Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
This concerns the transport: The box was deformed during transport. I opened part of the packaging and not seeing any deformation of the rails (apparently), I did not make any reservations. While unpacking in the museum, I noticed a bending of the rails. It did not have any consequences on the mounting on the walls, the deformation disappeared with the fixing. I wanted to inform you of this malfunction. Best regards, Michel Weber
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Response from Cimaises-et-plus
Hello Michel,
Thank you for taking the time to share your experience. We are pleased to learn that the deformation of the rails ultimately did not impact your mounting, even though we fully understand that it could have been concerning during unpacking.
We certainly take your comment into consideration, as the quality of our products and their proper reception are essential to us. Your feedback helps us remain attentive at every stage to continue improving our products and services.
Best regards,
The Cimaises & Plus team
T
Thierry L.
Rating: 4 out of 5
following a purchase from 12/08/2026
Order was quite easy once we identified exactly what we needed.
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Response from Cimaises-et-plus
Hello Thierry,
We sincerely thank you for your positive feedback and are pleased to learn that you found the order easy once your needs were identified.
Your satisfaction is our priority and we hope to see you again soon in our online store.
Best regards,
The Cimaises & Plus team
D
Didier D.
Rating: 4 out of 5
following a purchase from 12/08/2026
Very good, satisfied with the product..! Except for a color error on the moldings of my last order.
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Response from Cimaises-et-plus
Hello Didier,
We thank you for your positive feedback and are pleased to learn that you are satisfied with your product. We take note of your comment regarding the color error.
Did you contact us to make the exchange?
We apologize for this error.
Best regards,
The Cimaises & Plus team
K
Karen M.
Rating: 4 out of 5
following a purchase from 13/07/2026
Package delivered to a third party because unfortunately, you do not deliver to Guadeloupe.
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Response from Cimaises-et-plus
Hello Karen,
We thank you for your feedback and are pleased that you had a positive experience with us. We can deliver to Guadeloupe but only by COLLISSIMO (excluding large lengths) and upon request for a quote.
If there are long lengths, and subject to quantities, we can hand over the order to a freight forwarder (of your choice) based in mainland France.
Best regards,
The Cimaises & Plus team
G
Gerald D.
Rating: 1 out of 5
following a purchase from 18/07/2026
For now, I am not satisfied. I requested a return because it does not fit our room. I have had no feedback to date....
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Response from Cimaises-et-plus
Hello Gerald,
We are sorry to learn that your experience did not meet your expectations.
Your return request is important to us, and we invite you to contact us directly so that we can resolve this issue together.
I cannot find a request under your name.
We thank you for your understanding and hope to assist you as soon as possible.
Sincerely,
The Cimaises & Plus team
S
Simone P.
Rating: 1 out of 5
following a purchase from 22/07/2026
Disastrous, no respect for the customer
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Response from Cimaises-et-plus
Hello Madam,
We are sincerely sorry that your experience was so disappointing.
We fully understand your dissatisfaction regarding the difficulties encountered during delivery.
After verification, we did indeed carry out the necessary steps on our side to ensure that your order was processed and shipped under the best conditions.
The problem encountered unfortunately seems to be related to the carrier's handling, a situation independent of our will.
We regret the inconveniences caused and remain attentive to ensure that this type of situation can be avoided as much as possible in the future.
Best regards,
The Cimaises & Plus team
F
Florence F.
Rating: 1 out of 5
following a purchase from 06/07/2026
Having quality products is good but the transport must follow. The orac products will now be ordered from another site that does not use the DPD carrier and honors the delivery date given. Respect for the customer goes through that.
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Response from Cimaises-et-plus
Hello,
We are sorry that this delivery did not meet your expectations.
We work with DPD for express delivery to ensure a fast and reliable service.
As with any carrier, occasional incidents may unfortunately occur, but such problems are exceptional and do not reflect the quality of service we wish to offer our customers.
We remain attentive to these situations and take necessary actions when they arise. The satisfaction and respect of our customers remain at the heart of our priorities.
Best regards,
The Cimaises & Plus team
V
Virginie F.
Rating: 1 out of 5
following a purchase from 04/07/2026
The product was broken.
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Response from Cimaises-et-plus
Hello Virginie,
We are sincerely sorry to learn that the product you received was broken. Your satisfaction is very important to us, and we would like to invite you to contact us directly to find a solution to this inconvenience.
We thank you for your understanding and remain at your disposal.
The Cimaises & Plus team
L
Laurence D.
Rating: 4 out of 5
following a purchase from 28/06/2026
Very long delivery
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Response from Cimaises-et-plus
Hello Laurence,
We sincerely thank you for your review and your rating. We are delighted to know that you are very satisfied with our products, even though we take note of your comment regarding the delivery and we will strive to improve this point in the future.
We appreciate your understanding and trust.
Best regards,
The Cimaises & Plus team
A
Antonin H.
Rating: 1 out of 5
following a purchase from 16/06/2026
I was thinking of buying a kit to straighten a frame but the received parts cannot be used alone. The photos are misleading.
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Response from Cimaises-et-plus
Hello,
You purchased two straightening kits (for two paintings). Each kit consists of two straighteners.
What did you receive?
Best regards,
Coralie P.
D
Didier M.
Rating: 1 out of 5
following a purchase from 01/06/2026
Delivery error on the product due to poor preparation in your store reference error + size error Result for us; defective site and for any excuse from you "oops it must be an error from our preparer...."
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Response from Cimaises-et-plus
Hello Didier,
We understand your disappointment regarding this delivery error and we are sincerely sorry.
We invite you to contact us privately to find a satisfactory solution to this situation together.
Best regards,
The Cimaises & Plus team
T
Thomas B.
Rating: 1 out of 5
following a purchase from 25/05/2026
I am not satisfied with the product received and I request a refund. The solution proposed by phone does not suit me, the characteristics of the proposed rails are not precise enough to be sure of the good utility of the purchased products. There should be more choices of rails.
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Response from Cimaises-et-plus
Hello,
You purchased 10 hooks 4 kg for wires/cables of 2 mm. We offer many other models of hooks.
If you are not satisfied, you have 14 days after receipt to request a refund (after return at your expense).
If you wish to return the hooks, please confirm this to me at: [email protected] and I will send you a return slip to include with your return.
Best regards,
Coralie P.
S
Sebastien L.
Rating: 1 out of 5
following a purchase from 22/05/2026
The kit I bought is not designed for installation on plasterboard. Therefore, the mounting clips had to be adapted. Quite ironic for pros of hanging!
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Response from Cimaises-et-plus
Hello,
You ordered a CLICK RAIL PREMIUM kit, supplied with screws and multi-material plugs, suitable for plasterboard.
Our craftsman uses them for his picture rail installations.
For your information, the screws provided with the Molly plugs are rounded and do not allow the rail to clip properly.
Best regards,
Coralie P.
H
Hervé H.
Rating: 4 out of 5
following a purchase from 17/05/2026
Delivery within a very reasonable time and the product matched my expectations. Good quality-price ratio.
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Marc G.
Rating: 4 out of 5
following a purchase from 20/05/2026
Quickly shipped, well packaged, Hooks not really suitable for properly hanging the frames, in the picture rail order there should be plugs for a perfect finish otherwise easy to install I recommend this product
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Sophie J.
Rating: 4 out of 5
following a purchase from 05/05/2026
the delivery day was postponed and then the schedule was not respected but the products were indeed those ordered
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Serge C.
Rating: 4 out of 5
following a purchase from 03/05/2026
Nothing to report, except for a slight delay from the carrier.
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Response from Cimaises-et-plus
Hello Serge,
Thank you for your review and for the rating of 4/5. We are pleased that your experience was generally positive, despite the slight delay from the carrier. Please know that we take your feedback into account to constantly improve our service. We hope to see you again soon on our site!
Best regards,
The Cimaises-et-plus team
M
Mairie G.
Rating: 4 out of 5
following a purchase from 02/05/2026
Order received within the indicated times, in good condition, with a perfectly acceptable tracking. It's a shame not to offer plugs for plasterboard instead of ordinary screws and plugs.
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Response from Cimaises-et-plus
We sincerely thank you for your positive review and constructive comments.
We are delighted to learn that your order was delivered on time and in good condition.
The screws and plugs we offer are multi-material, they can be used in both solid and hollow materials (the FISCHER plug retracts).
Have a nice day,
Coralie P.
G
Guy B.
Rating: 1 out of 5
following a purchase from 29/04/2026
I sent an email for product error
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Response from Cimaises-et-plus
Hello,
To which address did you send it? Did you not receive a response?
Feel free to write to us at: [email protected] or via the chatbox on the site.
Best regards,
The Cimaises & Plus team
R
Redoen E.
Rating: 1 out of 5
following a purchase from 16/04/2026
This is absolutely not what I ordered
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Response from Cimaises-et-plus
Hello Redoen,
Thank you for taking the time to share your feedback.
We are sorry to hear that your order did not meet your expectations.
Your satisfaction is paramount to us and we would be happy to understand more about your situation in order to remedy it.
Please feel free to contact us directly so that we can assist you.
Best regards,
The Cimaises & Plus team
C
Christine L.
Rating: 1 out of 5
following a purchase from 09/04/2026
My package arrived empty. As I had already accepted it, the customer service of the delivery company told me that there was no possible recourse.
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Response from Cimaises-et-plus
Hello,
Did you contact us?
Did you accept the empty package?
In a case like this, you need to contact us within 48 hours (with photo submission) so that we can take action against the carrier.
Looking forward to your reply,
Best regards,
Customer service
T
Thierry V.
Rating: 4 out of 5
following a purchase from 31/03/2026
Package / item received well. A bit long though between the order placed and the receipt 10 days later, but no urgency in this case.
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Response from Cimaises-et-plus
Hello Thierry,
Thank you for your positive feedback and for your patience regarding the delivery. We are delighted that your package arrived well and we take note of your comment on the delays. Your satisfaction is our priority, and we are constantly working to improve our services.
Looking forward to seeing you on our site!
Best regards,
The Cimaises & Plus team
J
Jean-Louis A.
Rating: 4 out of 5
following a purchase from 31/03/2026
Delivery time a bit too long
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Response from Cimaises-et-plus
Hello Jean-Louis,
We sincerely thank you for your review and your rating of 4/5.
We are delighted that you chose Cimaises & Plus for your needs.
We take your comments regarding the delivery time into account and will strive to improve this point in the future.
Do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Cimaises & Plus team
M
Michèle R.
Rating: 1 out of 5
following a purchase from 10/03/2026
I have not received the package! Three times, a delivery date was given, and the package was not delivered, blocking an entire day of waiting each time. With at the end of the day a message from the delivery person: delivery impossible. Pretending twice that he did not have my phone number to warn me when he arrived. While my phone number is included in the delivery information. And a third time when I contacted the delivery center, I was told delivery truck broke down? But I only received at the end of the day around 5 PM the cancellation of the delivery for a truck that broke down at noon!
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Response from Cimaises-et-plus
Hello Madam,
As agreed during our exchange yesterday, I have forwarded all the information to the carrier. This situation is indeed not in line with our standards.
The delivery has been rescheduled for today, and I have also contacted our sales department so that they can get in touch with the delivery agency to follow up.
I also note that you requested a drop-off of the package at a PICKUP relay point. However, given the length of the package (200 cm) and the acceptance constraints of many relay points, I cannot guarantee that this option is feasible. Nevertheless, it seems that this was possible during your previous order, which is encouraging.
We sincerely apologize for the inconvenience caused by this situation and remain at your disposal for any further information.
Best regards,
Coralie P.
Z
Zazie H.
Rating: 4 out of 5
following a purchase from 08/02/2026
Fast delivery and careful package, which corresponded to our order. However, we received screws that were too large for the provided plugs and had difficulties during installation.
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Response from Cimaises-et-plus
Hello ZAZIE,
We sincerely thank you for your positive feedback regarding the delivery and packaging of your order. We are sorry to learn that you encountered difficulties with the provided screws. THE screws are longer than the plugs to fit both solid and hollow materials.
Best regards,
The Cimaises & Plus team
A
Agnes B.
Rating: 4 out of 5
following a purchase from 16/02/2026
Thank you for sending back the forgotten hooks in your first shipment after my call.
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Response from Cimaises-et-plus
Dear Agnès,
We sincerely thank you for your review and for the rating you gave us.
And thank you for your understanding regarding this oversight.
Best regards,
Coralie P.
J
Julien R.
Rating: 4 out of 5
following a purchase from 18/02/2026
Good product, easy to use
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Response from Cimaises-et-plus
A big thank you for your positive review!
Have a nice day,
The Cimaises & Plus team
H
Hervé K.
Rating: 1 out of 5
following a purchase from 03/02/2026
There was a mistake: instead of being delivered in 48 hours it took 10 days. A disaster on this order
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Response from Cimaises-et-plus
Hello Hervé,
Thank you for taking the time to share your experience. We are sincerely sorry for this delivery delay which does not reflect our commitment to our customers. Your satisfaction is paramount to us and we are doing everything possible to improve our service. Do not hesitate to contact us directly for any questions or assistance needs.
Best regards,
The Cimaises & Plus team
A
Anne-Catherine Z.
Rating: 4 out of 5
following a purchase from 24/01/2026
The site's advice is useful.
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Response from Cimaises-et-plus
Madam Anne-Catherine, we sincerely thank you for your positive review and your comment about our site. We are delighted to learn that our advice has been useful to you and we will continue to work to improve your experience.
Do not hesitate to contact us for any questions or suggestions.
Good afternoon,
The Cimaises & Plus team
F
Frederic M.
Rating: 4 out of 5
following a purchase from 20/01/2026
Quality products, although a bit expensive. Fast shipping
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Response from Cimaises-et-plus
Hello Frédéric,
Thank you very much for your review and your rating of 4/5! We are delighted that you appreciate the quality of our products and the speed of our shipments. We take your comment on prices into account to continue improving our offers. Looking forward to seeing you again soon on "Cimaises & Plus"!
Best regards,
The Cimaises & Plus team
P
Patrick P.
Rating: 4 out of 5
following a purchase from 10/01/2026
I had to wait a bit to be delivered but I received my order well.
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Response from Cimaises-et-plus
Hello Patrick,
Thank you for your review and we are pleased to learn that you have received your order. We apologize for the delivery delay and appreciate your understanding. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Cimaises & Plus team
D
Dorian B.
Rating: 4 out of 5
following a purchase from 05/12/2025
The delivery arrived but a plug was missing from the package. Too bad for the price...
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Response from Cimaises-et-plus
Hello Dorian,
Thank you for your message. We are glad that your order arrived well and we apologize for the missing plug.
If you still need it, you can contact our logistics service at the following address: [email protected]. We will send it to you as soon as possible.
Best regards,
The Cimaises & Plus team
M
Marine L.
Rating: 1 out of 5
following a purchase from 12/01/2026
I had ordered 28 picture rails and I received 21. I alerted customer service 3 days ago but have not received a response.
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Response from Cimaises-et-plus
Hello,
Thank you for your message and please first accept our apologies for this preparation error. It is indeed quite unusual for a request to go unanswered; it is possible that your message did not reach us.
I am immediately forwarding your file to the logistics department, which will contact you as soon as possible.
Best regards,
Coralie P.
Y
Yann B.
Rating: 4 out of 5
following a purchase from 04/01/2026
Receipt conforms to the order, it is just a bit regrettable that the 3m length is not available for delivery as it is clearly the most complicated dimension to transport for an individual.
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Response from Cimaises-et-plus
Hello,
Thank you for your positive review.
We completely understand your comment regarding the delivery of 3-meter rails. For your information, our standard carrier (DPD) does not handle packages longer than 200 cm, which limits the delivery of this type of product.
However, it is indeed possible to order 300 cm rails on quote, with delivery ensured by the carrier GEODIS.
This option involves:
> An order in multiples of 10 or 20 rails depending on the models,
> Transport costs of €59 excluding tax
> A slightly longer delivery time, generally 4 to 6 working days.
Do not hesitate to contact us to establish a quote or for any additional information.
Best regards,
The Cimaises & Plus customer service
G
Gabriel G.
Rating: 4 out of 5
following a purchase from 28/12/2025
I found what I was looking for on the site. The delivery went well with quality packaging. Two downsides: the order is made in packs of 5 pieces (for example) while the delivery looks like bulk, why not be able to buy individually. I ordered 4 packs of 10 hooks and received 39 hooks in bulk.
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Response from Cimaises-et-plus
Hello,
Thank you for your feedback and for your satisfaction regarding the quality of our products and the delivery.
Regarding your comment, some items are sold in lots (for example, in packs of 5) for practical reasons, to facilitate order preparation and stock management.
However, it is certainly not normal that one hook is missing from your order.
We invite you to send an email to [email protected], indicating your order number. The missing hook will be sent to you quickly.
We apologize for this inconvenience and remain at your disposal.
Best regards,
The Cimaises & Plus customer service
J
Jean D.
Rating: 1 out of 5
following a purchase from 28/12/2025
I still haven't received my order and I can't comment on the quality of your products. However, I would really like to receive my order so that I can hang up frames that clutter my house. Thank you for your help.
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Bernard H.
Rating: 4 out of 5
following a purchase from 16/12/2025
S
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Response from Cimaises-et-plus
Hello Bernard,
We sincerely thank you for your review and the rating of 4/5 that you gave to our site.
Best regards,
The Cimaises & Plus team
J
Jean François H.
Rating: 1 out of 5
following a purchase from 09/12/2025
If you want an opinion, you need to pay me. You make a lot of money from the collected reviews. Your products are not free, and neither are my reviews!!!!
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Response from Cimaises-et-plus
We understand the message. Unfortunately, our accountant is clear: reviews are paid only in gratitude, in consideration... and sometimes in self-mockery. Products are not free, that's true. Reviews aren't either — they are free. And this one clearly made us smile, so thank you anyway.
C
Chantal V.
Rating: 4 out of 5
following a purchase from 25/11/2025
Order delivered quickly but delivery by DPD absolutely terrible.
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Response from Cimaises-et-plus
Madam Chantal,
Thank you for your feedback and we are glad that your order arrived quickly. However, we are sorry that DPD's service did not meet your expectations. Your remark helps us improve the delivery experience.
We remain at your disposal if you wish to discuss further.
Best regards,
The Cimaises & Plus team
F
Frédéric R.
Rating: 1 out of 5
following a purchase from 26/11/2025
The package I received was in bad condition and I refused it... Since then, despite my call to you, I have had no news of my order!
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Response from Cimaises-et-plus
Hello,
We sincerely apologize for this regrettable situation. As my colleague indicated to you, we had to wait for the return of your package before we could proceed with the replacement shipment.
It arrived at the end of last week, and a processing delay was necessary.
We confirm that your new package is scheduled to depart today, with all the necessary attention to ensure delivery under the best conditions.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
The Cimaises & Plus team
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