Customer reviews of Cimaises-et-plus

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
5 3 021 74% 4 706 17% 3 219 5% 2 62 2% 1 78 2%

Summary of reviews

Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2021
Perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Everything is very good.
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Response from Cimaises-et-plus
Thank you for the comment :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2021
I've been a customer for years, this picture rail system is inexpensive, preserves the walls if you have rentals and at home it's great for easily changing the hanging decor.
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Response from Cimaises-et-plus
Thank you for your loyalty and the comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2021
Satisfied with the 3 services, but the product did not match the required dimensions.
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Response from Cimaises-et-plus
Thank you for your comment. As a reminder, the technical sheets (sized) of the rails are available on the site and allow you to verify that the dimensions are suitable. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2020
Top-notch, I recommend this site to you.
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Response from Cimaises-et-plus
Thank you very much for your comment :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Perfect all around.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
Actually... I still haven't been delivered!
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Response from Cimaises-et-plus
Hello Madam, Your package was sent the day after receiving your order on 4/01. We deliver within 2 to 3 days, there is indeed a problem with the package and I just contacted the carrier. Do not hesitate to contact us directly in case of delivery problems so that we can act quickly. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Very happy with everything, and the contact with Cimaises et Plus.
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Response from Cimaises-et-plus
Thank you very much for your comment :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2021
Excellent service. Fast delivery, high quality material.
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Response from Cimaises-et-plus
A big thank you for your comment! Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Good product delivered very quickly.
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Response from Cimaises-et-plus
Thank you for your comment :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
High-performing product, nice appearance (very discreet), and very well packaged. Fast delivery, considering the period (New Year and lockdown).
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
A bit expensive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
The cimaise &+ site is clear even for a novice, the order tracking cimaise and dpd is excellent.
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Response from Cimaises-et-plus
Thank you very much for your comment! Your user feedback is very important to us and encourages us to maintain our efforts to make the customer experience as simple and efficient as possible. Have a nice day. The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
5.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Delivery issues during the lockdown (the package went around France twice ;)) Responsive customer service and compliant product!
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Response from Cimaises-et-plus
Still sorry for the delivery problem.. Thank you for taking the time to leave us your feedback :) Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Satisfied, nothing to add.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Product purchased to hang printed photos on alu-dibond (2 to 3 attachments per photo depending on the format from 40x06 to 50x100). Fast and compliant delivery. Very satisfactory product.
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Very good product and very fast delivery.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Fast delivery. Product well packaged and matching the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Great team!
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
5 out of 5 Recommended advice quick response to inquiry Fast delivery and careful packaging.
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Order received incomplete after contact, the sending of missing parts is still incomplete missing screws and plugs and instructions it's very average.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Simple and fast order, quality products easy to install. One product was missing from the delivery but with a simple call, the problem was resolved and the product delivered in two days, good responsiveness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Top shop, I had no issues the products are of very good quality the packages are perfectly wrapped and very well protected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
I didn't need customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The only downside is the pickup point for the goods from the carrier. It's a shame, even though the delivery time was very efficient, it spoils everything. But Cimaise's service and product are top-notch, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
I bought some last year for my home, for the entrance and then the living room, each time at the shop. My son liked it, so I just ordered some for him this time online. Fast and impeccable delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Clear site, it's true that I know the products well, easy order, respect for delivery commitments and exemplary packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Hello, 3 orders and no problems. Quality of products, deadlines, phone contact top-notch.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I asked a question to customer service about the poster holder, I had a response within the hour 👍 After placing my order, the shipment was very fast 👍 The tracking information was clear. I recommend and will recommend without hesitation 👇🏽
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Response from Cimaises-et-plus
Hello Madam, Thank you very much for your comment! Looking forward to seeing you again on the site. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Fast delivery, quality material. No issues.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Perfect, fast delivery.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Excellent!
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Complete delivery extremely fast. Explanations given by the Paris store were very relevant and practical. Perfect rails. Complete satisfaction.
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Response from Cimaises-et-plus
Hello Sir, Thank you very much for your comment! We are delighted to know that you are satisfied with the products and the service :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very fast.
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Response from Cimaises-et-plus
Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Perfect!
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Response from Cimaises-et-plus
Thank you!!
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