Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
In my opinion, the description of some products is not clear on the site. Personally, I made a mistake in the order. Some products are also a bit difficult to find.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. Your order of a box and a pack of corners is completely correct, nothing should have been missing to install the rails? Best regards, Coralie P.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
Actually... I still haven't been delivered!
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Response from Cimaises-et-plus
Hello Madam, Your package was sent the day after receiving your order on 4/01. We deliver within 2 to 3 days, there is indeed a problem with the package and I just contacted the carrier. Do not hesitate to contact us directly in case of delivery problems so that we can act quickly. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
Very very good satisfaction, thank you again.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
The product is good and discreet, however the shipping costs are excessive, 12.50 delivered with Dos is too much. It scratches on it, which is a shame.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment. We ask for a contribution to shipping costs, it is a length of 200 cm and it costs more to send than a small package. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Ultra fast deliveries in good packaging. Happy with my order. A small downside regarding the price.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
A bit expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Delivery issues during the lockdown (the package went around France twice ;)) Responsive customer service and compliant product!
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Response from Cimaises-et-plus
Still sorry for the delivery problem.. Thank you for taking the time to leave us your feedback :) Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
From order to delivery everything went well.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Perfect overall.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Order received incomplete after contact, the sending of missing parts is still incomplete missing screws and plugs and instructions it's very average.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
I called to install my Twister Clic2. I was kindly told that it was easy to do by reading the instructions and that this person installs them every day and that there was no problem. There was only one thing missing from his explanations that is not in this damn instruction manual either, namely: that you just need to hold ONLY the perlon wire between your fingers and turn it to engage or disengage the metal attachment in the rail!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
I didn't need customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The only downside is the pickup point for the goods from the carrier. It's a shame, even though the delivery time was very efficient, it spoils everything. But Cimaise's service and product are top-notch, thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Delivery times and tracking by DPD are terrible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Product as described and delivered on time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
The damaged cardboard, I check the rails on the side where the cardboard was damaged and nothing. The delivery person turned the rails in the cardboard so that I wouldn't see that the rails were broken, result disappointed by the delivery person. Roger Chaudier.
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Response from Cimaises-et-plus
Hello Sir, Have you contacted our services to address the problem? Thank you for contacting us. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2020
Error in the delivery of the order and no instructions.
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Response from Cimaises-et-plus
Hello, You did not receive the correct screws indeed, a replacement shipment was made the day you informed us. We apologize for this error. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2020
The hooks slide very difficultly in the rail, do not recommend.
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Response from Cimaises-et-plus
What use did you want to make of the slider rail hooks? I clarify that they are not made to slide and put curtains (which is often asked of us). These hooks are inserted from one side of the rail and are mainly used to hang promotional materials in the window or paintings if you want to put your own wires for example or crimp them yourself (for an exhibition or other).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Fast delivery, the product meets expectations.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
The package was incomplete but customer service recognized its mistake and quickly sent the missing items. The delivery service communicates its time slot at the last moment, very inconvenient. The products are very good, in accordance with the descriptions.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your comment and again sorry for the issues related to the preparation error. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Nothing to complain about, good.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Items conforming to my order, of quality. Customer service available and very responsive. I recommend.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Fast, however the delivery cost may be prohibitive in the case of an installation supplement.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment. We understand that this has a cost for a small restock, unfortunately when there are lengths of 200 cm, these transport costs are unavoidable (at least for now). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Good service and very good product.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello, There were 15 safety tips missing from the package. I called customer service who was supposed to send me the missing material. Still nothing received to this day! (more than 10 days).
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Response from Cimaises-et-plus
Hello, We did send the postal package after your request. Some shipments are currently taking longer with the post. I will email you to explain the procedure if you still haven't received anything by Wednesday. With our apologies, have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2020
The products are in accordance with the description. The delivery service is catastrophic with no respect for health standards. And customer service hangs up on you when you ask them a question they don't like.
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Response from Cimaises-et-plus
Hello Sir, You wanted to be delivered to the floor and refused the delivery of your order on the grounds that the carrier left the packages at the entrance of the building. However, the delivery conditions of our carrier DPD are explicitly stated on our site: "Attention: the transport service stops at the foot of your home (no delivery to the floor)" Moreover, my colleague confirmed to me that your conversation was finished, he had explained everything to you. We do not hang up on customers. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Very good commercial service, quality material.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
The plastic plugs tend to be just wide enough for a 6 mm hole. (too conical, not cylindrical enough). They tend to turn in the hole. I have to drill at 5.5 mm instead of 6 mm but 5.5 mm concrete drills are rare. To stay at 6 mm in hollow walls, I use plugs from another supplier.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your comment! For your information, our Fischer plugs for hollow walls are 5 mm, so it is not surprising that they 'float' in a 6 mm hole. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2020
I sent an email to customer service and I am currently without any response while a reducer is missing from my order. Please contact me.
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Response from Cimaises-et-plus
Hello Madam, Yes indeed, I just saw your email from yesterday. I am sorry for not having replied to you yet but we are experiencing an unusual volume of activity and unfortunately, I have not yet had the time to process your email. However, you will receive a response by the end of the day at the latest. Thank you for your understanding. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
As of today, I can't say much since I have not been delivered. I was told that my order was shipped on 16/11. Not seeing anything coming and not having been contacted by the carrier, I asked where my delivery was. I was told it left on 23/11 but without giving me a reference for tracking... Today, I am still waiting... At least customer service responds to you, but I would still like to have a reference for tracking with DPD.
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Response from Cimaises-et-plus
Hello Sir, I am sorry for the wait, we have supply and delivery conditions for ORAC products that are longer than usual, at least for certain references (this should end in December). As I mentioned to you by email, there was a stock shortage on one of the items you ordered and the order was shipped on 23/11. The delivery times of carriers can also be longer by a day or two at the moment with the exceptionally high volumes they are handling during this lockdown period. I am trying to contact Orac in the early afternoon to get your delivery date or approximate date. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Good products, meets our expectations. Too bad the delivery person had to postpone the delivery twice at the last minute, which caused us to lose a good week for the renovation of the room.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
The white of the picture rails is not very bright, it looks a bit yellowish compared to the white of the rods.
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Response from Cimaises-et-plus
Hello, The rail and the rods are both in a glossy white finish (ral 9010). It is indeed a slightly "off-white" glossy white. Best regards, The C&+ team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2020
Product defined as being in stock... but it is not! Hence a very significant delivery delay, despite the good will of the Cimaise & + staff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Nothing to report, everything was as expected and well packaged. A small downside on a defective hook, but replaced immediately upon complaint.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2020
Package received as per the order. However, the delivery by DPD was purely and simply terrible. Delivery postponed 3 times by DPD, so I chose a DPD relay to facilitate this delivery, this same relay refused the delivery on the grounds that the package is too large. I had to go to the DPD center in Metz to retrieve the order (40km). The delivery charges in such circumstances are not justified.
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Response from Cimaises-et-plus
Hello, We are sorry for the issues you encountered during delivery. Indeed, relay points do not take packages of 200 cm which are too large. Delivery is imperative for lengths. As a goodwill gesture, I will send you a 5% discount via email valid on any future order. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
Very good products but disastrous delivery and horrifically expensive... part of the material arrived damaged! Luckily I had planned for more...
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Response from Cimaises-et-plus
Hello, For the Orac moldings of 200 cm, adequate packaging and protection are necessary, which is why the delivery fee is 19.96 euros including VAT (regardless of the quantities ordered). I see that you had a breakage problem and in this case, you can refuse the package (if it is visibly damaged) or at least indicate reservations on the delivery slip if you have any doubts. Then, we invite you to contact us by email (or phone), we will ask you for photos and details to validate the handling of the after-sales service. Also, I see that you are in Ile De France, we offer the CLICK & COLLECT service with pickup at our PARIS 75015 store, this can be interesting for small orders as we avoid shipping costs. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
Goods received very quickly and in perfect condition! Too bad the delivery does not take place upstairs with a supplement, I am 65 years old and had to carry the 4 boxes alone, to my 2nd floor without an elevator...
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Response from Cimaises-et-plus
Thank you for your feedback. Indeed, we do not offer this option at the moment, but we take good note of your comment. Wishing you a good day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
4/5.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
It's a pity that my order took a month to arrive. This is the first time this has happened to us. And this is not our first order. But the team was very responsive in resolving the issue.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. With our apologies for this wait related to a manufacturer shortage it seems. Have a nice day, Coralie P.
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