Customer reviews of Cimaises-et-plus

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
5 3 021 74% 4 706 17% 3 219 5% 2 62 2% 1 78 2%

Summary of reviews

Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2018
Delivery a bit long compared to the courier, but top customer service! Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Problem with delivery, but quick, professional, and almost transparent handling of the anomaly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2018
Hello, due to the incompetence of your courier - DPD, two weeks after making my purchase, I still have not received my order following 3 appointments. Best regards, so very NEGATIVE delivery and consequently I do not have my order which I think I will cancel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Great product. Nothing to say. Good responsiveness and fair price. We will continue this collaboration.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/05/2018
Order placed and confirmed on a Tuesday at 4 PM confirming delivery within 24/48 hours, which means broadly Thursday or Friday. Ultimately, the delivery took place on Friday noon of the following week despite my calls on Tuesday, Wednesday, Thursday, and Friday morning. The only concrete thing the customer service offered me was to cancel the order the following Monday if nothing had arrived. No commercial gesture since then. I will not call on them for a next order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2018
Hello, I still have not received my delivery since 09/05 and have no information!!! Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2018
Product delivered on time, issue with a rude delivery person who was borderline insulting. The product is good quality in any case.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
Continue to pack your products well for transport. They arrived in good condition despite apparently suffering quite severe shocks to the outer carton. Delivery times are well respected.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
PROBLEM: I did not receive the ordered model...!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I highly recommend this company.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2018
Good performance.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2018
Quick reception and items corresponding to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2018
Corresponds to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2018
The welcome in the store, personalized advice, and availability ensure satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Too bad the cobra perlon cables are no longer available.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Product of acceptable quality but a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2018
Nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2018
Delivery time was correct. The consistency of our order was verified. We were able to add missing clips. The two orders were combined to limit delivery costs. Attentive and available customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2018
I find the price a bit high compared to competitors given the material of the product; at this price, they could offer delivery to convince more customers. As for the reception, for me, there is no reception; you buy the product, then you have to go to the store to pick it up with a simple phone call, and that's it!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2018
I did not receive my order of 83€ due to the use of a disastrous carrier that lies about delivery times and has a system full of bugs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
Delivery on time and satisfactory items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2018
The complaint I have is this: I ordered on Tuesday evening and my package only left on Friday. After that, your products are perfect, expensive but perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2018
It would be good to include plasterboard plugs. Indeed, the model to be used has a small round head. A model that one may not necessarily have at home, nor... in a DIY store! What a hassle to find the suitable plug. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2018
I still haven't received!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Nothing to complain about, good service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Friendly and competent people.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2018
Sorry but still haven't received the goods, no news, the site says pending. It's too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2017
Top.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Good purchase, practical as it allows me to modulate my decoration without making visible holes in the wall. very good, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2017
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
Item as described and very beautiful, fast and careful delivery. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Very good advice and good quality of products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
Nothing to say, the material is of quality, delivery impeccable on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2017
2 bulbs out of 3 arrived broken in their plastic boxes (packaging was too light). After sending photos of the damage, Cimaises sent me 2 other bulbs that arrived intact in a larger package, all within a very short time. Undoubtedly, the customer service is top-notch and responsive. This is not so common. Very satisfied in the end.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2017
I did not receive the order, the carrier returned it to the sender!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2017
Great product... However, packaging a bit light.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
Perfect except for the delivery because I had to go pick up my package because the delivery person was poorly parked and could not deliver to my home located on the 4th floor.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Fast delivery as I went to pick up the order in the store!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2017
Fast delivery, easy to install and work with the rail. Good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Product as described, fast delivery, perfect order and delivery tracking.
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