Customer reviews of CHIBI AKIHABARA

I received my order very quickly!

generally good reception :) well protected shipment

My latest purchase went super well, as it has for years when I order from this site, shipping is fast and careful and the choice of items is very large. However, my latest purchase (SPM figurine of Hatsune Miku: Ghost) arrived with a factory defect: only a quarter of the neck was glued normally, causing the head to tilt and risk breaking when the strands were fitted. In this case, I applied a dot of glue to fix the problem, but I'm withdrawing one star because I couldn't find any customer service to allow an exchange in the event of a problem with the product (the Sega Prize service is Japanese).

A very good site, secure, item arrives in perfect condition but very long waiting time.

Parcel received after a few trips but all in good condition overall.

Statue in very good condition, but arrived almost a year after having pre-ordered it.

Totally satisfied! My order arrived quickly and in perfect condition.

Everything went rather smoothly, I was just informed a little late that a figurine was no longer available. But a solution was found and everything was back to normal.

The store received my pre-order after all the other stores I had already done business with, so my gift arrived too late, disappointment.

Very disappointed because of the total lack of communication. The most important thing is to warn us if a problem arises with the suppliers, which is the least we can do.

Good product, fast shipping... but frequent supplier delays! Boxes arrive slightly damaged with little protection.

Mixed experience, the products were received but months late. Delay related to the supplier, but the follow-up and information given by the seller was average.

I've placed several orders with them in the past, all of which went well, but my last one was a bit more complicated, as a product had been awaiting delivery from the supplier for months, with no indication of how long it would take.After almost a year's delay on my order, and several messages to the store trying to get more information or to unblock my order, I had to insist a lot (I had to wait several weeks for my request to go through) before they finally gave me some information. The lady at the after-sales service (very kind and competent) told me on the phone that she thought the supplier was taking them for a ride and would never deliver the product in question, but if that's the case, I find it incomprehensible that they don't contact the customers concerned to keep them informed, or at the very least post this information on the site's forum. This way, the people concerned can cancel their product if they wish. But here it's up to each customer to insist on being told that their order will never arrive if the product is not cancelled, so I had to cancel the product for my order to be released. Overall, if there are no unforeseen product availability problems, the store manages very well. This experience won't stop me from recommending them, but you should be aware that sometimes you have to be persistent to get information about your orders.

All my orders have always gone well on Chibi, which is a very good site with a good catalog.

Very good communication with the service. I was worried about my parcel not arriving. They were able to reassure me. The product is top notch! The packaging was very careful.

Pre-ordered figurine, received several months later. In a strange way, it was wrapped in bubble wrap (the figurine in the box) it was very badly made with a defect on the head, I was offered a coupon for 10% off but I found it light all the same. I still don't know if it's an official figurine or not, at least it doesn't look like the photos, what a shame. It's the Raphaël figurine from the anime Moi quand je me réincarise en slime. We'll have to see what condition the figurine is in for a future purchase. But the "bubble wrap" packaging already tipped me off. For this reason, I can't recommend this site highly enough.

As ordered.

Why did you send 2 different items when the 2 were similar? Otherwise very happy with the product and fast delivery

Very good, I love it

Long delivery time but not disappointed with the merchandise! Thank you ;)

First time I've been disappointed with the store. Parcel received with no problem but the box of my figurine pushed in so it's that it was done at the time of the setting out of paperboard. Fortunately my figurine is fine, but I'm still disappointed and hope it's the last time this happens to me.

Apart from the deliveryman dropping the parcel on the ground as if it were just a stone, there's nothing to complain about. The figurine ordered is just fine.

Fast and well maintained.

The products I ordered arrived fairly quickly and well packaged, however I'm only giving 4 stars because I had a problem with my original order, the figurine I had ordered was withdrawn from the site (probably due to the lack of information given by the supplier regarding the release date) and I wasn't informed. I think an email update on this type of incident would be good, it reinforces the trust between customer and seller (we have less the impression that the seller does things behind our back). I was entitled to a credit note, and customer service replied within two days, so that's a good point too.

I don't feel like writing a comment

Compliant and very good!

The parcel was received on time. Nevertheless, the packaging was damaged and the protection of the figurine was average. Fortunately, there were no defects on the box.

Fast and in good condition, at first I was a little doubtful after seeing the negative reviews but the package arrived safely and in good condition, however the delivery information is not very detailed, it's too vague.

I was supposed to receive my order on the 18th, but I got it on the 21st. The carrier went past my house without even stopping to drop it off at a relay point, and the box was damaged.

The delivery arrived very quickly after the order and as always very well protected.

I am never disappointed by the parcels I receive. They are very well packed and protected. The small negative point would be that for packages that are pre-ordered, the information is not clear enough once the pre-order is validated.

Fast, careful dispatch. However, bubble wrap around the boxes of figurines would have been necessary: one of the three boxes purchased was a little damaged (due to one of the cardboard tabs). Apart from this minor inconvenience, I recommend it!

Too happy, she's so beautiful

Excellent Chibi I've been buying figurines from you for years, and the site is very well designed and clear.

fast delivery but figurine with a (very) small paint defect on the character's hand :-(

the products arrived very quickly and in perfect condition, well protected. However, the DPD delivery service still delivered my parcel to the bookshop and not to my home, and this is not the first time, plus my box arrived in poor condition.

The figurine arrived later than planned, but it's true that at the moment conditions aren't ripe for getting everything within a precise timeframe in any field.

Very fast shipping. very good .

Products conform to the image I am not disappointed with my purchase

Perfect products. The parcel took a little longer than expected to arrive and was half open. But nothing was missing or damaged, so I'm delighted.