The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We are delighted that you are satisfied with the price and the conformity of the figurine, as well as with the respect of the initial deadlines. However, we regret the inconveniences encountered during delivery: - Protection of the box: We do our utmost to ensure optimal protection of packages. It is disappointing that the box was damaged, and we will take your comments into account to improve our packaging - Delivery address: Concerning the choice of the relay point, we would like to point out that it is DPD who manages the routing of parcels. If the relay point you have selected is full, DPD can redirect your parcel to another relay point nearby. Unfortunately, we have no control over this process. If you have any complaints about the delivery address, we recommend that you contact DPD directly: Notifications of changes to delivery dates are sent by DPD. We have no influence on their communication system. We encourage you to report these problems directly to DPD to avoid similar incidents in the future.For future orders, you may wish to consider using Colissimo if you prefer another delivery method.^^Thank you for your understanding and feedback. We look forward to serving you better in the future.Have a nice day & see you soon on Chibi Akihabara!
K
Kevin D.
Rating: 4 out of 5
following a purchase from 31/07/2024
A wide choice of licenses and figurine ranges for your enjoyment
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your positive review! We are delighted that our wide selection of licenses and figurine ranges has satisfied you. We strive to offer a variety that will appeal to all figurine fans.Have a nice day & see you soon on Chibi Akihabara!
S
Sandretti S.
Rating: 4 out of 5
following a purchase from 24/07/2024
------------neant
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! We're happy to hear that you're satisfied with our service. If you have any suggestions or additional comments, please let us know.Have a nice day & see you soon on Chibi Akihabara!
M
Maureen P.
Rating: 3 out of 5
following a purchase from 17/07/2024
First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. We are delighted that you like the figurine. Concerning the delivery problems, we understand your frustration. Unfortunately, we have no control over the actions of the carriers after the packages have been sent. We invite you to report any problems directly to DPD so that they can improve their service in your area. To avoid these inconveniences in the future, you can also choose La Poste as the carrier for your next order :) We hope your next experience is trouble-free! Have a nice day & see you soon!
T
ToyNight
Rating: 3 out of 5
following a purchase from 23/07/2024
I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We fully understand the frustration that these pre-order delays can cause, as well as the exceptional refund times, and sincerely apologize for any stress this may have caused.Oniri's liquidation and Taka Corp Studio's move to Plastoy did indeed cause unforeseen delays in our refund processes. Nevertheless, we are delighted that your refund has been finalized and thank you for your patience throughout this period. We are constantly working to improve our service to avoid such inconveniences in the future. We hope you will give us another chance with your future orders! Have a nice day.
A
André A.
Rating: 4 out of 5
following a purchase from 11/06/2024
Perfect order processing. Only the purchase is not tax-free for reunion, so we have to pay vat twice.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! We are happy that your order was processed to your satisfaction. We would like to inform you of the following:)Unfortunately, customs charges are beyond our control and may vary. For more information on taxation, we recommend that you consult the terms and conditions directly on the Reunion Island customs website. Thank you for your understanding!
M
Marion M.
Rating: 4 out of 5
following a purchase from 08/07/2024
Delivery in less than a week and figurine in line with site image
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
A
All M.
Rating: 4 out of 5
following a purchase from 24/05/2024
My order took a little time ( 2 more months at least )
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Ludovic
Rating: 4 out of 5
following a purchase from 14/05/2024
Well arrived
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve to get 5 stars :DV Wishing you a nice day & see you soon ^^
M
Maxence
Rating: 4 out of 5
following a purchase from 14/05/2024
Need to ask for information about the delivery time and then learn that the supplier is late. I give 4 stars because the quality of the figurines and the support is satisfactory but 1 star for the information on your order.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)We are delighted that you are satisfied with the quality of our figurines and our customer service. However, we recognize the crucial importance of keeping you informed of the status of your order. That's why we've set up an e-mail system to notify you as soon as there's a change in the release date of a pre-ordered product. Should this system malfunction, you can always consult the forecast release dates in your customer area, in the "Your Preorders" tab, even if the products are no longer online. We appreciate your feedback and are committed to improving our communication. Have a good day and see you soon!
Z
Zoé L.
Rating: 4 out of 5
following a purchase from 30/04/2024
The transport box arrived quite damaged, as did the box in which the figurine was packed, so I was worried about the figurine, but it was in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DNWe are sorry to hear that the shipping box for your order arrived damaged. It is unfortunate that this may have caused concern about the condition of your figurine. We would like to remind our customers that in the event of a problem with the transport of their order by DPD or La Poste, it is important not to hesitate to make a reservation when the package is found to be damaged on receipt. If you have any questions, please do not hesitate to contact us. We're here to help. ^^Thank you again for your confidence.Have a nice day & see you soon! :)
M
Maxime M.
Rating: 4 out of 5
following a purchase from 02/05/2024
Fast and accurate
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.please let us know what we could improve to get 5 stars :DVwishing you a pleasant day
A
AP
Rating: 4 out of 5
following a purchase from 06/05/2024
The product was originally scheduled for January, but I received an e-mail indicating that delivery had been postponed until April. In the end, it arrived at the beginning of May. This often happens with this store, but I don't mind waiting (however, I'm taking off one star because it's not the first time). If you're in a hurry to receive your pre-order, you should take this factor into consideration, as you'll see your item available elsewhere and much earlier. As for the rest, I got a great price and the parcel was well packaged.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DLThe initial pre-order dates are provided by our suppliers as an indication and can be modified at any time by the latter, or by the manufacturer itself. In the case of your figurine, although it was received at the end of April, we had to take the necessary time to prepare and check the merchandise before shipping pre-orders at the beginning of May. We sincerely apologize for any inconvenience this delay may have caused. Your satisfaction is important to us and we appreciate your understanding in this situation.Please do not hesitate to contact us if you have any further questions or concerns. We're here to help.Thanks again for your trust.Have a nice day & see you soon!
R
Rayane B.
Rating: 4 out of 5
following a purchase from 10/04/2024
First time ordering on this site, I put 4 stars because, I am a little disappointed the lady who received the package at the relay point told me that it was opened and that she had to tape it. The delivery was a bit delayed but nothing too serious, otherwise the figurine itself is very beautiful and corresponds exactly to the pictures, in very good condition. Prices are respectable, nothing to sayI recommend this site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and recommendation. We are delighted to know that the figurine met your expectations! :)Concerning the incident with the parcel, to avoid this happening again in the future, we recommend that you contact the customer service department of the carrier (Colissimo or DPD) who handled your parcel. By reporting this anomaly, appropriate measures can be taken to guarantee the safety of your future orders.Once again, thank you for your trust and your recommendation.Have a nice day & see you soon :D
S
Stéphane S.
Rating: 4 out of 5
following a purchase from 21/03/2024
For my first experience, I'm very satisfied. I didn't want to give a maximum score because I'm waiting to see what happens next, but for now I'm pleasantly surprised.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! We are delighted to hear that you are satisfied with your first order! :DBalive day & see you soon on Chibi Akihabara!
M
Moi P.
Rating: 3 out of 5
following a purchase from 01/01/2024
My pre-order was forgotten without apology, but quickly made up for anyway.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us. We would like to clarify that there was no oversight regarding your pre-order. In fact, the figurine arrived at our premises on FRIDAY MARCH 15. When you contacted our customer service department, we informed you on the same day that your order would be dispatched on the following Monday, as there are no weekend dispatches and the carrier had already made its stopover.It's important to stress that when we receive new arrivals, we first process the products before dispatching all pre-orders as soon as possible, which can take some time depending on the quantity of goods received. As a result, your order was dispatched on MONDAY MARCH 18 as per your message and as we had mentioned to you, and we apologize for any confusion or concern this may have caused. Your satisfaction is our priority, and we thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. Have a nice day & see you soon on Chibi Akihabara!
M
Marie-C
Rating: 4 out of 5
following a purchase from 28/02/2024
nickel as usual my pre-ordered figurine arrived safely.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
I
Isabelle B.
Rating: 3 out of 5
following a purchase from 28/02/2024
Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.
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Response from CHIBI AKIHABARA
Hello,We understand your frustration with the extended wait for your pre-order due to supplier and manufacturer release delays. We share your concern and do our best to fulfill orders on time. Unfortunately, we are limited by our suppliers' delays. We appreciate your understanding and remain at your disposal for any further questions.Have a nice day :)
B
Baptiste B.
Rating: 3 out of 5
following a purchase from 06/03/2024
I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your comment and we are delighted that the Yuji Itadori figurine met your expectations in terms of quality and price. However, we sincerely regret that the box was damaged in transit due to insufficient packaging. As stated on our website, it is essential to always make a reservation when a parcel arrives damaged in order to resolve any transport-related issues if this is the case.We take your feedback on board and are committed to improving our protection procedures to avoid such incidents in the future. We value your feedback, and hope to have the opportunity to regain your full satisfaction with future purchases.Have a good day and see you soon on Chibi Akihabara.
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Paget
Rating: 4 out of 5
following a purchase from 27/02/2024
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your pre-order experience. We understand your disappointment about the late availability of the item, especially when it is a Christmas gift. Advertised lead times for pre-orders are set by our suppliers and the manufacturer, but unfortunately they are not always met due to various factors such as transportation, economic issues, or production delays.We are aware that prolonged waiting can be frustrating for our customers, and we sincerely apologize for any inconvenience this may have caused. We would like to assure our customers that we do our utmost to fulfill orders on time. Your understanding is important to us, and we appreciate your patience. Thank you for your confidence, and we hope to have the opportunity to offer you a smoother shopping experience for your next orders.Have a nice day & see you soon!
I
Ines
Rating: 4 out of 5
following a purchase from 28/02/2024
You always answered my questions, even if I was a bit insistent...
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
D
David T.
Rating: 4 out of 5
following a purchase from 27/02/2024
Delivery: goodProduct: correct
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
M
Mikaël D.
Rating: 4 out of 5
following a purchase from 27/02/2024
Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
C
Client
Rating: 4 out of 5
following a purchase from 27/02/2024
I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your purchase experience. :)We understand your frustration at the significant delay in the delivery of your pre-order, initially scheduled for October and finally received in February. We sincerely apologize for the extended wait, but are delighted to see that the figurine is as you expected and was well packaged.We appreciate your positive feedback regarding our responsive customer service. Your satisfaction is our priority, and we take your feedback into account to improve our processes.Thank you for your understanding and trust. We appreciate your patience, and look forward to providing you with a smoother shopping experience for your future orders.Sincerely yours & see you soon :)
R
Rosine
Rating: 4 out of 5
following a purchase from 19/02/2024
It's very good despite a lack of communication on the status of the order.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! :DNWe take note of your comment and we will do our best to improve on this point.Have a nice day & see you soon :)
L
Luca L.
Rating: 4 out of 5
following a purchase from 12/02/2024
Delivery time
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Response from CHIBI AKIHABARA
Hello,Thank you for posting a review.Please let us know what we could improve to get 5 stars :DVWishing you a pleasant day & see you soon!
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Fabien
Rating: 4 out of 5
following a purchase from 08/02/2024
Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your opinion :)Concerning the delivery, we advise you to report this anomaly to the customer service of the carrier concerned so that it does not happen again, because unfortunately we are not responsible for this choice of the deliveryman.Have a nice day & see you soon!
B
Bilel B.
Rating: 3 out of 5
following a purchase from 12/02/2024
It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.
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Response from CHIBI AKIHABARA
As you know, the dates indicated are only provisional, they are given by the suppliers and are not always respected. This is due to various reasons: transport problems, economic problems, production delays by the manufacturer...etc. We are well aware that our customers may have to wait a long time for their orders, and it is very important to us that orders are fulfilled on time. However, we are unfortunately powerless against delays from our suppliers and sometimes even manufacturers. Good day to you all.
C
Client
Rating: 4 out of 5
following a purchase from 30/01/2024
Real sales, not false pretenses. A wide choice, although a little light for me, but normal I do not fit into the category: naruto, demon slayer and others that I designate commercial.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day & see you soon :)
M
Mady
Rating: 3 out of 5
following a purchase from 29/01/2024
I received damaged boxes and paint defects on all my figurines... but apart from these inconveniences, the boxes were not overly protected apart from air "cushions" to fill the void.
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Response from CHIBI AKIHABARA
Hello,We are very sorry for these defects.please open an after-sales ticket on our website so that our customer service can take care of you.an e-mail was sent to you on 05/02 and we have not heard back from you.Thank you very much,Sincerely.
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E.B
Rating: 4 out of 5
following a purchase from 24/01/2024
My order arrived very quickly and well packaged. The items are in order and the quality is good. However, I think it's a shame that one of the figurine supports arrived in blue, whereas on the website it was transparent. But nothing serious.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DLThe photos posted on our site are given to us by the suppliers, and we are sorry if the base was not the same as on these photos.wishing you a good day & see you soon on our site!
M
Maud B.
Rating: 3 out of 5
following a purchase from 24/01/2024
The 3 stars correspond to the lack of protection in the parcels. I ordered 22 figurines, which arrived with a few air bubbles here and there, but no real protection. The box had 4 holes made during transport and some boxes suffered from the lack of bubble wrap for example. Apart from that, everything was perfect and I recommend it.
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Response from CHIBI AKIHABARA
Hello,First of all, we're sorry to hear that the boxes of your products arrived damaged.We've taken note of your opinion and we'll do what's necessary to improve the packaging of the products in our parcels.Thank you all the same for your recommendation.Good day to you.
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Law
Rating: 4 out of 5
following a purchase from 22/01/2024
Package arrived quickly, figurine in good condition. Thank you
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon!
J
Jessica D.
Rating: 3 out of 5
following a purchase from 18/01/2024
I ordered for the sales and some of the packaging was damaged or even open. Otherwise the discounts were interesting and the shipping fast.
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Response from CHIBI AKIHABARA
Hello,We are very sorry for this inconvenience. Packages can sometimes suffer shocks during transport, and we try to do our utmost to protect the boxes. Regarding the fact that you think the boxes have been opened, have you contacted customer service and sent photos to discuss the situation? We do not open the boxes, as the product would lose its value, but our customer service team is at your disposal. Best regards.
J
JOACHIM
Rating: 4 out of 5
following a purchase from 18/01/2024
delivery received on time, corresponds to order placed
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Response from CHIBI AKIHABARA
Hello, Thank you for your review. Please do not hesitate to tell us what earned us one star less so that we can improve. Thank you for your order. Have a nice day.
H
Hugo T.
Rating: 3 out of 5
following a purchase from 17/01/2024
parcel arrived a day late and badly protected so one of the boxes was badly damaged and 4 others were partially damaged
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Response from CHIBI AKIHABARA
Hello,We're very sorry for the inconvenience. Have you contacted our customer service department to report this problem and attach photos? Do not hesitate to open a ticket via our after-sales system, available on our website. Sincerely
A
Alex F.
Rating: 4 out of 5
following a purchase from 02/01/2024
Good experience for a first time, a bit of a shame about the late delivery, but I appreciate the service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! :DBonjour & à bientôt sur Chibi Akihabara !
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Fairly
Rating: 4 out of 5
following a purchase from 22/12/2023
I ordered a number of products. I received everything, in excellent condition, even if DPD didn't meet the delivery deadlines (the first time, the deliveryman didn't contact me and told the agency that I had refused delivery when I hadn't, but I was able to have it delivered a few days later, following multiple calls to customer service). As for Chibi Akihabara, there are many choices available for purchase and pre-order, and the site is very easy to use. I obviously recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion & your recommendation! Don't hesitate to let us know what we could improve in order to obtain 5 stars, because from what you indicate, it would only be the delay linked to DPD which is beyond our control.Wishing you a pleasant day & see you soon on Chibi Akihabara!
M
Maëlle C.
Rating: 4 out of 5
following a purchase from 20/12/2023
I find that there's not as much choice on the site as in store when you come to art to play in Nantes or elsewhere and Foix you don't find what you're looking for and it often takes a long time to order. Last year I ordered on 26/12 and 8 months later I got the parcel and it's for Christmas, but well...
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed review!From what we can see regarding this order you mention, dating from December 2022, most of the figures in this order were pre-orders for the year 2023. We only dispatch Preco/Dispo orders once all the products have arrived at our premises, and as they are pre-orders, the date shown is provisional and may be changed at any time by the supplier. Unfortunately, we have no control over their delivery times and cannot predict any delays. However, as you did for your last order, it was possible to divide it into two shipments ^^Hoping to have been able to provide you with some answers,Wishing you a beautiful day & happy holidays,Sincerely.
M
Marie T.
Rating: 4 out of 5
following a purchase from 15/12/2023
We have received the figurine ordered
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day, happy holidays & see you soon :)
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