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A
Rating: 4 out of 5
A few small issues with validating the bank transaction, clarified by contact. A courteous, efficient service, and fast delivery.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 2, 3 and 4 stars
Reset filtersP
Rating: 2 out of 5
I have not received my order
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Response from Cimaises-et-plus
Hello Sir, We apologize for the wait. Your package left our facility on Monday, December 9th by tracked letter. It seems that the Post Office is experiencing issues. The status of your shipment changed today. The Post Office tracking indicates: "Tuesday, December 17th at 9:01 AM - Your shipment is at its distribution site. We are preparing it for delivery." You should not have to wait much longer to receive the shipment. If you have not received anything by the end of the week, please keep us informed, we will resend the order. With our sincere apologies. Best regards, Coralie P.
J
Rating: 3 out of 5
The products are of good quality but the logistics management is still a bit approximate: no information on the delivery time slot contrary to the service promised on the site
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Response from Cimaises-et-plus
Hello, The order was sent via DPD carrier. The carrier should inform you of the delivery day and time slot (if you are a private individual). I have checked, we have indeed registered your shipment in DPD PREDICT (with delivery time slot). We are sorry for this malfunction, we will escalate the information to our sales representative at DPD. Best regards, Coralie P.
E
Rating: 4 out of 5
Thank you
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
8/10 good and practical
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Response from Cimaises-et-plus
Thank you!
A
Rating: 3 out of 5
Delivery time not respected
4 days instead of 2 planned
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4 days instead of 2 planned
Response from Cimaises-et-plus
Hello, We are sorry for the wait. Shipments by DPD carrier are delivered within 24/48h after dispatch. The time indicated by the Post for tracked letters is 2 to 3 working days. We apologize for this delay. Best regards, Coralie P.
M
Rating: 4 out of 5
Fast delivery and without issues.
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Response from Cimaises-et-plus
Thank you for your comment!
B
Rating: 4 out of 5
4 stars because no screws and plugs. This should have been specified on the site. I had to place another order elsewhere for that.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! We sell rails with and without screws and plugs because some customers do not want them. You can see in the product photo the screws and plugs when they are included (and in the description). Sorry that you had to reorder. Have a nice day, Coralie P.
M
Rating: 4 out of 5
Product generally meets our expectations. However, one downside: the joints between two sections are very visible (two over a distance of 4.70m)
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Response from Cimaises-et-plus
Hello, Thank you for this feedback! I see that you ordered a ceiling rail to clip. I have a question: did you properly place a clip between the rails so that they are well joined? Normally, with two factory cuts side by side and the two rails fixed at their junction on the same clip, the result should be rather discreet. Best regards, Coralie P.
O
Rating: 3 out of 5
Basic product suitable for my use as a private individual. Price a bit too high despite the discount. Very well packaged for the delivery properly ensured. Its
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Response from Cimaises-et-plus
Thank you for your comment!
S
Rating: 3 out of 5
Two orders, the picture rails are not the same, the first ones are wider and there were no hooks, which I had to order additionally (I did not make a complaint, boring boring). Nevertheless, happy with the result and okay value for money.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! After checking, you ordered two different models of rails: the CLASSIC + (max 40 kg) and the CLASSIC RAIL (which you purchased in a box) max 20 kg. Indeed, these two models are slightly different, the CLASSIC PLUS is thicker and rounder than the CLASSIC RAIL. Have a nice day, Coralie P.
M
Rating: 4 out of 5
Great site, responsive customer service, delivery price a bit expensive, but the products are perfect
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Response from Cimaises-et-plus
Thank you very much for your comment!
D
Rating: 4 out of 5
The ordered products are correct but an effort should be made to reduce the amount of packaging: about 120 plastic bags for this delivery + the cardboard and packing paper.
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C
Rating: 4 out of 5
sometimes difficult to find the right item
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J
Rating: 3 out of 5
Average advice since the purchased products were not suitable for heavy frames as I had clearly specified.
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J
Rating: 4 out of 5
All good, except for the white color which is less white than the previous ones bought in store.
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C
Rating: 4 out of 5
reliable site
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J
Rating: 2 out of 5
Delayed delivery, almost a month instead of the promised 48 hours!!!
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Response from Cimaises-et-plus
Hello, The poster holder "POSTER-PANT" of 60 cm is indeed out of stock. I acknowledge that there was an update error on the site. We have corrected this. For your information, this product is made in small series in Brittany (the manufacturing time is generally one to two months). We have an order in progress, the carpenter informed me that production would be completed this week. We are therefore expecting your poster holder (60 cm) during the next week (the other model is indeed in stock). You will therefore be delivered earlier (mid/end of next week or the beginning of the following week at the latest). Our apologies for this inconvenience. Best regards, The Cimaises & Plus Team
D
Rating: 4 out of 5
Not always easy to navigate through the offers, not very intuitive
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Response from Cimaises-et-plus
Thank you for this feedback which we take into account.
C
Rating: 2 out of 5
Products meet my expectations but ... 5 missing hooks and coincidentally 5 extra rods as if to compensate, without a single word of explanation. And to top it all off, despite being told that delivery would happen three mornings in a row, I was only delivered on the third day.
I know that Cimaises & + is not responsible for delivery issues but for a first order I find that this is quite a lot.
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I know that Cimaises & + is not responsible for delivery issues but for a first order I find that this is quite a lot.
Response from Cimaises-et-plus
Hello Sir, If we made a preparation error, you can contact us so that we send you the missing item. We have no reason to send rods (more expensive) to compensate for a possible absence of hooks. Could you specify whether it is 5 picture hooks (AC94205) or 5 partition hooks (AC94504) that you are missing? We will send them to you. Looking forward to hearing from you, Best regards, Coralie P. email: [email protected] tel: 01 40 58 11 70
T
Rating: 4 out of 5
Everything was very good except at the pickup in the store where the person in charge of reception was rather cold.
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E
Rating: 4 out of 5
Order placed on time but a part was missing, which I reported.
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A
Rating: 4 out of 5
I had a bit of trouble finalizing the order because:
- difficult to find certain products (pearl threads, twisters)
- I forgot to order the additional fixing clips for the picture rails which are essential
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- difficult to find certain products (pearl threads, twisters)
- I forgot to order the additional fixing clips for the picture rails which are essential
A
Rating: 2 out of 5
Delivery canceled and postponed twice by DPD. We are still waiting for the package
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Response from Cimaises-et-plus
Hello, After checking, your package was delivered on Saturday 11/05 after two delivery postponements (on the 7th and the 10th). We apologize for this inconvenience. Best regards, The Cimaises & Plus team
A
Rating: 3 out of 5
Insufficient explanations when you don't know the fastening system, easy order afterwards and delivery without problems
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Response from Cimaises-et-plus
Hello, Thank you for your comment. We attach a detailed assembly sheet with the orders. You may not have received it? Looking forward to hearing from you, Best regards, Coralie PIED
A
Rating: 4 out of 5
Quality material and fast delivery. However, ensuring to select the right delivery provider based on the order can prove difficult.
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Response from Cimaises-et-plus
Thank you very much for your comment. Our sales service is at your disposal by email and phone to answer all your questions. Have a nice day, Coralie P.
A
Rating: 4 out of 5
Good site
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
I find it unfortunate that for 3 rails ordered, there are only 2 end caps, as I position them on 3 different walls, I am missing 4 caps... can you send them to me?
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Response from Cimaises-et-plus
Hello, the economical boxes indeed only include two end caps. However, if you need more caps, they can be ordered separately on the site (in packs of 4). Product code: AC94105 (white CLICK cap). Best regards, Coralie P.
A
Rating: 4 out of 5
It's serious. Fast. But expensive...
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Meets my need and easy installation. One suggestion: include 4 tips instead of two.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
Fast delivery.
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Response from Cimaises-et-plus
Thank you for your feedback!
A
Rating: 4 out of 5
Very practical and nicely decorated. Ceiling not yet repainted but I am sure it will look perfect once painted.
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A
Rating: 4 out of 5
Serious, reliable company
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Very extensive catalog. Order, payment, and delivery without problems. Shipping costs to Switzerland are excessive, but such a complete catalog does not exist in Switzerland ... I recommend this site.
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Response from Cimaises-et-plus
Thank you very much for your constructive feedback. We take note of your comment regarding shipping costs. Unfortunately, our carrier charges additional fees for Switzerland that we are obliged to pass on. Have a nice day, Coralie P.
A
Rating: 4 out of 5
Quality price is on point.
Good delivery.
No issues.
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Good delivery.
No issues.
Response from Cimaises-et-plus
Thank you very much!
A
Rating: 4 out of 5
Nothing to complain about. Everything went well.
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A
Rating: 4 out of 5
Nothing to report.
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