Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
This concerns the transport: The box was deformed during transport. I opened part of the packaging and not seeing any deformation of the rails (apparently), I did not make any reservations. While unpacking in the museum, I noticed a bending of the rails. It did not have any consequences on the mounting on the walls, the deformation disappeared with the fixing. I wanted to inform you of this malfunction. Best regards, Michel Weber
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Response from Cimaises-et-plus
Hello Michel,
Thank you for taking the time to share your experience. We are pleased to learn that the deformation of the rails ultimately did not impact your mounting, even though we fully understand that it could have been concerning during unpacking.
We certainly take your comment into consideration, as the quality of our products and their proper reception are essential to us. Your feedback helps us remain attentive at every stage to continue improving our products and services.
Best regards,
The Cimaises & Plus team
A
Angela M.
Rating: 3 out of 5
following a purchase from 07/08/2026
Hello, I was not informed in advance about the delivery... The delivery person contacted me 10 minutes before and I was not on site. Fortunately, I was able to notify someone for the reception and the delivery person sent me a photo. It would be good for future clients to be informed in advance. Otherwise, the package was in good condition and the product is okay, delivered quickly!!
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Response from Cimaises-et-plus
Hello Angela,
We thank you for your feedback and are pleased to learn that your package arrived in good condition and that you are satisfied with the product.
We take your comment regarding the delivery notice into account and we will work to improve this communication for our future clients.
We wish you an excellent day.
The Cimaises & Plus team
G
Gerald D.
Rating: 1 out of 5
following a purchase from 18/07/2026
For now, I am not satisfied. I requested a return because it does not fit our room. I have had no feedback to date....
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Response from Cimaises-et-plus
Hello Gerald,
We are sorry to learn that your experience did not meet your expectations.
Your return request is important to us, and we invite you to contact us directly so that we can resolve this issue together.
I cannot find a request under your name.
We thank you for your understanding and hope to assist you as soon as possible.
Sincerely,
The Cimaises & Plus team
S
Simone P.
Rating: 1 out of 5
following a purchase from 22/07/2026
Disastrous, no respect for the customer
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Response from Cimaises-et-plus
Hello Madam,
We are sincerely sorry that your experience was so disappointing.
We fully understand your dissatisfaction regarding the difficulties encountered during delivery.
After verification, we did indeed carry out the necessary steps on our side to ensure that your order was processed and shipped under the best conditions.
The problem encountered unfortunately seems to be related to the carrier's handling, a situation independent of our will.
We regret the inconveniences caused and remain attentive to ensure that this type of situation can be avoided as much as possible in the future.
Best regards,
The Cimaises & Plus team
R
René D.
Rating: 3 out of 5
following a purchase from 13/07/2026
Cimaise should choose another carrier than DPD; packages should be entrusted to someone other than DPD. I just traveled 40 km to pick up my package on July 30. It was left behind a fence at someone's place who kindly notified me at the phone number listed on the label, which the delivery person was not able to do. Fortunately, it didn't rain!
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Florence F.
Rating: 1 out of 5
following a purchase from 06/07/2026
Having quality products is good but the transport must follow. The orac products will now be ordered from another site that does not use the DPD carrier and honors the delivery date given. Respect for the customer goes through that.
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Response from Cimaises-et-plus
Hello,
We are sorry that this delivery did not meet your expectations.
We work with DPD for express delivery to ensure a fast and reliable service.
As with any carrier, occasional incidents may unfortunately occur, but such problems are exceptional and do not reflect the quality of service we wish to offer our customers.
We remain attentive to these situations and take necessary actions when they arise. The satisfaction and respect of our customers remain at the heart of our priorities.
Best regards,
The Cimaises & Plus team
V
Virginie F.
Rating: 1 out of 5
following a purchase from 04/07/2026
The product was broken.
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Response from Cimaises-et-plus
Hello Virginie,
We are sincerely sorry to learn that the product you received was broken. Your satisfaction is very important to us, and we would like to invite you to contact us directly to find a solution to this inconvenience.
We thank you for your understanding and remain at your disposal.
The Cimaises & Plus team
S
Salah S.
Rating: 3 out of 5
following a purchase from 02/07/2026
Conforming to the order
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Response from Cimaises-et-plus
Hello Salah,
We sincerely thank you for taking the time to share your opinion. We are happy to learn that your order was in line with your expectations and we hope to see you soon in our store for new discoveries.
Best regards,
The Cimaises & Plus team
A
Antonin H.
Rating: 1 out of 5
following a purchase from 16/06/2026
I was thinking of buying a kit to straighten a frame but the received parts cannot be used alone. The photos are misleading.
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Response from Cimaises-et-plus
Hello,
You purchased two straightening kits (for two paintings). Each kit consists of two straighteners.
What did you receive?
Best regards,
Coralie P.
D
Didier M.
Rating: 1 out of 5
following a purchase from 01/06/2026
Delivery error on the product due to poor preparation in your store reference error + size error Result for us; defective site and for any excuse from you "oops it must be an error from our preparer...."
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Response from Cimaises-et-plus
Hello Didier,
We understand your disappointment regarding this delivery error and we are sincerely sorry.
We invite you to contact us privately to find a satisfactory solution to this situation together.
Best regards,
The Cimaises & Plus team
T
Thomas B.
Rating: 1 out of 5
following a purchase from 25/05/2026
I am not satisfied with the product received and I request a refund. The solution proposed by phone does not suit me, the characteristics of the proposed rails are not precise enough to be sure of the good utility of the purchased products. There should be more choices of rails.
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Response from Cimaises-et-plus
Hello,
You purchased 10 hooks 4 kg for wires/cables of 2 mm. We offer many other models of hooks.
If you are not satisfied, you have 14 days after receipt to request a refund (after return at your expense).
If you wish to return the hooks, please confirm this to me at: [email protected] and I will send you a return slip to include with your return.
Best regards,
Coralie P.
C
Cédric D.
Rating: 3 out of 5
following a purchase from 23/05/2026
The package arrived damaged. The 4 rails ordered all arrived attached and bent. Probably a transport problem during which a package was piled on ours given its length of 2m… it bent!
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Response from Cimaises-et-plus
Hello,
We are sorry for the inconvenience.
Following your exchanges with Sacha, a replacement shipment has been made.
Best regards,
The Cimaises & Plus team
S
Sebastien L.
Rating: 1 out of 5
following a purchase from 22/05/2026
The kit I bought is not designed for installation on plasterboard. Therefore, the mounting clips had to be adapted. Quite ironic for pros of hanging!
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Response from Cimaises-et-plus
Hello,
You ordered a CLICK RAIL PREMIUM kit, supplied with screws and multi-material plugs, suitable for plasterboard.
Our craftsman uses them for his picture rail installations.
For your information, the screws provided with the Molly plugs are rounded and do not allow the rail to clip properly.
Best regards,
Coralie P.
F
Fabrice P.
Rating: 3 out of 5
following a purchase from 18/05/2026
ORDER RECEIVED BUT PACKAGING TOO FRAGILE
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Romain P.
Rating: 3 out of 5
following a purchase from 10/04/2026
Overall, the products are clean. However, the adjustments between rails are very complicated as soon as the support is not perfectly flat. The finishing or junction fittings are poorly designed, the transitions are complicated from one rail to another with nylon wires. And finally, we have a batch of spot rods in which the lamps do not hold!
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Response from Cimaises-et-plus
Hello,
Thank you for your feedback.
As mentioned in my previous message, to install the bulb, simply screw it onto the black head of the spot.
Regarding the wall mounting, these rails are indeed designed to be clipped. Their proper hold therefore requires a perfectly flat and smooth support to ensure optimal fixation.
For your information, our team is available during office hours to answer all your questions and assist you in the installation or use of our products.
We take note of your comments and will forward them to our quality service to continuously improve our products as well as the information provided to our customers.
Remaining at your disposal for any further information.
Best regards,
Coralie P.
G
Guy B.
Rating: 1 out of 5
following a purchase from 29/04/2026
I sent an email for product error
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Response from Cimaises-et-plus
Hello,
To which address did you send it? Did you not receive a response?
Feel free to write to us at: [email protected] or via the chatbox on the site.
Best regards,
The Cimaises & Plus team
R
Redoen E.
Rating: 1 out of 5
following a purchase from 16/04/2026
This is absolutely not what I ordered
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Response from Cimaises-et-plus
Hello Redoen,
Thank you for taking the time to share your feedback.
We are sorry to hear that your order did not meet your expectations.
Your satisfaction is paramount to us and we would be happy to understand more about your situation in order to remedy it.
Please feel free to contact us directly so that we can assist you.
Best regards,
The Cimaises & Plus team
F
Florence G.
Rating: 3 out of 5
following a purchase from 10/04/2026
Hello, I would have liked to have a small instruction manual for assembly. Moreover, the item did not completely match the photo. I am handy, I managed quite well anyway!
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Response from Cimaises-et-plus
Hello Florence,
Thank you for your feedback and your review. We are pleased to learn that you managed despite the difficulties encountered.
We take your suggestion regarding an instruction manual for assembly into account and will consider improving our communication about the products. Please feel free to reach out to us for any questions or assistance.
Best regards,
The Cimaises & Plus team
C
Christine L.
Rating: 1 out of 5
following a purchase from 09/04/2026
My package arrived empty. As I had already accepted it, the customer service of the delivery company told me that there was no possible recourse.
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Response from Cimaises-et-plus
Hello,
Did you contact us?
Did you accept the empty package?
In a case like this, you need to contact us within 48 hours (with photo submission) so that we can take action against the carrier.
Looking forward to your reply,
Best regards,
Customer service
M
Michèle R.
Rating: 1 out of 5
following a purchase from 10/03/2026
I have not received the package! Three times, a delivery date was given, and the package was not delivered, blocking an entire day of waiting each time. With at the end of the day a message from the delivery person: delivery impossible. Pretending twice that he did not have my phone number to warn me when he arrived. While my phone number is included in the delivery information. And a third time when I contacted the delivery center, I was told delivery truck broke down? But I only received at the end of the day around 5 PM the cancellation of the delivery for a truck that broke down at noon!
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Response from Cimaises-et-plus
Hello Madam,
As agreed during our exchange yesterday, I have forwarded all the information to the carrier. This situation is indeed not in line with our standards.
The delivery has been rescheduled for today, and I have also contacted our sales department so that they can get in touch with the delivery agency to follow up.
I also note that you requested a drop-off of the package at a PICKUP relay point. However, given the length of the package (200 cm) and the acceptance constraints of many relay points, I cannot guarantee that this option is feasible. Nevertheless, it seems that this was possible during your previous order, which is encouraging.
We sincerely apologize for the inconvenience caused by this situation and remain at your disposal for any further information.
Best regards,
Coralie P.
H
Hervé K.
Rating: 1 out of 5
following a purchase from 03/02/2026
There was a mistake: instead of being delivered in 48 hours it took 10 days. A disaster on this order
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Response from Cimaises-et-plus
Hello Hervé,
Thank you for taking the time to share your experience. We are sincerely sorry for this delivery delay which does not reflect our commitment to our customers. Your satisfaction is paramount to us and we are doing everything possible to improve our service. Do not hesitate to contact us directly for any questions or assistance needs.
Best regards,
The Cimaises & Plus team
J
Joëlle L.
Rating: 3 out of 5
following a purchase from 10/01/2026
-, an error in the preparation of the order led to phone calls, letters..
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Response from Cimaises-et-plus
Hello Joëlle,
Thank you for taking the time to share your opinion. We are sorry to learn that an error in the preparation of your order caused inconveniences. We take your feedback very seriously and will work to improve our service. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The Cimaises & Plus team
M
Marine L.
Rating: 1 out of 5
following a purchase from 12/01/2026
I had ordered 28 picture rails and I received 21. I alerted customer service 3 days ago but have not received a response.
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Response from Cimaises-et-plus
Hello,
Thank you for your message and please first accept our apologies for this preparation error. It is indeed quite unusual for a request to go unanswered; it is possible that your message did not reach us.
I am immediately forwarding your file to the logistics department, which will contact you as soon as possible.
Best regards,
Coralie P.
J
Jean D.
Rating: 1 out of 5
following a purchase from 28/12/2025
I still haven't received my order and I can't comment on the quality of your products. However, I would really like to receive my order so that I can hang up frames that clutter my house. Thank you for your help.
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Laurent J.
Rating: 3 out of 5
following a purchase from 16/11/2025
Order arrived very well packaged but despite that, the light fixture (Mauduit Biard picture wall lamp) was scratched and bent. I straightened it myself... I don't think the defect comes from the store "cimaise" but unfortunately from production or packaging at the workshop. It's disappointing, for a choice made hoping for a quality craftsmanship "made in France" from A to Z.
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Response from Cimaises-et-plus
Dear Laurent,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your Mauduit Biard picture wall lamp arrived with imperfections. Although we strive for the quality of our products and their packaging, sometimes defects escape our control. Please do not hesitate to contact us directly for any further assistance.
There is a customer service for these products, in case of defect, the workshop can take back the light fixture to repair or replace it as needed.
Feel free to contact us via the online customer service form or by phone: https://www.cimaises-et-plus.com/pages/sav
Best regards,
The Cimaises & Plus team
J
Jean François H.
Rating: 1 out of 5
following a purchase from 09/12/2025
If you want an opinion, you need to pay me. You make a lot of money from the collected reviews. Your products are not free, and neither are my reviews!!!!
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Response from Cimaises-et-plus
We understand the message. Unfortunately, our accountant is clear: reviews are paid only in gratitude, in consideration... and sometimes in self-mockery. Products are not free, that's true. Reviews aren't either — they are free. And this one clearly made us smile, so thank you anyway.
F
Frédéric R.
Rating: 1 out of 5
following a purchase from 26/11/2025
The package I received was in bad condition and I refused it... Since then, despite my call to you, I have had no news of my order!
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Response from Cimaises-et-plus
Hello,
We sincerely apologize for this regrettable situation. As my colleague indicated to you, we had to wait for the return of your package before we could proceed with the replacement shipment.
It arrived at the end of last week, and a processing delay was necessary.
We confirm that your new package is scheduled to depart today, with all the necessary attention to ensure delivery under the best conditions.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
The Cimaises & Plus team
F
Francois P.
Rating: 3 out of 5
following a purchase from 25/11/2025
My main order is good and the product is satisfactory, but the compatibility of the products with each other is not or poorly explained on the site. Indeed, I bought two Economy wire Hanging Slider Suspension Sets that are not compatible with the 'classic rail'.
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Veronique L.
Rating: 1 out of 5
following a purchase from 03/11/2025
order still not received to this day
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Response from Cimaises-et-plus
Hello Véronique,
Thank you for your message and we sincerely apologize for the inconvenience caused.
After verification, the steel rods were out of stock for three days, which slightly delayed the shipment of your order. It was indeed sent on 07/11.
However, we note that the carrier DPD has held your package for 12 days, indicating a problem in their delivery process.
You should have normally been notified by their services.
According to the tracking, delivery is scheduled for today, 19/11.
We deeply regret this situation beyond our control and remain at your disposal for any further assistance.
Best regards,
The Cimaises-et-plus team
F
Florence F.
Rating: 3 out of 5
following a purchase from 18/10/2025
Product as good as during my last order. The downside is the delivery. I had chosen home delivery as the package was bulky and long, and it was delivered to a relay point and did not fit in length in my car. Had to find someone with a vehicle suitable for the length. Useless!
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Response from Cimaises-et-plus
Hello Madam, We thank you for your feedback and are pleased to see that your product satisfies you, as it did during your previous order. We sincerely apologize for the inconvenience caused by the delivery. Indeed, relay points normally do not accept long packages, and we regret that your package was nonetheless deposited at this relay point, which complicated its retrieval. Please be assured that we are passing your experience on to our carrier to prevent this from happening again in the future. We fully understand the frustration this may have caused and apologize for this inconvenience. We remain at your disposal for any questions or further assistance. Have a nice day, Coralie P.
C
Caroline S.
Rating: 3 out of 5
following a purchase from 26/09/2025
Expensive for the quality
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Response from Cimaises-et-plus
Hello, Thank you for taking the time to share your opinion. We understand that the quality-price ratio is an important aspect and your feedback is valuable to us. Please feel free to contact us if you would like to discuss your experience further. Have a great day, Coralie P.
M
Marie-Hélène C.
Rating: 3 out of 5
following a purchase from 12/08/2025
Hello, I had trouble finding this model of picture rails on the site that I had already ordered a few years ago. In the end, I managed to find it. Everything is fine!
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Response from Cimaises-et-plus
Hello, Thank you for taking the time to share your experience. We are delighted to learn that you have finally found this model of picture rails. Please feel free to contact us for any questions or to assist you further during your next visit to our site. Have a nice day, The Cimaises & Plus Team
E
Eric P.
Rating: 1 out of 5
following a purchase from 06/08/2025
Order not received - Phone call made to claim and yet nothing has been done. We were supposed to be called back and we are still waiting, for 2 weeks. And the invoice was settled at the time of the order. Unthinkable!
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Response from Cimaises-et-plus
Hello, As discussed with my colleague Paul yesterday, the merchandise will be resent to you. The package is ready to go today via DPD, it will be picked up by the carrier in the early afternoon and delivered to your premises within one to two working days. Unfortunately, logistics did not have the information, we apologize for this oversight. We are opening an investigation with the carrier, if the package is delivered to you a second time, I invite you to get back to us. Best regards, Coralie P.
J
Jean Michel B.
Rating: 3 out of 5
following a purchase from 14/07/2025
Presentation too complex
Navigation and search to improve
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Response from Cimaises-et-plus
Hello, Thank you for taking the time to share your opinion. We understand that navigation and search can sometimes be frustrating. Your feedback is valuable to us and will help us improve our service. Have a nice day, Coralie P.
J
Jean Loup V.
Rating: 3 out of 5
following a purchase from 15/06/2025
Not smooth to go back. Rethink your model by changing teams.
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Ioulia S.
Rating: 3 out of 5
following a purchase from 17/06/2025
No choice of carriers
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Gérard C.
Rating: 3 out of 5
following a purchase from 10/03/2025
The 2 mm rigid Twister rods come out too easily from the rail. I would have preferred 2 mm rigid Slider rods
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Response from Cimaises-et-plus
Hello, Thank you for your comment. For your information, once you have made a quarter turn in the rail and installed your picture, the rod does not move. The advantage of the TWISTER lies in the ability to insert and remove the rod at any point. Indeed, there are only SOLID SLIDER wires and steel cables but no rods. If you wish to exchange for SLIDER wires or steel cables, please do not hesitate to contact us quickly, it is still possible. Best regards, Coralie
C
Christian D.
Rating: 3 out of 5
following a purchase from 13/01/2025
Light rails and good invoices, the nylon threads attach quickly. However, it is not mentioned that you need to buy adjustable hooks additionally. I had to make another order to complete. There should be an automatic reminder to ensure the customer is aware of not forgetting anything.
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Response from Cimaises-et-plus
Thank you for your constructive feedback. I will pass the information to the person in charge of our website. Have a nice day, Coralie P.
J
Jean C.
Rating: 3 out of 5
following a purchase from 18/11/2024
The products are of good quality but the logistics management is still a bit approximate: no information on the delivery time slot contrary to the service promised on the site
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Response from Cimaises-et-plus
Hello, The order was sent via DPD carrier. The carrier should inform you of the delivery day and time slot (if you are a private individual). I have checked, we have indeed registered your shipment in DPD PREDICT (with delivery time slot). We are sorry for this malfunction, we will escalate the information to our sales representative at DPD. Best regards, Coralie P.
A
Alain B.
Rating: 3 out of 5
following a purchase from 05/11/2024
Delivery time not respected
4 days instead of 2 planned
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Response from Cimaises-et-plus
Hello, We are sorry for the wait. Shipments by DPD carrier are delivered within 24/48h after dispatch. The time indicated by the Post for tracked letters is 2 to 3 working days. We apologize for this delay. Best regards, Coralie P.
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