Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
PARTICULARLY PATHETIC SERVICE incomplete delivery missing the glues a null and void delivery service, forced to wait for the delivery person to come the first time waiting all day delivery at 5:45 PM, for the glues my wife waited all day Thursday the 18th without the delivery person coming, on Friday the 19th no availability and we do not know if they will come or not and on Saturday delivery on our site after leaving a note on our gate. NULL SERVICE.
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Response from Cimaises-et-plus
As mentioned, the carrier has reorganized due to an unprecedented volume of packages and constraints related to Covid 19. Since the beginning of this episode, we have encountered, to some extent, some difficulties in keeping the delivery slots. You requested in special instructions on our site a delivery during meal times, however this slot is not offered. I am aware that there was a malfunction during your delivery and we will not fail to alert the carrier. As compensation for your inconvenience, I offered you a refund of the shipping costs, which you did not wish for and/or the reshipment of the package by Colissimo but you were delivered in the meantime and this last option was not necessary. We did our best to find a solution to your problem and took the time (an hour) to explain our operation to you but apparently this has no value for you and we regret it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Correct quality-price ratio, perfect delivery.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Easy site to order from, no fuss for confirmation and delivery. Fast delivery, perfect packaging, excellent quality products. Efficient. We are very satisfied with our shopping and will definitely recommend Cimaises & +.
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Response from Cimaises-et-plus
Hello, Thank you very much for your comment! Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
Very good site. Serious and professional, small problem during an order but resolved immediately by a seller. Site that I highly recommend.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Almost excellent.
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Response from Cimaises-et-plus
Thank you very much! Have a nice day, Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Overall very good.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Very fast shipping and well packaged. Effective tracking of the shipment. Product meets my expectations. Thank you. Until next time.
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Response from Cimaises-et-plus
Thank you very much for your feedback! We are always happy to hear that the service went well overall :) See you soon, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Everything went well and the product is great.
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Response from Cimaises-et-plus
A big thank you for your comment! Wishing you a beautiful day. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very satisfied with Cimaise, several orders and always perfect.
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Response from Cimaises-et-plus
A big thank you for your comment!! Have a nice day, Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Super professional site. Great choice of materials and quality. Order prepared with care, items well distributed and packaging perfect. Speed of delivery. In short, overall, it's the best for artists.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
Nothing to report.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very good value for money, not disappointed.
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Response from Cimaises-et-plus
A big thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
Always request invoices! They are not sent by email and are not downloadable on the site. This may not be important for an individual but it is for a business.
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Response from Cimaises-et-plus
Hello Madam, Invoices are systematically included in the packages (unless the billing/delivery address is different). We take note of your remark, but unfortunately for technical reasons, in our current IT configuration, it is not possible, at least for now, to offer invoices in a downloadable version on our e-commerce interface. We sincerely regret this and hope to offer this solution when it becomes possible. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Sorry! I haven't had the time to open the package yet. I will take care of it in 2 to 3 weeks. The customer service that allowed me to ask a question was nice. I can answer you about the items, as I had already ordered them a little over a year ago.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Purchase of Orac product, simplicity on the site for ordering. Very good customer contact, always a person online. Delivery by GLS lacks information from them about the delay. But reception ok, well cared for package. Nothing to report, very good products, very good merchant. Pleasant welcome on site for the realization of a quote. I recommend!
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Response from Cimaises-et-plus
Hello Sir, A big thank you for your comment! For the delivery, it should have been another carrier (TNT or FRANCE EXPRESS) because we have not worked with GLS for two years. To save time, we sent your package directly from the depot, the carrier is required to contact you to give you the delivery day and time slot morning or afternoon... I am sorry if there was a shortcoming on that side. Thank you for this feedback anyway and have a nice day, Coralie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
4.00/5.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
RAS Efficiency, speed, articles +++ Well done.
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Response from Cimaises-et-plus
Thank you very much! Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
PERFECT.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
Excellent product delivered extremely quickly despite the health situation. I recommend this seller.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Very satisfied.
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Response from Cimaises-et-plus
A big thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Fast efficient product perfect.
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Top material, delivery on time, perfect!
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Quick reception of quality components ready to be installed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Good material corresponds well to the documentation seen on the site. Easy installation very aesthetic.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Product conforms to my expectations, fast delivery, very satisfied.
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Item in good condition and delivered quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Everything is very good thank you!
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Satisfied with the product and the customer service very good responsiveness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Always perfect delay and product expensive but impeccable. Perfection has a price.
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Response from Cimaises-et-plus
Hello, A big thank you for your comment! Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
A gap of 1 cm with the cornices.
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Response from Cimaises-et-plus
Hello, First of all thank you for taking the time to leave us a review/rating. A gap of 1 cm with which cornices? another model that you had already installed? If so, the products are not standard, if you bought other cornices elsewhere, you need to ensure in advance that the connection can be made as best as possible (the technical sheets provided on each item can help you with this, you can also order a sample). Best regards, Coralie P
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Professional site, attentive staff and good advice.
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Response from Cimaises-et-plus
Thank you very much for your comment :) ! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Delighted with the delivery, the product, and the result once installed and painted. The quality of the product is appreciated. I recommend Cimaise & +.
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Response from Cimaises-et-plus
A big thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
The prices are very interesting. The delivery is very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
I encountered no problems with the order and delivery. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Second order, still satisfied with the products and the speed of their availability.
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Response from Cimaises-et-plus
A big thank you for your comment, we are delighted that the products and service provide you with full satisfaction :) Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2020
Ordering piece by piece is very expensive. The site does not offer complete packs (rails, hooks, wires, screws, etc.) which can easily be found on Amazon. Delivery times are long and the availability of customer service is quite low, all for a high price.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for taking the time to leave us a comment. For your information, we offer all-inclusive boxes in both economic and premium versions, which are the first category of items on our site under the CIMAISES menu. Also, our small team has remained active throughout the confinement, although we had to reorganize due to current events (teleworking/reduced staff presence at the same time), which has had some consequences on the availability of our team by phone, and we regret that this has impacted you. Regarding the delay, our carrier DPD maintained its activity throughout the confinement but also had to reorganize, and indeed, locally the delays may have been longer, and we are sorry for that. Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
Order preparation and delivery ultra-fast in 24 hours. Products conforming and of very good quality.
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
I rated the delivery 4 stars, which was fast, but the box was damaged and could have crushed or broken something. It didn't happen, but still. I rated the merchandise 5 stars because everything is perfect, nothing was missing from the many items ordered, everything was impeccable. I didn't have to deal with customer service, but given the site and how the order and delivery went overall, I rated it 4 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Delivery fees are high compared to competitors.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Everything meets my expectations. It's very good.
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