The online store Chibi Akihabara is praised for its efficient and prompt shipping, with many customers highlighting that their orders arrived quickly and in good condition. The careful packaging of items is consistently mentioned, ensuring that products are well-protected during transit. Customers express satisfaction with the quality of the figurines received, often describing them as beautiful and a perfect addition to their collections. Additionally, the customer service is noted for being responsive and helpful, effectively addressing any questions or issues that arise.
I had made a pre-order on this site. In the end I got the parcel but with a delay (2 months). I can't blame them for that given the current situation. I asked them when they expected to deliver my parcel and I got a quick reply from them and indeed I did receive it within the time indicated. The parcel arrived in perfect condition and I would recommend them.
Translated reviews
Response from CHIBI AKIHABARA
Thank you for your understanding and your order.
J
Jérémy G.
Rating: 4 out of 5
following a purchase from 26/12/2021
Delivery a little slow (due to a staff absence) but efficient! However, a small lack of communication concerning the preparation of the delivery, which took several days without any indication of the waiting time (e.g.: your order will be prepared in 2 days) would have been nice.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. I will pass on your message to the relevant department and we will try to improve our communication.
S
ShadoX
Rating: 4 out of 5
following a purchase from 25/12/2021
Delivered quickly during the holiday season.I'm taking off one star because I ordered gunpla that were no longer sealed.
Translated reviews
Response from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We will do our best to take care of it.
K
Kevin C.
Rating: 4 out of 5
following a purchase from 20/12/2021
There's nothing to say about order management-everything went smoothly. Just, the separation between pre-order and stock is not necessarily clear. We'd like to add the separate shipment feature as soon as the order is placed, not afterwards.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your feedback.you have a message on the pre-order product page: "What you need to know before pre-orderingIf your basket contains both stock items and pre-order items, your order will only be dispatched when your pre-order items are available. For this reason, we invite you to make your purchases in 2 separate baskets, which will allow you to receive your in-stock items first, without waiting for the release date of the pre-orders. "You will also find information in the frequently asked questions section for those who would like to receive the in-stock item before the pre-order item. With the indication on the product sheet, the customer knows that it is preferable to place two separate orders: one with the pre-order, one with the in-stock products. Sincerely
K
King
Rating: 4 out of 5
following a purchase from 20/12/2021
it was square, it took a little while but I received my order in excellent condition
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your feedbackPlease excuse us for the rather long delay during this busy period.
A
Arnaud P.
Rating: 4 out of 5
following a purchase from 19/12/2021
I don't rate 5 stars. Shipping times were far too long (even for Black Friday). And I received a broken figurine in my package.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the long delay during Christmas and Black Friday. Our human hands do their utmost to prepare and ship orders in good conditions. Regarding the broken figurine, please note that you can contact our after-sales service directly to initiate a procedure. Sincerely
F
Fournier G.
Rating: 4 out of 5
following a purchase from 18/12/2021
Package received quickly, well packaged, arrived without breakage so perfect ?
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
A
Audrey
Rating: 4 out of 5
following a purchase from 14/12/2021
Glad to have found a store selling Japanese products! The prices are reasonable and the products are authentic. I ordered delicious mochi, very good kasutera cake and other sweets.the parcel took 6 days to arrive as we're in the middle of the Christmas period and the merchandise was impeccable.I recommend for gourmets, to make original gifts and for lovers of Japan!
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you for your order and your recommendation. Thank you also for your understanding, we apologize for the slightly longer delay during this Christmas period.
A
Alexandre
Rating: 4 out of 5
following a purchase from 11/12/2021
Great quality and delivery time.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
S
Samira D.
Rating: 4 out of 5
following a purchase from 11/12/2021
Figurine conforms to my expectations. Very satisfied!!!
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you very much
J
Jegou C.
Rating: 4 out of 5
following a purchase from 06/12/2021
Well-protected parcel, but shipped and arrived 2 days later than expected!
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the delay. With the success of Black Friday, the orders for Neol and the travel of some of our teams for conventions, our preparers are doing their best with their little human hands. We're glad to hear that your parcel arrived safely. Good day to youCordially
A
Amandine
Rating: 4 out of 5
following a purchase from 06/12/2021
Pre-ordered product well packaged fast delivery as soon as I receive the item I recommend
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
V
Vanessa F.
Rating: 4 out of 5
following a purchase from 30/11/2021
Ordered Goldorak and his ship, very satisfied, shipment well protected arrived in good condition.
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you very much for your messageDon't hesitate to let us know where we can improve to get a 5 star rating ^^.
S
Sabrina C.
Rating: 4 out of 5
following a purchase from 29/11/2021
Well-packaged figurines, prompt dispatch once goods available. I don't give 5 stars because the dates indicated for pre-orders are not at all realistic, you have to add 3 to 4 months more than what is announced on the site. (availability indicated > end of August > reality > end of November). So you might as well take a much broader view in your forecasts. In the end, instead of being disappointed not to receive our order as indicated, we'll be delighted if it arrives earlier, turning disappointment into a pleasant surprise and everyone's happy.
Translated reviews
Response from CHIBI AKIHABARA
Thank you for your feedback. We are sorry for the inconvenience. Concerning the information on a pre-ordered product with the famous counter. You should know that suppliers offer us a catalog of products with an indicated release date. To this date, we add a month to see the bigger picture. Unfortunately, despite our best efforts, we sometimes find that the date remains unchanged * pending supplier delivery*. We contact our suppliers on a daily basis to obtain a precise date. In these times of crisis, with shortages of raw materials and disrupted shipping lanes, even suppliers are unable to provide us with new dates. If the wait becomes too long, which we fully understand, you have several options. Please do not hesitate to contact us if you need help. Thank you very much.
M
Mireille M.
Rating: 4 out of 5
following a purchase from 28/11/2021
I buy dragon ball z figurines every year and they are very beautiful. I recommend this site which is very serious
Translated reviews
Response from CHIBI AKIHABARA
Hello, Thank you very much for your order. Please do not hesitate to tell us what we need to improve in order to get the 5 stars. Sincerely
N
Nacima Z.
Rating: 4 out of 5
following a purchase from 22/11/2021
When you take a pre-order, you have to be patient, but as soon as it arrives, delivery is quite fast.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the delay. Our suppliers are currently experiencing delays and we are doing our best to ship the product to you as soon as it arrives at our premises. Sincerely
A
Adrien M.
Rating: 4 out of 5
following a purchase from 23/11/2021
Some very minor defects on some figurines I received
Translated reviews
Response from CHIBI AKIHABARA
Thank you for your feedback. Please do not hesitate to contact us if the product has many defects and to attach photos. Best regards
E
Epica58
Rating: 4 out of 5
following a purchase from 22/11/2021
a bit expensive but it's quality
Translated reviews
Response from CHIBI AKIHABARA
Hello. Can you elaborate on the fact that it's a bit expensive? Our prices are those of the market, in a range equivalent to other websites. It's also important to bear in mind that we can't offer our products at the same prices as in Japan, since in France we're subject to various taxes and regulations. Sincerely
A
Arnaud S.
Rating: 4 out of 5
following a purchase from 22/11/2021
good productQuick delivery
Translated reviews
Response from CHIBI AKIHABARA
Hello and thank you
P
Patricia
Rating: 4 out of 5
following a purchase from 22/11/2021
Super zenitsu figurine ordered and received quickly! I don't give it 5 stars because the cardboard box is a bit damaged.
Translated reviews
Response from CHIBI AKIHABARA
Hello, Thank you for your order. We apologize for the inconvenience.
D
Durban J.
Rating: 4 out of 5
following a purchase from 21/11/2021
I placed a pre-order with them but the supplier took a little longer to supply them, so they quickly replied to my email, very responsive and sent very well packaged.
Translated reviews
Response from CHIBI AKIHABARA
Hello, thank you. We apologize for the inconvenience.
S
Sabrina M.
Rating: 4 out of 5
following a purchase from 21/11/2021
The box is protected by an air-filled bag to prevent it from moving around in the carton. Reinforced packaging of the whole box would be preferable to avoid any damaged corners.
Translated reviews
Response from CHIBI AKIHABARA
HelloPlease excuse us for the inconvenience. I will pass on your comments to the order department in order to improve our deliveries.
E
Elidran
Rating: 4 out of 5
following a purchase from 18/11/2021
Quality product, too bad one figurine was not available at the time of shipment even though I had been waiting for this order for 9 months.
Translated reviews
Response from CHIBI AKIHABARA
Hello, We apologize for the inconvenience. Thank you for your order.
X
Xavier D.
Rating: 4 out of 5
following a purchase from 08/11/2021
Fast delivery despite the supplier's production delay, responsive and efficient after-sales service.
Translated reviews
Response from CHIBI AKIHABARA
Hello, thank you for your feedback.
E
Estelle A.
Rating: 4 out of 5
following a purchase from 08/11/2021
Product arrived on time è good condition
Translated reviews
Response from CHIBI AKIHABARA
HelloThank you
D
Duncan C.
Rating: 4 out of 5
following a purchase from 17/10/2021
Some figurines are broken, apart from that, it's a very good site, thank you.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We are very sorry if you have received broken figurines. Please do not hesitate to contact us by opening a ticket via the contact us section of the website. Include: -Photos of all sides of the figurine box-Photos of the figurine with damaged or broken parts. -Your order reference. Our customer service department will then initiate a procedure. We are also available on social networks for any questions. Sincerely
I
Iléana D.
Rating: 4 out of 5
following a purchase from 12/10/2021
Nothing broken. All figures present. Quick delivery. Small disclaimer on the e-mail I received telling me that I had written an incomplete address when in fact I had. After calling service, the address was indeed correct.
Translated reviews
Response from CHIBI AKIHABARA
Hello, Sorry for the inconvenience. Thank you for ordering from our store.
D
Da V.
Rating: 4 out of 5
following a purchase from 11/10/2021
Product conforms, fast shipping RAS
Translated reviews
Response from CHIBI AKIHABARA
Hello and thank you
N
Norasan
Rating: 4 out of 5
following a purchase from 05/10/2021
Fast and careful delivery, product conforms to specifications and is very beautiful.
Translated reviews
Response from CHIBI AKIHABARA
Hello, thank you for your comment.
T
Toffar
Rating: 4 out of 5
following a purchase from 02/10/2021
Perfect delivery and package
Translated reviews
Response from CHIBI AKIHABARA
Hello, thank you for your comment.
M
Mickaël V.
Rating: 4 out of 5
following a purchase from 03/10/2021
Our order depended on the delivery of our pre-order from you. So the missing star is only for the delay.
Translated reviews
Response from CHIBI AKIHABARA
Hello, We apologize for the long delay of your order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering, suppliers and even manufacturing plants have fallen behind, especially at the moment with the shortage of certain materials. Despite our many daily reminders, suppliers are unable to give us new dates, or are providing us with vague estimates. Once again, we apologize for this delay on the part of our suppliers. We remain available on our social networks, on our website by opening a ticket in the contact us section if you have any questions. Sincerely
J
Julien
Rating: 4 out of 5
following a purchase from 01/10/2021
Product delivered quickly and very well packaged, at a very competitive price. Too bad there was no communication about the delay in pre-ordering.
Translated reviews
Response from CHIBI AKIHABARA
Hello,We apologize for the delay of the pre-order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering from, suppliers and even manufacturing plants have fallen behind. Despite our many daily reminders, suppliers are unable to give us new dates, or they provide us with vague estimates. This makes it difficult for us to communicate dates when we don't have any from our suppliers. This is why we are always available on our social networks, on our website by opening a ticket in the contact us section to answer any questions. Sincerely
L
Ludi
Rating: 4 out of 5
following a purchase from 23/09/2021
Very fast delivery and top quality, thank you!
Translated reviews
Response from CHIBI AKIHABARA
Hello, Thank you for this review
T
Thomas
Rating: 4 out of 5
following a purchase from 20/09/2021
Everything is perfect except for the long delivery time.
Translated reviews
Response from CHIBI AKIHABARA
Thank you for your order, we apologize for the delay. Can you be more precise? Was the delay too long because of a pre-ordered figurine? The carrier?
L
Luffy
Rating: 4 out of 5
following a purchase from 20/09/2021
The shipment was fast, but once in Reunion the parcel took a week to clear customs.
Translated reviews
A
Alexis
Rating: 4 out of 5
following a purchase from 10/09/2021
Fast delivery and reception. Products as advertised.
Translated reviews
O
Orian
Rating: 4 out of 5
following a purchase from 10/09/2021
Good. Good. Good.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 