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T
Rating: 3 out of 5
well-packaged package but no tracking information
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Customer reviews of CHIBI AKIHABARA
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 958 published reviews
Summary of reviews
The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
3 star reviews
Reset filtersB
Rating: 3 out of 5
The figurines were not well protected enough in the box, bubble wrap on 180° is not enough. It needs to be placed all around underneath and above if possible. As a result, the boxes arrived crushed. Fortunately, the figurines are fine... When you choose to pay more to be delivered cleanly against signature, it would be nice not to be stuck all day waiting only to end up going to a pickup point... So yes, it's not your fault if DPD didn't do the job but having the option to choose might be better.. I still want to point out that the previous shipping team did well to end on a positive note.
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C
Rating: 3 out of 5
I had to cancel the order for the first time because it was taking too long.. the figurine was supposed to arrive at the end of December 2024 and by the end of March 2025 still nothing, so I made the decision to cancel because it wasn't going to arrive in time for a birthday (it was a gift). I am well aware that it's not Chibi Akihabara's fault but the supplier's. But it's still very annoying ^^'
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Response from CHIBI AKIHABARA
Hello,
L
Rating: 3 out of 5
One of the flames decorating the Sukuna figurine was broken. This must have happened during transport. It was easily glued back together, but as it was a gift, it was a bit of a shame.
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Response from CHIBI AKIHABARA
Hello,
Thank you for your feedback! When this kind of problem occurs, it's essential to contact us before any intervention, as an exchange may be possible, but only if the figurine remains in the condition in which you found it. Unfortunately, this is no longer possible now that you've glued it back together...
Don't hesitate to come back to us if you have any questions or problems in the future, we'll be more than happy to help!
Have a nice day!
Thank you for your feedback! When this kind of problem occurs, it's essential to contact us before any intervention, as an exchange may be possible, but only if the figurine remains in the condition in which you found it. Unfortunately, this is no longer possible now that you've glued it back together...
Don't hesitate to come back to us if you have any questions or problems in the future, we'll be more than happy to help!
Have a nice day!
F
Rating: 3 out of 5
CHIBI AKIHABARA met the deadline and the package was well packed. Contents as advertised. However, the DPD France carrier, who was supposed to make a home delivery, didn't bother to drop by and went straight to the nearest post office to drop off the parcel. This is a deplorable attitude on the part of the carrier and I am very disappointed.
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Response from CHIBI AKIHABARA
Thank you for your positive feedback on our service and products. We are delighted that the parcel was well packed and conformed to your expectations. :)
Regarding your experience with DPD France, we completely understand your frustration. However, as this directly concerns their service, we invite you to contact their customer service department to report this anomaly. This will enable them to improve their service and prevent this type of situation from recurring.
Please do not hesitate to contact us should you have any further questions.
Have a nice day and see you soon :)
Regarding your experience with DPD France, we completely understand your frustration. However, as this directly concerns their service, we invite you to contact their customer service department to report this anomaly. This will enable them to improve their service and prevent this type of situation from recurring.
Please do not hesitate to contact us should you have any further questions.
Have a nice day and see you soon :)
L
Rating: 3 out of 5
it arrived quickly but I would have liked to have a figurine but tampis
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Response from CHIBI AKIHABARA
Hello,
Thank you for your message! You've participated in an Ichiban Kuji lottery, and as with all lotteries, it's a game of chance where you win something no matter what. Unfortunately, this time our colleague wasn't lucky enough to get you a figurine.
But who knows? Maybe next time, luck will be on your side, and you'll walk away with the jackpot! In any case, we hope you had fun trying your luck in this lottery! ^^
We'll keep our fingers crossed for you next time! 🤞
Have a nice day,
Best regards,
Thank you for your message! You've participated in an Ichiban Kuji lottery, and as with all lotteries, it's a game of chance where you win something no matter what. Unfortunately, this time our colleague wasn't lucky enough to get you a figurine.
But who knows? Maybe next time, luck will be on your side, and you'll walk away with the jackpot! In any case, we hope you had fun trying your luck in this lottery! ^^
We'll keep our fingers crossed for you next time! 🤞
Have a nice day,
Best regards,
L
Rating: 3 out of 5
I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.
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Response from CHIBI AKIHABARA
Hello,
Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).
We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.
We hope that, despite the wait, you are satisfied with the product you have received!
Thank you for your patience and understanding.
Have a nice day,
Best regards,
Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).
We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.
We hope that, despite the wait, you are satisfied with the product you have received!
Thank you for your patience and understanding.
Have a nice day,
Best regards,
P
Rating: 3 out of 5
Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your feedback. We're sorry to hear that the box and carton of your figurine arrived damaged. We have tried to contact you to get more details and find a solution, but we have not yet received a reply to our last email.We invite you to check your emails and reply to us as soon as possible so that we can solve this problem together. Have a nice day & see you soon on Chibi Akihabara!
M
Rating: 3 out of 5
plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We are delighted that you are satisfied with the price and the conformity of the figurine, as well as with the respect of the initial deadlines. However, we regret the inconveniences encountered during delivery: - Protection of the box: We do our utmost to ensure optimal protection of packages. It is disappointing that the box was damaged, and we will take your comments into account to improve our packaging - Delivery address: Concerning the choice of the relay point, we would like to point out that it is DPD who manages the routing of parcels. If the relay point you have selected is full, DPD can redirect your parcel to another relay point nearby. Unfortunately, we have no control over this process. If you have any complaints about the delivery address, we recommend that you contact DPD directly: Notifications of changes to delivery dates are sent by DPD. We have no influence on their communication system. We encourage you to report these problems directly to DPD to avoid similar incidents in the future.For future orders, you may wish to consider using Colissimo if you prefer another delivery method.^^Thank you for your understanding and feedback. We look forward to serving you better in the future.Have a nice day & see you soon on Chibi Akihabara!
M
Rating: 3 out of 5
First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. We are delighted that you like the figurine. Concerning the delivery problems, we understand your frustration. Unfortunately, we have no control over the actions of the carriers after the packages have been sent. We invite you to report any problems directly to DPD so that they can improve their service in your area. To avoid these inconveniences in the future, you can also choose La Poste as the carrier for your next order :) We hope your next experience is trouble-free! Have a nice day & see you soon!
T
Rating: 3 out of 5
I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We fully understand the frustration that these pre-order delays can cause, as well as the exceptional refund times, and sincerely apologize for any stress this may have caused.Oniri's liquidation and Taka Corp Studio's move to Plastoy did indeed cause unforeseen delays in our refund processes. Nevertheless, we are delighted that your refund has been finalized and thank you for your patience throughout this period. We are constantly working to improve our service to avoid such inconveniences in the future. We hope you will give us another chance with your future orders! Have a nice day.
M
Rating: 3 out of 5
My pre-order was forgotten without apology, but quickly made up for anyway.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us. We would like to clarify that there was no oversight regarding your pre-order. In fact, the figurine arrived at our premises on FRIDAY MARCH 15. When you contacted our customer service department, we informed you on the same day that your order would be dispatched on the following Monday, as there are no weekend dispatches and the carrier had already made its stopover.It's important to stress that when we receive new arrivals, we first process the products before dispatching all pre-orders as soon as possible, which can take some time depending on the quantity of goods received. As a result, your order was dispatched on MONDAY MARCH 18 as per your message and as we had mentioned to you, and we apologize for any confusion or concern this may have caused. Your satisfaction is our priority, and we thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. Have a nice day & see you soon on Chibi Akihabara!
I
Rating: 3 out of 5
Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.
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Response from CHIBI AKIHABARA
Hello,We understand your frustration with the extended wait for your pre-order due to supplier and manufacturer release delays. We share your concern and do our best to fulfill orders on time. Unfortunately, we are limited by our suppliers' delays. We appreciate your understanding and remain at your disposal for any further questions.Have a nice day :)
B
Rating: 3 out of 5
I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for your comment and we are delighted that the Yuji Itadori figurine met your expectations in terms of quality and price. However, we sincerely regret that the box was damaged in transit due to insufficient packaging. As stated on our website, it is essential to always make a reservation when a parcel arrives damaged in order to resolve any transport-related issues if this is the case.We take your feedback on board and are committed to improving our protection procedures to avoid such incidents in the future. We value your feedback, and hope to have the opportunity to regain your full satisfaction with future purchases.Have a good day and see you soon on Chibi Akihabara.
B
Rating: 3 out of 5
It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.
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Response from CHIBI AKIHABARA
As you know, the dates indicated are only provisional, they are given by the suppliers and are not always respected. This is due to various reasons: transport problems, economic problems, production delays by the manufacturer...etc. We are well aware that our customers may have to wait a long time for their orders, and it is very important to us that orders are fulfilled on time. However, we are unfortunately powerless against delays from our suppliers and sometimes even manufacturers. Good day to you all.
M
Rating: 3 out of 5
I received damaged boxes and paint defects on all my figurines... but apart from these inconveniences, the boxes were not overly protected apart from air "cushions" to fill the void.
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Response from CHIBI AKIHABARA
Hello,We are very sorry for these defects.please open an after-sales ticket on our website so that our customer service can take care of you.an e-mail was sent to you on 05/02 and we have not heard back from you.Thank you very much,Sincerely.
M
Rating: 3 out of 5
The 3 stars correspond to the lack of protection in the parcels. I ordered 22 figurines, which arrived with a few air bubbles here and there, but no real protection. The box had 4 holes made during transport and some boxes suffered from the lack of bubble wrap for example. Apart from that, everything was perfect and I recommend it.
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Response from CHIBI AKIHABARA
Hello,First of all, we're sorry to hear that the boxes of your products arrived damaged.We've taken note of your opinion and we'll do what's necessary to improve the packaging of the products in our parcels.Thank you all the same for your recommendation.Good day to you.
J
Rating: 3 out of 5
I ordered for the sales and some of the packaging was damaged or even open. Otherwise the discounts were interesting and the shipping fast.
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Response from CHIBI AKIHABARA
Hello,We are very sorry for this inconvenience. Packages can sometimes suffer shocks during transport, and we try to do our utmost to protect the boxes. Regarding the fact that you think the boxes have been opened, have you contacted customer service and sent photos to discuss the situation? We do not open the boxes, as the product would lose its value, but our customer service team is at your disposal. Best regards.
H
Rating: 3 out of 5
parcel arrived a day late and badly protected so one of the boxes was badly damaged and 4 others were partially damaged
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Response from CHIBI AKIHABARA
Hello,We're very sorry for the inconvenience. Have you contacted our customer service department to report this problem and attach photos? Do not hesitate to open a ticket via our after-sales system, available on our website. Sincerely
E
Rating: 3 out of 5
Order conforms to what I ordered but I got a figurine as a gift where the support is broken. Otherwise well packaged and protected.
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Response from CHIBI AKIHABARA
Hello,Following our email exchanges, we were able to clarify the situation. Thank you very much for your help! :)The problem came from a product that was offered, and as we explained to our customer, don't hesitate to contact us to let us know that one of the products has a defect (even if it's offered), our priority is that our customers have products in good condition and not broken or otherwise.Thank you again for your understanding and your feedback,Have a nice day & see you soon!
L
Rating: 3 out of 5
I wanted to order for a friend and send it directly to her, but it was impossible to send it in her name. I ordered without being logged in, using someone else's email address to send in her name. You could change the delivery address but not the name. What's more, I don't understand why it was pre-ordered, but we saw it earlier, so much the better, but it doesn't look professional. Fortunately, the figurine arrived in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review & for your purchase :)When you make a purchase on our site (with a guest account) for someone else with another name, simply contact our customer service so that they can make the changes for shipping.After checking, we unfortunately found no message from you indicating a desire for a change or otherwise. If you were having trouble ordering from our site because it was your first time, please don't hesitate to contact us. We'd be happy to help you - our customer service team is there for you! Concerning pre-orders, these have provisional dates announced by our suppliers, but this doesn't mean that the products can't arrive earlier or later, we have no control over this. As soon as we receive the products, they are dispatched directly, so as not to keep our customers waiting any longer ^^ Hoping to have been able to give you some answers,Wishing you a nice day,Sincerely.
L
Rating: 3 out of 5
The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.When this happens, our customer service is there to help you, and please do not hesitate to contact us :)Wishing you a good day, Sincerely.
X
Rating: 3 out of 5
The price is too high for the quality.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. Although we try to maintain very competitive prices throughout our store, in your case, the price indicated for these figurines is the manufacturer's recommended price. What's more, you have benefited from a pack, which is less expensive than if you had bought these two figurines separately. Have a nice day :)
F
Rating: 3 out of 5
Lack of information on pre-order tracking. Quality shipment, well protected
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience of your order with us.Please let us know what we can do to improve the tracking of pre-orders by sending us an email at [email protected] ^^We remind you that you can see the projected release dates of products directly in your customer area, and that an email is sent if the product is delayed. Wishing you a pleasant day.
A
Rating: 3 out of 5
On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.
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Response from CHIBI AKIHABARA
Hello,We're sorry that the DPD delivery driver didn't give you your parcel on time. Unfortunately, from the moment the parcel is given to the carrier, we no longer have control over their actions.For future occasions, we invite you to choose another carrier such as Colissimo, but also to report to DPD what happened with your parcel so that it doesn't happen again.Good day to you.
M
Rating: 3 out of 5
Half-opened parcel. Fortunately, nothing was missing and everything inside was well protected.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your parcel arrived in this condition, but we're reassured that nothing is missing! Unfortunately, this is not our fault, as we have no control over the actions of the carriers. When this happens, we advise you to make a reservation with the deliverer, and even contact their services to report the problem encountered.wishing you a good day.
N
Rating: 3 out of 5
Product conforms, but the waiting time is extremely long, even though the "Itachi Dioramatic" figurine has been available since June in certain specialized stores such as manga story in Paris. And the figurine had been pre-ordered since the end of February for delivery at the beginning of August. What's more, the figurine's box was damaged because there's large bubble wrap on one part but not all around the figurine's box in the carton, so with the carrier(s) there's bound to be a lot of damage - in short, I was disappointed with the waiting time and the packaging of the box.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback. First of all, unfortunately we don't all have the same suppliers, and some may have them sooner than others (with imports, for example). In addition, our supplier had decided to deliver the figurine in two shipments, and we're taking note of this and will improve on it. When this happens, don't hesitate to contact our customer service and send us photos.wishing you a good day! :)
T
Rating: 3 out of 5
I removed 2* because of the DPD delivery. I asked for home delivery and was at home waiting for the parcel. The delivery man didn't come and dropped the parcel off at the point relais. Imagine if I didn't have a car... Otherwise for the site Chibi is very good, ordered on 20/07 received on 22/07, it's great. Can't wait to place another order. It would be great if I could change the delivery service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! Unfortunately, we have no control over the decisions and behaviour of the delivery services we work with. For the next time, we advise you to choose Colissimo if DPD does not suit you :)Have a nice day & see you soon on our site!
F
Rating: 3 out of 5
Carton damaged during travel. The figurine's box was badly damaged, even torn, but fortunately the parts were intact.
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Response from CHIBI AKIHABARA
Hello,Our customer service department has sent you an e-mail dated 11/07 in order to obtain more information on what you have indicated in your review.If you have encountered a problem with the delivery, you can contact our customer service department as indicated on our truspilot page. Our after-sales service remains at your disposal.
R
Rating: 3 out of 5
I received my figurine slightly damaged on the front and it had a manufacturing defect on the back.I tried several times to make a support ticket on the site to make a claim but it was unfortunately impossible for an unknown reason.It's been nearly 3 weeks since I received my figurine but I still haven't been able to inform the site that I had a problem, I'm very disappointed... Apart from the above-mentioned defects the figurine is very beautiful and of good quality... I would have hoped for a gesture for my next order... Sincerely.
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Response from CHIBI AKIHABARA
Hello,We have notified our Customer Service team, who sent you an e-mail yesterday morning to get more details and also to see what can be done about your figurine. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not possible otherwise. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not otherwise possible. We look forward to hearing from you.
M
Rating: 3 out of 5
I ordered a figurine on 5/03/2023 and received it on 8/03/2023. Packaging intact. This figurine was a birthday present for my daughter, who only returned from Spain a month later. The figurine was finally discovered on 9/04 but what a disappointment...one arm is broken, there's a defect in the cape and the toupet on the hat doesn't fit on the hat. Claim made on 10/04 but no reply. We'd like to know how to send her back and get a new figurine in good condition. I'm disappointed by the site's lack of responsiveness.
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Response from CHIBI AKIHABARA
Hello,We're very sorry to hear that your figurine arrived broken.After reviewing your SAV ticket, we can confirm that customer service replied to you on 11/04.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.We therefore invite you to read the last message that customer service sent you and thus be able to help you solve this problem. We hope to hear from you soon, and wish you a pleasant day.
M
Rating: 3 out of 5
I'm very satisfied with my purchase but a little less by the very long delay in receiving it; item bought at the beginning of December and received in March. I know that Chibi Akihabara is not responsible for this, but I had to call to get an update. I would have appreciated being kept informed.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) We are sorry for the delay, unfortunately, as you have indicated, we have no control over our suppliers' delivery times. The date indicated on pre-orders is for information only and can be changed at any time by the supplier. We're aware of the point you've made in your review, which is why we've been working on a tool to keep our customers informed at all times of the release date of their pre-orders :) From now on, you can consult the provisional release date of your pre-orders directly in our new "Your Pre-orders" tab in your customer area. What's more, an e-mail will soon be sent to you when the date of a product is postponed, so you'll always be informed. Of course, if you have any questions, our customer service team is always on hand to answer them ;)Have a nice day & see you soon!
U
Rating: 3 out of 5
Nice gift with two drawbacks: the expression of the eyes is less tender than on the photos and the protective plastic on which it rests was broken. A shame for a gift. Otherwise a nice collector's item.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine has defects. If you wish, we can offer you an exchange, but for this, we would be grateful if you could send a message to our customer service department with photos showing the defects you have noticed: https://chibi-akihabara.com/support/nouveau-ticketIl It can happen that figurines have manufacturing defects, so please do not hesitate to contact us when this is the case, we can always do something for you :)Looking forward to hearing from you,Wishing you a good day.
D
Rating: 3 out of 5
Did not warn when a product was unavailable. Waited 3 months for product. Otherwise, good figurines. Also prices can be more expensive than other sites.
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Response from CHIBI AKIHABARA
Hello,We are sorry that you are not fully satisfied with our services. The figurine you pre-ordered is still in "awaiting supplier delivery" status, and this is indicated on the relevant product sheet directly on our site. So it's not "unavailable", it just hasn't arrived at our premises yet :)We understand the impatience our customers can feel when a product isn't out yet, which is why we offer solutions when the wait becomes too long for you :) Don't hesitate to contact customer service, as you did. :DV Wishing you a good day.
M
Rating: 3 out of 5
the DPD driver didn't give me the parcel personally against signature and security code as planned but apart from that rout went well so nothing else to report.
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Response from CHIBI AKIHABARA
Hello,We are sorry for the inconvenience. We will pass on the information to DPD, and we invite you to do the same on your side. It's a pity that the carrier's actions penalize us, as they are unfortunately beyond our control... Wishing you a good day.
E
Rating: 3 out of 5
A rather interesting catalog, just a little (very) annoyed that my order took over 2 months to arrive, basically it was a gift for Christmas....
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Response from CHIBI AKIHABARA
Hello,We are very sorry that this experience did not meet your expectations.this product, as you know, was on pre-order and its release was delayed by our supplier. Please accept our apologies for our supplier's delay.
T
Rating: 3 out of 5
I'm taking away 2 stars for the fact that I ordered several things, including 2 predefined baskets that I'm very fond of, even if there's a note saying if not in stock replaced but replaced on 17products 14products for a single basket I find this limited, why put a list. Then in the replacement it is not even logical, replaced the salted elements by sweetened I had literally 1seul element salted, moreover not even directly edible because they are broths of cubes and it is exactly the same situation for my 2 basket. Very above the baskets I think above a certain number of replacement of element of the basket we should be warned to know if we continue the purchase. I don't take into account the expected delivery time of 2 days to finally have my product 12 days later but this is excusable because it's a busy period so no worries. The packaging was correct, there was no problem with the figurines I ordered, no broken parts. I think that my situation is justifiable in relation to the fact that it was the holidays and maybe outside the holidays baskets are good, but on top anyway. I'm leaving 3 stars because I think it's rare to find a reliable French site and my problem isn't one of reliability.
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Response from CHIBI AKIHABARA
Hello,We're sorry to hear that you weren't satisfied with the Chibi Sweet Boxes. Indeed, these boxes are composed with the available stock, and at the end of the year we had many products of the grocery in rupture, please excuse us. Be reassured, we took well into account your remarks and we will transmit your message to our person in charge to find a solution on this subject. Wishing you a pleasant day.
I
Rating: 3 out of 5
Two orders paid for in advance and postponed several times, with delays in delivery.
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Response from CHIBI AKIHABARA
Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict their delays if any...
B
Rating: 3 out of 5
Good site very fast shipping.r.a.s.En revanche figurine dbz mal collé au niveau des cheveux....en temps que collectionneurs je suis déçu de la qualité. mais pas la faute de chibi mais du fabriquant .après pour une figurine à 80 euros .elle et inexposable car très très ugly donc 80euro de perdu
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & understanding! Indeed, the figurines may have manufacturing defects that are beyond our control. Wishing you a pleasant day.
S
Rating: 3 out of 5
Sweet box sent haphazardly in a cardboard boxNot even a word or a wrappingCorrect products without more
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Response from CHIBI AKIHABARA
Hello,We are sorry that this experience did not meet your expectations. As indicated in the Chibi Sweet Box description, the products are not currently shipped in a box with our site's logo. Wishing you a pleasant day.