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Rating: 4 out of 5
Compliant.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Product 100% compliant. Efficient packaging for transport. Package delivered on the third attempt; the first two were not made.
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Rating: 4 out of 5
Nothing to complain about the products, they are completely in line with the description. A customer service that calls you back if you ask a question and gives you the right answer. So nothing to complain about the efficiency of this company. The only thing they don't master is delivery and there... it's not managed at all!!😅.
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Rating: 3 out of 5
Delivery problem. Expected delay, 24 to 48 hours, in reality 10 days. Thank you DPD. However, the young woman who delivered to me is really professional and friendly, unlike the person who was in charge of the Albi office. Best regards.
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Rating: 4 out of 5
Customer service does not explain enough the difficulties that may be encountered during installation.
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Rating: 4 out of 5
Good, super fast, good product.
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Rating: 4 out of 5
Items sent very quickly, impeccable packaging, goods corresponding to what was ordered. The rods seem a bit thin and fragile, but otherwise, excellent service.
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Rating: 4 out of 5
The only negative point is the delivery, the driver was late, he arrived at 9:00 PM. I had to help him unload the goods from the truck.
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Rating: 4 out of 5
Good product, but difficult to install on the ceiling, little space for drilling, I damaged the freshly painted area and had to lower it a notch, leaving a gap between the ceiling and the rail... Moreover, the ceiling should be perfectly flat for it to look nice, which is probably not often the case... You should suggest not to glue the rail to the ceiling, unless it's really perfect!
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Rating: 3 out of 5
Hello, what a pity there is no manual included with the package... and the amount of glue is disproportionate to the surface to be glued. Otherwise, good packaging and fast delivery.
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Rating: 4 out of 5
It's a shame that we don't receive an alert if we order too many stop caps while we only order a certain number of picture rails. Indeed, with an order of 6 picture rails, I ordered 12 caps while they are sold in packs of 4 (and I did not realize). It's not the cost that it represents but it's wasting material for nothing. Otherwise, your online store is very ergonomic and I have nothing to blame it for.
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Rating: 3 out of 5
The internal packing of the detail packages for the cornices is deficient. The side reinforcements for the detail packages are not ensured as on the standard package of 24 cornices, which caused the loss of the contents of a package of 12 cornices. I had warned about the quality and the little respect of the delivery people for the packages they transport in Val d'Oise during the order.
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Rating: 3 out of 5
Unreliable delivery service!
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Rating: 4 out of 5
Good products, very fast delivery.
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Rating: 4 out of 5
Quality work.
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Rating: 4 out of 5
The products are of excellent quality, delivery times are reasonable but on each shipment one item (screws in one, hooks in another) was missing... Immediate supplementary shipment but what a pity!
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Rating: 4 out of 5
Good material and serious shop.
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Rating: 4 out of 5
I am fully satisfied with my purchase. The assembly is simple and the result is impeccable. The only small downside is that the rail arrived bent despite careful packaging (we straightened it).
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Rating: 4 out of 5
Super fast delivery ... order placed on Monday and received on Tuesday. Item conforms to the description. I recommend it as I was not disappointed.
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Rating: 4 out of 5
Everything is perfect, the quality is there but with each delivery a small accessory was missing (hooks in the first, screws and plugs in the second). Too bad because otherwise the delivery was made very quickly in quality packaging.
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Rating: 4 out of 5
Product conforms to the description, perfect finish, solid and very beautiful. Super fast shipping, a super efficient site, I recommend.
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Rating: 3 out of 5
Package sent on November 6, delivered on November 12??
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Rating: 4 out of 5
Very nice quality and very easy to install and cut. Small downside on the delivery, since despite the presence of someone at home, the delivery person left the package outside in the rain without bothering to introduce himself.
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Rating: 4 out of 5
Good product for use in a basement room as it is water-resistant. Perfect.
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Rating: 4 out of 5
Small problem with the delivery person who, in my absence, left the package at the relay store. Upon receipt, the picture rails are bent and unusable. And there... I must highlight the extreme responsiveness of 'Cimaises&+' : 48 hours after my complaint, I received a new shipment of two intact picture rails. So, hats off to customer service and the quality of their commercial response. HIGHLY RECOMMENDED!
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Rating: 4 out of 5
Products delivered quickly. Protective packaging of the order very well designed. I am very happy.
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Rating: 3 out of 5
Hello, the delivery date was not respected, which is a shame because when it's for a residence under construction in the province, it poses organizational issues for receiving the package difficult to transport from Paris.
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Rating: 4 out of 5
Product arrived broken in two during the first delivery as there was no protection in the box. Second delivery had some paper around it but the protection should be much better. Regarding the product, I am waiting to see once glued to the ceiling. The rosette, very beautiful, is really thin. To see about the fragility. Impeccable customer service.
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Rating: 4 out of 5
Delivered in three parts! No SMS or email for the first two! Fortunately, a very professional staff on the phone who made up for it!! Beautiful material, thank you.
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Rating: 4 out of 5
Very well organized, the delivery was quick and exemplary. The material is of very good quality.
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Rating: 3 out of 5
Usual delivery problem: carriers, despite GPS, no longer bother to look for an address = delivery delay of one day while someone was there to receive the material. After what a path of thorns to be able to reschedule the delivery without having had communication of the tracking number.
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Rating: 4 out of 5
Good product and fast delivery. Small flaw: the manual locking hooks require pliers to hold a medium-weight picture. I don't lack strength to tighten.
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Rating: 1 out of 5
The photos are very enticing. They do not correspond at all to the delivered product.
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Rating: 4 out of 5
Satisfied with the delivery and customer service: accuracy in deadlines and friendliness of the contact person. However, I am less satisfied with the design of the top rail... I had to move the top rail away from the ceiling/wall corner to be able to fix the screws, otherwise it was difficult to access the perforations of the top rail... So less aesthetic...
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Rating: 4 out of 5
A first delivery by a provider marred by problems (absence of tracking number, inability to schedule an appointment, delivery made in my absence without receipt, delivery considered completed without further information...) Second delivery triggered upon my return within the deadlines but without tracking number and inability to schedule an appointment (second delivery ultimately unnecessary, first package found).
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Rating: 4 out of 5
Very good customer service and fast delivery!
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Rating: 4 out of 5
Very good service.
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Rating: 4 out of 5
The delivery was made within the scheduled time slot. Careful packaging. The items and accessories are of very good quality.
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Rating: 4 out of 5
In accordance with the order and fast delivery.
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Rating: 4 out of 5
Staff attentive, pleasant, and competent. The product meets our expectations thanks to the help of the store staff. We are very satisfied. However, although the changes to the delivery address were sent on time, they were not taken into account.
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