The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
I had no problems with the products, the figurines arrived intact and without defect. The only downside, apart from two corners of the box that were a little damaged but details that didn't bother me as long as the figurines were intact, was the delivery service. It was supposed to be a colissimo with signature, and dropped off at the post office if absent, but the deliveryman dropped the parcel off with a neighbor... without signing for it, checking the person's ID or notifying me with a note in the letterbox or a text message... Fortunately, the neighbor was honest and brought the parcel back to me the same evening... But that's the delivery service that's not up to scratch, the store is for me. It's the delivery man who's the star less.
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Response from CHIBI AKIHABARA
HelloWe are very sorry for the inconvenience. Unfortunately, we have no control over the Post Office delivery people. However, we will notify them and I invite you to do the same with your post office. Sincerely
C
Carla
Rating: 3 out of 5
following a purchase from 28/01/2022
I ordered a figurine and ramune, but when I opened the package, the figurine's box was completely torn in the front and damaged on the top! I've left a message in "contact us" and still haven't had a reply... I wanted to keep the box because it's beautiful and I end up with a torn box that I won't be able to keep... I'm disappointed...
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. If you did not receive a response to your ticket, it is possible that it was not sent due to a bug (often due to attachments). Please do not hesitate to contact us again at: [email protected] Kind regards
E
Eric
Rating: 4 out of 5
following a purchase from 30/01/2022
No communication on pre-orders which are postponed
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Response from CHIBI AKIHABARA
HelloProduct data sheets are generally available to customers, allowing them to see the pre-order dates. When the product sheet is deactivated, the customer can easily contact us to ask for the date. Unfortunately, we sometimes don't have precise new dates from the supplier, hence the "awaiting supplier delivery" mention. We are also considering a system to inform the customer when the date is modified. In the meantime, you can consult the product sheets or contact us. Best regards
B
Benjamin
Rating: 4 out of 5
following a purchase from 26/01/2022
Chibi Akihabara offers various products. I had the opportunity to order several figurines on this site and they did not disappoint me, the parcel was well protected and the figurines were in super good quality (I recommend this site).I put 4/5 because sure of other sites the price is a little lower and sure Chibi Akihabara the figurines are removed from the sale thus it removed me that I wanted to order initially if not I would have put 5 stars.
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Response from CHIBI AKIHABARA
HelloFigures removed from the website are generally out of stock. Sincerely
G
Gaspard B.
Rating: 4 out of 5
following a purchase from 29/01/2022
Too many e-mails during the mailing period
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Response from CHIBI AKIHABARA
HelloThis is an unprecedented "reproach". We want to keep our customers as informed as possible. The emails allow you to follow every step of your order.
G
Gwendal R.
Rating: 4 out of 5
following a purchase from 26/01/2022
Try to close the package better as Scotch tape tears easily.
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Response from CHIBI AKIHABARA
Thank you for your feedback. We'll try to be more careful. We apologize for the inconvenience.
A
Andrea L.
Rating: 4 out of 5
following a purchase from 25/01/2022
Fast delivery
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Response from CHIBI AKIHABARA
HelloThank you
K
Kaiizokuu
Rating: 4 out of 5
following a purchase from 23/01/2022
Very fast delivery in 48 hoursOne of the figurines arrived with a glue stain (fortunately not very visible)But the quality and authenticity of the figurines is there.Like most sites, we have access to the new or next new model...
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Response from CHIBI AKIHABARA
HelloThank you for your feedback. If the defect is too visible, please contact our customer service department.
R
Rédoine
Rating: 3 out of 5
following a purchase from 23/01/2022
Delivery problem, currently waiting for 2 days
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Response from CHIBI AKIHABARA
We apologize for the inconvenience. If you have not already done so, please do not hesitate to contact our customer service department by opening a ticket via the website: https://chibi-akihabara.com/support/nouveau-ticketVous. You can also send us an e-mail to the following address: [email protected] or call us on 07.81.42.04.18.
M
Michael
Rating: 4 out of 5
following a purchase from 23/01/2022
Fast delivery and attractive prices
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Response from CHIBI AKIHABARA
HelloThank you
Y
Yayakuza
Rating: 4 out of 5
following a purchase from 22/01/2022
A serious site, fast deliveries.lacks a bit of lotteries and last one to one.Very professional and attentive to the customer.Best site for your flowers your collection.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.we only sell the lotteries that Banpresto France, our supplier, offers in its catalog. We do not sell last one by unit or only in very exceptional cases.
B
Bath P.
Rating: 4 out of 5
following a purchase from 20/01/2022
I just can't understand what went wrong. I specifically asked for a refund after I paid the wire transfer. But they wouldn't give it to me. When I was able to send the proof of payment that they wanted. They updated my order and send it out even though I specifically said I wanted a refund for my cancellation. I do have to say their customer service may be slow but they ship out products very fast.
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Alexandra B.
Rating: 3 out of 5
following a purchase from 19/01/2022
HelloTwo boxes were damaged in the package
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Response from CHIBI AKIHABARA
If you have not already done so, please contact our customer service department.
D
David C.
Rating: 4 out of 5
following a purchase from 17/01/2022
Everything was perfect, the only problem I had was using the site because it has a lot of trouble loading pages or when you hover over a button the site takes a long time to realize it before proposing to click on it, which makes browsing it very time consuming, which is a shame for an online store because as everything takes time, you often just want to stop browsing because it takes too long to use. And the second thing that disappointed me a bit was the fact that once you've placed your order, you can't see in the order history what the figurines you've just bought look like. There are no miniatures or links to the figurine, just the name of the product. It would be cool to have at least a preview of what you've bought, firstly to be sure you haven't made a mistake, and secondly to be able to review the products you've ordered. Otherwise, everything was good, the selection was varied and easy to find when you take your time. It's a really good site, but it just has a few usability problems.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback, we'll pass it on to the relevant department to improve the site.
M
Mathieu B.
Rating: 4 out of 5
following a purchase from 15/01/2022
Good site. Just the pre-orders a little long ... but I'm patient ... once paid I'm sure they will arrive. But often 3 months late... then it's like that. Then the packages reinforce them a little more. Scotch double dose please because 2 packages opened ... everything was inside but please think about it thank you
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Response from CHIBI AKIHABARA
HelloThank you for your feedback, we've taken note of your valuable advice.
N
Nino N.
Rating: 4 out of 5
following a purchase from 10/01/2022
The figures arrived in good condition, apart from the hair on one.
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Response from CHIBI AKIHABARA
You can contact our customer service department by opening a ticket on our website or by contacting us at: [email protected]
A
Amelie
Rating: 4 out of 5
following a purchase from 07/01/2022
The parcel was supposed to arrive on December 24th for Christmas and it arrived on the 27th, but apart from that the parcel was in order.
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Response from CHIBI AKIHABARA
We apologize for the inconvenience. During this festive period we have done our utmost to dispatch the parcels as quickly as possible. Best regards
A
Anais R.
Rating: 3 out of 5
following a purchase from 04/01/2022
The parcel arrived on the date announced so I am satisfied with the date. However the box is very damaged in two places (it is torn) and there are also traces of scratches on the box) it is a pity ...
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Response from CHIBI AKIHABARA
HelloWe apologize for this inconvenience. Please do not hesitate to contact our customer service team. Sincerely
M
Meline B.
Rating: 4 out of 5
following a purchase from 03/01/2022
Delivery 3 days after the expected date, otherwise everything was fine.
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Response from CHIBI AKIHABARA
HelloThank you for your order and we apologize for the delay.
L
Léo P.
Rating: 4 out of 5
following a purchase from 03/01/2022
A very good site, with a wide selection and relatively fair prices, but a small downside: with recent orders, the boxes of figurines arrived a little dented, which wasn't the case before.
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Response from CHIBI AKIHABARA
HelloWe are very sorry for this inconvenience. We take note of your comment and will be more careful next time.
B
Bourand
Rating: 4 out of 5
following a purchase from 28/12/2021
Very fast delivery, product confirmed.
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Response from CHIBI AKIHABARA
HelloThank you
A
Antlou
Rating: 4 out of 5
following a purchase from 27/12/2021
I had made a pre-order on this site. In the end I got the parcel but with a delay (2 months). I can't blame them for that given the current situation. I asked them when they expected to deliver my parcel and I got a quick reply from them and indeed I did receive it within the time indicated. The parcel arrived in perfect condition and I would recommend them.
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Response from CHIBI AKIHABARA
Thank you for your understanding and your order.
J
Jérémy G.
Rating: 4 out of 5
following a purchase from 26/12/2021
Delivery a little slow (due to a staff absence) but efficient! However, a small lack of communication concerning the preparation of the delivery, which took several days without any indication of the waiting time (e.g.: your order will be prepared in 2 days) would have been nice.
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Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. I will pass on your message to the relevant department and we will try to improve our communication.
S
ShadoX
Rating: 4 out of 5
following a purchase from 25/12/2021
Delivered quickly during the holiday season.I'm taking off one star because I ordered gunpla that were no longer sealed.
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We will do our best to take care of it.
P
Paulin
Rating: 3 out of 5
following a purchase from 25/12/2021
Customer service is a little disappointing.
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Response from CHIBI AKIHABARA
HelloWe're sorry we didn't satisfy you. However, we always listen to our customers and try to find a solution to satisfy them.
D
Dominique P.
Rating: 2 out of 5
following a purchase from 22/12/2021
Delivery 8 months after order!
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Response from CHIBI AKIHABARA
HelloThe products you ordered were pre-orders with different release dates. As perfectly indicated on our website:" What you need to know before pre-orderingIf your basket contains both in-stock and pre-ordered items, your order will only be dispatched when your pre-ordered items are available. For this reason, we invite you to make your purchases in 2 separate baskets, which will allow you to receive your in-stock items first without waiting for the pre-order release date. "Products are dispatched when they are ALL in stock and have arrived at our premises. Should the wait become too long, we have a procedure for shipping products in stock. I understand your dissatisfaction, but we are only a reseller, not a manufacturer of figurines. That's why there are delays of varying lengths, and why, unfortunately, some products may be delayed due to the health crisis. Our teams do their utmost to dispatch orders when all products are available. Should you require a faster delivery time, it is preferable to order figurines already in stock. Sincerely
A
Arnaud B.
Rating: 3 out of 5
following a purchase from 21/12/2021
Hello, I did receive the boxes ....but in bulk in a ramshackle cardboard box, and some packages very damaged, no inventory ... so I had to do it myself and separate everything ... the letters in a separate box for each lot would probably have been more appreciableCordialement
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Response from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience, but the sweet box product sheet clearly states that there is no container. Best regards
K
Kevin C.
Rating: 4 out of 5
following a purchase from 20/12/2021
There's nothing to say about order management-everything went smoothly. Just, the separation between pre-order and stock is not necessarily clear. We'd like to add the separate shipment feature as soon as the order is placed, not afterwards.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.you have a message on the pre-order product page: "What you need to know before pre-orderingIf your basket contains both stock items and pre-order items, your order will only be dispatched when your pre-order items are available. For this reason, we invite you to make your purchases in 2 separate baskets, which will allow you to receive your in-stock items first, without waiting for the release date of the pre-orders. "You will also find information in the frequently asked questions section for those who would like to receive the in-stock item before the pre-order item. With the indication on the product sheet, the customer knows that it is preferable to place two separate orders: one with the pre-order, one with the in-stock products. Sincerely
K
King
Rating: 4 out of 5
following a purchase from 20/12/2021
it was square, it took a little while but I received my order in excellent condition
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Response from CHIBI AKIHABARA
HelloThank you for your feedbackPlease excuse us for the rather long delay during this busy period.
A
Arnaud P.
Rating: 4 out of 5
following a purchase from 19/12/2021
I don't rate 5 stars. Shipping times were far too long (even for Black Friday). And I received a broken figurine in my package.
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Response from CHIBI AKIHABARA
HelloPlease excuse us for the long delay during Christmas and Black Friday. Our human hands do their utmost to prepare and ship orders in good conditions. Regarding the broken figurine, please note that you can contact our after-sales service directly to initiate a procedure. Sincerely
B
Bryan B.
Rating: 3 out of 5
following a purchase from 19/12/2021
The Gol D Roger figurine was damaged, one of the lightning bolts had fallen off, a pity for the price it cost.but otherwise I'm satisfied with my other figurines.
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Response from CHIBI AKIHABARA
HelloPlease excuse us for the inconvenience. Please do not hesitate to contact customer service in order to open a procedure. Sincerely
E
Elusue S.
Rating: 2 out of 5
following a purchase from 18/12/2021
Extremely long waiting time. No follow-up on shipping
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Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. The figurine you ordered has been delayed by the manufacturer. Unfortunately, this is not our fault. Upon receipt of the product, your order was placed in preparation and shipped. At each stage of the process, you will be informed by e-mail of the status of your order and the tracking of your package. Our customers receive all indicative e-mails concerning their order.
F
Fournier G.
Rating: 4 out of 5
following a purchase from 18/12/2021
Package received quickly, well packaged, arrived without breakage so perfect ?
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Response from CHIBI AKIHABARA
HelloThank you
B
Benjamin
Rating: 3 out of 5
following a purchase from 14/12/2021
Attractive price, correct delivery, but really long shipping times if you're not in a hurry - and ok if not, look elsewhere.
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Response from CHIBI AKIHABARA
HelloThank you for your feedback.We apologize for the long delay, please indicate in the basket when placing your order. The delay is slightly longer at this time of year, as we are busy with Black Friday and Christmas orders. Our little human hands do their utmost to dispatch orders so that customers receive them. Thank you for your understanding. Sincerely
A
Audrey
Rating: 4 out of 5
following a purchase from 14/12/2021
Glad to have found a store selling Japanese products! The prices are reasonable and the products are authentic. I ordered delicious mochi, very good kasutera cake and other sweets.the parcel took 6 days to arrive as we're in the middle of the Christmas period and the merchandise was impeccable.I recommend for gourmets, to make original gifts and for lovers of Japan!
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Response from CHIBI AKIHABARA
HelloThank you for your order and your recommendation. Thank you also for your understanding, we apologize for the slightly longer delay during this Christmas period.
C
Client
Rating: 3 out of 5
following a purchase from 13/12/2021
A long wait for the Christmas period, but the site is quite complete.
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Response from CHIBI AKIHABARA
HelloWe apologize for the delay and understand your impatience. We wanted to be honest with our customers, indicating that there would be a delay during this very busy period. Our small human hands do their utmost, every day, to dispatch all orders. Sincerely
A
Alexandre
Rating: 4 out of 5
following a purchase from 11/12/2021
Great quality and delivery time.
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Response from CHIBI AKIHABARA
HelloThank you
S
Samira D.
Rating: 4 out of 5
following a purchase from 11/12/2021
Figurine conforms to my expectations. Very satisfied!!!
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Response from CHIBI AKIHABARA
HelloThank you very much
J
Jegou C.
Rating: 4 out of 5
following a purchase from 06/12/2021
Well-protected parcel, but shipped and arrived 2 days later than expected!
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Response from CHIBI AKIHABARA
HelloPlease excuse us for the delay. With the success of Black Friday, the orders for Neol and the travel of some of our teams for conventions, our preparers are doing their best with their little human hands. We're glad to hear that your parcel arrived safely. Good day to youCordially
A
Amandine
Rating: 4 out of 5
following a purchase from 06/12/2021
Pre-ordered product well packaged fast delivery as soon as I receive the item I recommend
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Response from CHIBI AKIHABARA
HelloThank you
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