Customer reviews of CHIBI AKIHABARA

9,5 /10

Based on 2 958 published reviews

5 2 530 86% 4 237 8% 3 75 3% 2 43 1% 1 73 2%

Summary of reviews

The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.

2 star reviews

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Kevin C.

Published on 17/10/2021 à 11h17 following a purchase from 17/10/2021

I've had problems with my orders several times now. Either the delivery date is not respected, or the product(s) received do not correspond.Recently, I placed an order in April for a product that was supposed to be available in September. It's now October 18 and I still haven't received anything. Once I've got my order (I hope), I'm thinking of looking elsewhere.

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Response from CHIBI AKIHABARA

Hello,We apologize for the long delay of your order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering from, suppliers and even manufacturing plants have fallen behind, especially at the moment with the shortage of certain materials. Despite our many daily reminders, suppliers are unable to give us new dates, or else they provide us with vague estimates. You should also know that we are not responsible for supplier delays. We sell the products. We do not manufacture them. Despite our best efforts to keep our product sheets as up to date as possible, there are times when we are unable to give a precise date. What is certain is that the figurines have been ordered from our supplier and that, on receipt of the goods, the orders will be dispatched. Once again, we apologize for this delay on the part of our suppliers. We remain available on our social networks, on our website by opening a ticket in the contact us section if you have any questions. Sincerely

YTS

Published on 30/09/2021 à 14h14 following a purchase from 29/09/2021

Payment via check x3 is horrible, paid them via paypal (because other customers were able to do so, too) but they don't count this payment (although it's in their list of received payments) and say I should contact paypal to get my money back. (They have to refund the payment, I can't cancel it!) Definitaly the last time I ordered there.

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Caroline

Published on 16/09/2021 à 17h44 following a purchase from 16/09/2021

The order itself was satisfactory, good products and beautiful figurines, but everything arrived loose in a box when it was an order of 2 different boxes to offer for 2 gifts is not practical ... I wrote you an e-mail asking you a question about this and no answer from you... So I'm not satisfied with the communication and packaging.

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Response from CHIBI AKIHABARA

Hello, We apologize for this situation. Please do not hesitate to contact us again or use the social networks where we are very active. Concerning the Boxes, it is perfectly specified on the product sheet, that it is about the contents without container. You have the complete list of each product corresponding to each box to know exactly what each one contains, allowing you to decide between each box. We are sorry that this experience did not meet our expectations, and we apologize once again.