Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Delivery person arrived late. No precise information on their arrival time. Goods conform to expectations. Very satisfied with this first order. We recommend your offer!
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Response from Cimaises-et-plus
Thank you for your comment. Our carrier should give you a time slot (to individuals only), in the morning or afternoon but indeed, it is not a precise time. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
Quality product. Delivery time respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2020
Fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2020
The plexiglass is not of good quality, it arrived scratched despite being well packaged and it rails easily.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2020
Nothing to say about the quality of the material or the advice by phone. Regarding the delivery, it was on time but the delivery person, not finding the house, didn't even try to call. Fortunately, a neighbor asked him what he was looking for, otherwise he would have left without delivering the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Very good quality material. Delivery problems are the responsibility of the transport company. Immediate response from CIMAISE&+ with a commercial gesture. We are considering other orders - Highly recommend.
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Response from Cimaises-et-plus
A big thank you for your feedback and sorry again for the delivery issue. As mentioned, the return has been made to our carrier who has taken note of it. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2020
DIFFICULT TO UNDERSTAND ON THE SITE WHICH ITEMS TO ORDER.
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Response from Cimaises-et-plus
Hello, Don't hesitate to call us if you have difficulty on the site, we will provide you with advice to help you place your order! Have a nice day, Coralie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
Slight delay for delivery, but very fast delivery. The missing items did not hinder the project. No delivery slip mentioning the missing items, but informative online tracking. Very easy installation (clips: great!). The result is really superb! Paintable version: very convenient. White version: very good too. The samples: very useful to help choose the products. And they are refunded upon ordering. Excellent product, excellent company! I highly recommend.
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Response from Cimaises-et-plus
Thank you very much for your detailed review! Have a nice day, Coralie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2020
Difficult to give a review as the merchandise arrived 3 days late, so package refused.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
I regret that the hooks do not take into account the thickness of the spring, which forces to push and damage the paint of the walls.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2020
Hello, DPD delivery service is terrible. If I could give less than that, I would have.
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Response from Cimaises-et-plus
Hello, As mentioned by email, your package has been stuck in the LE COUDRAY hub which unfortunately had a breakdown in the logistics chain. We apologize for the wait. Best regards, Coralie P
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
The hooks are not matte aluminum as shown in the picture but shiny metal, which is heavier! However, the customer service was very good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your feedback, we take note of it. The first photo on the site is a drawing, the next one with the photo of the hook shows its shiny aspect. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
Delivery: Order on October 5..received on October 08 Merchandise: error on the screws Customer service: good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment and sorry for the screw-up (which has been fixed since). Have a nice day, Coralie P
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2020
Packaging in good condition. Did not show up on the initially scheduled day despite my presence (lost day waiting). Delivery on Monday instead of Friday.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Good, the items match the description, quality products. Downside on the delivery, paid 6.90 euros for a Colissimo delivery and received my order in a simple tracked letter!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
Hello, the positives: merchandise very well packaged and protected / the fixing system is discreet / customer service responds quickly by email. The negatives: The delivery scheduled for 22/09 was delayed by 1 week, to 28/09. The carrier did not inform us of this delay, which is a pity because I had scheduled the installation of this protection on 23/09. Suggestion: would it be possible to offer several hole spacing options? Thank you, Catherine POIRRIER.
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Response from Cimaises-et-plus
Hello Madam, A big thank you for your comment and sorry for the delay during delivery, I will inquire to find out what happened. I take good note of your suggestion, I think the holes are standard but I will ask if this is possible. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2020
The material used is a bit light compared to the old picture rails.
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Response from Cimaises-et-plus
Thank you for your comment! The rails are made of aluminum but are still very resistant (up to 100 kg per meter). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Fast and efficient tracking and shipping, quality material. Perfect.
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Response from Cimaises-et-plus
Thank you for your comment :)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2020
Deplorable delivery conditions for such a small package... And on top of that, we get yelled at on the phone when we call to find out where the package is, with threats to cancel the order...
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Response from Cimaises-et-plus
Hello Sir, We are sorry for the delivery problem you encountered. You did not wish to give us your mobile number which is essential to track your package and that is why we suggested canceling your order. Let's not forget that your two previous orders went well... Have a nice day, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Fast delivery and product conforms to the description.
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Response from Cimaises-et-plus
Thank you !!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2020
Delivery delayed twice without explanation. No respect for COVID rules. However, the product is satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Material at a reasonable price for the quality.
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
I waited for the delivery person all day, he only came the next day!..
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Response from Cimaises-et-plus
Hello, We are sorry that you encountered a problem during delivery. We will report it to our carrier. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
Fast delivery. Expensive product but very good quality, easy to install with a clean finish. Phone assembly advice was unconvincing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
Small delivery problem in the absence of the customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
Thank you very much, quality products that I appreciate and recommend. Delivery within 4 days... colissimo could do better... it's August!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2020
As of today, we have not yet been delivered..
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Response from Cimaises-et-plus
Hello Sir, As mentioned by phone, you will be delivered today due to a carrier error during the loading of packages at the depot. We apologize for this error beyond our control and the additional delay caused. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Shipping costs remain high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
The information about the delivery time is not very clear on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Delivery as expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
Professional work, quality material.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
Deadline respected considering the stock shortage.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Very good and fast.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2020
Top product. Be careful with the delivery, the rails were a bit bent.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! For your information, we use an independent carrier (DPD) for delivery. In case of damage, the best thing to do if you want a replacement is to refuse the package (in case of visibly damaged package) and if in doubt, to make the most precise reservations possible on the delivery slip (or tablet). At the same time, you should contact us by email and specify the problem encountered and send us photos of the damaged package and products. Don't hesitate to get back to us if needed! Have a nice day. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
Very good, the rail was slightly damaged once opened but nothing serious. The item is a very good alternative to patafix or nails.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2020
Problem: upon receipt, yesterday at the relay point, the upper part of the packaging was torn (likely intentional break-in) picture rails were escaping from the top Result: 3 of them were damaged (deep indelible stains) Our painter intervened today, unable to return. Really a shame because I use the total lengths to the exact cm... Thank you for your response regarding this damage that occurred, obviously, during transport. Photos available Best regards X Le Loët.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2020
Hello overall yes but you had slipped a straight rod into one of the two packs of bent rods. Mmm... Regards DL.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
Very good products conforming to expectations. The package arrived damaged by the carrier, but everything was well packaged inside. Only downside, there is no assembly instructions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
Very practical and easy-to-use picture rails. We generalize them in the house. NB: for the delivery, we would have appreciated being informed that it could not be made on the scheduled day (lack of time), but the next day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
Perfect delivery and unboxing. It would be interesting to provide exact measurements of the rods and end caps to refine the order and installations. The guide in the rail did not match that of the catalog. Installation is currently pending... Satisfied with the quality of the products. Best regards.
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