Customer reviews of Cimaises-et-plus

Thank you for your comment!

My response to your previous review: Hello Sir, According to what I see on the DPD interface, your package was picked up on 1/10 and delivered on 3/10. The package was therefore delivered on time. I do not see any information regarding a delivery on 2/10, it was, I think, an erroneous message. I confirm that it is not normal that a delivery time slot was not communicated to you. All individuals benefit from the PREDICT service with a delivery time slot: morning or afternoon. We sincerely apologize for this malfunction, which we will report to DPD. Regarding the boxes, they are perfectly suited for sending picture rails. If you did have damaged products, I invite you to call our customer service who will take care of it. However, I will check with our logistics service what might have happened and if they did not put too many rails in one box. In any case, we are sorry that the service did not meet your expectations. For your information, we changed our carrier to DPD about 8 years ago, precisely to provide quality delivery service to our customers. Unfortunately, our shipments are 'non-standard' with a majority of shipments of 200 cm, which all express carriers do not accept. Other carriers could send our orders but at higher rates for customers and/or with longer delays (outside express delivery). However, we do not rule out the idea of offering an alternative transport solution to our customers. That said, most of the time, customers are satisfied with the service provided by DPD (both in terms of cost and delay and information) but it can happen, on the margin, that there are some issues with certain deliveries. I see that you have ordered several times from us and that the transport has always gone well with DPD except this time. This may be an isolated case. Please know that our customer service is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm as well as Saturday morning (9 am to 1 pm) to answer all your questions. We can certainly help you if there is a transport issue and perhaps obtain certain information more easily from the carrier. Hoping to see you again on the Cimaises & Plus site. Best regards, Coralie P.

Hello, Thank you for your comment! After checking, you ordered two different models of rails: the CLASSIC + (max 40 kg) and the CLASSIC RAIL (which you purchased in a box) max 20 kg. Indeed, these two models are slightly different, the CLASSIC PLUS is thicker and rounder than the CLASSIC RAIL. Have a nice day, Coralie P.

Hello Madam, We cannot find any trace of your two emails. Did you receive a first response from us? To which address did you send your email? Please send me the details (photos and details of the damaged items) to: [email protected] Was the package damaged? Looking forward to your reply, Best regards, Coralie P.

Hello Madam, Indeed we were conducting an inventory of our stock this week and shipments have been delayed as a result. We sincerely apologize for the inconvenience caused. Best regards, Cimaises et plus

Hello Sir, I am sorry for the problem you encountered. I just checked with the logistics service. Your order was shipped on Thursday 25/04 instead of Monday 22/04 due to an exceptional shortage of R30 rods. We were supposed to receive the (5) missing rods on Friday 26/04 but given the urgency, you requested an exchange for another model of rods. Our logistics service responded favorably to your request and shipped the package immediately, and you were able to be delivered on 26/04. I am aware that there was an error on our part and that the stock of R30 rods was incorrect, and I apologize for that. Furthermore, we should have indeed called you on Monday 22 to inform you. I will escalate this to our logistics service to ensure it does not happen again. Best regards, Coralie P.

Hello, Thank you for your comment. We attach a detailed assembly sheet with the orders. You may not have received it? Looking forward to hearing from you, Best regards, Coralie PIED

Hello Madam, We are sorry for this inconvenience. For your information, when the customer chooses a delivery, the carrier is required to make a first pass at their home. The date is communicated to you in advance and you can change it if it does not suit you. In the absence of modification by the customer and if the delivery person cannot deliver on the day

Hello, I just checked your tracking, your package was delivered today. Can you confirm? Samples may take longer if one (or more) references are missing (temporary out of stock) and we do not have everything in store. Indeed, in this case, the factory must send us new ones. We apologize for the delay. Best regards, Coralie PIED

Hello, We are reachable by phone or email for any questions. We will be happy to assist you. Best regards, Coralie P.

Hello, Did you contact customer service so that we can send a replacement? The carrier is at fault if they left the package in the yard and did not have you sign for receipt. You are therefore covered in case of a problem. If there are damaged moldings, please take photos upon receipt and send them to us so we can send new baseboards. In any case, sorry for these delivery conditions. We will inform the carrier. Best regards, Coralie P.

Hello Sir, After checking, some S-hooks were missing which have been sent by post. I am contacting you by email to verify that you have received them since. Best regards, Coralie P.

Hello Madam, Thank you for your feedback. After verification, the order was placed on Friday, July 14, and therefore processed the next working day, which is Monday, July 17. It indeed left with a day's delay (on Tuesday, July 18) and was delivered to the pickup point on July 20. We are sorry if this day's delay in processing your order has been detrimental to you; it is a completely exceptional situation. Counting on your understanding. Best regards, Coralie P.

Thank you!

Thank you for this feedback. After checking your online tracking, several delivery slots were indeed proposed to you by SMS, did you not receive any message? Did you correctly provide the right phone number? I will inform the carrier about the package left in front of the house without notice, this is not normal and the delivery person is required to hand over the package in person or to a pickup point (they cannot leave it with a neighbor or anyone else without your agreement). Have a nice day, The Cimaises & Plus Team.

Hello Sir, Thank you for your comment. We are sorry to hear that you were not informed as you would have liked. We hope to change your mind next time. Have a nice day, The Cimaises & Plus Team.

Hello Madam, I confirm to you, as indicated by email today, that you will be refunded for the item if you return it to us in good condition & in its original packaging. Regarding the return, indeed, we did not make a delivery error and therefore we cannot cover the return of your floor lamp. You can also bring the material back to the store, without shipping costs. Best regards, Coralie P.

Thank you for your comment. We had a small temporary stockout, sorry for the few days of waiting time. Good afternoon. Coralie P.

Hello, Could you please specify how many screws you received? You should have received 200 pcs (two per attachment). In such a case, do not hesitate to call us or email us so that we can send you the missing products. Our apologies. I will send you an email shortly to address this issue. Best regards, Coralie P.

Thank you for your comment, we are sorry that you had several delivery delays. We will pass this information on to our sales representative at DPD. Have a nice day,

Hello, The wires included in the ECO kit fit from one side of the rail and support 15 kg compared to 20 kg for the TWISTER wires you ordered separately. The TWISTER wires fit from underneath the rail by making a quarter turn and are then locked in the rail. What do you mean by "the wires detach easily"? Please feel free to contact our customer service if needed: [email protected] Best regards, Coralie P.

Hello, The carrier informs us that the package has been out for delivery 3 times. The first two times, they tried to contact you, without success. Therefore, the delivery could not be made. The 3rd time, on 01/09, the package was delivered to you. I haven't heard back from you, but I hope the delivery went well. Best regards, Coralie P.

Hello, Thank you for this feedback. We take note of your remark and indeed, we should have informed you. We apologize for this oversight. Wishing you an excellent day. Sincerely, Coralie P.

Hello Sir, We only send one email (automatic) within 15 days after each order. It seems natural to us to allow our customers to share their shopping experience, but there is of course no obligation to do so. We are sorry that this bothered you. Best regards, Coralie P.

Hello, Thank you for your comment and sorry for the issue during your delivery. We will pass this information on to the carrier. Regarding the delivery cost, these fees are largely related to the size of the packages which are 200 cm, they are 12.90 euros (for individuals) and free for purchases over 139 euros. With our apologies. Best regards, Coralie P.

We are sorry to hear that your delivery was difficult. In case of problems, we can be reached at 01 40 58 1170 and can assist you with the carrier. Have a nice day, Coralie P.

Thank you for your comment & sorry that the delivery was delayed (departure on the 12th and delivery on the 18th according to your tracking). Have a nice day, Coralie P.

Hello, did you contact us? We have no record of a request from you. We take over with the carrier in case of difficulty, so I am surprised by your message. Best regards, Coralie P.

Hello, We are sorry to have given you this impression. We hope to see you again on the site and change your mind. Have a good day, The Cimaises & Plus Team

Hello, Thank you for your comment. I take good note of this malfunction which will be reported to DPD. It should be noted that it is possible for DPD to leave the package at a pickup point (even if you requested a delivery) if and only if they made an unsuccessful first attempt. Have a nice day. Coralie P.

Hello Sir, Thank you for your feedback on the products. Regarding the response provided by customer service, it is in accordance with our return management policy. It was specified that we do not take back glues that are perishable. However, we proposed a solution for which we have not received any feedback from you? Best regards, The Cimaises & Plus sales service

Thank you for your comment and sorry for the delivery problem. I am, however, happy to read that the material arrived intact. For your information, deliveries are scheduled in advance by the carrier who communicates the day and time slot for delivery (morning or afternoon). In case of absence, you can reschedule a visit and choose the day and a time slot (morning or afternoon) but indeed, it is not possible to make an appointment at a specific time. Have a nice day, Coralie P.

Hello, Your package has been at the relay point since 30/12, which is a day and a half after your order, so the delivery did indeed happen on time. I see that you picked up the package yesterday. I assume everything is okay?