Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
What customer service? I took advantage of a stay at my daughter's to go to the showroom to view the products and place an order. Big issue: the price: 2€ more per rail, no discount! When I mentioned this to the person who welcomed us, she replied that online, there was no service. Fine! So, I asked my questions and left the store without taking anything. I ordered online without regret with the discounted prices from the site, free delivery, in the province!
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Response from Cimaises-et-plus
Hello, The sellers in the store are not necessarily aware of the discounts available on the site. Do not hesitate to mention the site discounts, we will gladly apply them for you! Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2023
Already ordered from them, I placed another order, professional, advice, friendliness, quality, fast and okay delivery. I recommend +++.
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Response from Cimaises-et-plus
A big thank you for your comment and your loyalty!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2023
5 _.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Hello, Delivered early despite my comments.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2023
In accordance with the order, fast delivery.
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2023
As usual, I am very satisfied with my order. Fast delivery, impeccable packaging, and quality material.
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Response from Cimaises-et-plus
Thank you for your comment and your loyalty! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Fast and free delivery. Cornices conforming and of quality. Perfect.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2023
5/5.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2023
Good product, clever.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
A bit limited view.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2023
In accordance with the description. Fast delivery.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2023
Fast and efficient shipping.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2023
Very good.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2023
No problem except that the delivery date was not respected.
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Response from Cimaises-et-plus
Hello sir, Thank you very much for your comment. I see that you mentioned a specific delivery date in your comment. It should be noted that we cannot schedule a specific day for delivery. Indeed, as our conditions state, there is a one to two business day delay for delivery to France (for products in stock). The carrier is required to offer you a first date within this 2-day window but not a specific day. However, you can change the date on the carrier's interface if the proposed date does not suit you. If the carrier fails to deliver to you the first time, you will be able to choose a delivery date for the second attempt. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
Delivery a bit late compared to the announced deadlines. However, the package was delivered in good condition. We are satisfied with the products.
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Response from Cimaises-et-plus
Hello Madam, Thank you for this feedback, we are delighted to learn that you are satisfied with the products. Regarding the delay, after verification, it has indeed been respected. You should allow 2 to 3 business days for Belgium (for any order placed before 12pm). The order was placed on 26/01 at 4:03 PM and therefore sent the next day (27/01) for delivery two business days later (i.e., Tuesday 31/01). Saturdays and Sundays are not counted as business days. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2023
I recommend.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2023
On time delivery, impeccable material. I recommend this supplier.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2023
Compliant, quality, and speed.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2023
We are very satisfied! Molding received quickly. Very good quality product and very nice effect.
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Response from Cimaises-et-plus
We are delighted to know that you are satisfied! Thank you for sharing your opinion. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Impeccable delivery, within the expected time. But there is a big problem with the SUPER U store at 3 rue de Champlain, in Saint-Brieuc 22, the packages are sorted according to the first name noticed on the package. In this case, classified under my first name, and without the name I went there twice and if I hadn't insisted I would have left without the package.
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Response from Cimaises-et-plus
Thank you for your comment & sorry to hear that you had issues retrieving your package at the pickup point. I invite you to inform them as well. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2023
Delivery in 48 hours. Goods well packaged.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
Delivery to be reviewed. No appointment or delivery confirmation. The goods were left in front of the house. Fortunately, it wasn't stolen. Otherwise, I wouldn't have even been informed that it had been delivered. Good quality products. A bit difficult to assemble. But with a bit of vaseline, we manage.
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Response from Cimaises-et-plus
Thank you for this feedback. After checking your online tracking, several delivery slots were indeed proposed to you by SMS, did you not receive any message? Did you correctly provide the right phone number? I will inform the carrier about the package left in front of the house without notice, this is not normal and the delivery person is required to hand over the package in person or to a pickup point (they cannot leave it with a neighbor or anyone else without your agreement). Have a nice day, The Cimaises & Plus Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
Very fast shipping. Good products. Just missing the assembly instructions. Very satisfied.
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Response from Cimaises-et-plus
Thank you very much for your comment! Sorry for the oversight, if needed we can send it to you by email?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2023
Fast service and products that meet my needs.
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Response from Cimaises-et-plus
Thank you for your feedback!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2023
5.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2023
Perfect all around.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2023
Everything according to expectations. 10/10.
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Response from Cimaises-et-plus
Thank you for this feedback!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2023
Fast delivery. Very decent product.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2023
Quality material and very easy to install. I recommend.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2023
Excellent quality product. Fast delivery. Nothing more to say. Excellent service provided to the customer. Thank you for your efficiency.
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Response from Cimaises-et-plus
Thank you for this comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
In line with my expectations.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
Incredible. The telephone customer service is very responsive and very good advice. Their expertise is perfect and their advice is very personalized. I was informed that I would receive my package within 2 working days, in the end I received it the day after my order (and I had ordered after noon). The installation is very simple and the mechanism is perfect. I recommend it 300%, and I keep Cimaises + in my supplier agenda! Thank you Cimaises+! Great experience!!
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Response from Cimaises-et-plus
Hello Madam, Thank you very much for your comment! We are happy to know that you are satisfied :) Have a nice day and see you soon, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2023
Efficient.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
Extra fast delivery. Explanation from some sellers deplorable.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment. We are sorry to hear that you were not informed as you would have liked. We hope to change your mind next time. Have a nice day, The Cimaises & Plus Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2023
Good products, impeccable packaging and responsive customer service. Thank you.
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
Material sold as per the photos and pleasant and responsive customer service. Small downside on their delivery provider and their tracking of packages which was a bit chaotic.
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Response from Cimaises-et-plus
Thank you very much for your feedback. Sorry that the delivery service was not up to par. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
Delighted with my purchase, difficult to assemble at first but once you get the hang of it, the effect is simply superb.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Perfect, down to the smallest details.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Company always so serious, I have been ordering from them for 2 years, fast shipping and compliant sending, I recommend.
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Response from Cimaises-et-plus
A big thank you for your comment & your trust! Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2022
No contact with customer service, everything is online.
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Response from Cimaises-et-plus
Well received. Thank you for your comment!
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