Customer reviews of Cimaises-et-plus

Hello, Thank you infinitely for your positive feedback! Have a nice day, The C&+ team

Hello, Thank you very much for taking the time to share your feedback! We take note of your comment. Best regards, The Cimaises & Plus team

Hello Sir, I am sorry that you did not order the correct item. We try to be as clear as possible on the site. We have included a summary of the necessary items for a complete set on each range of rails to avoid omissions. The rails are indeed sold with and without fixings. This is clearly specified on the items. Some customers wish to order only the rails or only the fixings because they have, for example, fixings left from a previous installation and vice versa. Regarding the price of fixings separately, it is the same as when you order the rail and its fixings (in the same item). Best regards, The team at cimaises-et-plus.com

Hello, Thank you very much for your positive comment! Have a nice day, Coralie P.

Hello, Thank you very much for your positive feedback regarding the navigation on our site! Have a nice day, Coralie P.

Thank you very much for this feedback!

Hello Madam, The 5-day delay corresponds to the time of the investigation to locate the delivered package. You contacted me on 20/05 and I got back to you on 21/05 with information regarding the delivery. The package had been left at your company's depot at another address as we discussed. Please know that I have asked DPD's customer service not to leave packages at this other address. I was assured that the information would be passed on to the delivering agency. As mentioned, it is also advisable for warehouse staff to refuse packages intended for your offices. Hoping you have been able to retrieve your package since our last exchange. I wish you a good day. Best regards, Coralie P.

Hello, Thank you very much for taking the time to share your opinion! We are delighted that you appreciated our wide range of products. We also understand that navigation can sometimes seem complex, and we appreciate your feedback, which will help us improve your experience. Please feel free to contact us by phone for any questions. Best regards, The Cimaises et Plus team

Hello, Thank you for your comment. For your information, once you have made a quarter turn in the rail and installed your picture, the rod does not move. The advantage of the TWISTER lies in the ability to insert and remove the rod at any point. Indeed, there are only SOLID SLIDER wires and steel cables but no rods. If you wish to exchange for SLIDER wires or steel cables, please do not hesitate to contact us quickly, it is still possible. Best regards, Coralie

Thank you for your understanding and your feedback! Have a nice day, Coralie P.

Thank you for your constructive feedback. I will pass the information to the person in charge of our website. Have a nice day, Coralie P.

Hello, Thank you for this constructive feedback. We will check this.

Thank you for your feedback. First of all, we are sorry for the delivery difficulties encountered and the delivery of the package to a relay point. This is not a common practice, but in any case, it is not normal if you were at home. The DPD delivery person is required to make a first delivery, and it is only in case of absence during this first visit that they can decide to put the package in a relay point. DPD is a relatively economical solution for the customer given the 'atypical' sizes of our packages (large lengths). We do not rule out the possibility of offering a carrier with a more complete service for the customer (with appointment times in particular). Again, our apologies for this inconvenience, Best regards, Coralie P.

Thank you for this feedback.

Hello Sir, We apologize for the wait. Your package left our facility on Monday, December 9th by tracked letter. It seems that the Post Office is experiencing issues. The status of your shipment changed today. The Post Office tracking indicates: "Tuesday, December 17th at 9:01 AM - Your shipment is at its distribution site. We are preparing it for delivery." You should not have to wait much longer to receive the shipment. If you have not received anything by the end of the week, please keep us informed, we will resend the order. With our sincere apologies. Best regards, Coralie P.

Hello, The order was sent via DPD carrier. The carrier should inform you of the delivery day and time slot (if you are a private individual). I have checked, we have indeed registered your shipment in DPD PREDICT (with delivery time slot). We are sorry for this malfunction, we will escalate the information to our sales representative at DPD. Best regards, Coralie P.

Thank you!

Thank you!

Hello, We are sorry for the wait. Shipments by DPD carrier are delivered within 24/48h after dispatch. The time indicated by the Post for tracked letters is 2 to 3 working days. We apologize for this delay. Best regards, Coralie P.

Thank you for your comment!

Hello, Thank you for your comment! We sell rails with and without screws and plugs because some customers do not want them. You can see in the product photo the screws and plugs when they are included (and in the description). Sorry that you had to reorder. Have a nice day, Coralie P.

Hello, Thank you for this feedback! I see that you ordered a ceiling rail to clip. I have a question: did you properly place a clip between the rails so that they are well joined? Normally, with two factory cuts side by side and the two rails fixed at their junction on the same clip, the result should be rather discreet. Best regards, Coralie P.

Thank you for your comment!

My response to your previous review: Hello Sir, According to what I see on the DPD interface, your package was picked up on 1/10 and delivered on 3/10. The package was therefore delivered on time. I do not see any information regarding a delivery on 2/10, it was, I think, an erroneous message. I confirm that it is not normal that a delivery time slot was not communicated to you. All individuals benefit from the PREDICT service with a delivery time slot: morning or afternoon. We sincerely apologize for this malfunction, which we will report to DPD. Regarding the boxes, they are perfectly suited for sending picture rails. If you did have damaged products, I invite you to call our customer service who will take care of it. However, I will check with our logistics service what might have happened and if they did not put too many rails in one box. In any case, we are sorry that the service did not meet your expectations. For your information, we changed our carrier to DPD about 8 years ago, precisely to provide quality delivery service to our customers. Unfortunately, our shipments are 'non-standard' with a majority of shipments of 200 cm, which all express carriers do not accept. Other carriers could send our orders but at higher rates for customers and/or with longer delays (outside express delivery). However, we do not rule out the idea of offering an alternative transport solution to our customers. That said, most of the time, customers are satisfied with the service provided by DPD (both in terms of cost and delay and information) but it can happen, on the margin, that there are some issues with certain deliveries. I see that you have ordered several times from us and that the transport has always gone well with DPD except this time. This may be an isolated case. Please know that our customer service is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm as well as Saturday morning (9 am to 1 pm) to answer all your questions. We can certainly help you if there is a transport issue and perhaps obtain certain information more easily from the carrier. Hoping to see you again on the Cimaises & Plus site. Best regards, Coralie P.

Hello, Thank you for your comment! After checking, you ordered two different models of rails: the CLASSIC + (max 40 kg) and the CLASSIC RAIL (which you purchased in a box) max 20 kg. Indeed, these two models are slightly different, the CLASSIC PLUS is thicker and rounder than the CLASSIC RAIL. Have a nice day, Coralie P.

Thank you very much for your comment!

Hello Madam, We cannot find any trace of your two emails. Did you receive a first response from us? To which address did you send your email? Please send me the details (photos and details of the damaged items) to: [email protected] Was the package damaged? Looking forward to your reply, Best regards, Coralie P.

Hello Madam, Indeed we were conducting an inventory of our stock this week and shipments have been delayed as a result. We sincerely apologize for the inconvenience caused. Best regards, Cimaises et plus