Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Delayed delivery, almost a month instead of the promised 48 hours!!!
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Response from Cimaises-et-plus
Hello, The poster holder "POSTER-PANT" of 60 cm is indeed out of stock. I acknowledge that there was an update error on the site. We have corrected this. For your information, this product is made in small series in Brittany (the manufacturing time is generally one to two months). We have an order in progress, the carpenter informed me that production would be completed this week. We are therefore expecting your poster holder (60 cm) during the next week (the other model is indeed in stock). You will therefore be delivered earlier (mid/end of next week or the beginning of the following week at the latest). Our apologies for this inconvenience. Best regards, The Cimaises & Plus Team
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Dominique M.
Rating: 4 out of 5
following a purchase from 17/06/2024
Not always easy to navigate through the offers, not very intuitive
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Response from Cimaises-et-plus
Thank you for this feedback which we take into account.
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Christian S.
Rating: 2 out of 5
following a purchase from 26/05/2024
Products meet my expectations but ... 5 missing hooks and coincidentally 5 extra rods as if to compensate, without a single word of explanation. And to top it all off, despite being told that delivery would happen three mornings in a row, I was only delivered on the third day.
I know that Cimaises & + is not responsible for delivery issues but for a first order I find that this is quite a lot.
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Response from Cimaises-et-plus
Hello Sir, If we made a preparation error, you can contact us so that we send you the missing item. We have no reason to send rods (more expensive) to compensate for a possible absence of hooks. Could you specify whether it is 5 picture hooks (AC94205) or 5 partition hooks (AC94504) that you are missing? We will send them to you. Looking forward to hearing from you, Best regards, Coralie P. email: [email protected] tel: 01 40 58 11 70
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Thomas J.
Rating: 4 out of 5
following a purchase from 21/05/2024
Everything was very good except at the pickup in the store where the person in charge of reception was rather cold.
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Evelyne D.
Rating: 4 out of 5
following a purchase from 22/05/2024
Order placed on time but a part was missing, which I reported.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2024
I had a bit of trouble finalizing the order because:
- difficult to find certain products (pearl threads, twisters)
- I forgot to order the additional fixing clips for the picture rails which are essential
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2024
Delivery canceled and postponed twice by DPD. We are still waiting for the package
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Response from Cimaises-et-plus
Hello, After checking, your package was delivered on Saturday 11/05 after two delivery postponements (on the 7th and the 10th). We apologize for this inconvenience. Best regards, The Cimaises & Plus team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2024
I waited 5 days and heard nothing about my package. I had to ask them for news about my order. Results: Cimaises out of stock... but offered for sale. I also had to insist that they replace everything since they didn't even know if they would benefit from a restock of the cimaises. Naturally disappointed by these false stocks, this lack of responsiveness, and the weak solutions proposed while we were waiting.
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Response from Cimaises-et-plus
Hello Sir, I am sorry for the problem you encountered. I just checked with the logistics service. Your order was shipped on Thursday 25/04 instead of Monday 22/04 due to an exceptional shortage of R30 rods. We were supposed to receive the (5) missing rods on Friday 26/04 but given the urgency, you requested an exchange for another model of rods. Our logistics service responded favorably to your request and shipped the package immediately, and you were able to be delivered on 26/04. I am aware that there was an error on our part and that the stock of R30 rods was incorrect, and I apologize for that. Furthermore, we should have indeed called you on Monday 22 to inform you. I will escalate this to our logistics service to ensure it does not happen again. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2024
Insufficient explanations when you don't know the fastening system, easy order afterwards and delivery without problems
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Response from Cimaises-et-plus
Hello, Thank you for your comment. We attach a detailed assembly sheet with the orders. You may not have received it? Looking forward to hearing from you, Best regards, Coralie PIED
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2024
Quality material and fast delivery. However, ensuring to select the right delivery provider based on the order can prove difficult.
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Response from Cimaises-et-plus
Thank you very much for your comment. Our sales service is at your disposal by email and phone to answer all your questions. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
Good site
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2024
I find it unfortunate that for 3 rails ordered, there are only 2 end caps, as I position them on 3 different walls, I am missing 4 caps... can you send them to me?
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Response from Cimaises-et-plus
Hello, the economical boxes indeed only include two end caps. However, if you need more caps, they can be ordered separately on the site (in packs of 4). Product code: AC94105 (white CLICK cap). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
It's serious. Fast. But expensive...
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2024
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2024
Meets my need and easy installation. One suggestion: include 4 tips instead of two.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2024
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2024
Fast delivery.
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Response from Cimaises-et-plus
Thank you for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2024
Very practical and nicely decorated. Ceiling not yet repainted but I am sure it will look perfect once painted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2024
Serious, reliable company
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
Unfortunately the delivery was supposed to be at home...... it was delivered to a depot 10 km from my home while there is one 500m away DPD a terrible service
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Response from Cimaises-et-plus
Hello Madam, We are sorry for this inconvenience. For your information, when the customer chooses a delivery, the carrier is required to make a first pass at their home. The date is communicated to you in advance and you can change it if it does not suit you. In the absence of modification by the customer and if the delivery person cannot deliver on the day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2024
Very extensive catalog. Order, payment, and delivery without problems. Shipping costs to Switzerland are excessive, but such a complete catalog does not exist in Switzerland ... I recommend this site.
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Response from Cimaises-et-plus
Thank you very much for your constructive feedback. We take note of your comment regarding shipping costs. Unfortunately, our carrier charges additional fees for Switzerland that we are obliged to pass on. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Quality price is on point.
Good delivery.
No issues.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
Nothing to complain about. Everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2023
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Delivery is too expensive
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Response from Cimaises-et-plus
Hello, Orders under 39 euros (with lengths of 200 cm) are charged a bit more because shipping costs are not offset by the cost of the material. Please note that shipping costs (for individuals) are 12.90 euros if the order is over 39 euros and free if the order is over 139 euros. This is an oversized shipment, unfortunately, we cannot lower this transport cost. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2023
Package not received
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Response from Cimaises-et-plus
Hello, I just checked your tracking, your package was delivered today. Can you confirm? Samples may take longer if one (or more) references are missing (temporary out of stock) and we do not have everything in store. Indeed, in this case, the factory must send us new ones. We apologize for the delay. Best regards, Coralie PIED
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2023
Not always easy to find your way...
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Response from Cimaises-et-plus
Hello, We are reachable by phone or email for any questions. We will be happy to assist you. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2023
The box was delivered open at both ends placed in the yard of the house lying against a wall, some baseboards have defects.
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Response from Cimaises-et-plus
Hello, Did you contact customer service so that we can send a replacement? The carrier is at fault if they left the package in the yard and did not have you sign for receipt. You are therefore covered in case of a problem. If there are damaged moldings, please take photos upon receipt and send them to us so we can send new baseboards. In any case, sorry for these delivery conditions. We will inform the carrier. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Wide choice of products.
Delivery costs a bit high.
Deadlines respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2023
It's okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Simple and effective, fast delivery.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Good product ... however regret not being able to find continuity with my rail purchase from 5 years ago which is no longer on the menu.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment! I just checked your 2017 order, all items are still offered on the site. Do not hesitate to contact us if needed. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
Delivery of the order was quite fast, but unfortunately it is incomplete, I sent an email to report it, it was taken into account but I have not heard back.
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Response from Cimaises-et-plus
Hello Sir, After checking, some S-hooks were missing which have been sent by post. I am contacting you by email to verify that you have received them since. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2023
Fast shipping, compliant item, just the shipping costs a bit expensive
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/07/2023
Did not receive the right product!
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Response from Cimaises-et-plus
Hello Sir, Have you contacted us regarding this issue so that we can resolve it? I cannot find any request from you. I will contact you by email in the morning. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2023
No particular difficulty in choosing and ordering.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2023
Cables and different types of quality picture hooks conforming to what I expected. However, the seller does not respect the commitments made on the site, justifying the delay by a surge of orders during the discount/sale period which did not allow them to proceed with the shipment according to their commitment.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your feedback. After verification, the order was placed on Friday, July 14, and therefore processed the next working day, which is Monday, July 17. It indeed left with a day's delay (on Tuesday, July 18) and was delivered to the pickup point on July 20. We are sorry if this day's delay in processing your order has been detrimental to you; it is a completely exceptional situation. Counting on your understanding. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Hello, I had ordered a set of black elements (picture rails and cables) and unfortunately the cables received are steel colored... Without this error and the 2 days of delivery delay due to the carrier's (DPD) procrastination, the rating would have been perfect because the material received is of excellent quality. TB
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Response from Cimaises-et-plus
Hello, Thank you for your comment. After verification, you ordered the cables in gray. However, we can change them for you. I will contact you by email regarding this. Best regards, Coralie P.
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