The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Sometimes preco shipments take longer than at other French-speaking sites, but overall it's satisfactory.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Pre-ordered products can unfortunately often be postponed by our suppliers. The dates we are given can be changed at any time by them, and there is nothing we can do about this. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
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Zoé
Rating: 4 out of 5
following a purchase from 18/05/2023
Product conforms to the description.careful shipment, the product is superbly packaged and protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion about your order with us! Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
J
Jean-baptiste R.
Rating: 4 out of 5
following a purchase from 18/05/2023
The parcel was well delivered, but I had to pick it up at the Renault garage in Rolampont when I had asked for it at the Arum des fleurs in Nogent.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)On our side, we confirm that it was noted that your package should arrive in the relay point: l'Arum des fleurs in Nogent. It may happen that the carrier decides to drop off packages at another relay point, for a variety of reasons, and this is unfortunately beyond our control.wishing you a good day & see you soon!
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Coralie G.
Rating: 4 out of 5
following a purchase from 21/05/2023
Beautiful figurine but very long wait for a pre-order
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Unfortunately, pre-orders can often be postponed by our suppliers. For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
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Client
Rating: 4 out of 5
following a purchase from 20/04/2023
order received quite quickly only worry no email to announce purchase and delivery date surprise in mailbox no order tracking strange first time I see this since I buy on net or other
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)At the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day!
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Loïc
Rating: 4 out of 5
following a purchase from 19/04/2023
no messageI did not receive any message from chibi akihabara to say that my parcel had left. Otherwise no problem
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :)Please excuse us, at the time you placed your order, we were experiencing problems with the site emails, that's why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Wishing you a nice day!
M
Mallet
Rating: 3 out of 5
following a purchase from 09/04/2023
I ordered a figurine on 5/03/2023 and received it on 8/03/2023. Packaging intact. This figurine was a birthday present for my daughter, who only returned from Spain a month later. The figurine was finally discovered on 9/04 but what a disappointment...one arm is broken, there's a defect in the cape and the toupet on the hat doesn't fit on the hat. Claim made on 10/04 but no reply. We'd like to know how to send her back and get a new figurine in good condition. I'm disappointed by the site's lack of responsiveness.
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Response from CHIBI AKIHABARA
Hello,We're very sorry to hear that your figurine arrived broken.After reviewing your SAV ticket, we can confirm that customer service replied to you on 11/04.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.We therefore invite you to read the last message that customer service sent you and thus be able to help you solve this problem. We hope to hear from you soon, and wish you a pleasant day.
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Theotim O.
Rating: 4 out of 5
following a purchase from 02/04/2023
the condition of the figurines was perfect, the only drawbacks were the condition of the boxes, which were a little bent, and the long delivery time.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) Unfortunately, we don't have control over our suppliers' delivery times and we can't predict their delays if any. If you have any questions about your order, please don't hesitate to contact our customer service team, who will be happy to answer them :)Have a nice day & see you soon!
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Mme G.
Rating: 3 out of 5
following a purchase from 16/03/2023
I'm very satisfied with my purchase but a little less by the very long delay in receiving it; item bought at the beginning of December and received in March. I know that Chibi Akihabara is not responsible for this, but I had to call to get an update. I would have appreciated being kept informed.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) We are sorry for the delay, unfortunately, as you have indicated, we have no control over our suppliers' delivery times. The date indicated on pre-orders is for information only and can be changed at any time by the supplier. We're aware of the point you've made in your review, which is why we've been working on a tool to keep our customers informed at all times of the release date of their pre-orders :) From now on, you can consult the provisional release date of your pre-orders directly in our new "Your Pre-orders" tab in your customer area. What's more, an e-mail will soon be sent to you when the date of a product is postponed, so you'll always be informed. Of course, if you have any questions, our customer service team is always on hand to answer them ;)Have a nice day & see you soon!
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Utilisatrice
Rating: 3 out of 5
following a purchase from 09/03/2023
Nice gift with two drawbacks: the expression of the eyes is less tender than on the photos and the protective plastic on which it rests was broken. A shame for a gift. Otherwise a nice collector's item.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine has defects. If you wish, we can offer you an exchange, but for this, we would be grateful if you could send a message to our customer service department with photos showing the defects you have noticed: https://chibi-akihabara.com/support/nouveau-ticketIl It can happen that figurines have manufacturing defects, so please do not hesitate to contact us when this is the case, we can always do something for you :)Looking forward to hearing from you,Wishing you a good day.
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David D.
Rating: 3 out of 5
following a purchase from 10/03/2023
Did not warn when a product was unavailable. Waited 3 months for product. Otherwise, good figurines. Also prices can be more expensive than other sites.
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Response from CHIBI AKIHABARA
Hello,We are sorry that you are not fully satisfied with our services. The figurine you pre-ordered is still in "awaiting supplier delivery" status, and this is indicated on the relevant product sheet directly on our site. So it's not "unavailable", it just hasn't arrived at our premises yet :)We understand the impatience our customers can feel when a product isn't out yet, which is why we offer solutions when the wait becomes too long for you :) Don't hesitate to contact customer service, as you did. :DV Wishing you a good day.
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Marina P.
Rating: 4 out of 5
following a purchase from 08/03/2023
Arrived quickly and in good condition
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
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Itachi_madara_
Rating: 4 out of 5
following a purchase from 08/03/2023
Good quality
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we could improve in order to obtain 5 stars :)Wishing you a pleasant day & see you soon!
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Aymeric
Rating: 4 out of 5
following a purchase from 28/02/2023
Parcel received quickly knowing that I live in the dom-tom. Well packed, nothing to complain about, except that normally for the dom items should be sold tax free but this is not the case on the site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.
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Guillaume G.
Rating: 4 out of 5
following a purchase from 06/02/2023
good product and good communication.4 stars because parcels received 1 week later instead of 48 h announced.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)We apologize for the delay in delivery. We had just received a large shipment, which can sometimes slightly delay the shipment of packages.wishing you a pleasant day,Sincerely.
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Mickaël J.
Rating: 3 out of 5
following a purchase from 21/02/2023
the DPD driver didn't give me the parcel personally against signature and security code as planned but apart from that rout went well so nothing else to report.
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Response from CHIBI AKIHABARA
Hello,We are sorry for the inconvenience. We will pass on the information to DPD, and we invite you to do the same on your side. It's a pity that the carrier's actions penalize us, as they are unfortunately beyond our control... Wishing you a good day.
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NTVN
Rating: 4 out of 5
following a purchase from 14/02/2023
Good service, serious and fast
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon on our site!
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Elidjah
Rating: 3 out of 5
following a purchase from 19/12/2022
A rather interesting catalog, just a little (very) annoyed that my order took over 2 months to arrive, basically it was a gift for Christmas....
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Response from CHIBI AKIHABARA
Hello,We are very sorry that this experience did not meet your expectations.this product, as you know, was on pre-order and its release was delayed by our supplier. Please accept our apologies for our supplier's delay.
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Cédric W.
Rating: 4 out of 5
following a purchase from 11/02/2023
figurine box a little damaged despite a little protection in the coli box. too bad
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! :)It can happen that even with the protections, the boxes of figurines can undergo small shocks during transport. Wishing you a good day.
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Laulie
Rating: 4 out of 5
following a purchase from 03/02/2023
Very good! Waited a little long but the packaging was appropriate and the products perfect. Very happy with my purchases and the figurine offered! (December promotion)
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe were waiting to receive the figurines you had pre-ordered before sending you your order in full. If the wait becomes too long for you, don't hesitate to contact customer service, because if your order includes products in stock and on pre-order, we can offer to split the order into two shipments. Wishing you a pleasant day.
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Julien L.
Rating: 4 out of 5
following a purchase from 25/01/2023
Fast delivery, package in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day.
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Emy. F.
Rating: 4 out of 5
following a purchase from 20/01/2023
I recommend this site, which I find very reliable.order received promptly, even a little before the date indicated.the figurine looks good, although the colors in the photo are not quite a reflection of reality, but it's still beautiful.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your constructive feedback! :DV Wishing you a pleasant day & see you soon!
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Theo H.
Rating: 3 out of 5
following a purchase from 04/12/2022
I'm taking away 2 stars for the fact that I ordered several things, including 2 predefined baskets that I'm very fond of, even if there's a note saying if not in stock replaced but replaced on 17products 14products for a single basket I find this limited, why put a list. Then in the replacement it is not even logical, replaced the salted elements by sweetened I had literally 1seul element salted, moreover not even directly edible because they are broths of cubes and it is exactly the same situation for my 2 basket. Very above the baskets I think above a certain number of replacement of element of the basket we should be warned to know if we continue the purchase. I don't take into account the expected delivery time of 2 days to finally have my product 12 days later but this is excusable because it's a busy period so no worries. The packaging was correct, there was no problem with the figurines I ordered, no broken parts. I think that my situation is justifiable in relation to the fact that it was the holidays and maybe outside the holidays baskets are good, but on top anyway. I'm leaving 3 stars because I think it's rare to find a reliable French site and my problem isn't one of reliability.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that you weren't satisfied with the Chibi Sweet Boxes. Indeed, these boxes are composed with the available stock, and at the end of the year we had many products of the grocery in rupture, please excuse us. Be reassured, we took well into account your remarks and we will transmit your message to our person in charge to find a solution on this subject. Wishing you a pleasant day.
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Sophie B.
Rating: 4 out of 5
following a purchase from 15/12/2022
Arrived in good condition and quickly (after 5 days)
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
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Florian
Rating: 4 out of 5
following a purchase from 21/12/2022
A message or notification that there has been a delay might be an idea for improvement.
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! The actions of the carriers are unfortunately beyond our control... Do not hesitate to let us know what we could improve in order to obtain 5 stars :D Wishing you a pleasant day.
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Isabel D.
Rating: 3 out of 5
following a purchase from 08/12/2022
Two orders paid for in advance and postponed several times, with delays in delivery.
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Response from CHIBI AKIHABARA
Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict their delays if any...
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Broly
Rating: 3 out of 5
following a purchase from 15/12/2022
Good site very fast shipping.r.a.s.En revanche figurine dbz mal collé au niveau des cheveux....en temps que collectionneurs je suis déçu de la qualité. mais pas la faute de chibi mais du fabriquant .après pour une figurine à 80 euros .elle et inexposable car très très ugly donc 80euro de perdu
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & understanding! Indeed, the figurines may have manufacturing defects that are beyond our control. Wishing you a pleasant day.
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Lolo
Rating: 4 out of 5
following a purchase from 04/12/2022
Easy ordering on the site, delivery time a little long after ordering.
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Response from CHIBI AKIHABARA
Hello,Please excuse us for the delay, with the holiday season, order processing took longer than usual. Thank you for sharing your opinion! Wishing you a nice day :D
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Sophie R.
Rating: 3 out of 5
following a purchase from 22/12/2022
Sweet box sent haphazardly in a cardboard boxNot even a word or a wrappingCorrect products without more
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Response from CHIBI AKIHABARA
Hello,We are sorry that this experience did not meet your expectations. As indicated in the Chibi Sweet Box description, the products are not currently shipped in a box with our site's logo. Wishing you a pleasant day.
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Nelly
Rating: 4 out of 5
following a purchase from 19/12/2022
Very nice figurine
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! Do not hesitate to let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
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Kevin P.
Rating: 4 out of 5
following a purchase from 18/12/2022
The delivery was fast! However, the name of the item was written on the box and this unfortunately spoiled my surprise for my girlfriend's Christmas present.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Unfortunately, as the resin packages are very large, we don't have the possibility of repackaging it, and so indeed the name is noted on the package. We're sorry for the inconvenience, and hope that this gift will have been more than useful to him! Wishing you a happy holiday and a good day!
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Client
Rating: 4 out of 5
following a purchase from 08/12/2022
Perfect items. Disappointing place of delivery, not the one requested.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! During the Christmas period, the relay points are overloaded, and it sometimes happens that the carriers distribute the goods over several collection points. We apologize for the inconvenience and wish you a pleasant day.
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Lisa G.
Rating: 4 out of 5
following a purchase from 30/11/2022
Difficulties because the parcel was not collected and I was not informed. But after a few exchanges, the refund was made.
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Response from CHIBI AKIHABARA
Hello,We've received your customer service message and we'll be in touch shortly. Concerning the shipment of your parcel, the carrier you have chosen will send you an e-mail, then 2 sms: one the day before its arrival in the relay point, and one the day of its reception. We are sorry that you were unable to receive your parcel, we will proceed with the refund as soon as possible.wishing you a good day.cordially.
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Hubert
Rating: 4 out of 5
following a purchase from 07/12/2022
So nothing to say about shipping, very fast, but some figurines were really very small, very disappointed.
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Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! The size of the figurines is indicated on the product sheet as well as other additional information. Wishing you a nice day.
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Geoffrey F.
Rating: 4 out of 5
following a purchase from 01/12/2022
This is the second time I've ordered from you:) the first time I had nothing to say about the delivery times (very fast), the receipt of the parcel and the condition of the figurine packaging, everything was well protected! As for the protection of the figurines, there was a small problem with Yuuki's packaging (the box was a little damaged...) As for the figurine, it's fine... And lastly, I've just placed another order, the only problem is that there's no feedback on the preparation of the parcel...
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Response from CHIBI AKIHABARA
Hello,We currently have a large number of orders following Black Friday and Christmas Offers, do not worry, your last purchases will be shipped as soon as possible :)Feel free to follow us on social networks where we post the news of the site.Wishing you a good day.
C
Christine T.
Rating: 3 out of 5
following a purchase from 10/11/2022
Fast delivery and top figurines. On the other hand disappointed I did not get the gifts because one of the products ordered was out of stock not very business knowing that when I ordered it was in stock ... too bad I could have put 5 stars
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Response from CHIBI AKIHABARA
Hello,We've just checked your order, and there seems to have been a misunderstanding: you used a partner code for your order, but these are incompatible with the end-of-year offers...This information is indicated on our blog article, but also when you add the code to your basket, a message tells you that you no longer benefit from the offer with the partner code. That's why you didn't get the end-of-year gifts. Wishing you a good day.
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Thomas H.
Rating: 4 out of 5
following a purchase from 12/11/2022
Fast delivery and well-packaged products. If I had one thing to complain about, I find the website a little slow...
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback, we will report this slowness that you noticed on the site. We want your experience to be as pleasant and simple as possible! :DV Wishing you a pleasant day.
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Thomas A.
Rating: 3 out of 5
following a purchase from 15/11/2022
Delivery was good and fast, however the end of year gift was very badly indicated and I was not able to take advantage of it despite an order of almost 400. Something should be done for future buyers.
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Response from CHIBI AKIHABARA
Hello,We're sorry you weren't able to take advantage of our year-end offers during your order. The system is fully automated, and access to the offer gifts is clearly indicated everywhere on our site: on the product sheets, when adding to the basket, in the basket, on our articles... etc. Please do not hesitate to contact us if you need help. Don't hesitate to contact us if you need any help, you can also reach us on our social networks, where an explanatory video has been posted.wishing you a good day.
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Romain B.
Rating: 4 out of 5
following a purchase from 29/10/2022
New figurine , carefully packed , delivered on time without any problem .
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience regarding your order with us. Please do not hesitate to let us know what we could improve in order to obtain 5 stars :DV Wishing you a pleasant day.
T
Tim B.
Rating: 3 out of 5
following a purchase from 01/11/2022
a little difficult to use the site at first but now I'm used to it
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Response from CHIBI AKIHABARA
Hello,We'd be delighted to hear your opinion of our website. Please let us know if you have any problems with it. Thank you very much. Have a nice day.
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