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Rating: 3 out of 5
More expensive than the equipment.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 1 and 3 stars
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Rating: 1 out of 5
I am still waiting for my order placed on October 28. Regarding the 'order tracking' link, 2 messages on October 30. Since then nothing new?? and yet the amount has been debited from my current account. No review on the item as I have not yet received it.
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Rating: 3 out of 5
Satisfied.
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Rating: 3 out of 5
Delivery promise by the carrier every day for 4 days, on the fifth day the package was left with the caretaker because the delivery person refused to go up to the fifth floor despite the elevator. GLS the worst of the worst, they do not keep their promises and on top of that they charge for phone calls, making customers wait several minutes before answering.
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Rating: 1 out of 5
Upon unpacking, 3 baseboards were broken... I have no response from customer service despite my complaint...
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Rating: 1 out of 5
Correct product but the finishes really leave something to be desired for the price. Everything must be cut cleanly and deburred, the same for each junction given that the cuts are in the middle of the patterns... 'product loss... And the delivery in 2 days max turned into 1 week, product not in stock. No commercial gesture, it was normal... Disappointed!!
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Rating: 3 out of 5
Everything was perfectly in accordance with the order. Only the delivery faced difficulties due to the lack of seriousness of the carrier, who was quick to announce their arrival but unable to keep their commitment and much less prompt in notifying the buyer, who had to wait several times in vain for their arrival. The customer service should undoubtedly be more demanding towards its operator by not fully paying for such a degraded and approximate service.
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Rating: 1 out of 5
Still haven't received my package.
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Rating: 3 out of 5
The company is responsive. The products are almost in line with our expectations; the only downside is that the 230/12 transformer is provided without connection! However, GLS really struggles to deliver 2-meter rails...
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Rating: 3 out of 5
While I was present at home on the day and at the time announced by the delivery company, I had to go pick up my order in a neighboring town. As for the items, everything is perfect, thank you very much.
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Rating: 3 out of 5
Order shipped instead of being made available in the store, but arrived on time nonetheless... Quality products.
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Rating: 1 out of 5
TWO SPLIT CORNICHES.
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Rating: 3 out of 5
The cardboard upon delivery was all torn and the baseboards damaged. I had to refuse the package, knowing that the installation was scheduled for the following weekend, and the time for a re-delivery took an additional week and a half.
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Rating: 3 out of 5
The products are great. However, the shipping costs are exorbitant.
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Rating: 3 out of 5
The delivery by GLS is catastrophic, not on the right day and they do as they please despite the extra charge and despite unanswered calls on their premium line.
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Rating: 3 out of 5
Very discreet product and easy to set up. Fast delivery but 2 rails were missing, customer service quickly rectified it.
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Rating: 3 out of 5
Very fast delivery, well packaged but disappointed by the description of certain products not giving the color disappointed by the lighting of the spots but it comes from the manufacturer and not from cimaises and more.
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Rating: 3 out of 5
I am very happy with the delivered material. Everything corresponds perfectly to the description given on the site. A small issue with the delivery: I had requested to change the delivery day but this was not communicated to the delivery person. (It was a bit complicated to retrieve the package.) .
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Rating: 3 out of 5
Material of very good quality and meets my expectations. Delivery = Very disappointed! Material delivered to my home on 31/01 by a plumber!!! 5 half RTT taken following the promise of delivery, without seeing anyone, over 30€ spent (paying 80 cents/minute) to find out where the delivery was!! I would have preferred to pay 30€ more in shipping for a safe delivery! I will not order from you again because of this problem (I still have 3 bedrooms and a living room to do). What a shame!!!
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Rating: 3 out of 5
Delivery: good Merchandise: not bad customer service: could be better.
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Rating: 3 out of 5
No phone call before delivery. No doorbell at home. Package 'thrown' over the fence.
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Rating: 3 out of 5
Just missing the screws for the picture rails.
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Rating: 1 out of 5
Serious and credible companies only charge the order amount at the time of shipping and announce reliable delivery times. And Cimaises & +? - charges on the day of the order even though they do not have the products in stock ready to ship. - announces a delay of 8 to 12 working days to restock an item not in stock: it has been 14 working days since I ordered and I have no news. In short, amateurs who should go back to school and learn their m
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Rating: 1 out of 5
DELIVERY NOT YET ARRIVED.
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Rating: 3 out of 5
Good product, communication not very clear for automatic messages, review compatibility to have all characters printed correctly.
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Rating: 3 out of 5
Problem during transport. The first package delivered was open and incomplete upon delivery but was immediately replaced by Cimaises et Plus.
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Rating: 1 out of 5
I cannot respond to your satisfaction survey since to this day my order has not yet arrived!! Great pity!!! Best regards. Mrs. Couvreur.
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Rating: 3 out of 5
Hello just a remark regarding the kit product. The instructions for fixing the picture rails indicate 4 to 5 clicks for 2m, there are 4m so logically you would need at least 8 and in the kit there are 2x3!! Same for the wire and hooks. This forces you to reorder and additional shipping costs. In conclusion, the kit should be better calibrated.
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Rating: 1 out of 5
It was stated on the internet that the merchandise was in stock, but that was not the case. As a result, delivery was delayed. I understand that like your competitors, there is no stock, you order on demand. No interest in going to your site.
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Rating: 1 out of 5
Haven't received my order yet nor an invoice for the amount I just paid in advance. Happy with your services? No, not really!
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Rating: 3 out of 5
Articles okay but delivery failing because GLS is not a reliable carrier (3 missed appointments to be delivered). The invoice from Cimaises does not specify the number of kits purchased but only a total!!!
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Rating: 3 out of 5
Well... I would just like to receive the little message to let me know that my order is ready, so I can come pick it up. It's been 2 weeks since I placed the order... Best regards, NC.
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Rating: 3 out of 5
Hello, delivery time respected, packaging intact upon arrival but missing pack of 30 fixing clips that I received after complaint, best regards.
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Rating: 3 out of 5
Hello, regarding the products total satisfaction, however, the carrier GLS zero points, definitely not to be recommended!!!
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Rating: 1 out of 5
I am not happy. 15 days since the money was taken from my credit card, and still no delivery, I put 0.00 on the three sections, this has happened twice.
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Rating: 3 out of 5
ONE OF THE CORNICES WAS BROKEN, fortunately we had enough length left. Admittedly, the carrier jostled the box but the packaging has no protection (foam, bubble wrap, etc.) and the package has little chance of arriving in good condition given the fragility of the cornices.
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Rating: 1 out of 5
Fast delivery but missing rods. In the future, we will wait for the carrier to open the package in front of them.
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Rating: 3 out of 5
Good product delivered in the best time :).
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Rating: 1 out of 5
Order placed on May 21 but item unavailable without it being indicated on the site. Order cashed without delivery and without a projected availability date by June 5, 2016.
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Rating: 3 out of 5
Package visibly defective (bent at 45 degrees) delivered hastily to a neighbor... bad start... problem resolved in 24 hours by a very pleasant and efficient customer service, replacement goods delivered within 48 hours, in perfect condition this time... maybe it's time to change delivery companies??
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