Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
I find it unfortunate that for 3 rails ordered, there are only 2 end caps, as I position them on 3 different walls, I am missing 4 caps... can you send them to me?
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Response from Cimaises-et-plus
Hello, the economical boxes indeed only include two end caps. However, if you need more caps, they can be ordered separately on the site (in packs of 4). Product code: AC94105 (white CLICK cap). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
It's serious. Fast. But expensive...
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2024
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2024
Meets my need and easy installation. One suggestion: include 4 tips instead of two.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2024
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2024
Fast delivery.
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Response from Cimaises-et-plus
Thank you for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2024
Very practical and nicely decorated. Ceiling not yet repainted but I am sure it will look perfect once painted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2024
Serious, reliable company
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
Unfortunately the delivery was supposed to be at home...... it was delivered to a depot 10 km from my home while there is one 500m away DPD a terrible service
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Response from Cimaises-et-plus
Hello Madam, We are sorry for this inconvenience. For your information, when the customer chooses a delivery, the carrier is required to make a first pass at their home. The date is communicated to you in advance and you can change it if it does not suit you. In the absence of modification by the customer and if the delivery person cannot deliver on the day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2024
Very extensive catalog. Order, payment, and delivery without problems. Shipping costs to Switzerland are excessive, but such a complete catalog does not exist in Switzerland ... I recommend this site.
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Response from Cimaises-et-plus
Thank you very much for your constructive feedback. We take note of your comment regarding shipping costs. Unfortunately, our carrier charges additional fees for Switzerland that we are obliged to pass on. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Quality price is on point.
Good delivery.
No issues.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
Nothing to complain about. Everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2023
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Delivery is too expensive
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Response from Cimaises-et-plus
Hello, Orders under 39 euros (with lengths of 200 cm) are charged a bit more because shipping costs are not offset by the cost of the material. Please note that shipping costs (for individuals) are 12.90 euros if the order is over 39 euros and free if the order is over 139 euros. This is an oversized shipment, unfortunately, we cannot lower this transport cost. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2023
Package not received
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Response from Cimaises-et-plus
Hello, I just checked your tracking, your package was delivered today. Can you confirm? Samples may take longer if one (or more) references are missing (temporary out of stock) and we do not have everything in store. Indeed, in this case, the factory must send us new ones. We apologize for the delay. Best regards, Coralie PIED
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2023
Not always easy to find your way...
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Response from Cimaises-et-plus
Hello, We are reachable by phone or email for any questions. We will be happy to assist you. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2023
The box was delivered open at both ends placed in the yard of the house lying against a wall, some baseboards have defects.
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Response from Cimaises-et-plus
Hello, Did you contact customer service so that we can send a replacement? The carrier is at fault if they left the package in the yard and did not have you sign for receipt. You are therefore covered in case of a problem. If there are damaged moldings, please take photos upon receipt and send them to us so we can send new baseboards. In any case, sorry for these delivery conditions. We will inform the carrier. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Wide choice of products.
Delivery costs a bit high.
Deadlines respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2023
It's okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Simple and effective, fast delivery.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Good product ... however regret not being able to find continuity with my rail purchase from 5 years ago which is no longer on the menu.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment! I just checked your 2017 order, all items are still offered on the site. Do not hesitate to contact us if needed. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
Delivery of the order was quite fast, but unfortunately it is incomplete, I sent an email to report it, it was taken into account but I have not heard back.
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Response from Cimaises-et-plus
Hello Sir, After checking, some S-hooks were missing which have been sent by post. I am contacting you by email to verify that you have received them since. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2023
Fast shipping, compliant item, just the shipping costs a bit expensive
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2023
No particular difficulty in choosing and ordering.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2023
Cables and different types of quality picture hooks conforming to what I expected. However, the seller does not respect the commitments made on the site, justifying the delay by a surge of orders during the discount/sale period which did not allow them to proceed with the shipment according to their commitment.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your feedback. After verification, the order was placed on Friday, July 14, and therefore processed the next working day, which is Monday, July 17. It indeed left with a day's delay (on Tuesday, July 18) and was delivered to the pickup point on July 20. We are sorry if this day's delay in processing your order has been detrimental to you; it is a completely exceptional situation. Counting on your understanding. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Hello, I had ordered a set of black elements (picture rails and cables) and unfortunately the cables received are steel colored... Without this error and the 2 days of delivery delay due to the carrier's (DPD) procrastination, the rating would have been perfect because the material received is of excellent quality. TB
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Response from Cimaises-et-plus
Hello, Thank you for your comment. After verification, you ordered the cables in gray. However, we can change them for you. I will contact you by email regarding this. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
this system is great
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Response from Cimaises-et-plus
Thank you very much for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2023
Good products, responsive customer service, fast delivery. I have placed several orders with them and it always goes well. One downside, the price...
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
Wide range of products. Unfortunately, the announced delivery times were not respected.
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Response from Cimaises-et-plus
Hello, After checking, your package was shipped on time (the day after your order) but the carrier took 10 days to deliver it to the pickup point (after investigation, they had lost it and then found it). Our apologies for this problem. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
Very fast delivery, merchandise see comment, response to my question regarding shipping costs.
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Response from Cimaises-et-plus
Thank you very much for your comment. What is your question regarding shipping costs?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
Simple and functional.
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Response from Cimaises-et-plus
Thank you for this feedback.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Beautiful quality! (but expensive).
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good product, true to the description, short delivery time, I recommend.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
Ordered in the morning around 10 am. Delivered the next day, so faster than indicated on the site. Nothing to complain about. Let's hope the next order goes the same way...
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Package delivered on the scheduled day, in perfect condition, in my mailbox while I was told there would be a delivery against a security code. I'm fine with that, but at the time of shipping, it would be courteous to provide the dimensions of the package to know if we need to be there: I took half a day off to wait for the delivery and the delivery person did not show up at my door.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. Message well received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Delivery scheduled for Saturday, and finally the package arrived on Monday while I work during the week...
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
What customer service? I took advantage of a stay at my daughter's to go to the showroom to view the products and place an order. Big issue: the price: 2€ more per rail, no discount! When I mentioned this to the person who welcomed us, she replied that online, there was no service. Fine! So, I asked my questions and left the store without taking anything. I ordered online without regret with the discounted prices from the site, free delivery, in the province!
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Response from Cimaises-et-plus
Hello, The sellers in the store are not necessarily aware of the discounts available on the site. Do not hesitate to mention the site discounts, we will gladly apply them for you! Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Hello, Delivered early despite my comments.
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Response from Cimaises-et-plus
Thank you!
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