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A
Rating: 5 out of 5
Fast, efficient.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Excellent telephone reception and advice regarding my questions about the best choice of picture rails and hooks for my exhibition. Great responsiveness. Complete and ultra-fast delivery. Easy installation (follow the video instructions closely!). Very nice product finish. Sturdy (easily supports American boxes in aluminum size A1). I am really delighted to have chosen Cimaises &+. Thank you again!
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A
Rating: 4 out of 5
Very good products conforming to expectations. The package arrived damaged by the carrier, but everything was well packaged inside. Only downside, there is no assembly instructions.
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A
Rating: 5 out of 5
Super: advice, telephone reception, execution speed, seriousness, beautiful products, very fast shipping. Very good address.
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A
Rating: 5 out of 5
Very happy with Cimaises &+ They installed the picture rails. Perfect installation by their installer. Very discreet and well done.
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Response from Cimaises-et-plus
Hello Madam, Thank you very much for your comment and delighted to learn that the installation fully satisfied you! Have a nice end of the day, Best regards, Coralie P.
A
Rating: 4 out of 5
Very practical and easy-to-use picture rails. We generalize them in the house. NB: for the delivery, we would have appreciated being informed that it could not be made on the scheduled day (lack of time), but the next day.
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A
Rating: 5 out of 5
Nothing to report EVERYTHING IS CONFORMING AND MEETS MY EXPECTATIONS.
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Response from Cimaises-et-plus
Thank you very much for your comment!
A
Rating: 4 out of 5
Perfect delivery and unboxing. It would be interesting to provide exact measurements of the rods and end caps to refine the order and installations. The guide in the rail did not match that of the catalog. Installation is currently pending... Satisfied with the quality of the products. Best regards.
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Rating: 5 out of 5
Very satisfied with my order. Very high quality product, responsive customer service, and received very quickly without any issues. I would recommend without hesitation.
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Response from Cimaises-et-plus
Thank you very much for your comment! We are delighted to learn that the service and products satisfy you :) Have a nice day, Best regards, Coralie P.
A
Rating: 5 out of 5
Not mounted yet but everything seems to be in order if it doesn't work I will let you know. In any case, congratulations to you for the speed of shipping and the quality of the products as I know a bit about it.
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Response from Cimaises-et-plus
A big thank you for your comment! Do not hesitate to come back to us if needed, of course. Have a nice day, Best regards, Coralie P.
A
Rating: 4 out of 5
SIMPLY SUPER.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Impeccable, service, delivery, + good Thank you.
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A
Rating: 5 out of 5
Very good.
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Response from Cimaises-et-plus
Thank you!!
A
Rating: 5 out of 5
Extremely fast and efficient!! I highly recommend! ;).
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Response from Cimaises-et-plus
A big thank you for your comment, it is a pleasure to read!! Have a nice end of the day, Coralie P.
A
Rating: 5 out of 5
Always satisfied with the services of Cimaises &+.
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Response from Cimaises-et-plus
Thank you very much for this feedback, it is a pleasure to read! Have a nice day, Coralie P.
A
Rating: 5 out of 5
Nothing to say I recommend ++.
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Response from Cimaises-et-plus
A big thank you!
A
Rating: 5 out of 5
Good.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 1 out of 5
The delivery person did not verify the address despite the instructions. He put the box in the elevator alone!!! He left without seeing anyone, without asking for the code. We are on the ground floor and he called someone on the floor who had the first name Paul but my last name is PAUL! Fortunately, someone found the box and since it is marked 'Cabinet de la Muette', he brought the box down to the office. I am very disappointed by this lack of attention. Not too keen on ordering from you again Dr. Jolly Paul.
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Response from Cimaises-et-plus
Hello, We are sorry for this inconvenience. Someone from our team called the neighbor to have the package brought back to the office, we did our best. Have a nice day, Coralie P.
A
Rating: 5 out of 5
Goods and deliveries are compliant.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
TO RECOMMEND.
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Response from Cimaises-et-plus
Thank you!!
A
Rating: 5 out of 5
All OK as usual!!!
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Response from Cimaises-et-plus
Thank you :)
A
Rating: 5 out of 5
Very good product.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
It's a shame not to have a time slot for delivery. Goods well packaged and handled with care by the delivery person.
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Response from Cimaises-et-plus
Hello, Thank you for your review and comment! Indeed, our carrier DPD is an express messenger and offers you a time slot (for individuals) in the morning or in the afternoon but not a precise time. Best regards, The Cimaises & Plus team
A
Rating: 5 out of 5
Order placed on Thursday afternoon and received on Saturday morning, which is exceptional; I wasn't in a hurry. Material well packaged, complete hardware. Very good service. The only small complaint is that the hooks are not all very well machined and some of them do not allow the passage of the translucent wire; you have to pass a small drill through them.
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Response from Cimaises-et-plus
Thank you very much for your comment! I see that you took screw hooks, did it not pass even by unscrewing the screw to the maximum? Do not hesitate to contact us for any problem by phone or by email, we can change the hooks for you if they presented a defect. Have a nice day, Best regards, Coralie P.
A
Rating: 2 out of 5
PARTICULARLY PATHETIC SERVICE incomplete delivery missing the glues a null and void delivery service, forced to wait for the delivery person to come the first time waiting all day delivery at 5:45 PM, for the glues my wife waited all day Thursday the 18th without the delivery person coming, on Friday the 19th no availability and we do not know if they will come or not and on Saturday delivery on our site after leaving a note on our gate. NULL SERVICE.
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Response from Cimaises-et-plus
As mentioned, the carrier has reorganized due to an unprecedented volume of packages and constraints related to Covid 19. Since the beginning of this episode, we have encountered, to some extent, some difficulties in keeping the delivery slots. You requested in special instructions on our site a delivery during meal times, however this slot is not offered. I am aware that there was a malfunction during your delivery and we will not fail to alert the carrier. As compensation for your inconvenience, I offered you a refund of the shipping costs, which you did not wish for and/or the reshipment of the package by Colissimo but you were delivered in the meantime and this last option was not necessary. We did our best to find a solution to your problem and took the time (an hour) to explain our operation to you but apparently this has no value for you and we regret it.
A
Rating: 5 out of 5
As always, very good service! Thank you.
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Response from Cimaises-et-plus
Thank you very much :) !
A
Rating: 4 out of 5
Correct quality-price ratio, perfect delivery.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Easy site to order from, no fuss for confirmation and delivery. Fast delivery, perfect packaging, excellent quality products. Efficient. We are very satisfied with our shopping and will definitely recommend Cimaises & +.
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Response from Cimaises-et-plus
Hello, Thank you very much for your comment! Have a nice day, Best regards, Coralie P.
A
Rating: 5 out of 5
Very good site. Serious and professional, small problem during an order but resolved immediately by a seller. Site that I highly recommend.
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Response from Cimaises-et-plus
A big thank you for your comment!
A
Rating: 4 out of 5
Almost excellent.
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Response from Cimaises-et-plus
Thank you very much! Have a nice day, Best regards, The Cimaises & Plus Team
A
Rating: 5 out of 5
Overall very good.
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Response from Cimaises-et-plus
Thank you :)
A
Rating: 5 out of 5
Very fast shipping and well packaged. Effective tracking of the shipment. Product meets my expectations. Thank you. Until next time.
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Response from Cimaises-et-plus
Thank you very much for your feedback! We are always happy to hear that the service went well overall :) See you soon, Best regards, Coralie P.
A
Rating: 5 out of 5
Everything went well and the product is great.
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Response from Cimaises-et-plus
A big thank you for your comment! Wishing you a beautiful day. Best regards, Coralie P.
A
Rating: 5 out of 5
Very satisfied with Cimaise, several orders and always perfect.
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Response from Cimaises-et-plus
A big thank you for your comment!! Have a nice day, Best regards, The Cimaises & Plus Team
A
Rating: 5 out of 5
Super professional site. Great choice of materials and quality. Order prepared with care, items well distributed and packaging perfect. Speed of delivery. In short, overall, it's the best for artists.
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A
Rating: 5 out of 5
Nothing to report.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Very good value for money, not disappointed.
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Response from Cimaises-et-plus
A big thank you!
A
Rating: 5 out of 5
Sorry! I haven't had the time to open the package yet. I will take care of it in 2 to 3 weeks. The customer service that allowed me to ask a question was nice. I can answer you about the items, as I had already ordered them a little over a year ago.
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A
Rating: 4 out of 5
Purchase of Orac product, simplicity on the site for ordering. Very good customer contact, always a person online. Delivery by GLS lacks information from them about the delay. But reception ok, well cared for package. Nothing to report, very good products, very good merchant. Pleasant welcome on site for the realization of a quote. I recommend!
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Response from Cimaises-et-plus
Hello Sir, A big thank you for your comment! For the delivery, it should have been another carrier (TNT or FRANCE EXPRESS) because we have not worked with GLS for two years. To save time, we sent your package directly from the depot, the carrier is required to contact you to give you the delivery day and time slot morning or afternoon... I am sorry if there was a shortcoming on that side. Thank you for this feedback anyway and have a nice day, Coralie
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Rating: 4 out of 5
4.00/5.
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