Customer reviews of Cimaises-et-plus

Hello Michel,

Thank you for taking the time to share your experience. We are pleased to learn that the deformation of the rails ultimately did not impact your mounting, even though we fully understand that it could have been concerning during unpacking.

We certainly take your comment into consideration, as the quality of our products and their proper reception are essential to us. Your feedback helps us remain attentive at every stage to continue improving our products and services.

Best regards,
The Cimaises & Plus team

Hello Gerald,

We are sorry to learn that your experience did not meet your expectations.
Your return request is important to us, and we invite you to contact us directly so that we can resolve this issue together.
I cannot find a request under your name.

We thank you for your understanding and hope to assist you as soon as possible.

Sincerely,
The Cimaises & Plus team

Hello Madam,

We are sincerely sorry that your experience was so disappointing.
We fully understand your dissatisfaction regarding the difficulties encountered during delivery.

After verification, we did indeed carry out the necessary steps on our side to ensure that your order was processed and shipped under the best conditions.
The problem encountered unfortunately seems to be related to the carrier's handling, a situation independent of our will.

We regret the inconveniences caused and remain attentive to ensure that this type of situation can be avoided as much as possible in the future.

Best regards,
The Cimaises & Plus team

Hello,

We are sorry that this delivery did not meet your expectations.
We work with DPD for express delivery to ensure a fast and reliable service.

As with any carrier, occasional incidents may unfortunately occur, but such problems are exceptional and do not reflect the quality of service we wish to offer our customers.

We remain attentive to these situations and take necessary actions when they arise. The satisfaction and respect of our customers remain at the heart of our priorities.

Best regards,
The Cimaises & Plus team

Hello Virginie,

We are sincerely sorry to learn that the product you received was broken. Your satisfaction is very important to us, and we would like to invite you to contact us directly to find a solution to this inconvenience.

We thank you for your understanding and remain at your disposal.

The Cimaises & Plus team

Hello,

You purchased two straightening kits (for two paintings). Each kit consists of two straighteners.

What did you receive?

Best regards,
Coralie P.

Hello Didier,

We understand your disappointment regarding this delivery error and we are sincerely sorry.
We invite you to contact us privately to find a satisfactory solution to this situation together.

Best regards,
The Cimaises & Plus team

Hello,

You purchased 10 hooks 4 kg for wires/cables of 2 mm. We offer many other models of hooks.
If you are not satisfied, you have 14 days after receipt to request a refund (after return at your expense).
If you wish to return the hooks, please confirm this to me at: [email protected] and I will send you a return slip to include with your return.

Best regards,
Coralie P.

Hello,

You ordered a CLICK RAIL PREMIUM kit, supplied with screws and multi-material plugs, suitable for plasterboard.
Our craftsman uses them for his picture rail installations.
For your information, the screws provided with the Molly plugs are rounded and do not allow the rail to clip properly.
Best regards,
Coralie P.

Hello,

To which address did you send it? Did you not receive a response?

Feel free to write to us at: [email protected] or via the chatbox on the site.

Best regards,
The Cimaises & Plus team

Hello Redoen,

Thank you for taking the time to share your feedback.
We are sorry to hear that your order did not meet your expectations.
Your satisfaction is paramount to us and we would be happy to understand more about your situation in order to remedy it.
Please feel free to contact us directly so that we can assist you.

Best regards,
The Cimaises & Plus team

Hello,

Did you contact us?
Did you accept the empty package?
In a case like this, you need to contact us within 48 hours (with photo submission) so that we can take action against the carrier.

Looking forward to your reply,
Best regards,
Customer service

Hello Madam,

As agreed during our exchange yesterday, I have forwarded all the information to the carrier. This situation is indeed not in line with our standards.

The delivery has been rescheduled for today, and I have also contacted our sales department so that they can get in touch with the delivery agency to follow up.

I also note that you requested a drop-off of the package at a PICKUP relay point. However, given the length of the package (200 cm) and the acceptance constraints of many relay points, I cannot guarantee that this option is feasible. Nevertheless, it seems that this was possible during your previous order, which is encouraging.

We sincerely apologize for the inconvenience caused by this situation and remain at your disposal for any further information.

Best regards,
Coralie P.

Hello Hervé,

Thank you for taking the time to share your experience. We are sincerely sorry for this delivery delay which does not reflect our commitment to our customers. Your satisfaction is paramount to us and we are doing everything possible to improve our service. Do not hesitate to contact us directly for any questions or assistance needs.

Best regards,
The Cimaises & Plus team

Hello,

Thank you for your message and please first accept our apologies for this preparation error. It is indeed quite unusual for a request to go unanswered; it is possible that your message did not reach us.
I am immediately forwarding your file to the logistics department, which will contact you as soon as possible.

Best regards,
Coralie P.

We understand the message. Unfortunately, our accountant is clear: reviews are paid only in gratitude, in consideration... and sometimes in self-mockery. Products are not free, that's true. Reviews aren't either — they are free. And this one clearly made us smile, so thank you anyway.

Hello,

We sincerely apologize for this regrettable situation. As my colleague indicated to you, we had to wait for the return of your package before we could proceed with the replacement shipment.
It arrived at the end of last week, and a processing delay was necessary.
We confirm that your new package is scheduled to depart today, with all the necessary attention to ensure delivery under the best conditions.

Thank you for your patience and we remain at your disposal for any further information.
Best regards,
The Cimaises & Plus team

Hello Véronique,

Thank you for your message and we sincerely apologize for the inconvenience caused.
After verification, the steel rods were out of stock for three days, which slightly delayed the shipment of your order. It was indeed sent on 07/11.

However, we note that the carrier DPD has held your package for 12 days, indicating a problem in their delivery process.
You should have normally been notified by their services.
According to the tracking, delivery is scheduled for today, 19/11.

We deeply regret this situation beyond our control and remain at your disposal for any further assistance.

Best regards,
The Cimaises-et-plus team

Hello, As discussed with my colleague Paul yesterday, the merchandise will be resent to you. The package is ready to go today via DPD, it will be picked up by the carrier in the early afternoon and delivered to your premises within one to two working days. Unfortunately, logistics did not have the information, we apologize for this oversight. We are opening an investigation with the carrier, if the package is delivered to you a second time, I invite you to get back to us. Best regards, Coralie P.

My response to your previous review: Hello Sir, According to what I see on the DPD interface, your package was picked up on 1/10 and delivered on 3/10. The package was therefore delivered on time. I do not see any information regarding a delivery on 2/10, it was, I think, an erroneous message. I confirm that it is not normal that a delivery time slot was not communicated to you. All individuals benefit from the PREDICT service with a delivery time slot: morning or afternoon. We sincerely apologize for this malfunction, which we will report to DPD. Regarding the boxes, they are perfectly suited for sending picture rails. If you did have damaged products, I invite you to call our customer service who will take care of it. However, I will check with our logistics service what might have happened and if they did not put too many rails in one box. In any case, we are sorry that the service did not meet your expectations. For your information, we changed our carrier to DPD about 8 years ago, precisely to provide quality delivery service to our customers. Unfortunately, our shipments are 'non-standard' with a majority of shipments of 200 cm, which all express carriers do not accept. Other carriers could send our orders but at higher rates for customers and/or with longer delays (outside express delivery). However, we do not rule out the idea of offering an alternative transport solution to our customers. That said, most of the time, customers are satisfied with the service provided by DPD (both in terms of cost and delay and information) but it can happen, on the margin, that there are some issues with certain deliveries. I see that you have ordered several times from us and that the transport has always gone well with DPD except this time. This may be an isolated case. Please know that our customer service is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm as well as Saturday morning (9 am to 1 pm) to answer all your questions. We can certainly help you if there is a transport issue and perhaps obtain certain information more easily from the carrier. Hoping to see you again on the Cimaises & Plus site. Best regards, Coralie P.

Hello Madam, We cannot find any trace of your two emails. Did you receive a first response from us? To which address did you send your email? Please send me the details (photos and details of the damaged items) to: [email protected] Was the package damaged? Looking forward to your reply, Best regards, Coralie P.

Hello Madam, Indeed we were conducting an inventory of our stock this week and shipments have been delayed as a result. We sincerely apologize for the inconvenience caused. Best regards, Cimaises et plus

Hello Sir, I am sorry for the problem you encountered. I just checked with the logistics service. Your order was shipped on Thursday 25/04 instead of Monday 22/04 due to an exceptional shortage of R30 rods. We were supposed to receive the (5) missing rods on Friday 26/04 but given the urgency, you requested an exchange for another model of rods. Our logistics service responded favorably to your request and shipped the package immediately, and you were able to be delivered on 26/04. I am aware that there was an error on our part and that the stock of R30 rods was incorrect, and I apologize for that. Furthermore, we should have indeed called you on Monday 22 to inform you. I will escalate this to our logistics service to ensure it does not happen again. Best regards, Coralie P.

Hello Madam, We are sorry for this inconvenience. For your information, when the customer chooses a delivery, the carrier is required to make a first pass at their home. The date is communicated to you in advance and you can change it if it does not suit you. In the absence of modification by the customer and if the delivery person cannot deliver on the day

Hello, I just checked your tracking, your package was delivered today. Can you confirm? Samples may take longer if one (or more) references are missing (temporary out of stock) and we do not have everything in store. Indeed, in this case, the factory must send us new ones. We apologize for the delay. Best regards, Coralie PIED

Hello, Did you contact customer service so that we can send a replacement? The carrier is at fault if they left the package in the yard and did not have you sign for receipt. You are therefore covered in case of a problem. If there are damaged moldings, please take photos upon receipt and send them to us so we can send new baseboards. In any case, sorry for these delivery conditions. We will inform the carrier. Best regards, Coralie P.

Hello, The carrier informs us that the package has been out for delivery 3 times. The first two times, they tried to contact you, without success. Therefore, the delivery could not be made. The 3rd time, on 01/09, the package was delivered to you. I haven't heard back from you, but I hope the delivery went well. Best regards, Coralie P.

Hello, Your package has been at the relay point since 30/12, which is a day and a half after your order, so the delivery did indeed happen on time. I see that you picked up the package yesterday. I assume everything is okay?

Hello, After checking, your order is marked as "delivered" on 8/10, which is the day after your order. Please do not hesitate to contact us when you have a delivery issue because at this stage, the package was delivered. I will contact you by email to get more information. Best regards, Coralie P.

Hello, The replacement pediment was sent yesterday. You will receive it by the end of this week. Our apologies for this delivery problem. For your information, the request for feedback is generated automatically. Have a nice day, Coralie P.

The order was shipped on time. We are getting closer to the carrier to see what is going on. Best regards, Coralie P.

Hello, The package was delayed with DPD, as indicated by email today, they plan to deliver to you this Monday, 17/05. I will call them again today to ensure that the package is indeed being delivered and will keep you informed. Best regards, Coralie P

Hello, we changed carriers a few years ago to DPD and while we regret some unfortunate delivery problems, overall the service is rather well assured. We have already tried two other well-known carriers (which I will not name) and the problems also existed and pushed us to change. From experience, the issue often comes from the goodwill of the delivery people. That being said, we are sorry to learn that the delivery did not satisfy you and we are considering the possibility of offering another transport solution (perhaps a more generous one) so that customers have a choice. Have a nice day, Best regards, Coralie P.

Hello, The post office was waiting for an address supplement from you due to an address error. We apologize, the package is going out today. Best regards, Coralie P.

Hello Madam, Your package was sent the day after receiving your order on 4/01. We deliver within 2 to 3 days, there is indeed a problem with the package and I just contacted the carrier. Do not hesitate to contact us directly in case of delivery problems so that we can act quickly. Best regards, Coralie P.

Hello, We are sorry for this inconvenience. Someone from our team called the neighbor to have the package brought back to the office, we did our best. Have a nice day, Coralie P.

As discussed together today by phone, DPD plans to deliver to you today. Although we are out of confinement, our carrier is still experiencing some delays and difficulties in delivering locally due to the reorganization of its services (but overall the delays are tending to get back to normal). Best regards, Coralie P.