Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Hello, There were 15 safety tips missing from the package. I called customer service who was supposed to send me the missing material. Still nothing received to this day! (more than 10 days).
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Response from Cimaises-et-plus
Hello, We did send the postal package after your request. Some shipments are currently taking longer with the post. I will email you to explain the procedure if you still haven't received anything by Wednesday. With our apologies, have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Very good commercial service, quality material.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
The plastic plugs tend to be just wide enough for a 6 mm hole. (too conical, not cylindrical enough). They tend to turn in the hole. I have to drill at 5.5 mm instead of 6 mm but 5.5 mm concrete drills are rare. To stay at 6 mm in hollow walls, I use plugs from another supplier.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your comment! For your information, our Fischer plugs for hollow walls are 5 mm, so it is not surprising that they 'float' in a 6 mm hole. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
As of today, I can't say much since I have not been delivered. I was told that my order was shipped on 16/11. Not seeing anything coming and not having been contacted by the carrier, I asked where my delivery was. I was told it left on 23/11 but without giving me a reference for tracking... Today, I am still waiting... At least customer service responds to you, but I would still like to have a reference for tracking with DPD.
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Response from Cimaises-et-plus
Hello Sir, I am sorry for the wait, we have supply and delivery conditions for ORAC products that are longer than usual, at least for certain references (this should end in December). As I mentioned to you by email, there was a stock shortage on one of the items you ordered and the order was shipped on 23/11. The delivery times of carriers can also be longer by a day or two at the moment with the exceptionally high volumes they are handling during this lockdown period. I am trying to contact Orac in the early afternoon to get your delivery date or approximate date. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Good products, meets our expectations. Too bad the delivery person had to postpone the delivery twice at the last minute, which caused us to lose a good week for the renovation of the room.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
The white of the picture rails is not very bright, it looks a bit yellowish compared to the white of the rods.
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Response from Cimaises-et-plus
Hello, The rail and the rods are both in a glossy white finish (ral 9010). It is indeed a slightly "off-white" glossy white. Best regards, The C&+ team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2020
Product defined as being in stock... but it is not! Hence a very significant delivery delay, despite the good will of the Cimaise & + staff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Nothing to report, everything was as expected and well packaged. A small downside on a defective hook, but replaced immediately upon complaint.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2020
Package received as per the order. However, the delivery by DPD was purely and simply terrible. Delivery postponed 3 times by DPD, so I chose a DPD relay to facilitate this delivery, this same relay refused the delivery on the grounds that the package is too large. I had to go to the DPD center in Metz to retrieve the order (40km). The delivery charges in such circumstances are not justified.
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Response from Cimaises-et-plus
Hello, We are sorry for the issues you encountered during delivery. Indeed, relay points do not take packages of 200 cm which are too large. Delivery is imperative for lengths. As a goodwill gesture, I will send you a 5% discount via email valid on any future order. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
Very good products but disastrous delivery and horrifically expensive... part of the material arrived damaged! Luckily I had planned for more...
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Response from Cimaises-et-plus
Hello, For the Orac moldings of 200 cm, adequate packaging and protection are necessary, which is why the delivery fee is 19.96 euros including VAT (regardless of the quantities ordered). I see that you had a breakage problem and in this case, you can refuse the package (if it is visibly damaged) or at least indicate reservations on the delivery slip if you have any doubts. Then, we invite you to contact us by email (or phone), we will ask you for photos and details to validate the handling of the after-sales service. Also, I see that you are in Ile De France, we offer the CLICK & COLLECT service with pickup at our PARIS 75015 store, this can be interesting for small orders as we avoid shipping costs. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
Goods received very quickly and in perfect condition! Too bad the delivery does not take place upstairs with a supplement, I am 65 years old and had to carry the 4 boxes alone, to my 2nd floor without an elevator...
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Response from Cimaises-et-plus
Thank you for your feedback. Indeed, we do not offer this option at the moment, but we take good note of your comment. Wishing you a good day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
4/5.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
It's a pity that my order took a month to arrive. This is the first time this has happened to us. And this is not our first order. But the team was very responsive in resolving the issue.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. With our apologies for this wait related to a manufacturer shortage it seems. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Delivery person arrived late. No precise information on their arrival time. Goods conform to expectations. Very satisfied with this first order. We recommend your offer!
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Response from Cimaises-et-plus
Thank you for your comment. Our carrier should give you a time slot (to individuals only), in the morning or afternoon but indeed, it is not a precise time. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
Quality product. Delivery time respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2020
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2020
Nothing to say about the quality of the material or the advice by phone. Regarding the delivery, it was on time but the delivery person, not finding the house, didn't even try to call. Fortunately, a neighbor asked him what he was looking for, otherwise he would have left without delivering the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Very good quality material. Delivery problems are the responsibility of the transport company. Immediate response from CIMAISE&+ with a commercial gesture. We are considering other orders - Highly recommend.
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Response from Cimaises-et-plus
A big thank you for your feedback and sorry again for the delivery issue. As mentioned, the return has been made to our carrier who has taken note of it. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2020
DIFFICULT TO UNDERSTAND ON THE SITE WHICH ITEMS TO ORDER.
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Response from Cimaises-et-plus
Hello, Don't hesitate to call us if you have difficulty on the site, we will provide you with advice to help you place your order! Have a nice day, Coralie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
Slight delay for delivery, but very fast delivery. The missing items did not hinder the project. No delivery slip mentioning the missing items, but informative online tracking. Very easy installation (clips: great!). The result is really superb! Paintable version: very convenient. White version: very good too. The samples: very useful to help choose the products. And they are refunded upon ordering. Excellent product, excellent company! I highly recommend.
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Response from Cimaises-et-plus
Thank you very much for your detailed review! Have a nice day, Coralie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2020
Difficult to give a review as the merchandise arrived 3 days late, so package refused.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
I regret that the hooks do not take into account the thickness of the spring, which forces to push and damage the paint of the walls.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
The hooks are not matte aluminum as shown in the picture but shiny metal, which is heavier! However, the customer service was very good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your feedback, we take note of it. The first photo on the site is a drawing, the next one with the photo of the hook shows its shiny aspect. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
Delivery: Order on October 5..received on October 08 Merchandise: error on the screws Customer service: good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment and sorry for the screw-up (which has been fixed since). Have a nice day, Coralie P
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2020
Packaging in good condition. Did not show up on the initially scheduled day despite my presence (lost day waiting). Delivery on Monday instead of Friday.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Good, the items match the description, quality products. Downside on the delivery, paid 6.90 euros for a Colissimo delivery and received my order in a simple tracked letter!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
Hello, the positives: merchandise very well packaged and protected / the fixing system is discreet / customer service responds quickly by email. The negatives: The delivery scheduled for 22/09 was delayed by 1 week, to 28/09. The carrier did not inform us of this delay, which is a pity because I had scheduled the installation of this protection on 23/09. Suggestion: would it be possible to offer several hole spacing options? Thank you, Catherine POIRRIER.
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Response from Cimaises-et-plus
Hello Madam, A big thank you for your comment and sorry for the delay during delivery, I will inquire to find out what happened. I take good note of your suggestion, I think the holes are standard but I will ask if this is possible. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2020
The material used is a bit light compared to the old picture rails.
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Response from Cimaises-et-plus
Thank you for your comment! The rails are made of aluminum but are still very resistant (up to 100 kg per meter). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Fast and efficient tracking and shipping, quality material. Perfect.
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Response from Cimaises-et-plus
Thank you for your comment :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Fast delivery and product conforms to the description.
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Response from Cimaises-et-plus
Thank you !!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2020
Delivery delayed twice without explanation. No respect for COVID rules. However, the product is satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Material at a reasonable price for the quality.
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
I waited for the delivery person all day, he only came the next day!..
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Response from Cimaises-et-plus
Hello, We are sorry that you encountered a problem during delivery. We will report it to our carrier. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
Fast delivery. Expensive product but very good quality, easy to install with a clean finish. Phone assembly advice was unconvincing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
Small delivery problem in the absence of the customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
Thank you very much, quality products that I appreciate and recommend. Delivery within 4 days... colissimo could do better... it's August!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Shipping costs remain high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
The information about the delivery time is not very clear on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Delivery as expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
Professional work, quality material.
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Response from Cimaises-et-plus
Thank you very much!
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