Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Perfect products. Delivery was laborious... I was notified by the post via a text message that the package could be picked up on a Saturday morning at 11:30, while their offices close at 12:00...
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Response from Cimaises-et-plus
Thank you for your feedback & sorry for the message from the Post. Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2022
Ultra-fast delivery, and relevant phone information. Thank you.
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Response from Cimaises-et-plus
A big thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2022
Top product, delivery by DPD a disaster as usual. -
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Response from Cimaises-et-plus
Thank you for your comment & sorry that the delivery was delayed (departure on the 12th and delivery on the 18th according to your tracking). Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2022
Your carrier DPD is not reliable. A delivery date was indicated to me for Friday the 13th, then for Saturday and Monday the 16th, and I was finally delivered on Tuesday the 17th!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2022
Small delivery issue (missing products), the team responded on the phone and handled everything right away and the problem was resolved immediately. It is easier not to make mistakes than to fix them, here no problem, responsiveness... Thank you and hats off to the Cimaises team & +.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2022
Ordered on May 9, received on May 10, so very quick processing and shipping. Packaging was perfect, I take away one star for the delivery service which only delivers at the foot of the building. Positive experience, I recommend the site. -
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Response from Cimaises-et-plus
Thank you very much for your comment! Indeed, delivery is made at the bottom of the building, hence the delivery price (for a package of 200 cm).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
There should be no delivery problems. The store washes its hands of it and leaves you to manage. The announced delay of 24/48h for products in stock is false.
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Response from Cimaises-et-plus
Hello, did you contact us? We have no record of a request from you. We take over with the carrier in case of difficulty, so I am surprised by your message. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2022
Initially scheduled delivery on 30/04/2022. Canceled by email on 30/04/2022 at 11 am. Re-delivered without warning on 03/05/2022.
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Response from Cimaises-et-plus
Hello Sir, We apologize for this, after verification, the carrier informs us that there was a notification error. Have a good day, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2022
The items sent by mail are poorly protected, they often arrive slightly damaged. Difficult to check upon arrival of the package with a delivery person who is often in a hurry. It can be seen that the care given to the order is not up to par. Two shipments, two quality or quantity issues. It's a shame. Knowing that carriers throw packages into their van, the preparation service for shipping should pay more attention to the packaging.
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Response from Cimaises-et-plus
Hello, We are sorry that the delivery person damaged your package, we do take all necessary care in packaging and add cushioning when necessary. I will forward your information to the logistics department. Our apologies for this inconvenience. Have a nice day. The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2022
Very satisfied, despite the very high shipping costs.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
Hello, We have received the 15 picture rails and hooks ordered. We had ordered 20 in 2021. Your prices have increased by 5.54% compared to last year ... Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
Delivery 48 hours later after respecting it is a pleasure because it is increasingly rare to have deadlines on the internet. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2022
Everything went very well. Thank you.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/04/2022
Incomplete order, key parts forgotten in the shipment. It took two tries.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Everything went well for this order.
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Response from Cimaises-et-plus
Thank you for your feedback.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2022
Customer service not very friendly.
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Response from Cimaises-et-plus
Hello, We are sorry to have given you this impression. We hope to see you again on the site and change your mind. Have a good day, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2022
Goods and delivery perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2022
It's a pity that there are no hooks for 40m. Recommended to place them 40 cm apart, but in the end you are missing some clips to secure the last 4 meters..
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Response from Cimaises-et-plus
Hello, We plan for 6 clips per 200 cm bar (one every 40 cm). You should have had enough, maybe we forgot some? I will email you about this. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2022
Very good and the company found me after 10 years of a previous order. Very satisfied. Note.
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Response from Cimaises-et-plus
Thank you very much for your comment :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Speed.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2022
The delivery was supposed to happen within 24 hours, it took no less than 5 reschedules and a call to customer service to finally be delivered after a week. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
Quality of the goods, the click is difficult to obtain if you follow the instructions. Fast delivery, well-packaged products.
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Response from Cimaises-et-plus
Thank you for your comment! As indicated in the review you left on the CLIQ2FIX wire, you need to turn the wire a quarter turn in the rail. When the wire is properly attached, you hear a small "click". For your convenience, here is a link to the installation video of the wire: https://youtu.be/AXxtazsrgPA Have a nice day, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2022
Small delivery issue: the delivery person left the package with my neighbor without notifying me, neither by SMS nor by a delivery notice; which led me to contact the delivery service to find out where my package was, while the tracking indicated that it had been delivered. After investigations, the delivery service professional (very nice by the way!) informed me that it had been dropped off at my neighbor's, but I would have preferred to be notified! Regarding the product itself: perfect. Thank you
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Response from Cimaises-et-plus
Thank you for your comment and sorry for the inconvenience. The carrier should not have left the package with a neighbor without your consent. We will pass this information on. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
Despite a small error in the initial order preparation, customer service was top-notch, super responsive, and everything was resolved and corrected in no time!
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Response from Cimaises-et-plus
Thank you very much for your comment & for your understanding. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
Delivery issues with DPD (delivered to a pickup point instead of home) but the Cimaises and Cie service is very responsive and efficient.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. I take good note of this malfunction which will be reported to DPD. It should be noted that it is possible for DPD to leave the package at a pickup point (even if you requested a delivery) if and only if they made an unsuccessful first attempt. Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
The delivery person rang the bell, then left within the minute that followed. By the time I arrived (less than a minute), the package was on the ground.
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Response from Cimaises-et-plus
Hello, We are sorry, the delivery person is not supposed to leave the package in front of the door. We will report this malfunction to DPD. Thank you for letting us know. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2022
Delivery date incorrect and message saying they couldn't deliver on the day. Too bad there isn't an option on the site for direct pickup at the DPD depot, that would be simpler.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Very well packaged.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Aside from the delivery which was too long, the 24/48 hours..the product is remarkable (molding), easy to apply, easy to maintain in the future. The result is magnificent. Plan quality tools (miter box, saw, glue, etc... for a quality result. Top-notch, I will order again on this site despite expensive shipping costs. You get nothing without something. THANK YOU to Cimaises and+.
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Response from Cimaises-et-plus
Thank you very much for your comment :) And yes unfortunately shipping costs are unavoidable for packages of 200 cm. Some products are available within 5 working days (and not 24 to 48h), when this is the case we specify it in the product sheet. This was the case for the molding you chose. Looking forward to seeing you again on the site, Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Very good advice all around. Thank you very much.
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Response from Cimaises-et-plus
Thank you for this comment :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
Plan for additional end caps.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2022
Excellent quality product. Arrogant and unaccommodating customer service.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your feedback on the products. Regarding the response provided by customer service, it is in accordance with our return management policy. It was specified that we do not take back glues that are perishable. However, we proposed a solution for which we have not received any feedback from you? Best regards, The Cimaises & Plus sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Delivery ok...but package damaged and delivery person in a hurry..normal he has so much to do..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Very fast!
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
The delivery company that intervenes rarely respects the scheduled day, which was the case for this delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Random Dpd delivery already reported on their site. Packaging of the material very satisfactory.
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Response from Cimaises-et-plus
We apologize for the delivery issue, we take note of it. Thank you for your comment. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
The preparation of the order is still not precise, second time there is an error!
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Response from Cimaises-et-plus
Hello, Thank you for your evaluation and our apologies for the error. We have several new people in our logistics team, we take good note of your feedback on this matter. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2022
The product is good, well packaged. It remains expensive for my taste but the before-after result quickly makes you forget the price.
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Response from Cimaises-et-plus
Thank you very much for your feedback! We are delighted to learn that you are fully satisfied with the result. Have a nice end of the day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Spot rail perfectly corresponds to what I was looking for.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2022
15 days delivery time is way too long, could do better or else payment delivery confirmed. Otherwise, the merchandise is of good quality, I keep your brand in my notebook!
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Response from Cimaises-et-plus
Hello, This delay is not usual, we are sorry, it is related to a factory shortage. Looking forward to seeing you again on the Cimaises & Plus site. Have a nice day, Coralie P.
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