Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
The material and delivery are top-notch. The only downside for me is the website. Placing an order is quite unpleasant and mistakes happen quickly.. Despite this, Cimaises &+ remains a supplier I recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
No explanation for ceiling mounting. Unable to drill near the wall due to the thickness of the chuck. The rail is therefore misaligned with respect to the wall. Result not compliant with the product documentation on your site. Disappointment...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
9.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2020
Excellent product Excellent configurator Only doubt when ordering: how to drill flush with the ceiling?
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Response from Cimaises-et-plus
Thank you very much for your comment! To drill flush with the ceiling, you need to equip yourself with a long drill bit, protect your ceiling well, and drill very slightly at an angle. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
Parcel opened.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
Very professional service.
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/01/2020
Moderately satisfied overall. I had ordered on the website for delivery to the store. I received no message to inform me that my order had arrived and the person I spoke to on the phone seemed to have difficulty understanding that my order was with them. The picture rail seems solid, although one of them has a tear: problem during manufacturing or poor packaging?
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Response from Cimaises-et-plus
Hello Madam, Thank you for your message. We invite you to send us an email with the photo of the tear you mentioned so that we can determine if it is a manufacturing defect or damage that the molding received during transport. You can contact us at: [email protected] Thank you in advance, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Too bad the ceiling rails were delivered ... without screws. This forces me to place a new order :-( For the rest, great packaging, and fast and efficient delivery :-).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Order placed on December 2, goods still not delivered by January 1!!! What rating should I give???
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Response from Cimaises-et-plus
Hello Sir, I understand your dissatisfaction due to the wait for your product. Your order was processed on 11/12 upon receipt of your check. From the receipt of your check, the supply time for the spotlight was 7 working days (+ 2 to 3 working days for delivery), so we should have delivered to you around 26/12. After checking with logistics, we are still waiting for the delivery of your spotlight from our manufacturer. I will follow up with him and contact you as soon as possible regarding this. With all our apologies, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
Bravo, the products arrived on time, well packaged. They meet our expectations, the result is very good (I can send you a photo if you wish).
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Response from Cimaises-et-plus
Hello Madam, A big thank you for your comment. We would be delighted to receive your photos. Wishing you a happy new year 2020! The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2019
Hello, I placed my order online and paid immediately. Shortly after, I received an email about stock shortage, which was not mentioned when placing the order. Since then, no news and no package. This may be the last time I order from you. Please do what is necessary to ensure the delivery of my order or cancel it by fully refunding the tickets as well as the fees.
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Response from Cimaises-et-plus
Hello Sir, We are sorry for this unusual wait and understand your dissatisfaction. As you saw earlier on the phone with my colleague, we are replacing the missing product with an equivalent and sending you the complete order today. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
Fast delivery, well-packaged products that meet my expectations.
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
Perfect and efficient customer service, delivery time of the item shortened at my request. Really present and caring for its customers! Bravo and thank you!
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Response from Cimaises-et-plus
Thank you for taking the time to leave us a comment! Have a very good day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
Good product and fast delivery. The only thing to mention is that for hollow walls, the screws provided with the packaging are not very good, so I had to buy my own (metal plugs).
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Response from Cimaises-et-plus
Hello, First of all, thank you very much for your comment & for taking the time to rate us. We offer long screws (45 mm) with Fischer plastic plugs for hollow walls, they are suitable (we use them for our installations and they are the ones recommended by our manufacturer) but we completely understand that you would prefer a metal plug model. Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2019
It's a shame that the delivery address was not fully provided.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2019
order still not received??
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Response from Cimaises-et-plus
Hello Sir, There was a manufacturer shortage, we apologize for this. We expect them by the end of the week and will be able to deliver to you during the next week. With all our apologies for this wait. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2019
Thank you for your professionalism.
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Response from Cimaises-et-plus
:) and thank you for your comment!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
The carrier behaved poorly (damaged item) but Cimaises Plus very kindly resolved my problem. The items are always excellent: good quality and easy to install.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your review which encourages us to continue our efforts to best satisfy our customers :) & once again sorry for the problem with the carrier. Have a nice day, The Cimaises & Plus team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2019
Missing parts, delivery much longer than advertised, return of the part took too long...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
In line with our expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
Very good handling...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2019
Provider not suitable for the delivery of these goods: . Indicative delivery times too wide (5h) . Package dropped to the ground . Provider who indicates that he is not supposed to carry the packages upstairs (but nevertheless kindly carried them up in the end).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Very fast delivery. A slightly bent rail during transport. But usable. Good quality material. Installed and painted. Ensure perfect linearity for the attachment installation. Using a laser is useful when the ceiling molding has irregularities. Hanging the paintings remains to be done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Very good deal.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2019
The quality of the rails is too soft, we thought the metal would be less flexible like the rails we already have. We organize many exhibitions, we doubt they will withstand the many manipulations! We will see over time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2019
Delivery ok. I did not contact customer service and therefore have no opinion on its quality. High price compared to the difficulties encountered to achieve a correct result and the relatively simple manufacturing equipment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2019
The whole looked very bad because the paintings warp, I had to dismantle everything and customer service did not want to take back my items..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2019
5/5 excellent articles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2019
Everything went well, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2019
I was very satisfied with the phone relationship, the quality of the material, the ease of use. The delay in delivery may have been due to a difficulty at the location! Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
Everything is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2019
Very good catalog and interesting products. Delivery time very correct, but the carrier did not 'deliver', even though there were several people present, but left it through a window…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2019
The products correspond to the description, delivery within the deadlines.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2019
Never received the goods 2 weeks after ordering. Despite my numerous contacts, no concrete response. Lamentable service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2019
Contrary to what is indicated, I was not informed of a time slot for delivery. I had to urgently call the caretaker who did not have the list and could not verify that all of my order was there (the box was open...). Missing parts. I called your service and dealt with a charming and very professional person who made a second shipment (thank you very much) but I still lack the hooks provided with the pack... Thank you! B
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2019
The DPD delivery service did not respect the chosen time slot, I waited all day in vain, no phone call, no email, I thus lost a day of work. The next day was fine. I had to deal with a DPD delivery person who was trying to make up for the previous day's issues. He explained to me that his company relied on subcontractors who were doing anything. Regarding CIMAISES, they are really top-notch, very serious, the material is of quality and aesthetic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2019
The order was picked up in-store and part of the items were missing (screw-on clips) requiring another trip to the store to collect them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Hello, small problem with the delivery, but the customer service was great to make up for it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2019
The order and delivery went very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2019
Perfect packaging, compliant product, fast delivery. A downside for UPS, had to register on their site to change the delivery date.
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