The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Thank you for your positive review Noemie! We are delighted that your experience on our site CHIBI AKIHABARA went well and that
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Enzo L.
Rating: 5 out of 5
following a purchase from 09/08/2023
Shipping and tracking clear and well packaged product
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Response from CHIBI AKIHABARA
Thank you very much Enzo for your positive feedback on our CHIBI AKIHABARA website. We are r
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laurent B.
Rating: 5 out of 5
following a purchase from 11/04/2024
very good site and choice in figurines I recommend, it is a serious and reliable site only good experience
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our site, CHIBI AKIHABARA. We are delighted to know that you were able to enjoy your visit.
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Mickael B.
Rating: 5 out of 5
following a purchase from 19/08/2024
Order arrived in perfect condition. Recommended
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our site, Mickael. We are delighted that your order arrived in perfect condition and that you recommend us to your friends.
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franck S.
Rating: 5 out of 5
following a purchase from 16/06/2024
Very nice figurine
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Response from CHIBI AKIHABARA
Thank you for your review of our CHIBI AKIHABARA site. We're delighted to know that you like our selection of figurines. Please come back regularly to discover more.
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angelina B.
Rating: 5 out of 5
following a purchase from 15/07/2024
Order arrived quickly, figurine in very good condition
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our CHIBI AKIHABARA website! We are pleased that you are satisfied with your order and the condition of your figurine. We always do our best to ensure prompt delivery.
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Sarah B.
Rating: 5 out of 5
following a purchase from 17/02/2024
Very good service! Perfect shipping!
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Response from CHIBI AKIHABARA
Thank you very much Sarah for your positive review of our CHIBI AKIHABARA website! We are delighted that you appreciated our service and that the shipment went smoothly. We hope to see you soon on our site!
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lucas M.
Rating: 5 out of 5
following a purchase from 06/09/2023
Perfect
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website. We are delighted that you enjoyed your experience on our platform. Please come back again
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Nicolas S.
Rating: 5 out of 5
following a purchase from 17/05/2024
Fast shipping, clear instructions, it was perfect!
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Response from CHIBI AKIHABARA
Thank you Nicolas for your positive feedback on our CHIBI AKIHABARA site! We are delighted that you were satisfied with your ac
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Emma A.
Rating: 5 out of 5
following a purchase from 27/07/2024
Very nice figurine, sent with care.
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our Chibi Akihabara website! We are delighted that you enjoyed your shopping experience and that you like the figurine. We make it a point of honor to take care of our shipments to gara
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Nina C.
Rating: 5 out of 5
following a purchase from 17/02/2024
super, package arrived without breakage
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback on our site! We are delighted that your package arrived in good condition and hope to see you soon on CHIBI AKIHABARA. Thank you again for your confidence. Best regards.
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Reynald C.
Rating: 5 out of 5
following a purchase from 03/06/2024
Very good quality original figurine. Very low shipping costs and fast delivery.
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our Chibi Akihabara site. We are delighted that you are satisfied with the quality of our figurines and our fast delivery service.
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André A.
Rating: 5 out of 5
following a purchase from 03/03/2024
Fast, compliant shipping. I just regret the customs procedures which entail an additional procedure for the reimbursement of duplicate taxes.
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Response from CHIBI AKIHABARA
Thank you for your feedback, André. We understand your disappointment regarding customs procedures, but unfortunately this is a rule imposed by
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Marie Claude G.
Rating: 5 out of 5
following a purchase from 01/06/2024
Very serious
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback on our site! We are delighted that you enjoyed your experience at CHIBI AKIHABARA. Please do not hesitate to come back to us if you have any questions.
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Laetitia T.
Rating: 5 out of 5
following a purchase from 17/08/2023
Order arrived quickly. Perfect product.
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Response from CHIBI AKIHABARA
Thank you very much for your positive review, Laetitia! We are delighted that your order arrived quickly and that you are satisfied with the product. We hope to see you soon on our site!
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Valentine B.
Rating: 5 out of 5
following a purchase from 26/08/2024
Good quality
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Response from CHIBI AKIHABARA
Thank you for your positive review, it's a pleasure to know that you appreciate the quality of our site. We always strive to provide quality service to our customers. Please come back to CHIBI AKIHABARA to discover our new products and special offers. Thank you for your interest!
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dylan S.
Rating: 5 out of 5
following a purchase from 06/01/2024
Perfect
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Response from CHIBI AKIHABARA
Thank you very much dylan for your positive review of our CHIBI AKIHABARA site. We are delighted that you found it perfect! Please don't hesitate to contact us if you need anything else. We look forward to seeing you on not
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Constance J.
Rating: 5 out of 5
following a purchase from 08/02/2024
I've never had a problem with them, they're fast, efficient, responsive, quality items, never disappointed!
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Response from CHIBI AKIHABARA
Thank you very much for your positive review! We are happy to hear that you are satisfied with our services and products. Your satisfaction is our priority and we work hard to maintain a high level of quality for our customers. We hope to see you soon at CHIBI AKIHABARA!
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TRISTAN G.
Rating: 5 out of 5
following a purchase from 02/04/2024
Reliable and fast
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Response from CHIBI AKIHABARA
Thank you for your trust and your positive feedback! We are delighted to hear that you enjoyed your experience on our site. See you soon on CHIBI AKIHABARA!
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Dylan W.
Rating: 5 out of 5
following a purchase from 24/02/2024
Product undamaged and well packaged nothing to complain about
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Response from CHIBI AKIHABARA
Thank you for your positive feedback, we are delighted that your order went well. Don't hesitate to come back to us if you need anything.
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Jérémy C.
Rating: 5 out of 5
following a purchase from 23/03/2024
Deadline met with a wide variety of quality miniature editors. I recommend
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Response from CHIBI AKIHABARA
Thank you very much Jeremy for your recommendation and your perfect score! We're glad you liked our variety of quality figurine publishers and our respect for deadlines. We hope to see you soon on CHIBI AKIHABARA.
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Luna
Rating: 5 out of 5
following a purchase from 29/10/2023
top niquel figurine
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Response from CHIBI AKIHABARA
Hello Luna,Thank you for your review! We're glad you liked the figurine and that everything went well. We hope to see you soon for other orders! Good day and see you soon on Chibi Akihabara!
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Nina C.
Rating: 5 out of 5
following a purchase from 16/07/2024
super, package arrived without breakage
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Response from CHIBI AKIHABARA
Hello Nina,Thank you for your review! We are delighted that your package arrived without breakage and that everything is in order. See you soon for more orders! Good day and see you soon on Chibi Akihabara!
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Rc
Rating: 5 out of 5
following a purchase from 03/06/2024
Very good quality original figurine. Very low shipping costs and fast delivery.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! We are happy that the quality of the figurine and the speed of delivery lived up to your expectations.Bonne journée et à bientôt sur Chibi Akihabara!
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Tris
Rating: 5 out of 5
following a purchase from 16/09/2024
Reliable and fast
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Response from CHIBI AKIHABARA
Hello Tris,Thank you for your review! We do our best to ensure that deliveries are fast and that you are always satisfied.Have a nice day and see you soon on Chibi Akihabara!
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jessica D.
Rating: 5 out of 5
following a purchase from 22/08/2023
Despite a delay from the supplier on a pre-order, I had a quick return to my request by email. Package received as ordered 😁
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Response from CHIBI AKIHABARA
I am delighted to read that you received your order in good condition and that you received a prompt response to your inquiry. We strive to provide excellent service to our customers and are pleased that you have enjoyed your experience.
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 02/06/2024
Very well received, excellent service
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Response from CHIBI AKIHABARA
Thank you very much for your positive feedback, we are delighted that you enjoyed your experience with us. We hope to see you again soon.
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Pauline P.
Rating: 5 out of 5
following a purchase from 20/12/2023
Super, top customer service and very responsive
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our CHIBI AKIHABARA website. Our team is delighted to have been able to meet your expectations and to have offered you quality customer service. We hope to see you soon on our site!
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melanie V.
Rating: 5 out of 5
following a purchase from 02/09/2024
Super
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Response from CHIBI AKIHABARA
Thank you very much for your positive review of our CHIBI AKIHABARA website. We are delighted that you enjoyed your experience on our site and we hope to see you again soon!
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Samantha L.
Rating: 5 out of 5
following a purchase from 28/08/2024
Perfect
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Response from CHIBI AKIHABARA
Thank you for your positive review of CHIBI AKIHABARA. We are glad you enjoyed your experience with us. We will continue to do our best to provide you with quality service. Thanks again and see you soon!
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Yoan S.
Rating: 4 out of 5
following a purchase from 28/08/2024
The quality of the products received to date is impeccable ... however when you write that the package arrived on 06/09 and it has not arrived, does not satisfy me ... because it was written in black and white. That's why I'm not going to give you the maximum mark, even though it's deserved.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback on the quality of our products, we are delighted to read that you are satisfied! :)Concerning delivery, it seems that on 31/08, Colissimo was unable to deliver the package and was waiting for a return from you. Unfortunately, these unforeseen events can sometimes occur and are beyond our control. We do our best to ensure that deliveries run smoothly, and we understand your frustration at this setback.We hope this won't prevent you from continuing to order from us, and we remain at your disposal should you have any questions.Have a nice day & see you soon on Chibi Akihabara!
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JeremyN
Rating: 5 out of 5
following a purchase from 28/08/2024
Excellent service
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! :D See you soon for more purchases from us! Good day ^^
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Iwan A.
Rating: 5 out of 5
following a purchase from 28/08/2024
Fast and careful delivery. Everything is perfect
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! :) We're glad you enjoyed the speed and care of your shipment. We hope to see you soon for new orders! Good day and see you soon on Chibi Akihabara!
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Tsusagi
Rating: 5 out of 5
following a purchase from 28/08/2024
First purchase with them. I am satisfied !!! Thank you chibi Akihabara ??
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your first purchase and your great feedback! ?? We are delighted to know that you are satisfied. Have a nice day and see you soon on Chibi Akihabara!
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Claudia
Rating: 5 out of 5
following a purchase from 28/08/2024
Alles bestens. Lieferung ging schnell und kam ohne Beschädigungen an.
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Response from CHIBI AKIHABARA
Hello, thank you very much for your positive review! We are very pleased that the delivery arrived quickly and without damage. We hope to see you on our site again soon! Have a nice day and see you soon at Chibi Akihabara!
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Anaïs B.
Rating: 5 out of 5
following a purchase from 20/08/2024
I've ordered two figurines that I've been looking for a long time, and not only are they very affordable, but they're also perfect. How can I not recommend this site? For collectors, don't hesitate?
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your enthusiastic review! :DNWe're delighted that you found the perfect figurines at a great price. It's always a pleasure to satisfy our collectors ^^Happy day and see you soon on Chibi Akihabara!
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Truong T.
Rating: 5 out of 5
following a purchase from 19/08/2024
To recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for your review and recommendation! :DBonjour et à bientôt sur Chibi Akihabara !
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Cyril R.
Rating: 5 out of 5
following a purchase from 29/07/2024
Perfect for service
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! :DBonjour et à bientôt sur Chibi Akihabara !
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Mathieu B.
Rating: 5 out of 5
following a purchase from 07/08/2024
Fast delivery, parcel perfectly protected as alwaysI recommend
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Response from CHIBI AKIHABARA
Hello,Thank you for your trust and your recommendation! We are delighted that you have once again appreciated the speed and protection of our parcels. Have a nice day and see you soon on Chibi Akihabara!
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Romain V.
Rating: 2 out of 5
following a purchase from 07/08/2024
I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.
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Response from CHIBI AKIHABARA
Hello,We understand your disappointment and would like to clarify a few points.out of the 10 orders you have placed with us, only 2 have encountered problems, one of which was in 2020. Since then, you haven't had any problems for 4 years, which shows that these incidents remain the exception.Concerning the problem in 2020, we took all the necessary steps with La Poste at the time, but unfortunately their process can sometimes be extremely lengthy. To say that we did nothing is incorrect, because we did report the anomaly and provided the necessary documentation to try and resolve the situation. Unfortunately, in such cases, customer intervention can sometimes speed things up, which is why we recommend acting quickly alongside our efforts.Regarding your second situation, it seems that you didn't take into account all the information provided in our postponement email. We clearly explained that the delay was due to the manufacturer and that the new release date was provisionally set for the end of 2024, in the absence of more precise information. Unfortunately, some situations are beyond our control, but we always do our best to help you in such situations. We hope this clarifies the situation and remain at your disposal.
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