The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.When this happens, our customer service is there to help you, and please do not hesitate to contact us :)Wishing you a good day, Sincerely.
C
Client
Rating: 5 out of 5
following a purchase from 16/10/2023
Very good follow-up of my order. Serious and attentive team.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
D
Darkandre
Rating: 5 out of 5
following a purchase from 20/10/2023
First online lottery I've taken part in (and won an A prize) and first order from them. A store with a good selection that will please both occasional buyers (like me) and seasoned collectors. What's more, customer service is fast and efficient: I've always received an answer to my question within 24 hours. Next, delivery times are well respected and the parcel is well packaged so there are no nasty surprises on arrival. Finally, the products are totally in line with the site description. It's a no-brainer.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your detailed and constructive review! We are delighted to know that you are satisfied with our services & your order :)Wishing you a nice day & see you soon on our site! ^^
D
Dylan G.
Rating: 5 out of 5
following a purchase from 11/10/2023
It's fast and the quality is great! For a first, it's great!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on Chibi Akihabara! ^^
B
B_scuit_
Rating: 4 out of 5
following a purchase from 11/10/2023
The figurines are great, they always arrive in perfect condition ???? however I have to take 1 star off because the deadlines for pre-orders are never met. I pre-ordered 2 figurines 1 year ago, they were supposed to arrive in July and I received them at the end of October. I had totally forgotten that I had made this purchase? In any case they are magnificent, I'm satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & please accept our apologies for the delay. Unfortunately, as we are regularly reminded, we have no control over the delivery times of our suppliers and cannot predict their delays if any. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. Please believe us that we are aware that the wait can be very long for our customers and it is important to us that orders are fulfilled on time. As soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. In addition, since last spring, we have set up:- an e-mail system to warn our customers if the dates of pre-ordered products are postponed;- a tab dedicated to your pre-orders has been created in your customer area so that you can consult the release dates of your pre-orders at any time, even if the product no longer appears online.You can also contact our customer service department if you need more information about your pre-ordered products :)Wishing you a good day,Sincerely.
L
Ludovic M.
Rating: 5 out of 5
following a purchase from 08/10/2023
No complaints. The package corresponded to the order
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
R
Romuald G.
Rating: 5 out of 5
following a purchase from 09/10/2023
Fast shipping and very well packaged
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
G
Greg M.
Rating: 4 out of 5
following a purchase from 12/10/2023
Very well packaged delivered quickly but lack of communication on the postponement of pre-orders but very fast and friendly customer service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Regarding the postponement of pre-orders, we've implemented a number of little things over the last few months, such as the "Your pre-orders" tab in your customer area, which allows you to consult the provisional release dates of your products at any time, as well as an e-mail that is sent to you when one of your pre-ordered products is postponed. In addition, we would like to inform you that we are also actively working on another tool to keep you better informed on this subject. ^^Wishing you a pleasant day & see you soon on our site!
C
Chuby
Rating: 5 out of 5
following a purchase from 06/10/2023
Top as always
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DGood day to you & see you soon ^^
J
Jocelyne
Rating: 5 out of 5
following a purchase from 11/10/2023
Good quality products
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi! Have a nice day ^^
M
Majin B.
Rating: 5 out of 5
following a purchase from 06/10/2023
At the top. Perfect deliveries. Great products.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
A
Anthony R.
Rating: 5 out of 5
following a purchase from 05/10/2023
Thank you very much
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
C
Cindy F.
Rating: 5 out of 5
following a purchase from 04/10/2023
Not only did I find what I was looking for, but the delivery was very quick and careful. Perfect, I recommend it!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
B
Biboubob
Rating: 5 out of 5
following a purchase from 06/10/2023
Pre-ordered and received without a hitch, the site is available to answer any questions/concerns you may have.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our site! :DV Wishing you a pleasant day & see you soon ^^
A
Alexia P.
Rating: 4 out of 5
following a purchase from 05/10/2023
I pre-ordered two figurines and they arrived in superb condition, well protected and ahead of schedule. I'm very satisfied with my purchases!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your pre-order with us.please let us know by email what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon ^^
M
Monsieur F.
Rating: 5 out of 5
following a purchase from 04/10/2023
Good delivery and fast.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBay to you & see you soon on our site!
T
Toupie
Rating: 5 out of 5
following a purchase from 29/09/2023
Delivery service always as fast as 2 days. ??
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion & your loyalty :DBon a good day & see you soon!
S
Sandrableach
Rating: 5 out of 5
following a purchase from 19/09/2023
Top service
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
H
Hugo
Rating: 5 out of 5
following a purchase from 20/09/2023
Fast delivery, well packaged,pm quality products.very satisfied?
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! Good day and see you soon! ^^
N
Nikora
Rating: 5 out of 5
following a purchase from 19/09/2023
Very fast delivery, well packed! Really nice official figurine. I love ordering from this site, which has a wide selection. I won't hesitate to order here again!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site! ^^
F
Fadel C.
Rating: 5 out of 5
following a purchase from 20/09/2023
Pre-ordered almost 18 months ago, and arrived ahead of schedule with a box in perfect condition. Highly recommended!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
I
Ilias S.
Rating: 5 out of 5
following a purchase from 04/08/2023
Delivery on time,Received the package as advertised,Thank you now I have a little Geto in my mango library ??
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you very much for your feedback! :DV Wishing you a nice day & see you soon on our site!
S
Saveries M.
Rating: 5 out of 5
following a purchase from 21/09/2023
I am satisfied with the speed with which it answers quickly to the question, which warns when an item is going to have a little delay moreover the parcels are well protected I satisfied I recommend to ?? this site.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your recommendation as well as for your constructive feedback on our customer service & your order! :DV Wishing you a pleasant day & see you soon on our site!
Y
Yaël D.
Rating: 5 out of 5
following a purchase from 19/09/2023
2nd order placed with Chibi Akihabara, good products as shown in the photos, sometimes difficulty clipping them on (perhaps because of my hand problems). Apart from that, customer service is just perfect; fast, attentive and friendly, I've rarely seen so much professionalism, bravo!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your review! :DNWe are delighted to hear that you are satisfied with our customer service and your orders with us :)Wishing you a nice day & see you soon on our site!
X
Xavii
Rating: 3 out of 5
following a purchase from 13/09/2023
The price is too high for the quality.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. Although we try to maintain very competitive prices throughout our store, in your case, the price indicated for these figurines is the manufacturer's recommended price. What's more, you have benefited from a pack, which is less expensive than if you had bought these two figurines separately. Have a nice day :)
S
Sixel
Rating: 4 out of 5
following a purchase from 19/09/2023
Good product, correct price, delivered in good condition, just a little lack of information when deliveries are delayed due to stock problems.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your opinion! :DD Recently, suppliers have decided to deliver certain products in two shipments. We are only informed of this at the last moment and we are the first to regret these decisions. As a result, we are currently working on a way of notifying our customers when this happens, so that you can have better follow-up ^^Wishing you a good day & see you soon!
F
Florian B.
Rating: 3 out of 5
following a purchase from 19/09/2023
Lack of information on pre-order tracking. Quality shipment, well protected
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience of your order with us.Please let us know what we can do to improve the tracking of pre-orders by sending us an email at [email protected] ^^We remind you that you can see the projected release dates of products directly in your customer area, and that an email is sent if the product is delayed. Wishing you a pleasant day.
Z
Zorojurhaast
Rating: 5 out of 5
following a purchase from 15/09/2023
Products in perfect condition and as described, very satisfied with the order!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
J
Julien R.
Rating: 5 out of 5
following a purchase from 19/09/2023
Package sent quickly and received in perfect condition. Very good work, as usual.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! :DBalive day & see you soon on our site ^^
S
Sebastian O.
Rating: 5 out of 5
following a purchase from 18/09/2023
As usual at the top
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBalive journée & à bientôt ^^
N
Nadege
Rating: 4 out of 5
following a purchase from 13/09/2023
Nickel product, just what I ordered... my son was delighted!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please feel free to send us an email at [email protected] and let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
F
Fab
Rating: 5 out of 5
following a purchase from 13/09/2023
Tres bien rien a redire pas de probleme
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
C
Client
Rating: 5 out of 5
following a purchase from 13/09/2023
Simply brilliant
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! See you soon on our site! Have a nice day.
I
Irene C.
Rating: 5 out of 5
following a purchase from 13/09/2023
GOOD GOOD GOOD! That's fine
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Response from CHIBI AKIHABARA
HelloThank you very much for taking the time to leave your review.
N
Nini B.
Rating: 5 out of 5
following a purchase from 13/09/2023
Excellent site. I recommend it.
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Response from CHIBI AKIHABARA
Hello Thank you very much for your opinion and your recommendation :)See you soon on our site.
F
Fdio
Rating: 5 out of 5
following a purchase from 12/09/2023
Perfect, fast and very good quality! My first order and certainly not my last! The customer service is also very fast, thank you!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on our site ^^
A
Astria
Rating: 5 out of 5
following a purchase from 12/09/2023
Very good site and fast shipping
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour & à bientôt sur notre site !
A
Aurelie C.
Rating: 3 out of 5
following a purchase from 12/09/2023
On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.
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Response from CHIBI AKIHABARA
Hello,We're sorry that the DPD delivery driver didn't give you your parcel on time. Unfortunately, from the moment the parcel is given to the carrier, we no longer have control over their actions.For future occasions, we invite you to choose another carrier such as Colissimo, but also to report to DPD what happened with your parcel so that it doesn't happen again.Good day to you.
S
Staptiate
Rating: 5 out of 5
following a purchase from 11/09/2023
Always very fast for the delivery and products always of good quality and very beautiful.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you for your feedback! :DBalive day & see you soon!
A
Aurore
Rating: 5 out of 5
following a purchase from 05/09/2023
Perfect, as usual!
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Response from CHIBI AKIHABARA
Hello,Thank you for your loyalty & for taking the time to post a review! See you soon on our site! Have a nice day.
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