Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
One flaw: it is impossible to turn off the spots other than by unplugging them.
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Response from Cimaises-et-plus
Hello, You can press the dimmer button for 3 seconds to turn off the spot. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2022
Very good material, very professional after-sales service, serious company with a significant choice.
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Response from Cimaises-et-plus
Thank you very much for your comment! Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2022
Product = Very good, Order preparation and shipping = Very good Delivery by the carrier "DPD" = Disappointing. 3 delivery delays in three days.
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Response from Cimaises-et-plus
Thank you for your comment, we are sorry that you had several delivery delays. We will pass this information on to our sales representative at DPD. Have a nice day,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
The cables in the kit detach too easily, those ordered as supplements are of better quality.
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Response from Cimaises-et-plus
Hello, The wires included in the ECO kit fit from one side of the rail and support 15 kg compared to 20 kg for the TWISTER wires you ordered separately. The TWISTER wires fit from underneath the rail by making a quarter turn and are then locked in the rail. What do you mean by "the wires detach easily"? Please feel free to contact our customer service if needed: [email protected] Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Product as described and very easy to install! Fast delivery.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2022
After 4 missed delivery appointments, and just as many days wasted waiting, I am still not delivered!
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Response from Cimaises-et-plus
Hello, The carrier informs us that the package has been out for delivery 3 times. The first two times, they tried to contact you, without success. Therefore, the delivery could not be made. The 3rd time, on 01/09, the package was delivered to you. I haven't heard back from you, but I hope the delivery went well. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2022
Hello, Good packaging and well informed of the final delivery date. What would have been a plus is information between the order date and the delivery date. One of the products was out of stock or there was a manufacturing issue related to the material. Feedback following the manufacturer's consultation would have been interesting.
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Response from Cimaises-et-plus
Hello, Thank you for this feedback. We take note of your remark and indeed, we should have informed you. We apologize for this oversight. Wishing you an excellent day. Sincerely, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2022
A product just as I imagined it or almost.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Delivery could be improved. Great product!
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2022
Extremely fast delivery, however disappointed with the fixing clips, unlike other systems that are hooked into the bar and therefore cannot drop it in case of detachment, if they come loose the bar can fall. This happened to me because the museum is very old, and the walls are uneven which creates tensions in certain places that made the bar unclip. I had to drill holes and put in plugs and screws for security.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2022
Unprotected panels in the delivery box, poorly packaged.
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Response from Cimaises-et-plus
Hello, You can send us photos by email in case of a damaged package during transport. If needed, don't hesitate. Also, if it's about micro scratches, you can easily hide them with a bit of filler and paint them with two coats of paint, which should solve your issue. We are sorry for this problem, we place a lot of importance on the preparation of packages. The panels are shipped in boxes specially made for them with reinforcements at the ends and cushioning (bubble wrap) if necessary. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2022
Impeccable product! The delivery was fast, but the delivery person should avoid letting the customer see the contents of their load and prepare their package beforehand. There is reason to be concerned otherwise.
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Response from Cimaises-et-plus
Hello, Thank you very much for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
In accordance with the order, the baseboards are really very beautiful.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2022
The picture rails were narrower than expected and the hanging systems were reduced in number. Otherwise, the delivery system was very efficient.
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Response from Cimaises-et-plus
Hello, The dimensions of the CLASSIC PLUS rail are specified on the product sheet and you can download the technical sheet with the dimensions. Furthermore, you ordered 20 rods and 30 hooks, I do not understand your remark about the fact that the hanging systems are reduced in number. Don't hesitate to tell us more by email. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2022
I hate being harassed to give my opinion for a trifle.
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Response from Cimaises-et-plus
Hello Sir, We only send one email (automatic) within 15 days after each order. It seems natural to us to allow our customers to share their shopping experience, but there is of course no obligation to do so. We are sorry that this bothered you. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
Okay.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2022
Very positive purchase! I will recommend the sequel on this serious site! But if in the Loire, DPD carrier without respect.
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Response from Cimaises-et-plus
Thank you for your feedback :) We are sorry to learn that you had to deal with a delivery person who is not serious. Don't hesitate to tell us more so that we can pass the information on to the carrier. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2022
The picture rails took a long time to be delivered, apparently due to a manufacturing problem. But both products, picture rails and decofix glue are perfect. The customer service is courteous and precise. Thank you.
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Response from Cimaises-et-plus
Thank you madam for this feedback! Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Thank you for the customer service. Fast delivery and good listening. I recommend. See you soon.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
Fast service, products meet my expectations. I recommend!
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Response from Cimaises-et-plus
Thank you very much, we are delighted to know you are satisfied!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2022
Disappointing delivery by DPD: the delivery person was in a hurry, handed me the package without even giving me time to read the delivery note (I wanted to check the contents), and left the moment the package was in front of me.
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Response from Cimaises-et-plus
Hello, We are sorry that the delivery did not go as smoothly as possible. We will inform our sales representative at DPD during her next visit. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
The delivery took a bit longer than expected, but everything arrived well.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2022
Very good material, sturdy and elegant. The delivery did not meet expectations. I requested and paid more than 15 euros for home delivery. The 2-meter package ended up at a pickup point even before the first presentation. It's a shame...
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Response from Cimaises-et-plus
Hello, Thank you for your comment and sorry for the issue during your delivery. We will pass this information on to the carrier. Regarding the delivery cost, these fees are largely related to the size of the packages which are 200 cm, they are 12.90 euros (for individuals) and free for purchases over 139 euros. With our apologies. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2022
Unsatisfactory delivery by DPD France, on all points: date not respected twice, late communication of the time slot, and delivery not within the time slot. And the delivery person tried not to deliver to my home but to a nearby convenience store.
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Response from Cimaises-et-plus
We are sorry to hear that your delivery was difficult. In case of problems, we can be reached at 01 40 58 1170 and can assist you with the carrier. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Quality products. Despite a few missing fixings and hooks upon delivery, the responsiveness is exemplary as the supplement was made less than 24 hours after my call.
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Response from Cimaises-et-plus
Thank you very much for this feedback :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
Perfect products. Delivery was laborious... I was notified by the post via a text message that the package could be picked up on a Saturday morning at 11:30, while their offices close at 12:00...
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Response from Cimaises-et-plus
Thank you for your feedback & sorry for the message from the Post. Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
Ultra-fast delivery, and relevant phone information. Thank you.
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Response from Cimaises-et-plus
A big thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2022
Top product, delivery by DPD a disaster as usual. -
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Response from Cimaises-et-plus
Thank you for your comment & sorry that the delivery was delayed (departure on the 12th and delivery on the 18th according to your tracking). Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2022
Your carrier DPD is not reliable. A delivery date was indicated to me for Friday the 13th, then for Saturday and Monday the 16th, and I was finally delivered on Tuesday the 17th!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2022
Small delivery issue (missing products), the team responded on the phone and handled everything right away and the problem was resolved immediately. It is easier not to make mistakes than to fix them, here no problem, responsiveness... Thank you and hats off to the Cimaises team & +.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2022
Ordered on May 9, received on May 10, so very quick processing and shipping. Packaging was perfect, I take away one star for the delivery service which only delivers at the foot of the building. Positive experience, I recommend the site. -
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Response from Cimaises-et-plus
Thank you very much for your comment! Indeed, delivery is made at the bottom of the building, hence the delivery price (for a package of 200 cm).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
There should be no delivery problems. The store washes its hands of it and leaves you to manage. The announced delay of 24/48h for products in stock is false.
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Response from Cimaises-et-plus
Hello, did you contact us? We have no record of a request from you. We take over with the carrier in case of difficulty, so I am surprised by your message. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2022
Initially scheduled delivery on 30/04/2022. Canceled by email on 30/04/2022 at 11 am. Re-delivered without warning on 03/05/2022.
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Response from Cimaises-et-plus
Hello Sir, We apologize for this, after verification, the carrier informs us that there was a notification error. Have a good day, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2022
The items sent by mail are poorly protected, they often arrive slightly damaged. Difficult to check upon arrival of the package with a delivery person who is often in a hurry. It can be seen that the care given to the order is not up to par. Two shipments, two quality or quantity issues. It's a shame. Knowing that carriers throw packages into their van, the preparation service for shipping should pay more attention to the packaging.
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Response from Cimaises-et-plus
Hello, We are sorry that the delivery person damaged your package, we do take all necessary care in packaging and add cushioning when necessary. I will forward your information to the logistics department. Our apologies for this inconvenience. Have a nice day. The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2022
Very satisfied, despite the very high shipping costs.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
Hello, We have received the 15 picture rails and hooks ordered. We had ordered 20 in 2021. Your prices have increased by 5.54% compared to last year ... Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
Delivery 48 hours later after respecting it is a pleasure because it is increasingly rare to have deadlines on the internet. I recommend.
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