Customer reviews of Cimaises-et-plus

Hello, We are sorry to hear that the delivery went poorly. We will inform our carrier. The Cimaises & Plus Team

Hello, The carrier informs us that the package has been out for delivery 3 times. The first two times, they tried to contact you, without success. Therefore, the delivery could not be made. The 3rd time, on 01/09, the package was delivered to you. I haven't heard back from you, but I hope the delivery went well. Best regards, Coralie P.

Hello, You can send us photos by email in case of a damaged package during transport. If needed, don't hesitate. Also, if it's about micro scratches, you can easily hide them with a bit of filler and paint them with two coats of paint, which should solve your issue. We are sorry for this problem, we place a lot of importance on the preparation of packages. The panels are shipped in boxes specially made for them with reinforcements at the ends and cushioning (bubble wrap) if necessary. Best regards, Coralie P.

Hello, We are sorry that the delivery person damaged your package, we do take all necessary care in packaging and add cushioning when necessary. I will forward your information to the logistics department. Our apologies for this inconvenience. Have a nice day. The Cimaises & Plus Team

Thank you!

Hello, This delay is not usual, we are sorry, it is related to a factory shortage. Looking forward to seeing you again on the Cimaises & Plus site. Have a nice day, Coralie P.

Hello, Your package has been at the relay point since 30/12, which is a day and a half after your order, so the delivery did indeed happen on time. I see that you picked up the package yesterday. I assume everything is okay?

Hello, After checking, your order is marked as "delivered" on 8/10, which is the day after your order. Please do not hesitate to contact us when you have a delivery issue because at this stage, the package was delivered. I will contact you by email to get more information. Best regards, Coralie P.

Hello, The replacement pediment was sent yesterday. You will receive it by the end of this week. Our apologies for this delivery problem. For your information, the request for feedback is generated automatically. Have a nice day, Coralie P.

The order was shipped on time. We are getting closer to the carrier to see what is going on. Best regards, Coralie P.

Hello, We are sorry to hear that. In case of breakage during transport, do not hesitate to contact us for a replacement. We send the cornices by different carriers (depending on the departure point). In your case, the package was sent by DPD, upon request for a quote, by email we can also send the package by France Express or TNT (expect an additional charge of 5 euros if the order is < 400 euros). Wishing you a good day, Best regards, Coralie P.

Hello, The package was delayed with DPD, as indicated by email today, they plan to deliver to you this Monday, 17/05. I will call them again today to ensure that the package is indeed being delivered and will keep you informed. Best regards, Coralie P

Hello, we changed carriers a few years ago to DPD and while we regret some unfortunate delivery problems, overall the service is rather well assured. We have already tried two other well-known carriers (which I will not name) and the problems also existed and pushed us to change. From experience, the issue often comes from the goodwill of the delivery people. That being said, we are sorry to learn that the delivery did not satisfy you and we are considering the possibility of offering another transport solution (perhaps a more generous one) so that customers have a choice. Have a nice day, Best regards, Coralie P.

Hello, The post office was waiting for an address supplement from you due to an address error. We apologize, the package is going out today. Best regards, Coralie P.

Hello Madam, Your package was sent the day after receiving your order on 4/01. We deliver within 2 to 3 days, there is indeed a problem with the package and I just contacted the carrier. Do not hesitate to contact us directly in case of delivery problems so that we can act quickly. Best regards, Coralie P.

Hello Sir, Have you contacted our services to address the problem? Thank you for contacting us. Best regards, Coralie P.

Hello, You did not receive the correct screws indeed, a replacement shipment was made the day you informed us. We apologize for this error. Best regards, Coralie P.

What use did you want to make of the slider rail hooks? I clarify that they are not made to slide and put curtains (which is often asked of us). These hooks are inserted from one side of the rail and are mainly used to hang promotional materials in the window or paintings if you want to put your own wires for example or crimp them yourself (for an exhibition or other).

Hello Sir, You wanted to be delivered to the floor and refused the delivery of your order on the grounds that the carrier left the packages at the entrance of the building. However, the delivery conditions of our carrier DPD are explicitly stated on our site: "Attention: the transport service stops at the foot of your home (no delivery to the floor)" Moreover, my colleague confirmed to me that your conversation was finished, he had explained everything to you. We do not hang up on customers. Have a nice day, Coralie P.

Hello Madam, Yes indeed, I just saw your email from yesterday. I am sorry for not having replied to you yet but we are experiencing an unusual volume of activity and unfortunately, I have not yet had the time to process your email. However, you will receive a response by the end of the day at the latest. Thank you for your understanding. Best regards, Coralie P.

Hello, As mentioned by email, your package has been stuck in the LE COUDRAY hub which unfortunately had a breakdown in the logistics chain. We apologize for the wait. Best regards, Coralie P

Hello Sir, We are sorry for the delivery problem you encountered. You did not wish to give us your mobile number which is essential to track your package and that is why we suggested canceling your order. Let's not forget that your two previous orders went well... Have a nice day, The Cimaises & Plus Team

Hello Sir, As mentioned by phone, you will be delivered today due to a carrier error during the loading of packages at the depot. We apologize for this error beyond our control and the additional delay caused. Best regards, Coralie P.

Hello, We are sorry for this inconvenience. Someone from our team called the neighbor to have the package brought back to the office, we did our best. Have a nice day, Coralie P.

As mentioned, the carrier has reorganized due to an unprecedented volume of packages and constraints related to Covid 19. Since the beginning of this episode, we have encountered, to some extent, some difficulties in keeping the delivery slots. You requested in special instructions on our site a delivery during meal times, however this slot is not offered. I am aware that there was a malfunction during your delivery and we will not fail to alert the carrier. As compensation for your inconvenience, I offered you a refund of the shipping costs, which you did not wish for and/or the reshipment of the package by Colissimo but you were delivered in the meantime and this last option was not necessary. We did our best to find a solution to your problem and took the time (an hour) to explain our operation to you but apparently this has no value for you and we regret it.

Hello Sir, First of all, thank you for taking the time to leave us a comment. For your information, we offer all-inclusive boxes in both economic and premium versions, which are the first category of items on our site under the CIMAISES menu. Also, our small team has remained active throughout the confinement, although we had to reorganize due to current events (teleworking/reduced staff presence at the same time), which has had some consequences on the availability of our team by phone, and we regret that this has impacted you. Regarding the delay, our carrier DPD maintained its activity throughout the confinement but also had to reorganize, and indeed, locally the delays may have been longer, and we are sorry for that. Best regards, The Cimaises & Plus Team

As discussed together today by phone, DPD plans to deliver to you today. Although we are out of confinement, our carrier is still experiencing some delays and difficulties in delivering locally due to the reorganization of its services (but overall the delays are tending to get back to normal). Best regards, Coralie P.

Hello Madam, Thank you for your message. We invite you to send us an email with the photo of the tear you mentioned so that we can determine if it is a manufacturing defect or damage that the molding received during transport. You can contact us at: [email protected] Thank you in advance, Best regards, Coralie P.

Hello Sir, I understand your dissatisfaction due to the wait for your product. Your order was processed on 11/12 upon receipt of your check. From the receipt of your check, the supply time for the spotlight was 7 working days (+ 2 to 3 working days for delivery), so we should have delivered to you around 26/12. After checking with logistics, we are still waiting for the delivery of your spotlight from our manufacturer. I will follow up with him and contact you as soon as possible regarding this. With all our apologies, Best regards, Coralie P.

Hello Sir, We are sorry for this unusual wait and understand your dissatisfaction. As you saw earlier on the phone with my colleague, we are replacing the missing product with an equivalent and sending you the complete order today. Best regards, Coralie P.

Hello Sir, There was a manufacturer shortage, we apologize for this. We expect them by the end of the week and will be able to deliver to you during the next week. With all our apologies for this wait. Best regards, Coralie P.