Customer reviews of CHIBI AKIHABARA

Figurine delivered damaged4 days to get a response from supportA very bad experience

I'm taking away 2 stars for the fact that I ordered several things, including 2 predefined baskets that I'm very fond of, even if there's a note saying if not in stock replaced but replaced on 17products 14products for a single basket I find this limited, why put a list. Then in the replacement it is not even logical, replaced the salted elements by sweetened I had literally 1seul element salted, moreover not even directly edible because they are broths of cubes and it is exactly the same situation for my 2 basket. Very above the baskets I think above a certain number of replacement of element of the basket we should be warned to know if we continue the purchase. I don't take into account the expected delivery time of 2 days to finally have my product 12 days later but this is excusable because it's a busy period so no worries. The packaging was correct, there was no problem with the figurines I ordered, no broken parts. I think that my situation is justifiable in relation to the fact that it was the holidays and maybe outside the holidays baskets are good, but on top anyway. I'm leaving 3 stars because I think it's rare to find a reliable French site and my problem isn't one of reliability.

Arrived in good condition and quickly (after 5 days)

A message or notification that there has been a delay might be an idea for improvement.

Two orders paid for in advance and postponed several times, with delays in delivery.

Good site very fast shipping.r.a.s.En revanche figurine dbz mal collé au niveau des cheveux....en temps que collectionneurs je suis déçu de la qualité. mais pas la faute de chibi mais du fabriquant .après pour une figurine à 80 euros .elle et inexposable car très très ugly donc 80euro de perdu

Easy ordering on the site, delivery time a little long after ordering.

Sweet box sent haphazardly in a cardboard boxNot even a word or a wrappingCorrect products without more

Very nice figurine

Order cancelled with great difficulty 2 weeks ago and I still have not been reimbursed.

Delays not respected in relation to the site. Support that responds when it suits them - Infamous support, I think that even FNAC does better.EditIf you do not assume the deadlines do not get ahead with false advertising.Paypal has contacted me to give me right. Sincerely a customer who will never order again! Order of the 4th received on the 12th, almost a week late! :)

The delivery was fast! However, the name of the item was written on the box and this unfortunately spoiled my surprise for my girlfriend's Christmas present.

Perfect items. Disappointing place of delivery, not the one requested.

2 orders received out of 6 without any intervention on my part I still won't have any news, moreover no effort on their part for my order search via my account or name...

Difficulties because the parcel was not collected and I was not informed. But after a few exchanges, the refund was made.

So nothing to say about shipping, very fast, but some figurines were really very small, very disappointed.

This is the second time I've ordered from you:) the first time I had nothing to say about the delivery times (very fast), the receipt of the parcel and the condition of the figurine packaging, everything was well protected! As for the protection of the figurines, there was a small problem with Yuuki's packaging (the box was a little damaged...) As for the figurine, it's fine... And lastly, I've just placed another order, the only problem is that there's no feedback on the preparation of the parcel...

Fast delivery and top figurines. On the other hand disappointed I did not get the gifts because one of the products ordered was out of stock not very business knowing that when I ordered it was in stock ... too bad I could have put 5 stars

Fast delivery and well-packaged products. If I had one thing to complain about, I find the website a little slow...

Delivery was good and fast, however the end of year gift was very badly indicated and I was not able to take advantage of it despite an order of almost 400. Something should be done for future buyers.

I've ordered from this site before, and had no problems until recently, when I discovered that the figurines were reconditioned (I don't know if this is the case for all of them or not, but I was told that they were, even though I'd received new, unopened figurines). As a result, on my last order I received a figurine that was very badly packaged, with a missing part, while another of the same character, the box had not been opened and was in its original packaging. The same goes for a Bandai model where the box wasn't closed. I don't know if this is normal or not, but for this kind of product where all the parts are essential, it's worrying not to even have sotch on it. What's more, the after-sales service needs to be improved... On the phone, I had the impression that my interlocutor was talking down to me, when all I was asking for was a normal, new figurine, like the others I've received with no problems. I didn't really get an answer to my questions and I'm still waiting for my problem to be solved.

New figurine , carefully packed , delivered on time without any problem .

a little difficult to use the site at first but now I'm used to it

I received my order very quickly!

generally good reception :) well protected shipment

My latest purchase went super well, as it has for years when I order from this site, shipping is fast and careful and the choice of items is very large. However, my latest purchase (SPM figurine of Hatsune Miku: Ghost) arrived with a factory defect: only a quarter of the neck was glued normally, causing the head to tilt and risk breaking when the strands were fitted. In this case, I applied a dot of glue to fix the problem, but I'm withdrawing one star because I couldn't find any customer service to allow an exchange in the event of a problem with the product (the Sega Prize service is Japanese).

A very good site, secure, item arrives in perfect condition but very long waiting time.

Parcel received after a few trips but all in good condition overall.

Statue in very good condition, but arrived almost a year after having pre-ordered it.

Totally satisfied! My order arrived quickly and in perfect condition.

Great products but received 10 months later. Even if it doesn't depend on the retailer, it's still a very long time.

Everything went rather smoothly, I was just informed a little late that a figurine was no longer available. But a solution was found and everything was back to normal.

The store received my pre-order after all the other stores I had already done business with, so my gift arrived too late, disappointment.

Very disappointed because of the total lack of communication. The most important thing is to warn us if a problem arises with the suppliers, which is the least we can do.

Good product, fast shipping... but frequent supplier delays! Boxes arrive slightly damaged with little protection.

Mixed experience, the products were received but months late. Delay related to the supplier, but the follow-up and information given by the seller was average.

I pre-ordered two figurines from them, and when I got to the pre-order end date for the second figurine, I was worried that I wouldn't receive a delivery notice, so I checked the site, which had shifted the pre-order end date by 1 month without notifying the customer. When I contacted customer service, they explained that there was a delay in delivery on one of the two figurines, and that if I wanted to receive the first figurine, which was available, in advance, I'd have to pay additional delivery charges. In the end, I received both figurines three months late...

I've placed several orders with them in the past, all of which went well, but my last one was a bit more complicated, as a product had been awaiting delivery from the supplier for months, with no indication of how long it would take.After almost a year's delay on my order, and several messages to the store trying to get more information or to unblock my order, I had to insist a lot (I had to wait several weeks for my request to go through) before they finally gave me some information. The lady at the after-sales service (very kind and competent) told me on the phone that she thought the supplier was taking them for a ride and would never deliver the product in question, but if that's the case, I find it incomprehensible that they don't contact the customers concerned to keep them informed, or at the very least post this information on the site's forum. This way, the people concerned can cancel their product if they wish. But here it's up to each customer to insist on being told that their order will never arrive if the product is not cancelled, so I had to cancel the product for my order to be released. Overall, if there are no unforeseen product availability problems, the store manages very well. This experience won't stop me from recommending them, but you should be aware that sometimes you have to be persistent to get information about your orders.

All my orders have always gone well on Chibi, which is a very good site with a good catalog.

Very good communication with the service. I was worried about my parcel not arriving. They were able to reassure me. The product is top notch! The packaging was very careful.