The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
The delivery was made very soon after the product was released (I ordered in pre-order).the only hitch is that despite relay points near me, the only one offered was several kilometers away.otherwise everything is ok!
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :DC Concerning the relay points, this only concerns DPD, whose module is currently experiencing some bugs. We are aware of this problem, and we are actively working so that our customers can again choose the desired relay point without it being automatically selected :) Wishing you a nice day & see you soon ^^
J
Jenny
Rating: 4 out of 5
following a purchase from 22/11/2021
Great service and fast! There's just one small thing to improve, and that's taping up the parcel properly, because I found my parcel at the post office, half-open. Someone simply removed the tape to try and see my parcel. Apart from that, everything's fine
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Response from CHIBI AKIHABARA
Hello, Thank you for your feedback, which I'm passing on to the order department to improve our deliveries. We will take care to protect them as much as possible. Don't hesitate to report any attempted thefts to your carrier (La Poste). We'll do the same for you. We apologize for the inconvenience. Yours faithfully
I
Inconnue
Rating: 4 out of 5
following a purchase from 05/07/2023
I waited a long time for my order but was very satisfied with the replacement and the speed!
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Response from CHIBI AKIHABARA
HelloThank you for your opinion Good day
K
Kevin M.
Rating: 4 out of 5
following a purchase from 05/07/2023
I ordered figurines in december, received them in july.very nice figurine, identical to the site but big problem with delivery times.never trust the date indicated on the delivery.
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Response from CHIBI AKIHABARA
HelloSuppliers give us delivery dates. Unfortunately they can change this date at any time for various reasons. We have posted a message on our blog to explain the situation. Our customer service is also available to answer any questions you may have. We are delighted to hear that your figurine has arrived and is in your hands. Sincerely
K
Kasug L.
Rating: 4 out of 5
following a purchase from 05/07/2023
Good products, good quality, wide range of choices, even if a little expensive the promos always please the wallet :D
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Response from CHIBI AKIHABARA
HelloThank you for your opinion Sincerely
L
Laure B.
Rating: 4 out of 5
following a purchase from 05/07/2023
Compliant, quality product, but the deadlines announced in the pre-order were not met and we had to wait 3 months.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time, and we are unfortunately powerless against these decisions.This is why we have implemented several things over the last few months:- You can check the projected release date of your pre-orders directly in the "Your Preorders" tab of your customer area at any time, even if the product is no longer online. In addition, don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!
S
Sophie N.
Rating: 4 out of 5
following a purchase from 13/06/2023
Ordered several times, the products are top quality
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Response from CHIBI AKIHABARA
HelloThank you for your feedbackGood day
G
Guillaume B.
Rating: 4 out of 5
following a purchase from 13/06/2023
Parcel received 2 months after the estimated delivery date (it was a pre-order with several figurines), I would have liked to have been warned to reassure me because one of the figurines was no longer listed on the site. Otherwise, nothing to say, careful shipment, products conform and in good condition, I'm very happy with the figurines!
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)The dates given to us by suppliers can be changed at any time by them, and we are unfortunately powerless against these decisions. That's why we've put several things in place over the last few months: - You can check the expected release date of your pre-orders directly in the "Your Pre-orders" tab of your customer area at any time, even if the product is no longer online. Don't hesitate to contact our customer service team, who will be happy to answer any questions you may have! :DP For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Have a nice day & see you soon!
F
Florian T.
Rating: 4 out of 5
following a purchase from 02/06/2023
When the product is available, shipping is fast and efficient. In the case of pre-orders, on the other hand, there was a 3-month delay between the forecast date and the actual date.
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Response from CHIBI AKIHABARA
Hello,Thank you very much for your feedback :DThere may be some delays when it comes to pre-orders, unfortunately this is not our fault, but that of the suppliers and sometimes even the manufacturer. The date indicated on pre-orders is provisional and may be changed at any time by the suppliers. For more information, we invite you to read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a nice day & see you soon!
L
Lester L.
Rating: 4 out of 5
following a purchase from 01/06/2023
More expensive compared to other sites, so I don't give it 5 stars.
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Response from CHIBI AKIHABARA
Hello,First of all, thank you for your review :)We base ourselves on market prices, and we're pretty much in the same price range as our competitors. Wishing you a pleasant day & see you soon ^^
C
Clement A.
Rating: 4 out of 5
following a purchase from 04/06/2023
Sometimes preco shipments take longer than at other French-speaking sites, but overall it's satisfactory.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Pre-ordered products can unfortunately often be postponed by our suppliers. The dates we are given can be changed at any time by them, and there is nothing we can do about this. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
Z
Zoé
Rating: 4 out of 5
following a purchase from 18/05/2023
Product conforms to the description.careful shipment, the product is superbly packaged and protected.
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion about your order with us! Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
J
Jean-baptiste R.
Rating: 4 out of 5
following a purchase from 18/05/2023
The parcel was well delivered, but I had to pick it up at the Renault garage in Rolampont when I had asked for it at the Arum des fleurs in Nogent.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)On our side, we confirm that it was noted that your package should arrive in the relay point: l'Arum des fleurs in Nogent. It may happen that the carrier decides to drop off packages at another relay point, for a variety of reasons, and this is unfortunately beyond our control.wishing you a good day & see you soon!
C
Coralie G.
Rating: 4 out of 5
following a purchase from 21/05/2023
Beautiful figurine but very long wait for a pre-order
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)Unfortunately, pre-orders can often be postponed by our suppliers. For more information on pre-orders, please read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlVous Wishing you a pleasant day & see you soon! :D
C
Client
Rating: 4 out of 5
following a purchase from 20/04/2023
order received quite quickly only worry no email to announce purchase and delivery date surprise in mailbox no order tracking strange first time I see this since I buy on net or other
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)At the time you placed your order, we were experiencing problems with the site's emails, which is why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Please excuse us for the inconvenience, wishing you a good day!
L
Loïc
Rating: 4 out of 5
following a purchase from 19/04/2023
no messageI did not receive any message from chibi akihabara to say that my parcel had left. Otherwise no problem
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Response from CHIBI AKIHABARA
Hello,Thank you for your review :)Please excuse us, at the time you placed your order, we were experiencing problems with the site emails, that's why you were not notified of the progress of your order at that time. This was only temporary, the problem is now solved ^^Wishing you a nice day!
T
Theotim O.
Rating: 4 out of 5
following a purchase from 02/04/2023
the condition of the figurines was perfect, the only drawbacks were the condition of the boxes, which were a little bent, and the long delivery time.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :) Unfortunately, we don't have control over our suppliers' delivery times and we can't predict their delays if any. If you have any questions about your order, please don't hesitate to contact our customer service team, who will be happy to answer them :)Have a nice day & see you soon!
M
Marina P.
Rating: 4 out of 5
following a purchase from 08/03/2023
Arrived quickly and in good condition
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
I
Itachi_madara_
Rating: 4 out of 5
following a purchase from 08/03/2023
Good quality
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we could improve in order to obtain 5 stars :)Wishing you a pleasant day & see you soon!
A
Aymeric
Rating: 4 out of 5
following a purchase from 28/02/2023
Parcel received quickly knowing that I live in the dom-tom. Well packed, nothing to complain about, except that normally for the dom items should be sold tax free but this is not the case on the site.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :)We understand that this is annoying, unfortunately, customs fees are beyond our control.wishing you a good day,Sincerely.
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 06/02/2023
good product and good communication.4 stars because parcels received 1 week later instead of 48 h announced.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback :)We apologize for the delay in delivery. We had just received a large shipment, which can sometimes slightly delay the shipment of packages.wishing you a pleasant day,Sincerely.
N
NTVN
Rating: 4 out of 5
following a purchase from 14/02/2023
Good service, serious and fast
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Please let us know what we can improve to get 5 stars :D Wishing you a pleasant day & see you soon on our site!
C
Cédric W.
Rating: 4 out of 5
following a purchase from 11/02/2023
figurine box a little damaged despite a little protection in the coli box. too bad
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! :)It can happen that even with the protections, the boxes of figurines can undergo small shocks during transport. Wishing you a good day.
L
Laulie
Rating: 4 out of 5
following a purchase from 03/02/2023
Very good! Waited a little long but the packaging was appropriate and the products perfect. Very happy with my purchases and the figurine offered! (December promotion)
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe were waiting to receive the figurines you had pre-ordered before sending you your order in full. If the wait becomes too long for you, don't hesitate to contact customer service, because if your order includes products in stock and on pre-order, we can offer to split the order into two shipments. Wishing you a pleasant day.
J
Julien L.
Rating: 4 out of 5
following a purchase from 25/01/2023
Fast delivery, package in good condition.
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Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! Please let us know what we can improve to get 5 stars :DV Wishing you a pleasant day.
E
Emy. F.
Rating: 4 out of 5
following a purchase from 20/01/2023
I recommend this site, which I find very reliable.order received promptly, even a little before the date indicated.the figurine looks good, although the colors in the photo are not quite a reflection of reality, but it's still beautiful.
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Response from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your constructive feedback! :DV Wishing you a pleasant day & see you soon!
S
Sophie B.
Rating: 4 out of 5
following a purchase from 15/12/2022
Arrived in good condition and quickly (after 5 days)
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :D Wishing you a pleasant day.
F
Florian
Rating: 4 out of 5
following a purchase from 21/12/2022
A message or notification that there has been a delay might be an idea for improvement.
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Response from CHIBI AKIHABARA
Hello,Thank you for your opinion! The actions of the carriers are unfortunately beyond our control... Do not hesitate to let us know what we could improve in order to obtain 5 stars :D Wishing you a pleasant day.
L
Lolo
Rating: 4 out of 5
following a purchase from 04/12/2022
Easy ordering on the site, delivery time a little long after ordering.
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Response from CHIBI AKIHABARA
Hello,Please excuse us for the delay, with the holiday season, order processing took longer than usual. Thank you for sharing your opinion! Wishing you a nice day :D
N
Nelly
Rating: 4 out of 5
following a purchase from 19/12/2022
Very nice figurine
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! Do not hesitate to let us know what we could improve in order to get 5 stars :DV Wishing you a pleasant day.
K
Kevin P.
Rating: 4 out of 5
following a purchase from 18/12/2022
The delivery was fast! However, the name of the item was written on the box and this unfortunately spoiled my surprise for my girlfriend's Christmas present.
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Response from CHIBI AKIHABARA
Hello,Thank you for your review! Unfortunately, as the resin packages are very large, we don't have the possibility of repackaging it, and so indeed the name is noted on the package. We're sorry for the inconvenience, and hope that this gift will have been more than useful to him! Wishing you a happy holiday and a good day!
C
Client
Rating: 4 out of 5
following a purchase from 08/12/2022
Perfect items. Disappointing place of delivery, not the one requested.
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback! During the Christmas period, the relay points are overloaded, and it sometimes happens that the carriers distribute the goods over several collection points. We apologize for the inconvenience and wish you a pleasant day.
L
Lisa G.
Rating: 4 out of 5
following a purchase from 30/11/2022
Difficulties because the parcel was not collected and I was not informed. But after a few exchanges, the refund was made.
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Response from CHIBI AKIHABARA
Hello,We've received your customer service message and we'll be in touch shortly. Concerning the shipment of your parcel, the carrier you have chosen will send you an e-mail, then 2 sms: one the day before its arrival in the relay point, and one the day of its reception. We are sorry that you were unable to receive your parcel, we will proceed with the refund as soon as possible.wishing you a good day.cordially.
H
Hubert
Rating: 4 out of 5
following a purchase from 07/12/2022
So nothing to say about shipping, very fast, but some figurines were really very small, very disappointed.
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Response from CHIBI AKIHABARA
Hello,Thank you for leaving a review! The size of the figurines is indicated on the product sheet as well as other additional information. Wishing you a nice day.
G
Geoffrey F.
Rating: 4 out of 5
following a purchase from 01/12/2022
This is the second time I've ordered from you:) the first time I had nothing to say about the delivery times (very fast), the receipt of the parcel and the condition of the figurine packaging, everything was well protected! As for the protection of the figurines, there was a small problem with Yuuki's packaging (the box was a little damaged...) As for the figurine, it's fine... And lastly, I've just placed another order, the only problem is that there's no feedback on the preparation of the parcel...
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Response from CHIBI AKIHABARA
Hello,We currently have a large number of orders following Black Friday and Christmas Offers, do not worry, your last purchases will be shipped as soon as possible :)Feel free to follow us on social networks where we post the news of the site.Wishing you a good day.
T
Thomas H.
Rating: 4 out of 5
following a purchase from 12/11/2022
Fast delivery and well-packaged products. If I had one thing to complain about, I find the website a little slow...
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Response from CHIBI AKIHABARA
Hello,Thank you for your feedback, we will report this slowness that you noticed on the site. We want your experience to be as pleasant and simple as possible! :DV Wishing you a pleasant day.
R
Romain B.
Rating: 4 out of 5
following a purchase from 29/10/2022
New figurine , carefully packed , delivered on time without any problem .
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Response from CHIBI AKIHABARA
Hello,Thank you for sharing your experience regarding your order with us. Please do not hesitate to let us know what we could improve in order to obtain 5 stars :DV Wishing you a pleasant day.
N
Natacha H.
Rating: 4 out of 5
following a purchase from 31/10/2022
I received my order very quickly!
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Response from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied. Please don't hesitate to let us know what we can do to improve our 5-star rating :D Good day.
H
Helene T.
Rating: 4 out of 5
following a purchase from 10/10/2022
generally good reception :) well protected shipment
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Response from CHIBI AKIHABARA
HelloThank you
J
Jérémie D.
Rating: 4 out of 5
following a purchase from 28/09/2022
My latest purchase went super well, as it has for years when I order from this site, shipping is fast and careful and the choice of items is very large. However, my latest purchase (SPM figurine of Hatsune Miku: Ghost) arrived with a factory defect: only a quarter of the neck was glued normally, causing the head to tilt and risk breaking when the strands were fitted. In this case, I applied a dot of glue to fix the problem, but I'm withdrawing one star because I couldn't find any customer service to allow an exchange in the event of a problem with the product (the Sega Prize service is Japanese).
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Response from CHIBI AKIHABARA
HelloWe are very sorry for this inconvenience. I would like to thank you, however, for not cutting us off several stars and I fully understand your decision, which is an honest one :) We hope your next experience will be more positive :D
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