Customer reviews of CHIBI AKIHABARA

HelloWe are sorry to hear that you are disappointed with your product. You have ordered a Midoriya Izuku The Amazing Heroes Vol.13 figure. The only parts that usually need to be assembled with Banpresto figures are the head and the rod to hold it in place. Most of this manufacturer's figures are like this. They require a minimum of assembly, which doesn't require much handling. You also have the option of returning the product to us (at your expense) in its original cardboard box for a refund if you are dissatisfied. To give us two stars for a product that requires little assembly proves your extreme disappointment. We hope, however, that the service provided for your order has met your expectations. Best regards

HelloThank you very much for your messageDon't hesitate to let us know where we can improve to get a 5 star rating ^^.

Thank you for your feedback. We are sorry for the inconvenience. Concerning the information on a pre-ordered product with the famous counter. You should know that suppliers offer us a catalog of products with an indicated release date. To this date, we add a month to see the bigger picture. Unfortunately, despite our best efforts, we sometimes find that the date remains unchanged * pending supplier delivery*. We contact our suppliers on a daily basis to obtain a precise date. In these times of crisis, with shortages of raw materials and disrupted shipping lanes, even suppliers are unable to provide us with new dates. If the wait becomes too long, which we fully understand, you have several options. Please do not hesitate to contact us if you need help. Thank you very much.

Hello, Thank you very much for your order. Please do not hesitate to tell us what we need to improve in order to get the 5 stars. Sincerely

Hello We apologize for the inconvenience. However, looking at the history of your message, you contacted us on 7/11/2021 and we replied the very next day, on 8/11/2021, asking you to send us photos of all the sides of the figurine's box, as well as photos of the figurine in its entirety and with the broken parts. Contrary to what you wrote in your review, we have contacted you. Please contact us again to continue the procedure. Sincerely

Hello. We apologize for the inconvenience. If you have received a broken or damaged figurine, you can send us photos showing the defect via the "Contact Us" section on the website and we will have found a solution. Please do not hesitate to contact us! As for the delay, we apologize on behalf of our supplier who is doing their utmost to make up for it. Sincerely

HelloPlease excuse us for the delay. Our suppliers are currently experiencing delays and we are doing our best to ship the product to you as soon as it arrives at our premises. Sincerely

Thank you for your feedback. Please do not hesitate to contact us if the product has many defects and to attach photos. Best regards

Hello. Can you elaborate on the fact that it's a bit expensive? Our prices are those of the market, in a range equivalent to other websites. It's also important to bear in mind that we can't offer our products at the same prices as in Japan, since in France we're subject to various taxes and regulations. Sincerely

Hello and thank you

Hello, Thank you for your order. We apologize for the inconvenience.

Hello, thank you. We apologize for the inconvenience.

HelloPlease excuse us for the inconvenience. I will pass on your comments to the order department in order to improve our deliveries.

Hello, We apologize for the inconvenience. Thank you for your order.

Hello, thank you for your feedback.

HelloThank you

Hello, We're very sorry to hear that you've received your broken figurine. However, this is not an excuse for a fault, it is the procedure requested by the supplier in order to send you another one. There's no dishonesty in this procedure; we've exchanged figurines every time using this procedure. We're not in the business of ripping off customers - quite the contrary. We exchange products, we just ask that you respect the procedure. Don't hesitate to contact us via customer service or social networks if you have any questions, we'll be happy to help. Best regards.

Hello, We are sorry that the product does not meet your expectations. You ordered the standard product as indicated in the figurine title (which you can see in your order history). You can see for yourself that the Deluxe figurine is much more expensive and clearly indicated in the product title, and that it contains interchangeable parts unlike the standard one. Please note that you have the option of returning the product to us (at your expense, in its original box). Upon receipt of the product and verification of the merchandise, we will be able to proceed with the refund. Wishing you a good dayGreetings

Hello,We are very sorry if you have received broken figurines. Please do not hesitate to contact us by opening a ticket via the contact us section of the website. Include: -Photos of all sides of the figurine box-Photos of the figurine with damaged or broken parts. -Your order reference. Our customer service department will then initiate a procedure. We are also available on social networks for any questions. Sincerely

Hello,We apologize for the long delay of your order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering from, suppliers and even manufacturing plants have fallen behind, especially at the moment with the shortage of certain materials. Despite our many daily reminders, suppliers are unable to give us new dates, or else they provide us with vague estimates. You should also know that we are not responsible for supplier delays. We sell the products. We do not manufacture them. Despite our best efforts to keep our product sheets as up to date as possible, there are times when we are unable to give a precise date. What is certain is that the figurines have been ordered from our supplier and that, on receipt of the goods, the orders will be dispatched. Once again, we apologize for this delay on the part of our suppliers. We remain available on our social networks, on our website by opening a ticket in the contact us section if you have any questions. Sincerely

Hello, Sorry for the inconvenience. Thank you for ordering from our store.

Hello and thank you

Hello, thank you for your comment.

Hello, thank you for your comment.

Hello, We apologize for the long delay of your order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering, suppliers and even manufacturing plants have fallen behind, especially at the moment with the shortage of certain materials. Despite our many daily reminders, suppliers are unable to give us new dates, or are providing us with vague estimates. Once again, we apologize for this delay on the part of our suppliers. We remain available on our social networks, on our website by opening a ticket in the contact us section if you have any questions. Sincerely

Hello,We apologize for the delay of the pre-order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering from, suppliers and even manufacturing plants have fallen behind. Despite our many daily reminders, suppliers are unable to give us new dates, or they provide us with vague estimates. This makes it difficult for us to communicate dates when we don't have any from our suppliers. This is why we are always available on our social networks, on our website by opening a ticket in the contact us section to answer any questions. Sincerely

Hello, Thank you for this review

Thank you for your order, we apologize for the delay. Can you be more precise? Was the delay too long because of a pre-ordered figurine? The carrier?

Hello, We apologize for this situation. Please do not hesitate to contact us again or use the social networks where we are very active. Concerning the Boxes, it is perfectly specified on the product sheet, that it is about the contents without container. You have the complete list of each product corresponding to each box to know exactly what each one contains, allowing you to decide between each box. We are sorry that this experience did not meet our expectations, and we apologize once again.