lester L.
Rating: 4 out of 5
following a purchase from 01/06/2023
More expensive compared to other sites, so I don't give it 5 stars.
Translated reviews
Response from CHIBI AKIHABARA
Hello,First of all, thank you for your review :)We base ourselves on market prices, and we're pretty much in the same price range as our competitors. Wishing you a pleasant day & see you soon ^^
C
Clement A.
Rating: 4 out of 5
following a purchase from 04/06/2023
Sometimes preco shipments take longer than at other French-speaking sites, but overall it's satisfactory.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Pre-ordered products can unfortunately often be postponed by our suppliers. The dates we are given can be changed at any time by them, and there is nothing we can do about this. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
Z
Zoé
Rating: 4 out of 5
following a purchase from 18/05/2023
Product conforms to the description.careful shipment, the product is superbly packaged and protected.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion about your order with us! Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
J
Jean-baptiste R.
Rating: 4 out of 5
following a purchase from 18/05/2023
The parcel was well delivered, but I had to pick it up at the Renault garage in Rolampont when I had asked for it at the Arum des fleurs in Nogent.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)On our side, we confirm that it was noted that your package should arrive in the relay point: l'Arum des fleurs in Nogent. It may happen that the carrier decides to drop off packages at another relay point, for a variety of reasons, and this is unfortunately beyond our control.wishing you a good day & see you soon!
C
Coralie G.
Rating: 4 out of 5
following a purchase from 21/05/2023
Beautiful figurine but very long wait for a pre-order
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Unfortunately, pre-orders can often be postponed by our suppliers. For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
C
Client
Rating: 4 out of 5
following a purchase from 20/04/2023
order received quite quickly only worry no email to announce purchase and delivery date surprise in mailbox no order tracking strange first time I see this since I buy on net or other
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)At the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day!
L
Loïc
Rating: 4 out of 5
following a purchase from 19/04/2023
no messageI did not receive any message from chibi akihabara to say that my parcel had left. Otherwise no problem
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review :)Please excuse us, at the time you placed your order, we were experiencing problems with the site emails, that's why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Wishing you a nice day!
M
Mallet
Rating: 3 out of 5
following a purchase from 09/04/2023
I ordered a figurine on 5/03/2023 and received it on 8/03/2023. Packaging intact. This figurine was a birthday present for my daughter, who only returned from Spain a month later. The figurine was finally discovered on 9/04 but what a disappointment...one arm is broken, there's a defect in the cape and the toupet on the hat doesn't fit on the hat. Claim made on 10/04 but no reply. We'd like to know how to send her back and get a new figurine in good condition. I'm disappointed by the site's lack of responsiveness.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We're very sorry to hear that your figurine arrived broken.After reviewing your SAV ticket, we can confirm that customer service replied to you on 11/04.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.We therefore invite you to read the last message that customer service sent you and thus be able to help you solve this problem. We hope to hear from you soon, and wish you a pleasant day.
T
Theotim O.
Rating: 4 out of 5
following a purchase from 02/04/2023
the condition of the figurines was perfect, the only drawbacks were the condition of the boxes, which were a little bent, and the long delivery time.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) Unfortunately, we don't have control over our suppliers' delivery times and we can't predict their delays if any. If you have any questions about your order, please don't hesitate to contact our customer service team, who will be happy to answer them :)Have a nice day & see you soon!
C
Caroline
Rating: 2 out of 5
following a purchase from 28/03/2023
I waited months for my package to arrive. It was for Christmas and arrived in March without any information. I thought I'd never receive it when it arrived.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict any delays. The date indicated on pre-order products is for information purposes only and can often be changed at any time by the supplier and sometimes by the manufacturer itself.as soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. :)Wishing you a good day.
M
Mme G.
Rating: 3 out of 5
following a purchase from 16/03/2023
I'm very satisfied with my purchase but a little less by the very long delay in receiving it; item bought at the beginning of December and received in March. I know that Chibi Akihabara is not responsible for this, but I had to call to get an update. I would have appreciated being kept informed.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) We are sorry for the delay, unfortunately, as you have indicated, we have no control over our suppliers' delivery times. The date indicated on pre-orders is for information only and can be changed at any time by the supplier. We're aware of the point you've made in your review, which is why we've been working on a tool to keep our customers informed at all times of the release date of their pre-orders :) From now on, you can consult the provisional release date of your pre-orders directly in our new "Your Pre-orders" tab in your customer area. What's more, an e-mail will soon be sent to you when the date of a product is postponed, so you'll always be informed. Of course, if you have any questions, our customer service team is always on hand to answer them ;)Have a nice day & see you soon!
U
Utilisatrice
Rating: 3 out of 5
following a purchase from 09/03/2023
Nice gift with two drawbacks: the expression of the eyes is less tender than on the photos and the protective plastic on which it rests was broken. A shame for a gift. Otherwise a nice collector's item.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine has defects. If you wish, we can offer you an exchange, but for this, we would be grateful if you could send a message to our customer service department with photos showing the defects you have noticed: https://chibi-akihabara.com/support/nouveau-ticketIl It can happen that figurines have manufacturing defects, so please do not hesitate to contact us when this is the case, we can always do something for you :)Looking forward to hearing from you,Wishing you a good day.
D
David D.
Rating: 3 out of 5
following a purchase from 10/03/2023
Did not warn when a product was unavailable. Waited 3 months for product. Otherwise, good figurines. Also prices can be more expensive than other sites.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are sorry that you are not fully satisfied with our services. The figurine you pre-ordered is still in "awaiting supplier delivery" status, and this is indicated on the relevant product sheet directly on our site. So it's not "unavailable", it just hasn't arrived at our premises yet :)We understand the impatience our customers can feel when a product isn't out yet, which is why we offer solutions when the wait becomes too long for you :) Don't hesitate to contact customer service, as you did. :DV Wishing you a good day.
M
Marina P.
Rating: 4 out of 5
following a purchase from 08/03/2023
Arrived quickly and in good condition
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
I
Itachi_madara_
Rating: 4 out of 5
following a purchase from 08/03/2023
Good quality
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we could improve in order to obtain 5 stars :)Wishing you a pleasant day & see you soon!
A
Alyssa D.
Rating: 2 out of 5
following a purchase from 05/03/2023
Received quickly, but it's not the one I ordered! It's the same person, so it fits, it's very pretty, but I'm disappointed to give a gift that's not the one I chose...
Translated reviews
Response from CHIBI AKIHABARA
Hello, We're sorry you didn't receive the right figurine. Could you please contact us at customer service ( https://chibi-akihabara.com/support/nouveau-ticket ) as to our knowledge, we have not received any message from you concerning this problem since we received the package on March 6th. Don't hesitate to contact customer service if you encounter a problem, our team is here to help :) UPDATE 13/03: Further to the message you sent us, as you explained, it would appear that the person who received the wrong figurine is nonetheless satisfied, that he likes his gift and does not wish to exchange it.
A
Aymeric
Rating: 4 out of 5
following a purchase from 28/02/2023
Parcel received quickly knowing that I live in the dom-tom. Well packed, nothing to complain about, except that normally for the dom items should be sold tax free but this is not the case on the site.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.
M
Mollock
Rating: 2 out of 5
following a purchase from 26/02/2023
Much too expensive for little plastic things made in a Chinese factory, the cardboard box is more expensive than the product.
Translated reviews
Response from CHIBI AKIHABARA
Hello,According to the order you placed, you were able to take advantage of our Christmas offer. This offer allowed you to benefit from two free products if your order exceeded certain thresholds, and there were many free products to choose from. From what we can see, the price of the figurine you've ordered is legitimate: it's 1/8 scale; publisher: GoodSmile Compagny, who produce very good figurines.wishing you a good day,Sincerely.
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 06/02/2023
good product and good communication.4 stars because parcels received 1 week later instead of 48 h announced.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)We apologize for the delay in delivery. We had just received a large shipment, which can sometimes slightly delay the shipment of packages.wishing you a pleasant day,Sincerely.
M
Mickaël J.
Rating: 3 out of 5
following a purchase from 21/02/2023
the DPD driver didn't give me the parcel personally against signature and security code as planned but apart from that rout went well so nothing else to report.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are sorry for the inconvenience. We will pass on the information to DPD, and we invite you to do the same on your side. It's a pity that the carrier's actions penalize us, as they are unfortunately beyond our control... Wishing you a good day.
N
NTVN
Rating: 4 out of 5
following a purchase from 14/02/2023
Good service, serious and fast
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon on our site!
E
Elidjah
Rating: 3 out of 5
following a purchase from 19/12/2022
A rather interesting catalog, just a little (very) annoyed that my order took over 2 months to arrive, basically it was a gift for Christmas....
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are very sorry that this experience did not meet your expectations.this product, as you know, was on pre-order and its release was delayed by our supplier. Please accept our apologies for our supplier's delay.
C
Cédric W.
Rating: 4 out of 5
following a purchase from 11/02/2023
figurine box a little damaged despite a little protection in the coli box. too bad
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! :)It can happen that even with the protections, the boxes of figurines can undergo small shocks during transport. Wishing you a good day.
C
Cédric
Rating: 2 out of 5
following a purchase from 08/02/2023
Parcel received intact but product broken for the second time
Translated reviews
Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken, but we've responded to your after-sales service request and we're still waiting for the photos of the broken figurine we asked you to send us.In the case of the first figurine that appears to have arrived broken, we have no record of any request or other action on your part. If this happens, don't hesitate to contact us and send us photos (within 2 weeks of receipt) so that we can exchange the figurine. We would be grateful if you could send us the photos requested on 15/02 to the After-Sales Service.
L
Laulie
Rating: 4 out of 5
following a purchase from 03/02/2023
Very good! Waited a little long but the packaging was appropriate and the products perfect. Very happy with my purchases and the figurine offered! (December promotion)
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe were waiting to receive the figurines you had pre-ordered before sending you your order in full. If the wait becomes too long for you, don't hesitate to contact customer service, because if your order includes products in stock and on pre-order, we can offer to split the order into two shipments. Wishing you a pleasant day.
J
Julien L.
Rating: 4 out of 5
following a purchase from 25/01/2023
Fast delivery, package in good condition.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day.
K
Katleen
Rating: 2 out of 5
following a purchase from 26/01/2023
Broken voldemort wand
Translated reviews
Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken. We understand your disappointment, and it is regrettable that we are penalized when we can offer you several options to resolve this problem of broken figurine.We would be grateful if you could contact our customer service so that we can help you as best we can, because we have not had any message from you on this subject since receiving your package on 27/01/2023. Yours faithfully
E
Emy. F.
Rating: 4 out of 5
following a purchase from 20/01/2023
I recommend this site, which I find very reliable.order received promptly, even a little before the date indicated.the figurine looks good, although the colors in the photo are not quite a reflection of reality, but it's still beautiful.
Translated reviews
Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your constructive feedback! :DV Wishing you a pleasant day & see you soon!
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 