Reviews CHIBI AKIHABARA : Discover customer reviews from chibi-akihabara.com (Page 6)

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Nicolas

Published on 29/05/2022 à 14h35 following a purchase from 29/05/2022

It's a very beautiful figurine

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Response from CHIBI AKIHABARA

HelloThank you

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Romain

Published on 29/05/2022 à 08h20 following a purchase from 29/05/2022

I had paid for delivery with signature, and I found my parcel in front of the door! Generally speaking, I'm satisfied with my orders on chibi.

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Response from CHIBI AKIHABARA

HelloWe are sorry for this incident. We will pass on your dissatisfaction to the carrier, as their error deprives us of stars. We apologize for the inconvenience.

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Christine M.

Published on 28/05/2022 à 09h39 following a purchase from 28/05/2022

Product quality, speed of delivery, everything is there.

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Response from CHIBI AKIHABARA

BonjourMerci, don't hesitate to tell us what we need to improve to get 5 stars.

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Muriel

Published on 24/05/2022 à 11h54 following a purchase from 24/05/2022

Box a little damaged ?

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Response from CHIBI AKIHABARA

HelloWe are sorry for this incident. We will be more careful next time.

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Clément G.

Published on 23/05/2022 à 08h29 following a purchase from 23/05/2022

Very satisfied with my first order. It was a pre-order that was delayed in shipment, but customer service was reassuring, offering alternatives in case it took too long.

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Response from CHIBI AKIHABARA

HelloThank you for your comment

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Siquier Y.

Published on 18/05/2022 à 21h23 following a purchase from 18/05/2022

purchase corresponds to my expectations; well reproduced figurine etc....

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Response from CHIBI AKIHABARA

HelloThank you

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Gaëtan L.

Published on 16/05/2022 à 09h10 following a purchase from 16/05/2022

Good overall, despite multiple delays in delivery due to supplier waiting.

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Response from CHIBI AKIHABARA

HelloWe would like to apologize on behalf of our suppliers for the delay caused by the COVID and the severe containment in China, which is delaying a lot of things. A point for which we are not responsible, but which deprives us of a star.

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Allan G.

Published on 13/05/2022 à 19h27 following a purchase from 13/05/2022

Usually I had a good experience with this site but unfortunately with my last order it was not the case, one of the boxes of my figurines was in bad condition, some bumps all over the box and some parts of the box were missing that I found in the package.

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Response from CHIBI AKIHABARA

HelloWe are sorry that this new experience is negative. Have you contacted customer service at: [email protected] and sent all the photos showing the condition? Sincerely

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Albane F.

Published on 11/05/2022 à 21h12 following a purchase from 11/05/2022

I ordered this figurine more than a year ago... despite the wait, it arrived very late and without any real explanation... I was browsing the site and I still saw the figurine in pre-order when it should no longer be... it was really tiring because there is no explanation... I had to send requests in order to get the answer to my question.Despite everything, customer service is top, they respond quickly and the exchange of the package is always very well.

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Response from CHIBI AKIHABARA

HelloWe apologize for the inconvenience. If the figurine was still online with the mention pre-order, it is because it had been postponed by the manufacturer. We are working on a system to notify customers, but it will take time. We also have a forum, accessible to all without registration, which has twice indicated delays in figurines, one of them with an explanation of the delay. We are also always available on social networks: facebook, twitter and insta to answer questions, or via customer service. Sincerely

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Nacime B.

Published on 11/05/2022 à 19h46 following a purchase from 11/05/2022

Well received (a little late compared to physical stores that already had it for 1 month but I cross that it is not your fault)

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Response from CHIBI AKIHABARA

HelloWe would like to apologize on behalf of our suppliers for the delay in the delivery of our products, which has cost us one star. Sincerely

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Kelig B.

Published on 11/05/2022 à 17h20 following a purchase from 11/05/2022

Figurine well received, better than the 1st with defects, nevertheless a small overpainting on the shorts (left leg) But the figurine remains clean ^^

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Response from CHIBI AKIHABARA

HelloWe're sorry for the inconvenience. Unfortunately, it happens that factory-made figurines suffer from defects. As a retailer, we have no control over manufacturing, but we do exchange products when these are too obvious. Sincerely

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Lauriane L.

Published on 27/04/2022 à 21h10 following a purchase from 27/04/2022

Products sound good

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Response from CHIBI AKIHABARA

HelloThanks for your feedback

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Ludovic

Published on 27/04/2022 à 08h10 following a purchase from 27/04/2022

Perfect figurines Too bad there is a delay in delivery (5 days late)

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Response from CHIBI AKIHABARA

HelloWe apologize for the delay. We've been busy with conventions, so our teams were small and doing their best to ship orders. It happens that we are a little late. Fortunately, your package arrived safely. Sincerely

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Kevyn

Published on 26/04/2022 à 17h24 following a purchase from 26/04/2022

Packaging a little light and figurine box damaged but figurine intact otherwise fast delivery

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Response from CHIBI AKIHABARA

HelloWe're really sorry about this inconvenience. Have you contacted customer service? We will be even more careful next time.

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Bryan D.

Published on 24/04/2022 à 17h29 following a purchase from 24/04/2022

Very good store, transport nothing to say except the packaging too light for me. It misses a part figurine of big size (60-90cm) see more. The surprise boxes are really not bad, good surprises are worth it. I recommend this store

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Response from CHIBI AKIHABARA

HelloThank you for recommending our store despite the 3 stars. We sell large figurines but the prices are not accessible to all our customers and our suppliers don't offer us enough on well-known licenses. However, I'll pass on your suggestion to the relevant department.

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Client

Published on 19/04/2022 à 11h32 following a purchase from 19/04/2022

I'm as satisfied as ever with my purchases.

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Response from CHIBI AKIHABARA

HelloThank you very muchDon't hesitate to tell us what we need to improve to get the 5 stars.

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Lou-anne L.

Published on 18/04/2022 à 09h32 following a purchase from 18/04/2022

Send on time, superb delivery

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Response from CHIBI AKIHABARA

HelloThank you very muchDon't hesitate to tell us what we need to improve to get the 5 stars.

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Ayuka

Published on 17/04/2022 à 10h59 following a purchase from 17/04/2022

Fast shipping. Perfect. I would have liked a box for my food box.

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Response from CHIBI AKIHABARA

HelloThank you for your feedback.it is clearly indicated in the product sheet that there is no container. Don't hesitate to read all the product sheets to avoid this kind of problem :)

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Laurent G.

Published on 14/04/2022 à 16h32 following a purchase from 14/04/2022

The parcel arrived without any problem except for the first parcel which got lost and was eventually returned but otherwise nothing to say about the second shipment.

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Response from CHIBI AKIHABARA

HelloPlease excuse us for this inconvenience. Thank you for your comment.

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Marjolaine J.

Published on 11/04/2022 à 15h22 following a purchase from 11/04/2022

Good value for money.the c18 seems quite small for the price but I did not pay attention to the size Otherwise very satisfied We find some figurine impossible to find in store.

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Response from CHIBI AKIHABARA

HelloThanks for the feedback, it's important to read the product descriptions carefully :)

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Corine

Published on 06/04/2022 à 21h35 following a purchase from 06/04/2022

Hello I received my package on time Products impeccable Thank you

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Response from CHIBI AKIHABARA

Hello, Thank you for your comment. The 5 stars would really reflect your opinion ^^

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Guillaume G.

Published on 05/04/2022 à 21h42 following a purchase from 31/03/2022

Very fast delivery. Product a little more expensive than the competition but very satisfied with the speed of order processing and delivery.

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Response from CHIBI AKIHABARA

HelloThank you for your review

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Jérémy

Published on 04/04/2022 à 19h42 following a purchase from 04/04/2022

One of my figurines was perfect, the other had a manufacturing defect, so it had to be fitted together. The parcel was well cared for and sent quickly.

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Response from CHIBI AKIHABARA

HelloHave you contacted customer service regarding the manufacturing defect? Sincerely

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Florian G.

Published on 29/03/2022 à 10h50 following a purchase from 29/03/2022

Very good site small downside delivery time colissimo too long order Monday received Friday but very happy with my order small advice d that c pay send and not wait 24h it wastes time for nothing otherwise very good

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Response from CHIBI AKIHABARA

HelloThank you for this message

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Damien B.

Published on 22/03/2022 à 16h53 following a purchase from 22/03/2022

The parcel arrived torn and open and was stuck back together with scotch tape.

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Response from CHIBI AKIHABARA

HelloWe apologize for this inconvenience. Please do not hesitate to contact customer service to report it. We hope the figurines were not damaged.

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Charlene

Published on 20/03/2022 à 22h58 following a purchase from 20/03/2022

Super fast delivery

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Response from CHIBI AKIHABARA

HelloThank you for your feedback.

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Aka

Published on 15/03/2022 à 21h56 following a purchase from 15/03/2022

Even if it's not chibi's fault, very little news or info on the preco. Ordered in May 2020 and never got any info either on site or in com. Otherwise ok service. Package intact.

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Response from CHIBI AKIHABARA

HelloWe are sorry for this. Please feel free to visit our forum where we post messages concerning the delays of the figurines. Link: https://chibi-akihabara.com/fr/forums/9-prochaines-sortiesNous for explanations of delays. As far as the lack of information is concerned, we are working on it and we invite our customers to contact us if they have any questions which we will answer. Sincerely

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Aurélien M.

Published on 13/03/2022 à 20h15 following a purchase from 13/03/2022

Could you please add a search filter on figurine size, just below the one on price? That would be great, as I don't have much room at home, so when I search for figurines on your site, I'm interested in those that are ~20 cm maximum.

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Response from CHIBI AKIHABARA

HelloThank you for your order. I will forward your request to the appropriate department :)

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Kilian

Published on 09/03/2022 à 15h31 following a purchase from 05/03/2022

The service is perfect and so is the packaging, my weekly shonen jump was well protected by paper and plastic to fill the void in the box.

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Response from CHIBI AKIHABARA

HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars :)

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Jérémy C.

Published on 09/03/2022 à 13h22 following a purchase from 09/03/2022

fast delivery but some boxes were damaged which is a pity

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Response from CHIBI AKIHABARA

HelloWe apologize for the inconvenience. We will be more careful next time.

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Coupae

Published on 08/03/2022 à 14h24 following a purchase from 08/03/2022

good products. fast delivery super cool

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Response from CHIBI AKIHABARA

HelloThank you very much for your feedback. Don't hesitate to tell us what we need to improve to get the 5 stars :)

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Quentin G.

Published on 07/03/2022 à 18h31 following a purchase from 07/03/2022

Very good but little information on the progress of the parcel

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Response from CHIBI AKIHABARA

Hello. Can you be more precise? Did you not receive the information emails concerning the processing of your order?

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Alyssa C.

Published on 06/03/2022 à 15h58 following a purchase from 06/03/2022

The figurine is beautiful and well worth the money.

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Response from CHIBI AKIHABARA

HelloThank you

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Sindy D.

Published on 05/03/2022 à 22h16 following a purchase from 22/02/2022

I bought a new figurine and received it with defects/stains, I'm quite disappointed.

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Response from CHIBI AKIHABARA

HelloDon't hesitate to contact the after-sales service if you haven't already done so and send photos showing the various faults.

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Priscillia P.

Published on 03/03/2022 à 18h11 following a purchase from 03/03/2022

Superb quality product with a slight downside in terms of waiting time.

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Response from CHIBI AKIHABARA

HelloThank you for your feedback. If you wish, we have posted a message on our forum explaining the various reasons for the delay by our suppliers, which is not our fault and which also penalizes us.Link: https://chibi-akihabara.com/fr/forums/topic/20-en-attente-de-livraison-fournisseur.html

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Gregory L.

Published on 03/03/2022 à 13h57 following a purchase from 03/03/2022

Bonjour Frankly very well except the cardboard protection of delivery was in an appalling

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Response from CHIBI AKIHABARA

HelloWe're sorry for the inconvenience. Please send photos to our customer service department.

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Client

Published on 03/03/2022 à 11h49 following a purchase from 03/03/2022

I didn't hear from the carrier when my order arrived and it was hard to check the status of my order, especially since it was a pre-order. I was worried (I'm new to the site) so I took off a point. But otherwise, everything was perfect! It arrived pretty quickly and everything :) I'd recommend the site!

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Response from CHIBI AKIHABARA

Thank you for your order. In your customer area you have all the different statuses concerning your order. You will also receive informative emails as they come in, as well as an email from La Poste giving you a delivery date. If you have any questions, we remain available via customer service or on our various social networks to answer our customers' questions and concerns.

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Christelle D.

Published on 28/02/2022 à 17h43 following a purchase from 28/02/2022

Damaged cardboard box wet because a bottle was lying closed but leaked.

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Response from CHIBI AKIHABARA

HelloWe're sorry for the inconvenience. Please do not hesitate to contact customer service if you have not already done so. Sincerely

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Emilien M.

Published on 27/02/2022 à 15h56 following a purchase from 27/02/2022

Too long to arrive coli in poor condition and paint defects on the figurine can do better

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Response from CHIBI AKIHABARA

HelloWe apologize for the inconvenience. Concerning the delay, we have no control over our supplier who has been accumulating delays since the health crisis. We have posted a message on our forum to warn customers. Concerning the defects of the figurine, you have the possibility of sending us the photographs showing the defects and to ask for a replacement of product OR you have the possibility of sending us back the product (in its original cartons) and to ask for the refunding if you are not satisfied. We remain at your disposal.

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Titi94

Published on 22/02/2022 à 22h41 following a purchase from 22/02/2022

I placed a pre-order and the figurine arrived after 5 months, more than one of which was late. The figurine itself is perfect. However, the support to hold it is very crooked. As a result, it tilts a lot and sometimes falls for no reason.

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Response from CHIBI AKIHABARA

HelloWe are sorry that you are not satisfied with your order. Please note that we are dependent on our suppliers and that product delays are not our fault. An article was posted on our forum explaining the delivery delays. No matter how hard we try to contact our suppliers, we cannot send packages with nothing in them simply to respect the dates, which are only indicative. You have the option of returning it to us (at your expense and in its original boxes) and requesting a refund, bearing in mind that we are resellers and not manufacturers. We have no control over the products leaving the factory. Defects on the figurine are not our fault and are sadly common on Banpresto/Bandai Spirits products.

Customer reviews of CHIBI AKIHABARA

Summary of reviews

Reviews 3 and 4 stars