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A
Rating: 5 out of 5
Deadline respected, good packaging, excellent products.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 2, 3, 4 and 5 stars
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Rating: 4 out of 5
Telephone reception, service and quality impeccable, delivery time respected: I recommend without restriction.
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Rating: 3 out of 5
Delivery is terrible. Anyway, the carrier DPD does what they want.
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A
Rating: 5 out of 5
5/5.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
Products OK, responsive customer service and good follow-up, especially during a problem with the delivery company (DPD) which poses major issues in Bordeaux.
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Response from Cimaises-et-plus
Thank you for your feedback, we are sorry for the issue you encountered during delivery. At your service. The Cimaises & Plus Team.
A
Rating: 5 out of 5
Just perfect, fast.
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Response from Cimaises-et-plus
Thank you very much :)
A
Rating: 5 out of 5
Speed of delivery, product conforms, interlocutor attentive following a order error and quick refund.
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Response from Cimaises-et-plus
A big thank you for your comment! Have a nice day, Coralie P.
A
Rating: 5 out of 5
Very clear catalog, fast delivery with secure packaging. Perfect.
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Response from Cimaises-et-plus
Thank you very much!
A
Rating: 5 out of 5
Products meet my expectations.
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A
Rating: 4 out of 5
There is a real problem when I log into your site. My address is that of another customer. Before each order, I have to correct it. And with each order from the other customer, I imagine they correct it too. I already reported the problem to your customer service a long time ago. Thank you for taking the necessary steps. Best regards.
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Response from Cimaises-et-plus
Hello, The necessary steps were taken this morning by our IT department. Thank you for keeping us informed. Best regards, Coralie P.
A
Rating: 5 out of 5
Very satisfied.
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A
Rating: 5 out of 5
Perfect! Fast!
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Very good advice given by phone. The products are compliant and very easy to use.
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Response from Cimaises-et-plus
A big thank you for your feedback! Have a nice day, Coralie P.
A
Rating: 5 out of 5
Very satisfied with my purchase.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Very good product arrived as expected without any issues.
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A
Rating: 5 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Very good. A quick fix for an oversight: I was very satisfied.
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A
Rating: 4 out of 5
Package in 'bulk' in the truck, but well packaged, so no damage. Good quality product and excellent finish. Small downside, difficult surface to paint.
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A
Rating: 4 out of 5
VERY GOOD.
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A
Rating: 4 out of 5
DPD delivery leaves much to be desired (cancellation of delivery at the last moment without any reason mentioned, this is not the first time...). For the rest, it's perfect.
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Response from Cimaises-et-plus
Thank you for your comment & sorry for the delivery cancellation. We will forward your message to our sales representative at DPD. Have a nice day, Coralie P.
A
Rating: 5 out of 5
Top.
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Response from Cimaises-et-plus
Thank you!!
A
Rating: 4 out of 5
We have already ordered from you, and we recommend because we are very satisfied and we will recommend again later.
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Response from Cimaises-et-plus
Thank you very much for your comment! Looking forward to seeing you again on the site :) Have a nice day, Coralie P.
A
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
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A
Rating: 4 out of 5
I have been sourcing from Cimaise and more for a long time: top products, thoughtful advice, attentive customer service. It's really so pleasant. Thank you!
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Response from Cimaises-et-plus
Hello, Thank you for your trust & loyalty :) We are happy to know you are satisfied with our services! Have a nice day, Coralie P.
A
Rating: 3 out of 5
I had specifically requested a home delivery, paid accordingly, which I had to pick up at a relay point that was not the closest to my home. This provider is deplorable, the delivery people decide and do what they want. Not recommended.
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Response from Cimaises-et-plus
Hello Sir, After two delivery attempts, the package is dropped off at a relay point if it accepts the lengths, which was your case, otherwise it would have been returned to us. There were two attempts on the 14th and 15th of September according to what I see in the tracking, hence the drop-off at the relay point on the 15th of September. We are however sorry for the inconvenience this has caused you. Also note that you can change the scheduled delivery date if it does not suit you (via the link that the carrier sends you at the time of shipment). Finally, the price is the same for a delivery by DPD carrier to home or to a relay point (package of 2 meters long not covered by the Post). Best regards, Coralie P.
A
Rating: 5 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Item received on time and as described, the quality is very good and the ease of setup is great.
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Response from Cimaises-et-plus
Thank you for your comment :) Have a nice day, Coralie P.
A
Rating: 5 out of 5
Perfect but you could have provided the appropriate screws and plugs. Or at least give the indications and advice.
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Response from Cimaises-et-plus
Hello, The screws and plugs can be ordered as an option (they are not suitable for all types of materials, which is why they are not mandatory). Best regards, Coralie P.
A
Rating: 5 out of 5
Professionalism and responsiveness for high-end material.
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Response from Cimaises-et-plus
Thank you very much for your comment :)
A
Rating: 5 out of 5
The product is in accordance with the order. Even though we had a missing item in our order, the customer service is TOP and super responsive (24-hour delivery included).
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Response from Cimaises-et-plus
A big thank you for your comment! We are delighted to know you are satisfied :) Have a nice day, Coralie P.
A
Rating: 4 out of 5
The subcontractor responsible for this delivery (DPD) did not do a good job. Rescheduling the appointment by the carrier announced on the same day by SMS. Difficulty in setting a new delivery appointment. Package probably arrived by a subcontractor's provider (truck and unidentified DPD agent).
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Response from Cimaises-et-plus
Hello, We are sorry for this inconvenience during your delivery. We will pass the information to the carrier. Best regards, Coralie P.
A
Rating: 5 out of 5
Super fast and well protected!
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Response from Cimaises-et-plus
Thank you!!
A
Rating: 3 out of 5
Business is business! After a first order of nearly €1000.00, I would have had to pay twice €6.95 (total €13.90) for an order of 50 additional hooks (not available in full) amounting to €40.00! The commercial gesture is unknown at Cimaises and +!!!
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Response from Cimaises-et-plus
Hello Sir, As mentioned by phone, we cannot offer EXPRESS shipping for an order of €15.22 including VAT as it would cause us to lose money. We are sorry that you see it this way. We wish you a pleasant day. Best regards, Coralie P.
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Rating: 5 out of 5
Satisfied with my experience.
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Response from Cimaises-et-plus
Thank you for your feedback :) Have a nice day, Coralie P.
A
Rating: 5 out of 5
Superb product and very good advice, I highly recommend this store.
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Response from Cimaises-et-plus
A big thank you for your comment!
A
Rating: 5 out of 5
Impeccable, as usual!
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Response from Cimaises-et-plus
Thank you very much!
A
Rating: 5 out of 5
Top-notch!
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!