The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
Hello,Thank you for sharing your experience about your order with us.please let us know what we could improve to get 5 stars :DVwishing you a pleasant day
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AP
Rating: 4 out of 5
following a purchase from 06/05/2024
The product was originally scheduled for January, but I received an e-mail indicating that delivery had been postponed until April. In the end, it arrived at the beginning of May. This often happens with this store, but I don't mind waiting (however, I'm taking off one star because it's not the first time). If you're in a hurry to receive your pre-order, you should take this factor into consideration, as you'll see your item available elsewhere and much earlier. As for the rest, I got a great price and the parcel was well packaged.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DLThe initial pre-order dates are provided by our suppliers as an indication and can be modified at any time by the latter, or by the manufacturer itself. In the case of your figurine, although it was received at the end of April, we had to take the necessary time to prepare and check the merchandise before shipping pre-orders at the beginning of May. We sincerely apologize for any inconvenience this delay may have caused. Your satisfaction is important to us and we appreciate your understanding in this situation.Please do not hesitate to contact us if you have any further questions or concerns. We're here to help.Thanks again for your trust.Have a nice day & see you soon!
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Rayane B.
Rating: 4 out of 5
following a purchase from 10/04/2024
First time ordering on this site, I put 4 stars because, I am a little disappointed the lady who received the package at the relay point told me that it was opened and that she had to tape it. The delivery was a bit delayed but nothing too serious, otherwise the figurine itself is very beautiful and corresponds exactly to the pictures, in very good condition. Prices are respectable, nothing to sayI recommend this site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback and recommendation. We are delighted to know that the figurine met your expectations! :)Concerning the incident with the parcel, to avoid this happening again in the future, we recommend that you contact the customer service department of the carrier (Colissimo or DPD) who handled your parcel. By reporting this anomaly, appropriate measures can be taken to guarantee the safety of your future orders.Once again, thank you for your trust and your recommendation.Have a nice day & see you soon :D
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Stéphane S.
Rating: 4 out of 5
following a purchase from 21/03/2024
For my first experience, I'm very satisfied. I didn't want to give a maximum score because I'm waiting to see what happens next, but for now I'm pleasantly surprised.
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Response from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! We are delighted to hear that you are satisfied with your first order! :DBalive day & see you soon on Chibi Akihabara!
M
Marie-C
Rating: 4 out of 5
following a purchase from 28/02/2024
nickel as usual my pre-ordered figurine arrived safely.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
P
Paget
Rating: 4 out of 5
following a purchase from 27/02/2024
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your pre-order experience. We understand your disappointment about the late availability of the item, especially when it is a Christmas gift. Advertised lead times for pre-orders are set by our suppliers and the manufacturer, but unfortunately they are not always met due to various factors such as transportation, economic issues, or production delays.We are aware that prolonged waiting can be frustrating for our customers, and we sincerely apologize for any inconvenience this may have caused. We would like to assure our customers that we do our utmost to fulfill orders on time. Your understanding is important to us, and we appreciate your patience. Thank you for your confidence, and we hope to have the opportunity to offer you a smoother shopping experience for your next orders.Have a nice day & see you soon!
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Ines
Rating: 4 out of 5
following a purchase from 28/02/2024
You always answered my questions, even if I was a bit insistent...
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
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David T.
Rating: 4 out of 5
following a purchase from 27/02/2024
Delivery: goodProduct: correct
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
M
Mikaël D.
Rating: 4 out of 5
following a purchase from 27/02/2024
Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
C
Client
Rating: 4 out of 5
following a purchase from 27/02/2024
I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.
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Response from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your purchase experience. :)We understand your frustration at the significant delay in the delivery of your pre-order, initially scheduled for October and finally received in February. We sincerely apologize for the extended wait, but are delighted to see that the figurine is as you expected and was well packaged.We appreciate your positive feedback regarding our responsive customer service. Your satisfaction is our priority, and we take your feedback into account to improve our processes.Thank you for your understanding and trust. We appreciate your patience, and look forward to providing you with a smoother shopping experience for your future orders.Sincerely yours & see you soon :)
R
Rosine
Rating: 4 out of 5
following a purchase from 19/02/2024
It's very good despite a lack of communication on the status of the order.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! :DNWe take note of your comment and we will do our best to improve on this point.Have a nice day & see you soon :)
L
Luca L.
Rating: 4 out of 5
following a purchase from 12/02/2024
Delivery time
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Response from CHIBI AKIHABARA
Hello,Thank you for posting a review.Please let us know what we could improve to get 5 stars :DVWishing you a pleasant day & see you soon!
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Fabien
Rating: 4 out of 5
following a purchase from 08/02/2024
Well received! Chibi aki... Did his job properly. Figure and box ok !!! Can't say the same for the delivery people. Home delivery equals relay point ??? Strange, especially when you wait at home on purpose ...
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your opinion :)Concerning the delivery, we advise you to report this anomaly to the customer service of the carrier concerned so that it does not happen again, because unfortunately we are not responsible for this choice of the deliveryman.Have a nice day & see you soon!
C
Client
Rating: 4 out of 5
following a purchase from 30/01/2024
Real sales, not false pretenses. A wide choice, although a little light for me, but normal I do not fit into the category: naruto, demon slayer and others that I designate commercial.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day & see you soon :)
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E.B
Rating: 4 out of 5
following a purchase from 24/01/2024
My order arrived very quickly and well packaged. The items are in order and the quality is good. However, I think it's a shame that one of the figurine supports arrived in blue, whereas on the website it was transparent. But nothing serious.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DLThe photos posted on our site are given to us by the suppliers, and we are sorry if the base was not the same as on these photos.wishing you a good day & see you soon on our site!
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Law
Rating: 4 out of 5
following a purchase from 22/01/2024
Package arrived quickly, figurine in good condition. Thank you
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon!
J
JOACHIM
Rating: 4 out of 5
following a purchase from 18/01/2024
delivery received on time, corresponds to order placed
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Response from CHIBI AKIHABARA
Hello, Thank you for your review. Please do not hesitate to tell us what earned us one star less so that we can improve. Thank you for your order. Have a nice day.
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Alex F.
Rating: 4 out of 5
following a purchase from 02/01/2024
Good experience for a first time, a bit of a shame about the late delivery, but I appreciate the service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! :DBonjour & à bientôt sur Chibi Akihabara !
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Fairly
Rating: 4 out of 5
following a purchase from 22/12/2023
I ordered a number of products. I received everything, in excellent condition, even if DPD didn't meet the delivery deadlines (the first time, the deliveryman didn't contact me and told the agency that I had refused delivery when I hadn't, but I was able to have it delivered a few days later, following multiple calls to customer service). As for Chibi Akihabara, there are many choices available for purchase and pre-order, and the site is very easy to use. I obviously recommend it.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion & your recommendation! Don't hesitate to let us know what we could improve in order to obtain 5 stars, because from what you indicate, it would only be the delay linked to DPD which is beyond our control.Wishing you a pleasant day & see you soon on Chibi Akihabara!
M
Maëlle C.
Rating: 4 out of 5
following a purchase from 20/12/2023
I find that there's not as much choice on the site as in store when you come to art to play in Nantes or elsewhere and Foix you don't find what you're looking for and it often takes a long time to order. Last year I ordered on 26/12 and 8 months later I got the parcel and it's for Christmas, but well...
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Response from CHIBI AKIHABARA
Hello,Thank you for your detailed review!From what we can see regarding this order you mention, dating from December 2022, most of the figures in this order were pre-orders for the year 2023. We only dispatch Preco/Dispo orders once all the products have arrived at our premises, and as they are pre-orders, the date shown is provisional and may be changed at any time by the supplier. Unfortunately, we have no control over their delivery times and cannot predict any delays. However, as you did for your last order, it was possible to divide it into two shipments ^^Hoping to have been able to provide you with some answers,Wishing you a beautiful day & happy holidays,Sincerely.
M
Marie T.
Rating: 4 out of 5
following a purchase from 15/12/2023
We have received the figurine ordered
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day, happy holidays & see you soon :)
C
Client(e)
Rating: 4 out of 5
following a purchase from 13/12/2023
Many products to choose from at attractive prices.reasonable delivery time.one small problem: one of the boxes received was slightly damaged (not ideal for a gift).
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion! :DNWe are sorry that the box arrived damaged, it can happen that during transport, even with the protections, these take shocks. Please do not hesitate to contact customer service in such cases ^^Happy day, happy holidays & see you soon on Chibi Akihabara!
C
Client
Rating: 4 out of 5
following a purchase from 14/12/2023
Despite a small delivery problem, this was quickly dealt with and the problem was solved. As a result, my order arrived in time for the festive season!
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Concerning the delay of your order, unfortunately, we have no control over the delivery times of the carriers and cannot predict the actions of the deliverers or their delays if any. Our customer service team took matters into their own hands following your report, and we're delighted to learn that your order finally arrived at the right destination :)Have a nice day, happy holidays & see you soon on Chibi Akihabara! ^^
M
Mika
Rating: 4 out of 5
following a purchase from 06/12/2023
Fast shipping, smooth reception, nothing damaged. I'm very satisfied. One downside for a product costing more than 250 euros, I'm surprised there's no bubble wrap in addition to the standard padding.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)If your product arrived without breakage or defect, it means that the standard protection is sufficient, so it was not necessary to have additional protection for your product is not indicated at risk. Have a nice day, happy holidays & see you soon on Chibi Akihabara!
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Ristic D.
Rating: 4 out of 5
following a purchase from 22/11/2023
My experience would have been totally perfect if your DPD carrier hadn't postponed the delivery twice. Apart from that, it's perfect!
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your review :)Concerning the DPD carrier, this one is independent and is not part of our company. Unfortunately, we have no control over the deliverers' actions and you should not hesitate to contact their customer service department to report any anomaly.For future deliveries, we advise you to choose another carrier such as Colissimo if it suits you better ^^Happy day & see you soon on our site!
S
Stacy B.
Rating: 4 out of 5
following a purchase from 23/11/2023
Very fast delivery, parcel seems well protected, it's a pity that a damaged box was in the parcel before sending. But I'm sure you can't see everything and the product seems to be in good condition despite the damaged box.
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Response from CHIBI AKIHABARA
Bonjour,Merci pour votre avis :)Il peut arriver que pendant le transport, même avec les protections, les boîtes peuvent en retrouver un peu abîmé et certains deliverurs sont parfois indélicats...Vous souhaiter une bonne journée & à bientôt ! ^^
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Magali L.
Rating: 4 out of 5
following a purchase from 09/11/2023
Great company, but the box was damaged on arrival and I'm missing the Koro Sensei Blanc golden ticket.
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Response from CHIBI AKIHABARA
Hello,First of all thank you for this review, & we are sorry for this oversight.Our customer service has contacted you by mail dated 22/11/23, can you read and respond? Thank you very much. Have a nice day.
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Tkt M.
Rating: 4 out of 5
following a purchase from 16/10/2023
I've been shopping on their site for some time now, and I've never had any particular problems. Apart from occasional delays on pre-orders, which isn't surprising in itself given that importing figurines from Japan can take a long time, and the prices of the figurines are higher than those in Japan, which is also normal - importing has a price... and I personally prefer to go through their service than take the risk of importing myself from Japan and having to pay customs at a higher cost than that of my order.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback and your understanding! :)Wishing you a nice day & see you soon on our site!
G
Gaétan M.
Rating: 4 out of 5
following a purchase from 16/10/2023
Quality figurine but delivery a little long
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :)Concerning the delivery a little longer than usual, unfortunately, from the moment your package is entrusted to the Post Office or DPD, we no longer have control over the actions of carriers and possible delays. If you're not convinced by the carrier you've chosen, you can always choose another one next time ^^Have a nice day & see you soon!
B
B_scuit_
Rating: 4 out of 5
following a purchase from 11/10/2023
The figurines are great, they always arrive in perfect condition ???? however I have to take 1 star off because the deadlines for pre-orders are never met. I pre-ordered 2 figurines 1 year ago, they were supposed to arrive in July and I received them at the end of October. I had totally forgotten that I had made this purchase? In any case they are magnificent, I'm satisfied.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback & please accept our apologies for the delay. Unfortunately, as we are regularly reminded, we have no control over the delivery times of our suppliers and cannot predict their delays if any. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. The date indicated on pre-orders is only provisional and can be modified at any time by the supplier and sometimes by the manufacturer itself. Please believe us that we are aware that the wait can be very long for our customers and it is important to us that orders are fulfilled on time. As soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. In addition, since last spring, we have set up:- an e-mail system to warn our customers if the dates of pre-ordered products are postponed;- a tab dedicated to your pre-orders has been created in your customer area so that you can consult the release dates of your pre-orders at any time, even if the product no longer appears online.You can also contact our customer service department if you need more information about your pre-ordered products :)Wishing you a good day,Sincerely.
G
Greg M.
Rating: 4 out of 5
following a purchase from 12/10/2023
Very well packaged delivered quickly but lack of communication on the postponement of pre-orders but very fast and friendly customer service.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DC Regarding the postponement of pre-orders, we've implemented a number of little things over the last few months, such as the "Your pre-orders" tab in your customer area, which allows you to consult the provisional release dates of your products at any time, as well as an e-mail that is sent to you when one of your pre-ordered products is postponed. In addition, we would like to inform you that we are also actively working on another tool to keep you better informed on this subject. ^^Wishing you a pleasant day & see you soon on our site!
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Alexia P.
Rating: 4 out of 5
following a purchase from 05/10/2023
I pre-ordered two figurines and they arrived in superb condition, well protected and ahead of schedule. I'm very satisfied with my purchases!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your pre-order with us.please let us know by email what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon ^^
S
Sixel
Rating: 4 out of 5
following a purchase from 19/09/2023
Good product, correct price, delivered in good condition, just a little lack of information when deliveries are delayed due to stock problems.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your opinion! :DD Recently, suppliers have decided to deliver certain products in two shipments. We are only informed of this at the last moment and we are the first to regret these decisions. As a result, we are currently working on a way of notifying our customers when this happens, so that you can have better follow-up ^^Wishing you a good day & see you soon!
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Nadege
Rating: 4 out of 5
following a purchase from 13/09/2023
Nickel product, just what I ordered... my son was delighted!
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please feel free to send us an email at [email protected] and let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
N
Nicolas
Rating: 4 out of 5
following a purchase from 31/08/2023
Everything went well, just the delivery was 1 day late.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe would like to remind you that from the moment the parcel is entrusted to the carrier, we no longer have control over their actions and possible delays in delivery to our customers. From what we've been able to see of your order, it was dispatched on 29/08 and received on 01/09, which is a rather short lead time. Wishing you a good day & see you soon! ^^
A
Antoine G.
Rating: 4 out of 5
following a purchase from 30/08/2023
No problem with the transaction or delivery, but it would be better to have more information on order tracking because the waiting time for the parcel to be sent is a bit long.
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Response from CHIBI AKIHABARA
Hello,First of all, thank you very much for your review & your order:DL wait for shipment of your package in your case was normal: you had chosen the payment in installments by check.This means of payment has a longer processing than a payment by CB or Paypal.As explained to you by our customer service, it is only when all checks are cashed that your order is shipped. There is then a waiting period of 10 to 15 days when the last cheque is deposited, in case there is a return from the bank. For future orders, we advise you to choose another, faster payment method if you wish to receive your products more quickly. Paypal, for example, offers payment in several instalments :)Wishing you a pleasant day & see you soon on our site!
V
Vincent T.
Rating: 4 out of 5
following a purchase from 29/08/2023
Very good transaction. New and well protected products. In terms of communication, I had asked for support for point relay delivery and I had no answer. I didn't know DPD and had to call their customer service several times, but I got through :)
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your feedback :)We have questioned our team about your support request, but we have nothing on this subject, it is certainly the DPD carrier you are talking about. Unfortunately, we have no control over the actions & services of the carriers we work with. However, you can always open a ticket on our site if you need to, for any questions regarding your orders, our products or the status of the shipment. :DV Wishing you a good day & see you soon!
D
Daniel M.
Rating: 4 out of 5
following a purchase from 16/08/2023
Very nice product But too much waiting 6 months for the realization
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience :)Pre-orders are often postponed by suppliers/manufacturers, and unfortunately we are powerless against these changes that may occur.Wishing you a good day ^^
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Eva
Rating: 4 out of 5
following a purchase from 03/08/2023
FastThank you for answering my questions.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience. :)Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day ^^
I
Isabell L.
Rating: 4 out of 5
following a purchase from 25/07/2023
parcels arrive without delay
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day and see you soon :)
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