Customer reviews of CHIBI AKIHABARA

Fast delivery and top figurines. On the other hand disappointed I did not get the gifts because one of the products ordered was out of stock not very business knowing that when I ordered it was in stock ... too bad I could have put 5 stars

Delivery was good and fast, however the end of year gift was very badly indicated and I was not able to take advantage of it despite an order of almost 400. Something should be done for future buyers.

a little difficult to use the site at first but now I'm used to it

Statue in very good condition, but arrived almost a year after having pre-ordered it.

The store received my pre-order after all the other stores I had already done business with, so my gift arrived too late, disappointment.

Very disappointed because of the total lack of communication. The most important thing is to warn us if a problem arises with the suppliers, which is the least we can do.

Good product, fast shipping... but frequent supplier delays! Boxes arrive slightly damaged with little protection.

Mixed experience, the products were received but months late. Delay related to the supplier, but the follow-up and information given by the seller was average.

I've placed several orders with them in the past, all of which went well, but my last one was a bit more complicated, as a product had been awaiting delivery from the supplier for months, with no indication of how long it would take.After almost a year's delay on my order, and several messages to the store trying to get more information or to unblock my order, I had to insist a lot (I had to wait several weeks for my request to go through) before they finally gave me some information. The lady at the after-sales service (very kind and competent) told me on the phone that she thought the supplier was taking them for a ride and would never deliver the product in question, but if that's the case, I find it incomprehensible that they don't contact the customers concerned to keep them informed, or at the very least post this information on the site's forum. This way, the people concerned can cancel their product if they wish. But here it's up to each customer to insist on being told that their order will never arrive if the product is not cancelled, so I had to cancel the product for my order to be released. Overall, if there are no unforeseen product availability problems, the store manages very well. This experience won't stop me from recommending them, but you should be aware that sometimes you have to be persistent to get information about your orders.

Pre-ordered figurine, received several months later. In a strange way, it was wrapped in bubble wrap (the figurine in the box) it was very badly made with a defect on the head, I was offered a coupon for 10% off but I found it light all the same. I still don't know if it's an official figurine or not, at least it doesn't look like the photos, what a shame. It's the Raphaël figurine from the anime Moi quand je me réincarise en slime. We'll have to see what condition the figurine is in for a future purchase. But the "bubble wrap" packaging already tipped me off. For this reason, I can't recommend this site highly enough.

First time I've been disappointed with the store. Parcel received with no problem but the box of my figurine pushed in so it's that it was done at the time of the setting out of paperboard. Fortunately my figurine is fine, but I'm still disappointed and hope it's the last time this happens to me.

I was supposed to receive my order on the 18th, but I got it on the 21st. The carrier went past my house without even stopping to drop it off at a relay point, and the box was damaged.

I had paid for delivery with signature, and I found my parcel in front of the door! Generally speaking, I'm satisfied with my orders on chibi.

Usually I had a good experience with this site but unfortunately with my last order it was not the case, one of the boxes of my figurines was in bad condition, some bumps all over the box and some parts of the box were missing that I found in the package.

Packaging a little light and figurine box damaged but figurine intact otherwise fast delivery

Very good store, transport nothing to say except the packaging too light for me. It misses a part figurine of big size (60-90cm) see more. The surprise boxes are really not bad, good surprises are worth it. I recommend this store

One of my figurines was perfect, the other had a manufacturing defect, so it had to be fitted together. The parcel was well cared for and sent quickly.

The parcel arrived torn and open and was stuck back together with scotch tape.

Even if it's not chibi's fault, very little news or info on the preco. Ordered in May 2020 and never got any info either on site or in com. Otherwise ok service. Package intact.

I bought a new figurine and received it with defects/stains, I'm quite disappointed.

Damaged cardboard box wet because a bottle was lying closed but leaked.

Too long to arrive coli in poor condition and paint defects on the figurine can do better

I placed a pre-order and the figurine arrived after 5 months, more than one of which was late. The figurine itself is perfect. However, the support to hold it is very crooked. As a result, it tilts a lot and sometimes falls for no reason.

I ordered a figurine and ramune, but when I opened the package, the figurine's box was completely torn in the front and damaged on the top! I've left a message in "contact us" and still haven't had a reply... I wanted to keep the box because it's beautiful and I end up with a torn box that I won't be able to keep... I'm disappointed...

Delivery problem, currently waiting for 2 days

HelloTwo boxes were damaged in the package

The parcel arrived on the date announced so I am satisfied with the date. However the box is very damaged in two places (it is torn) and there are also traces of scratches on the box) it is a pity ...

Customer service is a little disappointing.

Hello, I did receive the boxes ....but in bulk in a ramshackle cardboard box, and some packages very damaged, no inventory ... so I had to do it myself and separate everything ... the letters in a separate box for each lot would probably have been more appreciableCordialement

The Gol D Roger figurine was damaged, one of the lightning bolts had fallen off, a pity for the price it cost.but otherwise I'm satisfied with my other figurines.

Attractive price, correct delivery, but really long shipping times if you're not in a hurry - and ok if not, look elsewhere.

A long wait for the Christmas period, but the site is quite complete.

Following my order for a Thanos figurine which was supposed on the product description to be the deluxe version I received the standard version I asked for an explanation I was told the deluxe version was more expensive and in the meantime they changed the product description as a result I would be ordering my figurines elsewhere from now on I think.

As soon as the order is taken into account, the shipment is fast but when there is a delay, no communication from you, it's up to me to ask you if it's normal.

Unfortunately, the figurine has many defects.