Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Goods compliant on both orders. Carrier to be avoided. On the 2 deliveries, they canceled the appointments 5 times at the last moment to deliver that day after having canceled the delivery. Unreachable by phone or internet DPD is to be banned. We may have to refrain from recommending your products due to this carrier being the weak link in the online order. DPD to avoid+++.
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Response from Cimaises-et-plus
Thank you for your comment, we are sorry to learn that your delivery went badly. We changed carriers a few years ago to DPD and we see fewer delivery problems. Unfortunately, we still have some and do not fail to report them to DPD for the improvement of their service. It should still be noted that few carriers accept packages 2 meters long (90% of our shipments) at a cost that is reasonable for the customer, hence the choice of this carrier. For small shipments, it is possible to choose COLLISSIMO on the site. However, we take note of your comment, perhaps one day we will offer an additional transport solution so that the customer can choose the one that suits them best. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2021
Item out of stock but not specified on the online order. But delivery by cronopost at €7 to get it very quickly, settled anyway. As a result, I was in a hurry, I went to buy the same ones at brico. I am not satisfied.
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Response from Cimaises-et-plus
Hello Sir, You must be mistaken because we do not make express shipments by Chronopost but shipments by Colissimo at €6.90 including VAT and the delay is 24 to 72 hours (working days). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2021
NOTHING TO REPORT. CONFORMS.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
As specified below Very nice product but delivery costs a bit too high.
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Response from Cimaises-et-plus
Hello, The delivery fee for the cornices is due to the length of 200 cm. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
I haven't installed it yet thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
Hello, I received my package with my accessories except that 10 foam blocks were missing plus stabilization. I called immediately and was told it would be sent by mail. It has been six days and I still don't have the missing blocks. The people preparing the packages should pay a little more attention.
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Response from Cimaises-et-plus
Hello, the stabilizers have been sent for several days, please contact us if you still haven't received anything by the end of the week. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
Excellent products. A small downside for the delivery: The carrier is very poorly organized. The package arrived a week late, after many steps and reminders.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2021
To date, still no trace of the goods! .
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Response from Cimaises-et-plus
Hello, The post office was waiting for an address supplement from you due to an address error. We apologize, the package is going out today. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
Actually... I still haven't been delivered!
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Response from Cimaises-et-plus
Hello Madam, Your package was sent the day after receiving your order on 4/01. We deliver within 2 to 3 days, there is indeed a problem with the package and I just contacted the carrier. Do not hesitate to contact us directly in case of delivery problems so that we can act quickly. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
A bit expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Delivery issues during the lockdown (the package went around France twice ;)) Responsive customer service and compliant product!
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Response from Cimaises-et-plus
Still sorry for the delivery problem.. Thank you for taking the time to leave us your feedback :) Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Order received incomplete after contact, the sending of missing parts is still incomplete missing screws and plugs and instructions it's very average.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
I didn't need customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The only downside is the pickup point for the goods from the carrier. It's a shame, even though the delivery time was very efficient, it spoils everything. But Cimaise's service and product are top-notch, thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Delivery times and tracking by DPD are terrible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
The damaged cardboard, I check the rails on the side where the cardboard was damaged and nothing. The delivery person turned the rails in the cardboard so that I wouldn't see that the rails were broken, result disappointed by the delivery person. Roger Chaudier.
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Response from Cimaises-et-plus
Hello Sir, Have you contacted our services to address the problem? Thank you for contacting us. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2020
Error in the delivery of the order and no instructions.
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Response from Cimaises-et-plus
Hello, You did not receive the correct screws indeed, a replacement shipment was made the day you informed us. We apologize for this error. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2020
The hooks slide very difficultly in the rail, do not recommend.
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Response from Cimaises-et-plus
What use did you want to make of the slider rail hooks? I clarify that they are not made to slide and put curtains (which is often asked of us). These hooks are inserted from one side of the rail and are mainly used to hang promotional materials in the window or paintings if you want to put your own wires for example or crimp them yourself (for an exhibition or other).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello, There were 15 safety tips missing from the package. I called customer service who was supposed to send me the missing material. Still nothing received to this day! (more than 10 days).
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Response from Cimaises-et-plus
Hello, We did send the postal package after your request. Some shipments are currently taking longer with the post. I will email you to explain the procedure if you still haven't received anything by Wednesday. With our apologies, have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2020
The products are in accordance with the description. The delivery service is catastrophic with no respect for health standards. And customer service hangs up on you when you ask them a question they don't like.
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Response from Cimaises-et-plus
Hello Sir, You wanted to be delivered to the floor and refused the delivery of your order on the grounds that the carrier left the packages at the entrance of the building. However, the delivery conditions of our carrier DPD are explicitly stated on our site: "Attention: the transport service stops at the foot of your home (no delivery to the floor)" Moreover, my colleague confirmed to me that your conversation was finished, he had explained everything to you. We do not hang up on customers. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2020
I sent an email to customer service and I am currently without any response while a reducer is missing from my order. Please contact me.
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Response from Cimaises-et-plus
Hello Madam, Yes indeed, I just saw your email from yesterday. I am sorry for not having replied to you yet but we are experiencing an unusual volume of activity and unfortunately, I have not yet had the time to process your email. However, you will receive a response by the end of the day at the latest. Thank you for your understanding. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
As of today, I can't say much since I have not been delivered. I was told that my order was shipped on 16/11. Not seeing anything coming and not having been contacted by the carrier, I asked where my delivery was. I was told it left on 23/11 but without giving me a reference for tracking... Today, I am still waiting... At least customer service responds to you, but I would still like to have a reference for tracking with DPD.
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Response from Cimaises-et-plus
Hello Sir, I am sorry for the wait, we have supply and delivery conditions for ORAC products that are longer than usual, at least for certain references (this should end in December). As I mentioned to you by email, there was a stock shortage on one of the items you ordered and the order was shipped on 23/11. The delivery times of carriers can also be longer by a day or two at the moment with the exceptionally high volumes they are handling during this lockdown period. I am trying to contact Orac in the early afternoon to get your delivery date or approximate date. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2020
Product defined as being in stock... but it is not! Hence a very significant delivery delay, despite the good will of the Cimaise & + staff.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2020
Package received as per the order. However, the delivery by DPD was purely and simply terrible. Delivery postponed 3 times by DPD, so I chose a DPD relay to facilitate this delivery, this same relay refused the delivery on the grounds that the package is too large. I had to go to the DPD center in Metz to retrieve the order (40km). The delivery charges in such circumstances are not justified.
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Response from Cimaises-et-plus
Hello, We are sorry for the issues you encountered during delivery. Indeed, relay points do not take packages of 200 cm which are too large. Delivery is imperative for lengths. As a goodwill gesture, I will send you a 5% discount via email valid on any future order. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
Very good products but disastrous delivery and horrifically expensive... part of the material arrived damaged! Luckily I had planned for more...
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Response from Cimaises-et-plus
Hello, For the Orac moldings of 200 cm, adequate packaging and protection are necessary, which is why the delivery fee is 19.96 euros including VAT (regardless of the quantities ordered). I see that you had a breakage problem and in this case, you can refuse the package (if it is visibly damaged) or at least indicate reservations on the delivery slip if you have any doubts. Then, we invite you to contact us by email (or phone), we will ask you for photos and details to validate the handling of the after-sales service. Also, I see that you are in Ile De France, we offer the CLICK & COLLECT service with pickup at our PARIS 75015 store, this can be interesting for small orders as we avoid shipping costs. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
Quality product. Delivery time respected.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2020
The plexiglass is not of good quality, it arrived scratched despite being well packaged and it rails easily.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2020
DIFFICULT TO UNDERSTAND ON THE SITE WHICH ITEMS TO ORDER.
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Response from Cimaises-et-plus
Hello, Don't hesitate to call us if you have difficulty on the site, we will provide you with advice to help you place your order! Have a nice day, Coralie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2020
Difficult to give a review as the merchandise arrived 3 days late, so package refused.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2020
Hello, DPD delivery service is terrible. If I could give less than that, I would have.
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Response from Cimaises-et-plus
Hello, As mentioned by email, your package has been stuck in the LE COUDRAY hub which unfortunately had a breakdown in the logistics chain. We apologize for the wait. Best regards, Coralie P
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
The hooks are not matte aluminum as shown in the picture but shiny metal, which is heavier! However, the customer service was very good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your feedback, we take note of it. The first photo on the site is a drawing, the next one with the photo of the hook shows its shiny aspect. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
Delivery: Order on October 5..received on October 08 Merchandise: error on the screws Customer service: good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment and sorry for the screw-up (which has been fixed since). Have a nice day, Coralie P
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2020
Deplorable delivery conditions for such a small package... And on top of that, we get yelled at on the phone when we call to find out where the package is, with threats to cancel the order...
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Response from Cimaises-et-plus
Hello Sir, We are sorry for the delivery problem you encountered. You did not wish to give us your mobile number which is essential to track your package and that is why we suggested canceling your order. Let's not forget that your two previous orders went well... Have a nice day, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2020
Delivery delayed twice without explanation. No respect for COVID rules. However, the product is satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
I waited for the delivery person all day, he only came the next day!..
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Response from Cimaises-et-plus
Hello, We are sorry that you encountered a problem during delivery. We will report it to our carrier. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2020
As of today, we have not yet been delivered..
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Response from Cimaises-et-plus
Hello Sir, As mentioned by phone, you will be delivered today due to a carrier error during the loading of packages at the depot. We apologize for this error beyond our control and the additional delay caused. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2020
Problem: upon receipt, yesterday at the relay point, the upper part of the packaging was torn (likely intentional break-in) picture rails were escaping from the top Result: 3 of them were damaged (deep indelible stains) Our painter intervened today, unable to return. Really a shame because I use the total lengths to the exact cm... Thank you for your response regarding this damage that occurred, obviously, during transport. Photos available Best regards X Le Loët.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2020
Hello overall yes but you had slipped a straight rod into one of the two packs of bent rods. Mmm... Regards DL.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2020
The delivery person did not verify the address despite the instructions. He put the box in the elevator alone!!! He left without seeing anyone, without asking for the code. We are on the ground floor and he called someone on the floor who had the first name Paul but my last name is PAUL! Fortunately, someone found the box and since it is marked 'Cabinet de la Muette', he brought the box down to the office. I am very disappointed by this lack of attention. Not too keen on ordering from you again Dr. Jolly Paul.
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Response from Cimaises-et-plus
Hello, We are sorry for this inconvenience. Someone from our team called the neighbor to have the package brought back to the office, we did our best. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
PARTICULARLY PATHETIC SERVICE incomplete delivery missing the glues a null and void delivery service, forced to wait for the delivery person to come the first time waiting all day delivery at 5:45 PM, for the glues my wife waited all day Thursday the 18th without the delivery person coming, on Friday the 19th no availability and we do not know if they will come or not and on Saturday delivery on our site after leaving a note on our gate. NULL SERVICE.
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Response from Cimaises-et-plus
As mentioned, the carrier has reorganized due to an unprecedented volume of packages and constraints related to Covid 19. Since the beginning of this episode, we have encountered, to some extent, some difficulties in keeping the delivery slots. You requested in special instructions on our site a delivery during meal times, however this slot is not offered. I am aware that there was a malfunction during your delivery and we will not fail to alert the carrier. As compensation for your inconvenience, I offered you a refund of the shipping costs, which you did not wish for and/or the reshipment of the package by Colissimo but you were delivered in the meantime and this last option was not necessary. We did our best to find a solution to your problem and took the time (an hour) to explain our operation to you but apparently this has no value for you and we regret it.
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