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A
Rating: 4 out of 5
Problem with delivery, but quick, professional, and almost transparent handling of the anomaly.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
The delivery is a disaster! Too bad.
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Rating: 3 out of 5
The screws are too big and fit poorly into the rail holes.
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Rating: 4 out of 5
Great product. Nothing to say. Good responsiveness and fair price. We will continue this collaboration.
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Rating: 2 out of 5
Order placed and confirmed on a Tuesday at 4 PM confirming delivery within 24/48 hours, which means broadly Thursday or Friday. Ultimately, the delivery took place on Friday noon of the following week despite my calls on Tuesday, Wednesday, Thursday, and Friday morning. The only concrete thing the customer service offered me was to cancel the order the following Monday if nothing had arrived. No commercial gesture since then. I will not call on them for a next order.
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Rating: 3 out of 5
Problem with information about closing days. The mobile version of the website did not indicate the exceptional closing days as well as the confirmation email and the answering machine... Details are important. For the rest, the ordered products are very good and the team is charming and competent.
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Rating: 3 out of 5
My only problem was the delivery by DPD. DPD indicated a delivery time slot, but nothing happened. In the evening, having checked the tracking, I saw that the package could not be delivered. (I had stayed home all day waiting) Rescheduling for the next day, but same result: could not be delivered... As I had to be absent, I requested delivery to a pickup point. That finally worked. As for the product, although I haven't installed it yet, it corresponds to my expectations.
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Rating: 4 out of 5
Product delivered on time, issue with a rude delivery person who was borderline insulting. The product is good quality in any case.
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Rating: 3 out of 5
The delivery people are just very little concerned and it's a shame... 4 scheduling attempts to manage to deliver, they always lacked something... especially the desire to do well.
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Rating: 4 out of 5
Continue to pack your products well for transport. They arrived in good condition despite apparently suffering quite severe shocks to the outer carton. Delivery times are well respected.
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Rating: 2 out of 5
PROBLEM: I did not receive the ordered model...!!
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Rating: 4 out of 5
Good performance.
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Rating: 4 out of 5
Quick reception and items corresponding to the order.
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Rating: 4 out of 5
Corresponds to the order.
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Rating: 3 out of 5
The cornices were not available in the store.
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Rating: 4 out of 5
The welcome in the store, personalized advice, and availability ensure satisfaction.
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Rating: 3 out of 5
Very good product shipped quickly, their carrier DPD leaves something to be desired.
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Rating: 4 out of 5
Too bad the cobra perlon cables are no longer available.
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Rating: 3 out of 5
The picture rails were bent in the packaging box.
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Rating: 4 out of 5
Product of acceptable quality but a bit expensive.
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Rating: 3 out of 5
The picture rails themselves are very good, but the plugs are absolutely not suitable for a hollow wall. According to the customer service I contacted, they can be used for both types of walls. In reality, this is not the case. Our installation is currently halted because we need to buy other plugs for hollow walls.
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Rating: 4 out of 5
Nothing to complain about.
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Rating: 4 out of 5
Delivery time was correct. The consistency of our order was verified. We were able to add missing clips. The two orders were combined to limit delivery costs. Attentive and available customer service.
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Rating: 2 out of 5
I find the price a bit high compared to competitors given the material of the product; at this price, they could offer delivery to convince more customers. As for the reception, for me, there is no reception; you buy the product, then you have to go to the store to pick it up with a simple phone call, and that's it!!
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Rating: 3 out of 5
Haven't tested the delivery. Quality material.
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A
Rating: 4 out of 5
Delivery on time and satisfactory items.
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Rating: 4 out of 5
The complaint I have is this: I ordered on Tuesday evening and my package only left on Friday. After that, your products are perfect, expensive but perfect.
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Rating: 4 out of 5
It would be good to include plasterboard plugs. Indeed, the model to be used has a small round head. A model that one may not necessarily have at home, nor... in a DIY store! What a hassle to find the suitable plug. Best regards.
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Rating: 4 out of 5
Nothing to complain about, good service.
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Rating: 4 out of 5
Friendly and competent people.
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Rating: 3 out of 5
Terrible delivery. Package arrived torn and open. Unreliable carrier sent me messages for 3 days saying he would deliver on the same day...!!
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Rating: 4 out of 5
Top.
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Rating: 4 out of 5
Good purchase, practical as it allows me to modulate my decoration without making visible holes in the wall. very good, thank you.
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Rating: 3 out of 5
Very poor delivery service. Deliveries not made despite confirmations. Customer forgotten and delivery only after multiple reminders.
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Rating: 4 out of 5
Perfect.
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Rating: 4 out of 5
Item as described and very beautiful, fast and careful delivery. I recommend.
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Rating: 4 out of 5
Very good advice and good quality of products.
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Rating: 4 out of 5
Nothing to say, the material is of quality, delivery impeccable on time.
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Rating: 4 out of 5
2 bulbs out of 3 arrived broken in their plastic boxes (packaging was too light). After sending photos of the damage, Cimaises sent me 2 other bulbs that arrived intact in a larger package, all within a very short time. Undoubtedly, the customer service is top-notch and responsive. This is not so common. Very satisfied in the end.
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Rating: 3 out of 5
The material is as per the order, the customer service is professional, however the carrier DPD is 'useless' it offers an appointment... and comes the day before simply leaving the package in front of my door the next day after the missed appointment I had to search for the package by asking the neighbors who had put it away to avoid theft, I expressed my dissatisfaction to DPD... without response, in short, a carrier to avoid.
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