The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
I ordered a figurine on 5/03/2023 and received it on 8/03/2023. Packaging intact. This figurine was a birthday present for my daughter, who only returned from Spain a month later. The figurine was finally discovered on 9/04 but what a disappointment...one arm is broken, there's a defect in the cape and the toupet on the hat doesn't fit on the hat. Claim made on 10/04 but no reply. We'd like to know how to send her back and get a new figurine in good condition. I'm disappointed by the site's lack of responsiveness.
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Response from CHIBI AKIHABARA
Hello,We're very sorry to hear that your figurine arrived broken.After reviewing your SAV ticket, we can confirm that customer service replied to you on 11/04.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.We therefore invite you to read the last message that customer service sent you and thus be able to help you solve this problem. We hope to hear from you soon, and wish you a pleasant day.
G
Guillaume
Rating: 5 out of 5
following a purchase from 04/04/2023
Despite a problem with my order due to the delivery company, chibi akibara solved the problem quickly and returned my order to me very quickly.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :D Our customer service does its best to help you and will always be at your disposal if needed :)Wishing you a nice day & see you soon on our site!
J
Jean-Baptiste
Rating: 5 out of 5
following a purchase from 18/12/2022
Fast delivery with careful product packaging. The figurines arrived in perfect condition. I recommend Chibi Akihabara.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you an excellent day & see you soon on our site!
A
Amandine
Rating: 5 out of 5
following a purchase from 03/04/2023
Very fast delivery and the quality of the product is magnificent.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
E
Enzo
Rating: 5 out of 5
following a purchase from 02/04/2023
Fast delivery after pre-coordination and arrival of the figurines on the premises. Carton impeccable and super secure.but on the other hand MHA figurine carton for 2 One Piece figurines is funny, but bravo for the ecology ????
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :D Have a nice day & see you soon on our website!
N
Nicolas P.
Rating: 5 out of 5
following a purchase from 02/04/2023
Perfect !!!!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
C
Cgeorgy
Rating: 5 out of 5
following a purchase from 02/04/2023
Delivered smoothly, parcel in good condition and arrived ahead of schedule.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! We are delighted to hear that you are satisfied! :DBalive day & see you soon!
B
BRUNO
Rating: 5 out of 5
following a purchase from 02/04/2023
2 nd order at Chibi akihabara, serious company.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your loyalty! :DV Wishing you a pleasant day & see you soon on our site!
D
Daniel
Rating: 5 out of 5
following a purchase from 02/04/2023
and the quality is top-notch!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day :)
M
Mouton
Rating: 5 out of 5
following a purchase from 30/03/2023
Delayed as I am, I'm always at the last minute when it comes to giving gifts, including figurines. On my 2 orders, Chibi-Akihabara met their stated deadlines, with compliant products and even a loyalty points system. Keep up the good work!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders in our store! Thank you for your feedback! :DN Our team will always do its utmost to ensure that your orders are dispatched as quickly as possible! ^^Happy day to you & see you soon on Chibi!
J
John L.
Rating: 5 out of 5
following a purchase from 30/03/2023
Products arrived safely. Good quality. I will order here again.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site & have a nice day!
J
Jerome B.
Rating: 5 out of 5
following a purchase from 19/03/2023
I have never had any problems with the site, quality figurines sent quickly and securely. I recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your loyalty! :DV Wishing you a pleasant day & see you soon on our site!
N
Nathan H.
Rating: 5 out of 5
following a purchase from 27/03/2023
Affordable price, extremely fast shipping, and the product arrived in perfect condition thanks to the packaging.
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
M
Mathieu L.
Rating: 5 out of 5
following a purchase from 27/03/2023
Very nice product, true to the description, quality, it arrived in just one week. For an enthusiast like me, it's worth it, I recommend it!
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DNWe will do our best to make sure that your order is delivered as soon as possible ^^Wishing you a pleasant day & see you soon on our site!
J
Jeremy.z
Rating: 5 out of 5
following a purchase from 09/03/2023
Sends are always respected in date is very well protected
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBalive day & see you soon at Chibi!
M
Marion M.
Rating: 5 out of 5
following a purchase from 20/03/2023
Fast delivery, order placed on Saturday evening, received on Tuesday morning
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :D Wishing you a pleasant day & see you soon!
M
Marlène B.
Rating: 5 out of 5
following a purchase from 17/03/2023
Well packaged items and fast shipping!
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site & have a nice day!
M
Mme G.
Rating: 3 out of 5
following a purchase from 16/03/2023
I'm very satisfied with my purchase but a little less by the very long delay in receiving it; item bought at the beginning of December and received in March. I know that Chibi Akihabara is not responsible for this, but I had to call to get an update. I would have appreciated being kept informed.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) We are sorry for the delay, unfortunately, as you have indicated, we have no control over our suppliers' delivery times. The date indicated on pre-orders is for information only and can be changed at any time by the supplier. We're aware of the point you've made in your review, which is why we've been working on a tool to keep our customers informed at all times of the release date of their pre-orders :) From now on, you can consult the provisional release date of your pre-orders directly in our new "Your Pre-orders" tab in your customer area. What's more, an e-mail will soon be sent to you when the date of a product is postponed, so you'll always be informed. Of course, if you have any questions, our customer service team is always on hand to answer them ;)Have a nice day & see you soon!
F
Fabien S.
Rating: 5 out of 5
following a purchase from 23/03/2023
No worries, delivery on time, figurines true to description and photos.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DV Wishing you a nice day & see you soon!
M
Mathieu B.
Rating: 5 out of 5
following a purchase from 15/03/2023
Always very satisfied, I recommend it with my eyes closed.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your loyalty! :DV Wishing you a pleasant day & see you soon on our site!
F
FREDDY
Rating: 5 out of 5
following a purchase from 14/03/2023
Very fast processing and dispatch of my order, careful packaging and the possibility of using a relay point to pick up my parcel was top-notch. To recommend+++
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
H
Hortense A.
Rating: 5 out of 5
following a purchase from 20/03/2023
Extremely responsive and available customer service! I had pre-ordered a figurine of Gore Magala from Monster Hunter which arrived very quickly after the announcement of the arrival (3/4 days) and it is in perfect condition! Thank you so much!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your review of your order, and your experience with our customer service! :DNWe do our best to help you as much as we can, so don't hesitate to contact us, as you did :)Wishing you a nice day & see you soon on our site!
M
Mathieu H.
Rating: 5 out of 5
following a purchase from 20/03/2023
on time delivery product arrive in good condition and well protected I recommend.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
X
Xavier
Rating: 5 out of 5
following a purchase from 14/03/2023
Perfect. Fast and careful shipment. Very satisfied!!!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you very much for your feedback! :DBalive day & see you soon!
W
William C.
Rating: 5 out of 5
following a purchase from 16/03/2023
bienbienbien
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
B
Benjamin
Rating: 5 out of 5
following a purchase from 15/03/2023
Very efficient service
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review of our store! See you soon on our site! Have a nice day.
U
Utilisatrice
Rating: 3 out of 5
following a purchase from 09/03/2023
Nice gift with two drawbacks: the expression of the eyes is less tender than on the photos and the protective plastic on which it rests was broken. A shame for a gift. Otherwise a nice collector's item.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine has defects. If you wish, we can offer you an exchange, but for this, we would be grateful if you could send a message to our customer service department with photos showing the defects you have noticed: https://chibi-akihabara.com/support/nouveau-ticketIl It can happen that figurines have manufacturing defects, so please do not hesitate to contact us when this is the case, we can always do something for you :)Looking forward to hearing from you,Wishing you a good day.
E
Elodie G.
Rating: 5 out of 5
following a purchase from 17/03/2023
Lots of choice, fast shipping, quality figurines, a real must!
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your opinion about our store! :DV Wishing you a pleasant day & see you soon!
C
Client
Rating: 5 out of 5
following a purchase from 05/03/2023
The figurine was received on time and perfectly packaged. The price is right too (a little cheaper than some physical stores).
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! We are delighted to hear that you are satisfied! :DBalive day & see you soon! :)
P
Pichkotte
Rating: 5 out of 5
following a purchase from 05/03/2023
Wonderful article, I love it!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBalive day & see you soon!
A
Audrey M.
Rating: 5 out of 5
following a purchase from 28/02/2023
Personally very satisfied, I had several orders, one of which was early and they agreed to send me the dispo with my other order without charging me extra postage. I've already ordered from them three times, the first two nickel deliveries and the last one I'll let you know when I've received since they're precos.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience & for your loyalty! We're delighted to hear you're satisfied! :D For your pre-orders, don't hesitate to contact customer service if you need more information about them. :)Have a nice day & see you soon!
L
LeviiaZz
Rating: 5 out of 5
following a purchase from 14/03/2023
very good delivery: extremely fast, very well packaged and good order tracking! I recommend this professional site
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
V
Vexeed
Rating: 5 out of 5
following a purchase from 28/02/2023
Very good experience
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day.
D
David D.
Rating: 3 out of 5
following a purchase from 10/03/2023
Did not warn when a product was unavailable. Waited 3 months for product. Otherwise, good figurines. Also prices can be more expensive than other sites.
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Response from CHIBI AKIHABARA
Hello,We are sorry that you are not fully satisfied with our services. The figurine you pre-ordered is still in "awaiting supplier delivery" status, and this is indicated on the relevant product sheet directly on our site. So it's not "unavailable", it just hasn't arrived at our premises yet :)We understand the impatience our customers can feel when a product isn't out yet, which is why we offer solutions when the wait becomes too long for you :) Don't hesitate to contact customer service, as you did. :DV Wishing you a good day.
S
Steve
Rating: 5 out of 5
following a purchase from 09/03/2023
Fast efficient more than satisfactory very courteous thank you again
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback about your order, and your experience with our customer service! :DV Wishing you a pleasant day & see you soon on our site!
S
Sébastien J.
Rating: 5 out of 5
following a purchase from 10/03/2023
After several hesitations given the price I wanted to invest, I decided to go for it and ordered. The order was quickly processed, and I received a box in which all the items were very well packed. The products were in perfect condition, and just as I'd imagined they'd be (well, that's just my impression :)). So it was a very pleasant purchase, and the next ones will be very serene! A very good site that I've recommended to others.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! We are delighted to hear that you are satisfied with this first order! :) Thank you also for your recommendation! :DV Wishing you a nice day & see you soon!
L
Laurent R.
Rating: 5 out of 5
following a purchase from 19/02/2023
Superb figurine. Fast shipping. Top??
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Wishing you a nice day :)
M
Maëlys P.
Rating: 5 out of 5
following a purchase from 05/03/2023
Everything is perfect! Fast delivery and very good packaging, I recommend without hesitation ????
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
P
Pierre M.
Rating: 5 out of 5
following a purchase from 14/03/2023
Fast, well-protected parcel and nice site with lots of references :)
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order & your experience on our site! Thank you for your feedback! :DBalive day & see you soon!
J
Jérémy L.
Rating: 5 out of 5
following a purchase from 13/03/2023
Serious store, wide choice and fast delivery.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our store! :DV Wishing you a pleasant day & see you soon!
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