Customer reviews of Cimaises-et-plus

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
5 3 021 74% 4 706 17% 3 219 5% 2 62 2% 1 78 2%

Summary of reviews

Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
I encountered no problems with the order and delivery. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Second order, still satisfied with the products and the speed of their availability.
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Response from Cimaises-et-plus
A big thank you for your comment, we are delighted that the products and service provide you with full satisfaction :) Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
Order not received 10 days after shipment. Two delivery appointments not kept by the carrier DPD.
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Response from Cimaises-et-plus
As discussed together today by phone, DPD plans to deliver to you today. Although we are out of confinement, our carrier is still experiencing some delays and difficulties in delivering locally due to the reorganization of its services (but overall the delays are tending to get back to normal). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
Order preparation and delivery ultra-fast in 24 hours. Products conforming and of very good quality.
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
I rated the delivery 4 stars, which was fast, but the box was damaged and could have crushed or broken something. It didn't happen, but still. I rated the merchandise 5 stars because everything is perfect, nothing was missing from the many items ordered, everything was impeccable. I didn't have to deal with customer service, but given the site and how the order and delivery went overall, I rated it 4 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Delivery fees are high compared to competitors.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Everything meets my expectations. It's very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2020
Everything is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Quality products, easy to install but the price is high.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Very good product. Fast delivery and well-protected product.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Great result, super fast delivery time. Easy assembly. A (small) downside on the quality control of the product. Overall happy.
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Response from Cimaises-et-plus
Hello Sir, Thank you very much for your comment. In case of a problem with a delivery, you can email us with photos. We find a solution (replacement, or other) depending on the nature of the defect. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Great service. Fast and efficient. During the confinement period, it's remarkable.
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Response from Cimaises-et-plus
Thank you very much for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Delivery and packaging, TOP. Very good product, also easy and quick to install. In short, everything is for the best.. MARTIN Roland.
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Response from Cimaises-et-plus
Thank you very much for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
First order not received (probably related to delivery difficulties in the Covid19 context), returned without difficulty following my follow-up.
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Response from Cimaises-et-plus
Hello, Sorry for the initial issue & thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Order and delivery in record time, all during the confinement period. The products were sent in very sturdy packaging. A big congratulations to the whole team.
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Response from Cimaises-et-plus
Hello Sir, A big thank you for your comment which is a pleasure to read! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Ordered on Sunday, delivered Tuesday morning at 8:30 am during the confinement period, hats off!
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Response from Cimaises-et-plus
Thank you for the comment :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
5/5.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very serious company, impeccable packaging, very fast delivery (less than 3 days) and high-end merchandise. Really, I can't give anything other than 5 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2020
Very easy to install and beautiful item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very good product, received quickly with a pleasant and accommodating person on the phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Extremely fast and well-organized delivery. The merchandise was shipped the day after my order. Products conform to the description. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
On-time delivery and good product quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Product conforms to the order and quick reception considering the situation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Fast and efficient, top delivery. Quality product, nothing to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Fast delivery and product conforms to the description and my expectations, I recommend cimaises and more.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Just a problem with a missing piece due to the damaged package, but customer service is very attentive and the products are of high quality and look great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Ultra-fast delivery despite the Covid-19 context, unfortunate for the slightly flattened box, but the rosette is intact. It is beautiful and of very good quality, to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Very easy to install. Complete, fast service and good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
No issues, record delay during confinement. Very well packaged. Very professional end to end.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
5.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Express shipping, very well protected, very nice finish of the product.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Delivery, product, and assembly advice... very good, I recommend.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2020
Order arrived very late and one of the cornices was damaged (surface marks in several places).
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Response from Cimaises-et-plus
Hello, First of all, thank you for your comment. We are sorry for the wait caused by the current events. Indeed, your order arrived at the beginning of the lockdown and we had to reorganize for the transport of Orac moldings (not stored in Paris) which was no longer ensured by the usual carrier. Since then, our depot has resorted to UPS and we can deliver within a relatively short time (2 to 4 working days on average). Regarding the damage to one of your cornices, please feel free to send us a photo by email, we will of course replace the damaged products. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Great satisfaction for the products received, which met our expectations. Fast delivery, the efficiency of the service was greatly appreciated.
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Response from Cimaises-et-plus
A big thank you for your comment :)! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Material delivered quickly and of very good quality. Only the end caps for the rail did not seem consistent with the rail model, although I went through the online configurator.
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Response from Cimaises-et-plus
Thank you for your comment. Can you please send us a photo of the received end caps by email so we can ensure you received the correct ones? Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Very good value for money, fast and well-packaged delivery. Thank you.
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Shipping, tracking, and products are perfect. Nothing to add.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
Very good.
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
Fast delivery despite the difficult situation. Thank you.
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Good product.
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Response from Cimaises-et-plus
Thank you!
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