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Rating: 4 out of 5
The merchandise was not compliant but was quickly rectified after my complaint, very well.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Material of very good quality and meets my expectations. Delivery = Very disappointed! Material delivered to my home on 31/01 by a plumber!!! 5 half RTT taken following the promise of delivery, without seeing anyone, over 30€ spent (paying 80 cents/minute) to find out where the delivery was!! I would have preferred to pay 30€ more in shipping for a safe delivery! I will not order from you again because of this problem (I still have 3 bedrooms and a living room to do). What a shame!!!
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Rating: 3 out of 5
Delivery: good Merchandise: not bad customer service: could be better.
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Rating: 4 out of 5
Fast and efficient.
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Rating: 4 out of 5
Home and very efficient and friendly service!
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Rating: 4 out of 5
Product meets my expectations, very responsive customer service, I recommend the company.
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Rating: 3 out of 5
No phone call before delivery. No doorbell at home. Package 'thrown' over the fence.
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Rating: 4 out of 5
4/5.
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Rating: 3 out of 5
Just missing the screws for the picture rails.
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Rating: 4 out of 5
Hello, your items exactly matched my needs; very large selection of accessories and easy to install even for a novice DIYer. I would return to your site without hesitation. Thank you.
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Rating: 1 out of 5
Serious and credible companies only charge the order amount at the time of shipping and announce reliable delivery times. And Cimaises & +? - charges on the day of the order even though they do not have the products in stock ready to ship. - announces a delay of 8 to 12 working days to restock an item not in stock: it has been 14 working days since I ordered and I have no news. In short, amateurs who should go back to school and learn their m
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Rating: 1 out of 5
DELIVERY NOT YET ARRIVED.
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Rating: 4 out of 5
Very good product that matches the description. Very short deadlines, delivery in 48h.
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Rating: 4 out of 5
Second order on this site, I am very satisfied with the quality of the products. Before my first order (Orac skirting boards), we were sent a sample of the product. We were delighted with the fast delivery at the bottom of the building.
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Rating: 4 out of 5
Very good commercial service. The product meets our expectations. The only downside is the delivery; despite a doorbell on our house wall, the package was directly placed in the mailbox. We therefore waited unnecessarily during the indicated time slot..
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Rating: 4 out of 5
Although the delivery was delayed (72 hours) compared to the first announcement (supply issue), it was still correct. The customer service, the telephone reception is good.
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Rating: 4 out of 5
Satisfied with the product; delivery on time but whimsical, no opinion on customer service.
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Rating: 4 out of 5
Products conform, fast delivery and in good condition. Thank you.
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Rating: 4 out of 5
Ultra-fast delivery in 48 hours, products meet our expectations, easy to install.
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Rating: 3 out of 5
Good product, communication not very clear for automatic messages, review compatibility to have all characters printed correctly.
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Rating: 4 out of 5
4.
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Rating: 4 out of 5
Good products with perfect rendering without the inconvenience of weight.
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Rating: 3 out of 5
Problem during transport. The first package delivered was open and incomplete upon delivery but was immediately replaced by Cimaises et Plus.
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Rating: 4 out of 5
PRODUCT CORRESPONDING TO OUR SEARCH.
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Rating: 4 out of 5
I have not yet received my orders. I am therefore waiting to respond to you. I was well received at the store. Best regards. D. Fischesser.
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Rating: 1 out of 5
I cannot respond to your satisfaction survey since to this day my order has not yet arrived!! Great pity!!! Best regards. Mrs. Couvreur.
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Rating: 4 out of 5
The product was received very quickly and, despite correct packaging, the fluorescent tube was damaged. The customer service I contacted replied within 24 hours and I received a new tube 48 hours later. Appreciable efficiency.
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Rating: 4 out of 5
Order placed on the site, a bit difficult to navigate but with some time, it works out.
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Rating: 4 out of 5
The package arrived bent, fortunately there was a wooden stick to prevent the picture rail from breaking. The wooden stick was still broken, we were close to a disaster!
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Rating: 3 out of 5
Hello just a remark regarding the kit product. The instructions for fixing the picture rails indicate 4 to 5 clicks for 2m, there are 4m so logically you would need at least 8 and in the kit there are 2x3!! Same for the wire and hooks. This forces you to reorder and additional shipping costs. In conclusion, the kit should be better calibrated.
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Rating: 4 out of 5
Very satisfied.
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Rating: 4 out of 5
SATISFIED WITH MY ORDER AND VERY HAPPY WITH CUSTOMER SERVICE.
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Rating: 4 out of 5
The first delivery could have been avoided, the package was damaged.
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Rating: 1 out of 5
It was stated on the internet that the merchandise was in stock, but that was not the case. As a result, delivery was delayed. I understand that like your competitors, there is no stock, you order on demand. No interest in going to your site.
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Rating: 1 out of 5
Haven't received my order yet nor an invoice for the amount I just paid in advance. Happy with your services? No, not really!
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Rating: 3 out of 5
Articles okay but delivery failing because GLS is not a reliable carrier (3 missed appointments to be delivered). The invoice from Cimaises does not specify the number of kits purchased but only a total!!!
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Rating: 3 out of 5
Well... I would just like to receive the little message to let me know that my order is ready, so I can come pick it up. It's been 2 weeks since I placed the order... Best regards, NC.
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Rating: 3 out of 5
Hello, delivery time respected, packaging intact upon arrival but missing pack of 30 fixing clips that I received after complaint, best regards.
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Rating: 3 out of 5
Hello, regarding the products total satisfaction, however, the carrier GLS zero points, definitely not to be recommended!!!
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Rating: 4 out of 5
Delivery announced on a Monday. Request to postpone for the next day. This was accepted. Unfortunately, no delivery. Information about the non-delivery was sent by email and I had to call a premium number to arrange a new delivery. Otherwise, great product.
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