Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
This concerns the transport: The box was deformed during transport. I opened part of the packaging and not seeing any deformation of the rails (apparently), I did not make any reservations. While unpacking in the museum, I noticed a bending of the rails. It did not have any consequences on the mounting on the walls, the deformation disappeared with the fixing. I wanted to inform you of this malfunction. Best regards, Michel Weber
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Response from Cimaises-et-plus
Hello Michel,
Thank you for taking the time to share your experience. We are pleased to learn that the deformation of the rails ultimately did not impact your mounting, even though we fully understand that it could have been concerning during unpacking.
We certainly take your comment into consideration, as the quality of our products and their proper reception are essential to us. Your feedback helps us remain attentive at every stage to continue improving our products and services.
Best regards,
The Cimaises & Plus team
T
Thierry L.
Rating: 4 out of 5
following a purchase from 12/08/2026
Order was quite easy once we identified exactly what we needed.
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Response from Cimaises-et-plus
Hello Thierry,
We sincerely thank you for your positive feedback and are pleased to learn that you found the order easy once your needs were identified.
Your satisfaction is our priority and we hope to see you again soon in our online store.
Best regards,
The Cimaises & Plus team
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Didier D.
Rating: 4 out of 5
following a purchase from 12/08/2026
Very good, satisfied with the product..! Except for a color error on the moldings of my last order.
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Response from Cimaises-et-plus
Hello Didier,
We thank you for your positive feedback and are pleased to learn that you are satisfied with your product. We take note of your comment regarding the color error.
Did you contact us to make the exchange?
We apologize for this error.
Best regards,
The Cimaises & Plus team
A
Angela M.
Rating: 3 out of 5
following a purchase from 07/08/2026
Hello, I was not informed in advance about the delivery... The delivery person contacted me 10 minutes before and I was not on site. Fortunately, I was able to notify someone for the reception and the delivery person sent me a photo. It would be good for future clients to be informed in advance. Otherwise, the package was in good condition and the product is okay, delivered quickly!!
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Response from Cimaises-et-plus
Hello Angela,
We thank you for your feedback and are pleased to learn that your package arrived in good condition and that you are satisfied with the product.
We take your comment regarding the delivery notice into account and we will work to improve this communication for our future clients.
We wish you an excellent day.
The Cimaises & Plus team
K
Karen M.
Rating: 4 out of 5
following a purchase from 13/07/2026
Package delivered to a third party because unfortunately, you do not deliver to Guadeloupe.
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Response from Cimaises-et-plus
Hello Karen,
We thank you for your feedback and are pleased that you had a positive experience with us. We can deliver to Guadeloupe but only by COLLISSIMO (excluding large lengths) and upon request for a quote.
If there are long lengths, and subject to quantities, we can hand over the order to a freight forwarder (of your choice) based in mainland France.
Best regards,
The Cimaises & Plus team
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Gerald D.
Rating: 1 out of 5
following a purchase from 18/07/2026
For now, I am not satisfied. I requested a return because it does not fit our room. I have had no feedback to date....
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Response from Cimaises-et-plus
Hello Gerald,
We are sorry to learn that your experience did not meet your expectations.
Your return request is important to us, and we invite you to contact us directly so that we can resolve this issue together.
I cannot find a request under your name.
We thank you for your understanding and hope to assist you as soon as possible.
Sincerely,
The Cimaises & Plus team
S
Simone P.
Rating: 1 out of 5
following a purchase from 22/07/2026
Disastrous, no respect for the customer
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Response from Cimaises-et-plus
Hello Madam,
We are sincerely sorry that your experience was so disappointing.
We fully understand your dissatisfaction regarding the difficulties encountered during delivery.
After verification, we did indeed carry out the necessary steps on our side to ensure that your order was processed and shipped under the best conditions.
The problem encountered unfortunately seems to be related to the carrier's handling, a situation independent of our will.
We regret the inconveniences caused and remain attentive to ensure that this type of situation can be avoided as much as possible in the future.
Best regards,
The Cimaises & Plus team
R
René D.
Rating: 3 out of 5
following a purchase from 13/07/2026
Cimaise should choose another carrier than DPD; packages should be entrusted to someone other than DPD. I just traveled 40 km to pick up my package on July 30. It was left behind a fence at someone's place who kindly notified me at the phone number listed on the label, which the delivery person was not able to do. Fortunately, it didn't rain!
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Florence F.
Rating: 1 out of 5
following a purchase from 06/07/2026
Having quality products is good but the transport must follow. The orac products will now be ordered from another site that does not use the DPD carrier and honors the delivery date given. Respect for the customer goes through that.
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Response from Cimaises-et-plus
Hello,
We are sorry that this delivery did not meet your expectations.
We work with DPD for express delivery to ensure a fast and reliable service.
As with any carrier, occasional incidents may unfortunately occur, but such problems are exceptional and do not reflect the quality of service we wish to offer our customers.
We remain attentive to these situations and take necessary actions when they arise. The satisfaction and respect of our customers remain at the heart of our priorities.
Best regards,
The Cimaises & Plus team
V
Virginie F.
Rating: 1 out of 5
following a purchase from 04/07/2026
The product was broken.
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Response from Cimaises-et-plus
Hello Virginie,
We are sincerely sorry to learn that the product you received was broken. Your satisfaction is very important to us, and we would like to invite you to contact us directly to find a solution to this inconvenience.
We thank you for your understanding and remain at your disposal.
The Cimaises & Plus team
S
Salah S.
Rating: 3 out of 5
following a purchase from 02/07/2026
Conforming to the order
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Response from Cimaises-et-plus
Hello Salah,
We sincerely thank you for taking the time to share your opinion. We are happy to learn that your order was in line with your expectations and we hope to see you soon in our store for new discoveries.
Best regards,
The Cimaises & Plus team
L
Laurence D.
Rating: 4 out of 5
following a purchase from 28/06/2026
Very long delivery
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Response from Cimaises-et-plus
Hello Laurence,
We sincerely thank you for your review and your rating. We are delighted to know that you are very satisfied with our products, even though we take note of your comment regarding the delivery and we will strive to improve this point in the future.
We appreciate your understanding and trust.
Best regards,
The Cimaises & Plus team
A
Antonin H.
Rating: 1 out of 5
following a purchase from 16/06/2026
I was thinking of buying a kit to straighten a frame but the received parts cannot be used alone. The photos are misleading.
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Response from Cimaises-et-plus
Hello,
You purchased two straightening kits (for two paintings). Each kit consists of two straighteners.
What did you receive?
Best regards,
Coralie P.
D
Didier M.
Rating: 1 out of 5
following a purchase from 01/06/2026
Delivery error on the product due to poor preparation in your store reference error + size error Result for us; defective site and for any excuse from you "oops it must be an error from our preparer...."
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Response from Cimaises-et-plus
Hello Didier,
We understand your disappointment regarding this delivery error and we are sincerely sorry.
We invite you to contact us privately to find a satisfactory solution to this situation together.
Best regards,
The Cimaises & Plus team
T
Thomas B.
Rating: 1 out of 5
following a purchase from 25/05/2026
I am not satisfied with the product received and I request a refund. The solution proposed by phone does not suit me, the characteristics of the proposed rails are not precise enough to be sure of the good utility of the purchased products. There should be more choices of rails.
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Response from Cimaises-et-plus
Hello,
You purchased 10 hooks 4 kg for wires/cables of 2 mm. We offer many other models of hooks.
If you are not satisfied, you have 14 days after receipt to request a refund (after return at your expense).
If you wish to return the hooks, please confirm this to me at: [email protected] and I will send you a return slip to include with your return.
Best regards,
Coralie P.
C
Cédric D.
Rating: 3 out of 5
following a purchase from 23/05/2026
The package arrived damaged. The 4 rails ordered all arrived attached and bent. Probably a transport problem during which a package was piled on ours given its length of 2m… it bent!
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Response from Cimaises-et-plus
Hello,
We are sorry for the inconvenience.
Following your exchanges with Sacha, a replacement shipment has been made.
Best regards,
The Cimaises & Plus team
S
Sebastien L.
Rating: 1 out of 5
following a purchase from 22/05/2026
The kit I bought is not designed for installation on plasterboard. Therefore, the mounting clips had to be adapted. Quite ironic for pros of hanging!
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Response from Cimaises-et-plus
Hello,
You ordered a CLICK RAIL PREMIUM kit, supplied with screws and multi-material plugs, suitable for plasterboard.
Our craftsman uses them for his picture rail installations.
For your information, the screws provided with the Molly plugs are rounded and do not allow the rail to clip properly.
Best regards,
Coralie P.
H
Hervé H.
Rating: 4 out of 5
following a purchase from 17/05/2026
Delivery within a very reasonable time and the product matched my expectations. Good quality-price ratio.
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Marc G.
Rating: 4 out of 5
following a purchase from 20/05/2026
Quickly shipped, well packaged, Hooks not really suitable for properly hanging the frames, in the picture rail order there should be plugs for a perfect finish otherwise easy to install I recommend this product
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Fabrice P.
Rating: 3 out of 5
following a purchase from 18/05/2026
ORDER RECEIVED BUT PACKAGING TOO FRAGILE
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Sophie J.
Rating: 4 out of 5
following a purchase from 05/05/2026
the delivery day was postponed and then the schedule was not respected but the products were indeed those ordered
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Serge C.
Rating: 4 out of 5
following a purchase from 03/05/2026
Nothing to report, except for a slight delay from the carrier.
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Response from Cimaises-et-plus
Hello Serge,
Thank you for your review and for the rating of 4/5. We are pleased that your experience was generally positive, despite the slight delay from the carrier. Please know that we take your feedback into account to constantly improve our service. We hope to see you again soon on our site!
Best regards,
The Cimaises-et-plus team
R
Romain P.
Rating: 3 out of 5
following a purchase from 10/04/2026
Overall, the products are clean. However, the adjustments between rails are very complicated as soon as the support is not perfectly flat. The finishing or junction fittings are poorly designed, the transitions are complicated from one rail to another with nylon wires. And finally, we have a batch of spot rods in which the lamps do not hold!
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Response from Cimaises-et-plus
Hello,
Thank you for your feedback.
As mentioned in my previous message, to install the bulb, simply screw it onto the black head of the spot.
Regarding the wall mounting, these rails are indeed designed to be clipped. Their proper hold therefore requires a perfectly flat and smooth support to ensure optimal fixation.
For your information, our team is available during office hours to answer all your questions and assist you in the installation or use of our products.
We take note of your comments and will forward them to our quality service to continuously improve our products as well as the information provided to our customers.
Remaining at your disposal for any further information.
Best regards,
Coralie P.
M
Mairie G.
Rating: 4 out of 5
following a purchase from 02/05/2026
Order received within the indicated times, in good condition, with a perfectly acceptable tracking. It's a shame not to offer plugs for plasterboard instead of ordinary screws and plugs.
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Response from Cimaises-et-plus
We sincerely thank you for your positive review and constructive comments.
We are delighted to learn that your order was delivered on time and in good condition.
The screws and plugs we offer are multi-material, they can be used in both solid and hollow materials (the FISCHER plug retracts).
Have a nice day,
Coralie P.
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Guy B.
Rating: 1 out of 5
following a purchase from 29/04/2026
I sent an email for product error
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Response from Cimaises-et-plus
Hello,
To which address did you send it? Did you not receive a response?
Feel free to write to us at: [email protected] or via the chatbox on the site.
Best regards,
The Cimaises & Plus team
R
Redoen E.
Rating: 1 out of 5
following a purchase from 16/04/2026
This is absolutely not what I ordered
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Response from Cimaises-et-plus
Hello Redoen,
Thank you for taking the time to share your feedback.
We are sorry to hear that your order did not meet your expectations.
Your satisfaction is paramount to us and we would be happy to understand more about your situation in order to remedy it.
Please feel free to contact us directly so that we can assist you.
Best regards,
The Cimaises & Plus team
F
Florence G.
Rating: 3 out of 5
following a purchase from 10/04/2026
Hello, I would have liked to have a small instruction manual for assembly. Moreover, the item did not completely match the photo. I am handy, I managed quite well anyway!
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Response from Cimaises-et-plus
Hello Florence,
Thank you for your feedback and your review. We are pleased to learn that you managed despite the difficulties encountered.
We take your suggestion regarding an instruction manual for assembly into account and will consider improving our communication about the products. Please feel free to reach out to us for any questions or assistance.
Best regards,
The Cimaises & Plus team
C
Christine L.
Rating: 1 out of 5
following a purchase from 09/04/2026
My package arrived empty. As I had already accepted it, the customer service of the delivery company told me that there was no possible recourse.
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Response from Cimaises-et-plus
Hello,
Did you contact us?
Did you accept the empty package?
In a case like this, you need to contact us within 48 hours (with photo submission) so that we can take action against the carrier.
Looking forward to your reply,
Best regards,
Customer service
T
Thierry V.
Rating: 4 out of 5
following a purchase from 31/03/2026
Package / item received well. A bit long though between the order placed and the receipt 10 days later, but no urgency in this case.
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Response from Cimaises-et-plus
Hello Thierry,
Thank you for your positive feedback and for your patience regarding the delivery. We are delighted that your package arrived well and we take note of your comment on the delays. Your satisfaction is our priority, and we are constantly working to improve our services.
Looking forward to seeing you on our site!
Best regards,
The Cimaises & Plus team
J
Jean-Louis A.
Rating: 4 out of 5
following a purchase from 31/03/2026
Delivery time a bit too long
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Response from Cimaises-et-plus
Hello Jean-Louis,
We sincerely thank you for your review and your rating of 4/5.
We are delighted that you chose Cimaises & Plus for your needs.
We take your comments regarding the delivery time into account and will strive to improve this point in the future.
Do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Cimaises & Plus team
M
Michèle R.
Rating: 1 out of 5
following a purchase from 10/03/2026
I have not received the package! Three times, a delivery date was given, and the package was not delivered, blocking an entire day of waiting each time. With at the end of the day a message from the delivery person: delivery impossible. Pretending twice that he did not have my phone number to warn me when he arrived. While my phone number is included in the delivery information. And a third time when I contacted the delivery center, I was told delivery truck broke down? But I only received at the end of the day around 5 PM the cancellation of the delivery for a truck that broke down at noon!
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Response from Cimaises-et-plus
Hello Madam,
As agreed during our exchange yesterday, I have forwarded all the information to the carrier. This situation is indeed not in line with our standards.
The delivery has been rescheduled for today, and I have also contacted our sales department so that they can get in touch with the delivery agency to follow up.
I also note that you requested a drop-off of the package at a PICKUP relay point. However, given the length of the package (200 cm) and the acceptance constraints of many relay points, I cannot guarantee that this option is feasible. Nevertheless, it seems that this was possible during your previous order, which is encouraging.
We sincerely apologize for the inconvenience caused by this situation and remain at your disposal for any further information.
Best regards,
Coralie P.
Z
Zazie H.
Rating: 4 out of 5
following a purchase from 08/02/2026
Fast delivery and careful package, which corresponded to our order. However, we received screws that were too large for the provided plugs and had difficulties during installation.
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Response from Cimaises-et-plus
Hello ZAZIE,
We sincerely thank you for your positive feedback regarding the delivery and packaging of your order. We are sorry to learn that you encountered difficulties with the provided screws. THE screws are longer than the plugs to fit both solid and hollow materials.
Best regards,
The Cimaises & Plus team
A
Agnes B.
Rating: 4 out of 5
following a purchase from 16/02/2026
Thank you for sending back the forgotten hooks in your first shipment after my call.
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Response from Cimaises-et-plus
Dear Agnès,
We sincerely thank you for your review and for the rating you gave us.
And thank you for your understanding regarding this oversight.
Best regards,
Coralie P.
J
Julien R.
Rating: 4 out of 5
following a purchase from 18/02/2026
Good product, easy to use
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Response from Cimaises-et-plus
A big thank you for your positive review!
Have a nice day,
The Cimaises & Plus team
H
Hervé K.
Rating: 1 out of 5
following a purchase from 03/02/2026
There was a mistake: instead of being delivered in 48 hours it took 10 days. A disaster on this order
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Response from Cimaises-et-plus
Hello Hervé,
Thank you for taking the time to share your experience. We are sincerely sorry for this delivery delay which does not reflect our commitment to our customers. Your satisfaction is paramount to us and we are doing everything possible to improve our service. Do not hesitate to contact us directly for any questions or assistance needs.
Best regards,
The Cimaises & Plus team
A
Anne-Catherine Z.
Rating: 4 out of 5
following a purchase from 24/01/2026
The site's advice is useful.
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Response from Cimaises-et-plus
Madam Anne-Catherine, we sincerely thank you for your positive review and your comment about our site. We are delighted to learn that our advice has been useful to you and we will continue to work to improve your experience.
Do not hesitate to contact us for any questions or suggestions.
Good afternoon,
The Cimaises & Plus team
F
Frederic M.
Rating: 4 out of 5
following a purchase from 20/01/2026
Quality products, although a bit expensive. Fast shipping
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Response from Cimaises-et-plus
Hello Frédéric,
Thank you very much for your review and your rating of 4/5! We are delighted that you appreciate the quality of our products and the speed of our shipments. We take your comment on prices into account to continue improving our offers. Looking forward to seeing you again soon on "Cimaises & Plus"!
Best regards,
The Cimaises & Plus team
P
Patrick P.
Rating: 4 out of 5
following a purchase from 10/01/2026
I had to wait a bit to be delivered but I received my order well.
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Response from Cimaises-et-plus
Hello Patrick,
Thank you for your review and we are pleased to learn that you have received your order. We apologize for the delivery delay and appreciate your understanding. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Cimaises & Plus team
D
Dorian B.
Rating: 4 out of 5
following a purchase from 05/12/2025
The delivery arrived but a plug was missing from the package. Too bad for the price...
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Response from Cimaises-et-plus
Hello Dorian,
Thank you for your message. We are glad that your order arrived well and we apologize for the missing plug.
If you still need it, you can contact our logistics service at the following address: [email protected]. We will send it to you as soon as possible.
Best regards,
The Cimaises & Plus team
J
Joëlle L.
Rating: 3 out of 5
following a purchase from 10/01/2026
-, an error in the preparation of the order led to phone calls, letters..
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Response from Cimaises-et-plus
Hello Joëlle,
Thank you for taking the time to share your opinion. We are sorry to learn that an error in the preparation of your order caused inconveniences. We take your feedback very seriously and will work to improve our service. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The Cimaises & Plus team
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