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Rating: 4 out of 5
Everything seems OK.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Very efficient service, fast delivery.
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Rating: 2 out of 5
The 2 LEDs ordered together under the same reference are not the same color and do not match the description (the power plug serves as a transformer which makes it impossible to hide them in the cornice!!!).
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Rating: 4 out of 5
Hello, the delivery was very good. The delivered goods had slight dents upon closer inspection (I think it was sent to me like that. Please check your products before shipping, thank you) this will require me to do additional plastering work. I hope this does not happen again in the future given the price of these items.
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Rating: 4 out of 5
Delivery without problems, goods well packaged. I already knew the products, so no surprises on that side. Since everything went smoothly, I didn't really need to contact customer service, so I gave an average rating to them.
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Rating: 4 out of 5
Very good product for hanging pictures without installing a complete rail on the ceiling. Product received one day late compared to the estimated delivery date. I didn't have to contact customer service.
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Rating: 4 out of 5
I think the product is very expensive for what it is; but I didn't find it elsewhere.
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Rating: 4 out of 5
Perfect product, the only difficulty encountered was drilling flush with the ceiling!
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Rating: 2 out of 5
This request for feedback comes at a very good time because I was going to write to you for a complaint as I don't have the space, I will do it by email, hoping that I won't have too much trouble finding your contact details.
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Rating: 4 out of 5
It's a shame there aren't 2 end caps per rail. Otherwise, it's a very good product.
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Rating: 4 out of 5
Satisfaction and speed of the order, as well as customer relations.
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Rating: 4 out of 5
I called customer service before placing my order and I was perfectly informed. The order placed on Wednesday was delivered on Friday afternoon: very fast delay in Paris. A small oversight in the order was immediately corrected as I received the missing parts the next day. The rails are easy to assemble, of very good quality, the configurator is clear. I recommend.
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Rating: 4 out of 5
Delivery within the deadlines.
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Rating: 3 out of 5
Hello, regarding my purchase, a disappointment, the device does not have a switch, which forces a continuous connection, with the general switch and does not allow the choice to turn it on independently of the rest ...
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Rating: 4 out of 5
Very pleasantly surprised by the speed of processing this order (at the end of the year no less!). Careful packaging.
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Rating: 4 out of 5
Product as desired, ceiling hook and very discreet, very fast delivery.
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Rating: 3 out of 5
Delivery by GLS is still as bad, even when paying the extra for tracking (only they charge for that!) appointment set by the website, delivery made two days before the scheduled date, lucky that the concierge was able to retrieve the package. Otherwise, the products are still as good, I just regret that since my previous order the accessories are no longer sold individually but in packs of 5.
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Rating: 3 out of 5
The delivery was very complicated, the two addresses, the billing address and the delivery address were unfortunately mixed up, the products ended up at the wrong address with the wrong name..
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Rating: 3 out of 5
Fast delivery but one rail was damaged. No assembly instructions in the package. Product conforms to the description, they should offer aluminum-colored end caps instead of gray. If you want the rails to be really against the ceiling, avoid the small model because it is impossible to drill so close to the ceiling. Use self-locking hooks, the simple model is difficult to tighten and tends to slip.
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Rating: 4 out of 5
First purchase of this type of molding, perfect result, very easy to install, to recommend.
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Rating: 3 out of 5
Nothing to complain about from Cimaise&+. Super fast delivery, items well packaged and well protected. However, big red flag for the GLS delivery person who delivers ALL his packages destined for my village to the same person in the center of the town. This person is neither a post office nor a relay point.
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Rating: 4 out of 5
Packaging damaged (large hole in the middle) but no damage to the received rails.
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Rating: 2 out of 5
The delivery service notifies you by SMS but does not respect the time slot at all. First SMS: delivery Wed 11/2pm, day of delivery 10am: received SMS delivery Thursday 11/2pm and finally delivery made at 5:30pm. The site to change the delivery is useless, you can no longer request delivery to a relay point in case of unavailability. As for the item, I must admit I was very disappointed with the quality, based on the photo it seemed to me that I would receive a more finished product.
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Rating: 3 out of 5
As the company credit card payment was refused, we had to pay by bank transfer and since it was urgent, the processing time was longer. Not seeing the processing done, I had to call to speed it up. The person I spoke to did indeed do what was necessary to expedite the shipment and I received the items in a very short time.
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Rating: 4 out of 5
The deadlines are respected and the telephone service allows you to adjust the order.
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Rating: 3 out of 5
Satisfaction except for the lack of information on the site regarding the necessity to use an adapter (even when using the package proposed by the site). Hence the necessity of a second order with significant shipping costs.. VL.
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Rating: 3 out of 5
The package was not complete. The screws and plugs were missing. Very well received on the phone for my complaint, I received the missing items the next day.
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Rating: 3 out of 5
GLS is inconvenient, does not follow customer requests and is also perfectly unpleasant when you call them.
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Rating: 4 out of 5
The rail is smaller than I imagined, which is not a problem, quite the opposite! Installed flush with the ceiling, it hides the defects of the corner.
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Rating: 3 out of 5
Everything went well. I have appreciated the merchandise for several years. However, for the delivery, my package went to Ariège and was therefore delivered with a lot of delay compared to what had been announced. No apology from the carrier contacted by phone. And it was by phone that I learned that my package had taken a wrong route.
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Rating: 4 out of 5
Delivery: Time wasted waiting for a delivery driver on the side of the street because he couldn't find the address. Scandalous that delivery vehicles are not equipped with GPS in 2015!!! Unfortunately, this problem is common for all deliveries. Goods: Great! Customer service: Excellent!!! I contacted customer service to cancel the order of an item. Email interaction very effective, refund very quick. Bravo! Overall very satisfied. I highly recommend your site
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Rating: 4 out of 5
Very satisfied on all three points.
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Rating: 4 out of 5
Nothing to report.
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Rating: 3 out of 5
Poor delivery but very nice product.
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Rating: 3 out of 5
Delivery postponed at the last moment Unpleasant delivery person, had to insist for him to bring the package up, my wife being alone at home and living on the 7th floor. The delivery person did not take care of the packages, banging them repeatedly in the stairs, some boxes arriving damaged.
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Rating: 3 out of 5
The lamp did not work when it was fixed to the wall. After numerous tests and after dismantling the tube I found a small LED plug that was not connected to the LED strip. Once connected and the strip reinserted into the tube and the capsule reattached it worked.
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Rating: 3 out of 5
Impeccable products. Customer service OK in the store. Only downside: I had requested pickup in store and planned to go there on a Saturday morning (normally open). The store was closed without me being notified. I left my problem on the voicemail the same day to find a solution that suited me, and I was never contacted back. Impactful for me, as the opening hours are quite restrictive during the week.
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Rating: 2 out of 5
Beautiful light, but switch broke on first use, we had to plug it directly into a socket. Moreover, if the base is straight relative to the wall, the back bar is not, and if the back bar is straight, the base is not. In short, to avoid buying.
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Rating: 3 out of 5
Too bad the delivery was folkloric with a parcel relay that refused the package...
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Rating: 4 out of 5
Order arrived as agreed. I am satisfied.
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