Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
It's a shame not to have a time slot for delivery. Goods well packaged and handled with care by the delivery person.
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Response from Cimaises-et-plus
Hello, Thank you for your review and comment! Indeed, our carrier DPD is an express messenger and offers you a time slot (for individuals) in the morning or in the afternoon but not a precise time. Best regards, The Cimaises & Plus team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Correct quality-price ratio, perfect delivery.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Almost excellent.
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Response from Cimaises-et-plus
Thank you very much! Have a nice day, Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Purchase of Orac product, simplicity on the site for ordering. Very good customer contact, always a person online. Delivery by GLS lacks information from them about the delay. But reception ok, well cared for package. Nothing to report, very good products, very good merchant. Pleasant welcome on site for the realization of a quote. I recommend!
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Response from Cimaises-et-plus
Hello Sir, A big thank you for your comment! For the delivery, it should have been another carrier (TNT or FRANCE EXPRESS) because we have not worked with GLS for two years. To save time, we sent your package directly from the depot, the carrier is required to contact you to give you the delivery day and time slot morning or afternoon... I am sorry if there was a shortcoming on that side. Thank you for this feedback anyway and have a nice day, Coralie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
4.00/5.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Quick reception of quality components ready to be installed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
A gap of 1 cm with the cornices.
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Response from Cimaises-et-plus
Hello, First of all thank you for taking the time to leave us a review/rating. A gap of 1 cm with which cornices? another model that you had already installed? If so, the products are not standard, if you bought other cornices elsewhere, you need to ensure in advance that the connection can be made as best as possible (the technical sheets provided on each item can help you with this, you can also order a sample). Best regards, Coralie P
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
Package not yet received...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/05/2020
The products have not yet been delivered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
Order not received 10 days after shipment. Two delivery appointments not kept by the carrier DPD.
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Response from Cimaises-et-plus
As discussed together today by phone, DPD plans to deliver to you today. Although we are out of confinement, our carrier is still experiencing some delays and difficulties in delivering locally due to the reorganization of its services (but overall the delays are tending to get back to normal). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
I rated the delivery 4 stars, which was fast, but the box was damaged and could have crushed or broken something. It didn't happen, but still. I rated the merchandise 5 stars because everything is perfect, nothing was missing from the many items ordered, everything was impeccable. I didn't have to deal with customer service, but given the site and how the order and delivery went overall, I rated it 4 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Delivery fees are high compared to competitors.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Quality products, easy to install but the price is high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
First order not received (probably related to delivery difficulties in the Covid19 context), returned without difficulty following my follow-up.
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Response from Cimaises-et-plus
Hello, Sorry for the initial issue & thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2020
Very easy to install and beautiful item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Just a problem with a missing piece due to the damaged package, but customer service is very attentive and the products are of high quality and look great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Ultra-fast delivery despite the Covid-19 context, unfortunate for the slightly flattened box, but the rosette is intact. It is beautiful and of very good quality, to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Very good value for money, fast and well-packaged delivery. Thank you.
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Perfect! In accordance with the order.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2020
Looking for a solution to regularly change the hanging of our paintings and other decorations without riddling the wall with holes, we opted for the Mini-click rail system for its small dimensions and its various suitable accessories. The result is good, but installation flush with the ceiling is complicated as soon as you don't have perfectly straight walls and ceilings. Or you have to accept to move the rail away from the wall/ceiling corner (less aesthetic).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2020
Well in accordance with the product presented on the internet.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2020
Well packaged, well delivered.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
Very satisfied with my first purchase on the site. Great choice of products, fast and quality delivery (very good packaging of the package).
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2020
Very good elegant and discreet product. However, be careful, the rail supports, screwed into the wall, are unsuitable for the screws of the molly plugs for installation on plasterboard. The head of the screw does not fit. We had to modify them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2020
Fast delivery and well packaged.
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2020
I would have liked to be better informed about the supports, I had to reorder the fixing clips (Poorly specified in my opinion when purchasing the rails) Results: 2 orders, additional shipping costs of 3.25 for a purchase of 2.63 euros!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Good.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
Everything is good from A to Z.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2020
Delivery: the wrong day by the delivery person without explanations from their side. Regarding the merchandise and the help requested from Cimaises, it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
9.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2020
Excellent product Excellent configurator Only doubt when ordering: how to drill flush with the ceiling?
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Response from Cimaises-et-plus
Thank you very much for your comment! To drill flush with the ceiling, you need to equip yourself with a long drill bit, protect your ceiling well, and drill very slightly at an angle. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
Parcel opened.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
Very professional service.
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Too bad the ceiling rails were delivered ... without screws. This forces me to place a new order :-( For the rest, great packaging, and fast and efficient delivery :-).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Order placed on December 2, goods still not delivered by January 1!!! What rating should I give???
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Response from Cimaises-et-plus
Hello Sir, I understand your dissatisfaction due to the wait for your product. Your order was processed on 11/12 upon receipt of your check. From the receipt of your check, the supply time for the spotlight was 7 working days (+ 2 to 3 working days for delivery), so we should have delivered to you around 26/12. After checking with logistics, we are still waiting for the delivery of your spotlight from our manufacturer. I will follow up with him and contact you as soon as possible regarding this. With all our apologies, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
Bravo, the products arrived on time, well packaged. They meet our expectations, the result is very good (I can send you a photo if you wish).
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Response from Cimaises-et-plus
Hello Madam, A big thank you for your comment. We would be delighted to receive your photos. Wishing you a happy new year 2020! The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2019
Hello, I placed my order online and paid immediately. Shortly after, I received an email about stock shortage, which was not mentioned when placing the order. Since then, no news and no package. This may be the last time I order from you. Please do what is necessary to ensure the delivery of my order or cancel it by fully refunding the tickets as well as the fees.
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Response from Cimaises-et-plus
Hello Sir, We are sorry for this unusual wait and understand your dissatisfaction. As you saw earlier on the phone with my colleague, we are replacing the missing product with an equivalent and sending you the complete order today. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
Fast delivery, well-packaged products that meet my expectations.
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
Perfect and efficient customer service, delivery time of the item shortened at my request. Really present and caring for its customers! Bravo and thank you!
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Response from Cimaises-et-plus
Thank you for taking the time to leave us a comment! Have a very good day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
Good product and fast delivery. The only thing to mention is that for hollow walls, the screws provided with the packaging are not very good, so I had to buy my own (metal plugs).
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Response from Cimaises-et-plus
Hello, First of all, thank you very much for your comment & for taking the time to rate us. We offer long screws (45 mm) with Fischer plastic plugs for hollow walls, they are suitable (we use them for our installations and they are the ones recommended by our manufacturer) but we completely understand that you would prefer a metal plug model. Have a nice day, Best regards, Coralie P.
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