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A
Rating: 3 out of 5
Cimaises should establish a quality charter with its supplier.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 1 and 3 stars
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Rating: 1 out of 5
Goods not received. No information on a possible delivery date. Very disappointed. I do not recommend this site.
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Rating: 3 out of 5
Overall, the site is quite correct. The only downside is that it is not very easy to recognize the different products that may work together. I recommend.
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Rating: 1 out of 5
CATASTROPHIC DELIVERY - I ordered 4 items, I only received one which has nothing to do with what I ordered. I am waiting for a refund that has still not arrived.
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Rating: 3 out of 5
Hello, regarding my purchase, a disappointment, the device does not have a switch, which forces a continuous connection, with the general switch and does not allow the choice to turn it on independently of the rest ...
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Rating: 3 out of 5
Delivery by GLS is still as bad, even when paying the extra for tracking (only they charge for that!) appointment set by the website, delivery made two days before the scheduled date, lucky that the concierge was able to retrieve the package. Otherwise, the products are still as good, I just regret that since my previous order the accessories are no longer sold individually but in packs of 5.
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Rating: 3 out of 5
The delivery was very complicated, the two addresses, the billing address and the delivery address were unfortunately mixed up, the products ended up at the wrong address with the wrong name..
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Rating: 3 out of 5
Fast delivery but one rail was damaged. No assembly instructions in the package. Product conforms to the description, they should offer aluminum-colored end caps instead of gray. If you want the rails to be really against the ceiling, avoid the small model because it is impossible to drill so close to the ceiling. Use self-locking hooks, the simple model is difficult to tighten and tends to slip.
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Rating: 3 out of 5
Nothing to complain about from Cimaise&+. Super fast delivery, items well packaged and well protected. However, big red flag for the GLS delivery person who delivers ALL his packages destined for my village to the same person in the center of the town. This person is neither a post office nor a relay point.
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Rating: 3 out of 5
As the company credit card payment was refused, we had to pay by bank transfer and since it was urgent, the processing time was longer. Not seeing the processing done, I had to call to speed it up. The person I spoke to did indeed do what was necessary to expedite the shipment and I received the items in a very short time.
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Rating: 3 out of 5
Satisfaction except for the lack of information on the site regarding the necessity to use an adapter (even when using the package proposed by the site). Hence the necessity of a second order with significant shipping costs.. VL.
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Rating: 3 out of 5
The package was not complete. The screws and plugs were missing. Very well received on the phone for my complaint, I received the missing items the next day.
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Rating: 3 out of 5
GLS is inconvenient, does not follow customer requests and is also perfectly unpleasant when you call them.
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Rating: 3 out of 5
Everything went well. I have appreciated the merchandise for several years. However, for the delivery, my package went to Ariège and was therefore delivered with a lot of delay compared to what had been announced. No apology from the carrier contacted by phone. And it was by phone that I learned that my package had taken a wrong route.
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Rating: 3 out of 5
Poor delivery but very nice product.
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Rating: 3 out of 5
Delivery postponed at the last moment Unpleasant delivery person, had to insist for him to bring the package up, my wife being alone at home and living on the 7th floor. The delivery person did not take care of the packages, banging them repeatedly in the stairs, some boxes arriving damaged.
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Rating: 3 out of 5
The lamp did not work when it was fixed to the wall. After numerous tests and after dismantling the tube I found a small LED plug that was not connected to the LED strip. Once connected and the strip reinserted into the tube and the capsule reattached it worked.
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Rating: 3 out of 5
Impeccable products. Customer service OK in the store. Only downside: I had requested pickup in store and planned to go there on a Saturday morning (normally open). The store was closed without me being notified. I left my problem on the voicemail the same day to find a solution that suited me, and I was never contacted back. Impactful for me, as the opening hours are quite restrictive during the week.
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Rating: 3 out of 5
Too bad the delivery was folkloric with a parcel relay that refused the package...
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Rating: 3 out of 5
Delivery company is one of the most incompetent, who took the liberty of leaving my package with my neighbor, without any instructions from me. This is intolerable and I explained myself with the company Cimaises & +. Too bad, I would have liked to rate better.
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Rating: 3 out of 5
There was a mistake with the dowels. Otherwise, it's good, Christophe Garnier.
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Rating: 3 out of 5
Order delivery was not within 48/72 hours nor on the day marked in my email.
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Rating: 3 out of 5
Delivery postponed without warning. Goods left in the street, at the gate while we were at home. (No call from the delivery person via intercom or phone). I recommend to Cimaise &+ to stop using the gms company.
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Rating: 3 out of 5
The service offered by cimaises and + is excellent as well as the customer service. The major issues encountered at the time of delivery are entirely attributable to the carrier. Perhaps cimaises and + will need to review this aspect of the order.
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Rating: 3 out of 5
We were delivered with a week delay. We were not notified by phone as requested. The package was left in the yard. Impossible to verify but the package was intact.
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Rating: 1 out of 5
Order placed on 15.04 and as of May 1st not yet delivered so unable to rate the items.
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Rating: 3 out of 5
Waiting for delivery due to order preparation issue, requested delivery to store, and delivered to home while I was absent, hence call for product pickup in store. Delayed delivery.
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Rating: 3 out of 5
Fast delivery but the GLS service is deplorable!!! The merchandise is conforming and of quality!! Well packaged product. Thank you.
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Rating: 3 out of 5
I received an email stating that the delivery person had come by but that there was no one at home; which is false. I therefore had to go to a relay to retrieve my product. It makes the 'doubtful' practice quite expensive.
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Rating: 3 out of 5
Hello, product well received in perfect condition. A tutorial for the installation would have been a useful plus!
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Rating: 3 out of 5
Very nice product, fine and discreet. Easy to install.
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Rating: 3 out of 5
Very correct material except for the white of the rail which is not white enough.
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Rating: 3 out of 5
The delivery is too slow. I had to stop the work to be restocked despite a message in the order.
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Rating: 3 out of 5
While I am satisfied with the services of the company Cimaises-et-plus, I cannot say the same about the carrier GLS. Deadlines not respected, phone scam with pricing, delivery without information, handed over to neighbors without notice, no signed receipt, etc. If cimaises-et-plus wants to keep customers, it would do well to change delivery service.
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Rating: 3 out of 5
I did not deal with customer service.
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Rating: 3 out of 5
Delivery time correct. The delivery partially corresponds to my online order. I had to go to the store at my expense to exchange the parts that did not match (color).
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Rating: 3 out of 5
Long delay to receive the items and unexpected closure of the store on the first Saturday when I could pick up my order!
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Rating: 3 out of 5
Package sent in 2 parts due to packaging error. No assembly issues.
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Rating: 1 out of 5
I am still waiting for the ordered products!
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Rating: 3 out of 5
I had ordered a fixing pack (screws and plugs) that I did not receive. The screws delivered with the rail did not fit into the pre-drilled holes!! Fortunately, I was able to tinker with the whole thing to make it work, but I find that the quality of the material leaves something to be desired.
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