Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Already several uses and orders... so very good for me, nothing to say. Seems to be a specialist in 'hanging'....!
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Response from Cimaises-et-plus
Thank you very much for your feedback and your loyalty! Have a nice day, Coralie P.
C
Christian L.
Rating: 5 out of 5
following a purchase from 03/11/2024
Easy quick
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Response from Cimaises-et-plus
Thank you!
A
Alain B.
Rating: 3 out of 5
following a purchase from 05/11/2024
Delivery time not respected
4 days instead of 2 planned
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Response from Cimaises-et-plus
Hello, We are sorry for the wait. Shipments by DPD carrier are delivered within 24/48h after dispatch. The time indicated by the Post for tracked letters is 2 to 3 working days. We apologize for this delay. Best regards, Coralie P.
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Sebastien M.
Rating: 5 out of 5
following a purchase from 04/11/2024
The products are of good quality and the delivery went very well. The carrier is careful despite the length of the package (2 m).
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Michel B.
Rating: 5 out of 5
following a purchase from 30/10/2024
The site is convenient to use and the product descriptions are very clear.
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Eric D.
Rating: 5 out of 5
following a purchase from 31/10/2024
Reasonable prices, fast service and attentive customer service. I recommend without hesitation.
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Frédéric L.
Rating: 5 out of 5
following a purchase from 16/10/2024
Fast and efficient shipping. The hotline was very good too and provided us with good advice.
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Response from Cimaises-et-plus
Thank you for your feedback! We are happy to know you are satisfied. Have a nice day, Coralie P.
G
Giuseppe F.
Rating: 5 out of 5
following a purchase from 27/10/2024
Easy to navigate and a very complete choice of products and solutions.
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Response from Cimaises-et-plus
A big thank you for your comment!
B
Brigitte S.
Rating: 5 out of 5
following a purchase from 28/10/2024
Fast service
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Response from Cimaises-et-plus
Thank you!
R
Ramun W.
Rating: 5 out of 5
following a purchase from 24/10/2024
VERY GOOD
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Response from Cimaises-et-plus
Thank you!
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Jacques P.
Rating: 5 out of 5
following a purchase from 26/10/2024
You can find products that are nowhere else
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Response from Cimaises-et-plus
Thank you very much for your comment!
J
Jean-Francois D.
Rating: 5 out of 5
following a purchase from 22/10/2024
Perfect
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Response from Cimaises-et-plus
Thank you!
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Philippe P.
Rating: 5 out of 5
following a purchase from 22/10/2024
Very good products and delivery on time
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Response from Cimaises-et-plus
Thank you!
H
Herve K.
Rating: 5 out of 5
following a purchase from 17/10/2024
Perfect in every way
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Response from Cimaises-et-plus
A big thank you!
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Sophie D.
Rating: 5 out of 5
following a purchase from 19/10/2024
I regularly order from Cimaises and more, I find the products I need for my artistic activity at competitive prices. Always very happy with the service and quality.
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Response from Cimaises-et-plus
Thank you very much for your comment and for your loyalty! Have a nice day, Coralie P.
J
Jean Claude B.
Rating: 5 out of 5
following a purchase from 18/10/2024
Seems like a good quality-price ratio and fast shipping
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Response from Cimaises-et-plus
Thank you!
V
Véronique G.
Rating: 5 out of 5
following a purchase from 15/09/2024
From ordering on the site to delivery: Everything is perfect
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Response from Cimaises-et-plus
Thank you very much for your comment!
F
Frederic L.
Rating: 5 out of 5
following a purchase from 13/10/2024
Very good products and impeccable service.
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Response from Cimaises-et-plus
Thank you very much!
J
Jean-François L.
Rating: 5 out of 5
following a purchase from 13/10/2024
Order a bit complicated, mainly due to the number of products. Fast delivery. Easy installation with the assembly instructions. The result is superb.
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Response from Cimaises-et-plus
Thank you for this feedback and glad to hear that the result meets your expectations :)
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Thierry J.
Rating: 5 out of 5
following a purchase from 09/10/2024
Fast delivery, just in time for the expo, and in accordance with the order and expectations. Easy to install by oneself, a good investment.
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Response from Cimaises-et-plus
A big thank you for your comment!
C
Christophe G.
Rating: 5 out of 5
following a purchase from 09/10/2024
Perfect, very good quality and very fast
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Response from Cimaises-et-plus
Thank you very much!
C
Claudine Q.
Rating: 5 out of 5
following a purchase from 07/10/2024
Simple and efficient
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Response from Cimaises-et-plus
Thank you very much!
J
Jean Pierre B.
Rating: 5 out of 5
following a purchase from 03/10/2024
Very accessible site without any problem
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Response from Cimaises-et-plus
A big thank you for your comment!
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Michel A.
Rating: 5 out of 5
following a purchase from 30/09/2024
Easy to use site, fast service and impeccable delivery
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Véronique B.
Rating: 5 out of 5
following a purchase from 30/09/2024
Very accessible site, fast delivery
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Olivier R.
Rating: 3 out of 5
following a purchase from 30/09/2024
Basic product suitable for my use as a private individual. Price a bit too high despite the discount. Very well packaged for the delivery properly ensured. Its
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Response from Cimaises-et-plus
Thank you for your comment!
J
Jean C.
Rating: 1 out of 5
following a purchase from 30/09/2024
Package damaged during delivery, defective without surprise due to the quality of the packaging clearly unsuitable for the volume and weight of the delivered equipment... Poor quality delivery service: the national delivery provider announces the delivery on its website with a simultaneous email - mention 'package in the delivery truck' - on a given day, thus forcing to wait for delivery all day long on that day as no time slot was proposed. Delivery not made on that day. The package was finally delivered the next day - the delivery provider's website announced this delivery this time with the mention 'package at the agency' but without more time slot provided by the delivery provider's website. No possibility to contact the local agency of this same national delivery provider, only a central telephone platform is 'available' to inquire more precisely, a platform that when contacted indicates that indeed the website provides incorrect information... Champagne! The only good point regarding this delivery is the friendliness and professionalism of the final delivery person - a subcontractor - who properly pointed out the packaging issue. I had chosen my picture rail supplier because previous deliveries were of better quality than a cheaper competitor... This is apparently no longer the case. The quality of delivery is a critical criterion for me for online orders, so I will think twice before using this site again.
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Response from Cimaises-et-plus
My response to your previous review: Hello Sir, According to what I see on the DPD interface, your package was picked up on 1/10 and delivered on 3/10. The package was therefore delivered on time. I do not see any information regarding a delivery on 2/10, it was, I think, an erroneous message. I confirm that it is not normal that a delivery time slot was not communicated to you. All individuals benefit from the PREDICT service with a delivery time slot: morning or afternoon. We sincerely apologize for this malfunction, which we will report to DPD. Regarding the boxes, they are perfectly suited for sending picture rails. If you did have damaged products, I invite you to call our customer service who will take care of it. However, I will check with our logistics service what might have happened and if they did not put too many rails in one box. In any case, we are sorry that the service did not meet your expectations. For your information, we changed our carrier to DPD about 8 years ago, precisely to provide quality delivery service to our customers. Unfortunately, our shipments are 'non-standard' with a majority of shipments of 200 cm, which all express carriers do not accept. Other carriers could send our orders but at higher rates for customers and/or with longer delays (outside express delivery). However, we do not rule out the idea of offering an alternative transport solution to our customers. That said, most of the time, customers are satisfied with the service provided by DPD (both in terms of cost and delay and information) but it can happen, on the margin, that there are some issues with certain deliveries. I see that you have ordered several times from us and that the transport has always gone well with DPD except this time. This may be an isolated case. Please know that our customer service is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm as well as Saturday morning (9 am to 1 pm) to answer all your questions. We can certainly help you if there is a transport issue and perhaps obtain certain information more easily from the carrier. Hoping to see you again on the Cimaises & Plus site. Best regards, Coralie P.
D
Didier P.
Rating: 5 out of 5
following a purchase from 01/10/2024
Content in accordance with the order
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Response from Cimaises-et-plus
Thank you for your feedback!
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Eric A.
Rating: 5 out of 5
following a purchase from 01/10/2024
Well-documented site, order easily placed and quickly sent and received. Perfect!
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Coralie P.
H
Harry P.
Rating: 5 out of 5
following a purchase from 30/09/2024
good packaging fast delivery
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Marie Genevieve G.
Rating: 5 out of 5
following a purchase from 15/09/2024
No delivery problem product conforms
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Monique C.
Rating: 5 out of 5
following a purchase from 28/09/2024
Great
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Response from Cimaises-et-plus
Thank you very much!
A
Alain C.
Rating: 5 out of 5
following a purchase from 21/09/2024
This is the place to go for buying picture rails, hooks, lighting, cornices, etc... Well-stocked specialists.
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Yvan B.
Rating: 5 out of 5
following a purchase from 22/09/2024
Very fast delivery and package perfectly protected.
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Eric D.
Rating: 5 out of 5
following a purchase from 23/09/2024
Very good, impeccable service, careful and attentive. I recommend!
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Response from Cimaises-et-plus
Thank you very much!
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Nicolas G.
Rating: 5 out of 5
following a purchase from 23/09/2024
You can buy with confidence on this site. Very good products and perfect shipping times.
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Response from Cimaises-et-plus
Thank you very much for your recommendation!
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Servane L.
Rating: 3 out of 5
following a purchase from 15/09/2024
Two orders, the picture rails are not the same, the first ones are wider and there were no hooks, which I had to order additionally (I did not make a complaint, boring boring). Nevertheless, happy with the result and okay value for money.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! After checking, you ordered two different models of rails: the CLASSIC + (max 40 kg) and the CLASSIC RAIL (which you purchased in a box) max 20 kg. Indeed, these two models are slightly different, the CLASSIC PLUS is thicker and rounder than the CLASSIC RAIL. Have a nice day, Coralie P.
A
Anna C.
Rating: 5 out of 5
following a purchase from 19/09/2024
Easy product tracking
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